3:06 am, April 11, 2018
Update 2 - The issue with Patrons receiving non-Patron rewards should be resolved. All players should now have the correct compensation. If you see issues with your granted items please let us know.
[..]
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1:06 pm, April 7, 2018
Update 1 - It looks like some Patrons received non-Patron rewards so we're putting the rest of the grants on hold until we've corrected these errors. No one should miss out on the proper rewards but w [..]
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3:06 am, April 5, 2018
Greetings, folks!
On Monday, April 2, 2018 we ran into a few bugs that were very frustrating. The bonus day for Shadow Towers wasn't properly applied to Caches and Souls, plus there was general instab [..]
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3:06 am, April 5, 2018
Quote:
Originally Posted by Fasti
Greetings, folks!On Monday, April 2, 2018 we ran into a few bugs that were very frustrating. The bonus day for Shadow Towers wasn't prop [..]
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3:06 am, April 3, 2018
Quote:
Originally Posted by Fasti
The team is working to resolve the underlying issue and is working on granting the proper number of souls to players who earned them. We [..]
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3:06 am, April 3, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by xeko92
I'm having a problem. Im the leader of my club and can't set it as my p [..]
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2:06 am, March 9, 2018
Quote:
Originally Posted by Fasti
Hey there, Bisou. Good to see you back. Sorry to hear you're running into this issue with your club. The old Club system had many proble [..]
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2:06 am, March 3, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Mr0da0dragon
Hello, I would like to address a problem with the trove lore. In [..]
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2:06 am, February 9, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Tortorion
Hello,The suggestion is to add guides, tips and informations where p [..]
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2:06 am, January 25, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Arion4K
Will there ever be an infinite survival mode? The higher you last, the [..]
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2:06 am, January 24, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by DiEx80
It's not the PSN. It's your servers.I can get on multiple games (more s [..]
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2:06 am, January 24, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by SavageSergal
Cannot get on with Xbox1. Not sure if update ruined my credentia [..]
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2:06 am, January 21, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Garpu
PC. Partner is hogging the PS4, so I can't try there atm. ;) Clubs I c [..]
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2:06 am, December 30, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by SiNisterTrauma
Thank you for your help. How will i know if the problem is reso [..]
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2:06 am, December 23, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Axa
The servers is basically unplayable, can't you guys just ignore all of us [..]
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2:06 am, November 18, 2017
Quote:
Originally Posted by Fasti
Since the console account isn't linked we'll need you to email appeals@trionworlds.com and include your gamer tag name. We can't check t [..]
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2:06 am, November 16, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Optimus131
It doesn't have anything g to do with logging in before the patch b [..]
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3:06 am, October 24, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by KoBeWi
I have the same problem after Windows Fall Creators Update. When game s [..]
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3:06 am, October 18, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by KoBeWi
Totally a coincidence. People aren't too original about their names the [..]
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3:06 am, October 6, 2017
Quote:
Originally Posted by Fasti
Error codes in the 5000 range are generally related to Windows/OS issues. It means that something in the operating system is blocking in [..]
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3:06 am, September 21, 2017
Quote:
Originally Posted by Fasti
Hey there,Go to Google on the same network you use for the game and type "IP address."Don't post that info here for any reason [..]
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3:06 am, September 16, 2017
Quote:
Originally Posted by Morticus
Quote:
Originally Posted by KoBeWi
To clarify it, any enemy that drops Robotic Salvage, can drop the Ka [..]
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3:06 am, September 9, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by jejaz
today logged on and did some fliping and sunligh tbulb farming i had got [..]
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3:06 am, September 8, 2017
Quote:
Originally Posted by Fasti
Every economy will adjust over time. When changes happen there will be a period of adjustment. Players will find what they are willing t [..]
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1:06 pm, August 24, 2017
Quote:
Originally Posted by Hesk
Hello! I would recommend restarting your MAC entirely, and purging any temporary internet files. If you continue having issues, please su [..]
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3:06 am, August 17, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Siimon
I thought the game was all about "Adventure, Create & Expl [..]
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3:06 am, August 12, 2017
Quote:
Originally Posted by Din Othar
Quote:
Originally Posted by Unknown_Y
Trove Monday Blue...1: Most ppl are on monday for contest reward [..]
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1:06 pm, August 3, 2017
Quote:
Originally Posted by Hesk
Hello! What specific issue are you having changing the resolution from the appdata? From %appdata%/Trove/Trove.cfg you should see the fol [..]
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3:06 am, August 3, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Polaris0n
What is going on with the devs and the community managers of this ga [..]
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3:06 am, August 2, 2017
Quote:
Originally Posted by Fasti
Closing up the thread for two primary reasons.Our forums aren't a place to complain about other players. Posting with a broad brush to d [..]
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3:06 am, July 28, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Siimon
I will only show part of the text since the majority doesn't concern th [..]
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3:06 am, July 22, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're using Razer Synapse, there's a bug with the "Stat Tracking" feature. If you disable that option, i [..]
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1:06 pm, July 19, 2017
Quote:
Originally Posted by Hesk
Hello! We did have a networking issue that caused temporary problems with connections, but this should no longer be an issue. If you cont [..]
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3:06 am, July 9, 2017
Quote:
Originally Posted by Fasti
Write up a thread where you point out a specific problem and provide what you'd like to see as the specific solution.The more thorough y [..]
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3:06 am, July 7, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by EverlettLuna
Do we have a rough estimate on when we will be able to get on :) [..]
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3:06 am, June 30, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Zombieslayer72m
What about the chaos flash deal fasti? Where did it go? I purc [..]
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3:06 am, June 28, 2017
Quote:
Originally Posted by Fasti
Hey folks,As Summer Haas has called out, we have the rotation set up well in advance. We went into the rotation and removed the Loot Col [..]
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3:06 am, June 8, 2017
Quote:
Originally Posted by Fasti
Hey there,I'm really sorry to hear you've run into this problem. While we don't have access to the PS4 billing system to refund purchase [..]
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3:06 am, June 7, 2017
Don’t let this amazing deal sneak up on you – the Neon Ninja and all its costumes are on sale for 50% off through June 12th!
Look sharp in this gorgeous Heartbleed outfit!
Have yo [..]
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3:06 am, June 3, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Zander
The thread would end if one of them posted a reply here letting all of [..]
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3:06 am, May 27, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! You still having issues with this? There was some server weirdness earlier that was causing problems.
Jump [..]
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1:06 pm, May 17, 2017
Quote:
Originally Posted by Hesk
Hello! You can set your setting back to default with these steps: https://support.trionworlds.com/hc/e...fault-Settings If the issue pe [..]
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1:06 pm, May 9, 2017
Quote:
Originally Posted by Hesk
Hello! From the link above, click "sign in" and to the left you'll be presented with a ticket submission option. If you have an [..]
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3:06 am, May 9, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! What specific problem are you having with your emblems? Could you provide any additional info?
Jump to post [..]
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3:06 am, April 28, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I just checked your account and I wasn't able to locate your ticket. Could you provide me with the ticket's reference [..]
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3:06 am, April 27, 2017
Quote:
Originally Posted by Fasti
Hey folks,We're working on addressing this issue as well as PS4 crashing. I'll check in on our progress and see where we stand at the mo [..]
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3:06 am, April 26, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! There's currently a problem that's preventing console players from linking their accounts. From our support page:
Qu [..]
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3:06 am, April 26, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! A potential fix for this was implemented in today's update, so please let us know if you're still having issues.
[..]
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3:06 am, April 26, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! A potential fix for this problem was implemented during today's downtime, so please let us know if you're still having [..]
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3:06 am, April 21, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! The missing credits were likely due to a temporary server hiccup that occurred this morning. Those should show up agai [..]
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3:06 am, April 15, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! This issue should have been resolved in yesterday's hotfix. Please let me know if you continue to notice problems!
[..]
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3:06 am, April 15, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'm sorry for the frustration. I looked at your account, and it appears the issue here is related to a specific purcha [..]
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1:06 pm, April 14, 2017
Quote:
Originally Posted by PostCard
Update Addressed patching problem for the Mac client.
Fixed the Neon Swathcutter crashing the client.
Fixed a crash that could happen [..]
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3:06 am, April 14, 2017
Quote:
Originally Posted by Fasti
Hey all,For any of you experiencing freezing/crashes, can you try disabling all mods? If you have several mods running that use heavy vi [..]
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3:06 am, April 14, 2017
Quote:
Originally Posted by Atronos
A quick note on this: we noticed some of the geo issues with the costume and did some edits to it internally to address the most egreg [..]
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3:06 am, April 14, 2017
UpdateAddressed patching problem for the Mac client.
Fixed the Neon Swathcutter crashing the client.
Fixed a crash that could happen on the loading screen.
Just restart the game to pick up this fix.
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1:06 pm, April 13, 2017
Quote:
Originally Posted by Phantasie
Hi BrayerThere is a post about the on-going EU connectivity issues here: http://forums.trovegame.com/showthre...l=1#post750858 ( tho [..]
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3:06 am, April 13, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Have you already tried verifying the integrity of the game cache? If so, submit a support ticket and attach your DxDia [..]
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3:06 am, April 12, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! We tested this internally and from what we can tell the sigils are being displayed correctly. Do you have any screensh [..]
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2:06 am, March 25, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having trouble! Have you contacted our CS team? They may be able to help you with this!
Jump to p [..]
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2:06 am, March 25, 2017
Quote:
Originally Posted by ZamboniChaos
If you're using Razer Synapse, you'll want to go into the settings and disable "stat tracking". This should fix your is [..]
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2:06 am, March 24, 2017
Quote:
Originally Posted by ZamboniChaos
I'm afraid I'm having trouble understand the issue you're encountering. I attempted to reproduce the bug based on the information [..]
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2:06 am, March 18, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Gattes
Same problem ;(like 4 h ;(
Can you try logging in for us n [..]
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2:06 am, March 16, 2017
Quote:
Originally Posted by Srayer
I'm looking into this but I'm having some trouble reproducing the two issues. I see an problem in the code that could explain the firs [..]
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2:06 am, March 15, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by CrmsnMyst
Wow did it take time just to get to this point. Anyway, I used the m [..]
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2:06 am, March 14, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by IlI Shock Me IlI
There's a big problem with this though. With everything almo [..]
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2:06 am, March 9, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Have you attempted all of the troubleshooting steps in this support article? If not, please give those a try. If you'r [..]
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2:06 am, March 8, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Pennry
Are you talking strictly the Creator program with the Streamer Dream co [..]
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2:06 am, March 5, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry for the trouble. I looked at your ticket and noticed you were running the Windows 10 Pro Insider Preview OS. Thi [..]
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12:06 pm, February 23, 2017
Quote:
Originally Posted by Hesk
Hello! Please attempt to download this Microsoft file and install it:https://www.microsoft.com/en-us/down...s.aspx?id=5555If you continue [..]
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12:06 pm, February 21, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if you're still experiencing problems. https://sup [..]
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2:06 am, February 21, 2017
Quote:
Originally Posted by Fasti
I've posted an update in this thread on the same topic. If you're part of the Xbox Insider program go ahead and read that update for the [..]
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2:06 am, February 20, 2017
Quote:
Originally Posted by GM Talriel
Good afternoon,We are very sorry to hear about the issue you are experiencing. We would like for you to go ahead and create a suppo [..]
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12:06 pm, February 18, 2017
Quote:
Originally Posted by Srayer
Quote:
Originally Posted by Chronik
Yes! It worked. What was the problem exactly? I haven't been able to [..]
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2:06 am, February 15, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Salavatore
This typo.I am offended!!
I stared at this for too long [..]
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2:06 am, February 3, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I noticed you already submitted a ticket for this, so we'll review it as soon as possible and hopefully be able to hel [..]
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2:06 am, February 2, 2017
Update 1 - 1:30 PM PST (9:30 PM GMT) - About 90 minutes ago we bypassed a problem spot in the network and it appears the issue has been resolved. We've been monitoring things on this side but it's loo [..]
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12:06 pm, January 27, 2017
Quote:
Originally Posted by Phantasie
Hi ArgotI'm sorry this is happening for you, and thanks for the report. Could you PM me your PSN Name (same as your in game player n [..]
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12:06 pm, January 27, 2017
Quote:
Originally Posted by Phantasie
Quote:
Originally Posted by Suri
Hi all,I wanted to make you all aware, if you weren't already, that e [..]
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2:06 am, January 27, 2017
Quote:
Originally Posted by Fasti
I've updated the OP so please be sure to check out the latest patch notes.We're going to remove the Mastery while keeping the stats in p [..]
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2:06 am, January 23, 2017
Quote:
Originally Posted by Carthax
Unfortunately, there's not much to be done for peripheral issues like your mouse or keyboard having problems. I'd make sure that you [..]
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2:06 am, January 20, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like this may be an issue with your mouse. Are you using Razer Synapse by any chance? If so, open it up and f [..]
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2:06 am, January 12, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Have you tried repairing Trove via Glyph? You can do this by right-clicking on Trove on your Glyph library and selecti [..]
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2:06 am, January 11, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I just confirmed we have a bug report submitted for this and the team is aware of the problem. Thanks for all of the i [..]
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2:06 am, January 6, 2017
Quote:
Originally Posted by ZamboniChaos
I confirmed your ticket was moving up the queue, and once our CS team is able to review it they'll be in touch. Please keep in mi [..]
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12:06 pm, January 4, 2017
Quote:
Originally Posted by Hesk
Hello! If you are using Razer Synapse, I would recommend disabling stat tracking; if it continues, you may need to turn off Synapse all t [..]
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2:06 am, December 26, 2016
Quote:
Originally Posted by ZamboniChaos
Are you using Razer Synapse by any chance? If so, you'll want to go into your settings and disable "stat tracking". Thi [..]
View
12:06 pm, December 21, 2016
Quote:
Originally Posted by Hesk
For any issues with missing items, please make sure to submit a ticket at support.trionworlds.com so that our Customer Service team can i [..]
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2:06 am, December 19, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Fir3xWater77
I read through several other reports but haven't seen this yet, [..]
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12:06 pm, December 13, 2016
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and if you continue having problems, please submit or update a support ticket at support.trionworlds.com.h [..]
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2:06 am, December 13, 2016
Quote:
Originally Posted by Fasti
Greetings Trovians!Welcome to the Xbox One Bug Report Forum! We want to give you a place to go to report things that aren't working like [..]
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2:06 am, December 13, 2016
Quote:
Originally Posted by Fasti
Greetings Trovians!Welcome to the PS4 Bug Report Forum! We want to give you a place to go to report things that aren't working like they [..]
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2:06 am, December 8, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by DatSavageSloth
Update: PROBLEM HAS BEEN FIXED! I did it by just changing the t [..]
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2:06 am, December 3, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there Volstay! Are you using the Razer Synapse application by any chance? If so, you may need to go into your settings and dis [..]
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2:06 am, December 2, 2016
Quote:
Originally Posted by Fasti
Moving this to the Bug Report forum since being trapped consistently definitely sounds like a bug to me. Provide as much info as you can [..]
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2:06 am, December 2, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! You may find a few additional steps in this support article that may help. If not, submit a ticket and provide our CS [..]
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12:06 pm, December 1, 2016
Quote:
Originally Posted by Hesk
Hello! Please try these steps: https://support.trionworlds.com/hc/e...rashing-Issues If you continue having problems, please submit a s [..]
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12:06 pm, December 1, 2016
Quote:
Originally Posted by Hesk
Hello! I would recommend using the Repair option in Trove (right click on the Trove sidebar in Glyph, then choose Repair and then Yes). I [..]
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12:06 pm, December 1, 2016
Quote:
Originally Posted by Hesk
Hello! Please try these steps: https://support.trionworlds.com/hc/e...rashing-Issues If you continue having problems, please submit a s [..]
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2:06 am, November 20, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the wait! Tickets are generally answered in the order they're received, so one of our CS agents will respond as soon as [..]
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