3:06 am, April 10, 2018
Quote:
Originally Posted by Fasti
Please check out this post on how to report bugs so we can address them as quickly as possible. A key elements are not creating new thre [..]
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2:06 am, March 2, 2018
Luminopolis is a sprawling, technological wonder that’s home to many massive marvels of modernity!
The towering skyline helps this epic new cityscape stand apart from other biomes. Explor [..]
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2:06 am, March 2, 2018
Quote:
Originally Posted by Fasti
Luminopolis is a sprawling, technological wonder that’s home to many massive marvels of modernity!The towering skyline helps t [..]
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3:06 am, July 22, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're using Razer Synapse, there's a bug with the "Stat Tracking" feature. If you disable that option, i [..]
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3:06 am, June 14, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Are you using a program called Razer Synapse by any chance? If so, you'll want to go into your options and disable &qu [..]
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3:06 am, June 3, 2017
Quote:
Originally Posted by Fasti
Hey there,We have a sticky thread on in game issues here in this subforum. Please check it out.Also, be sure to read the forum rules in [..]
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3:06 am, May 9, 2017
Quote:
Originally Posted by Fasti
For in game issues you'll want to submit a support ticket. We can't address those issues via the forums. If you don't have any issues i [..]
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3:06 am, May 3, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'd recommend submitting a support ticket so our CS team can look into this for you. They may be able to help!
[..]
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3:06 am, April 21, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Please submit a support ticket so our CS team can investigate this for you. They may be able to help!
Jump [..]
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3:06 am, April 13, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Please submit a support ticket so our CS team can look into this for you. They may be able to help!
Jump to [..]
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3:06 am, April 5, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Xaytov3n_26
I recently purchased the Double Dragon Pack for Trove from the Tr [..]
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2:06 am, March 5, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry for the trouble. I looked at your ticket and noticed you were running the Windows 10 Pro Insider Preview OS. Thi [..]
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2:06 am, January 25, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're missing your class coin, please submit a ticket so our CS team can investigate this.
Jump to post [..]
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12:06 pm, January 24, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a ticket at support.trionworlds.com, and make sure to include your current IP (http://ip4.me/).
[..]
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2:06 am, January 9, 2017
Quote:
Originally Posted by Carthax
If the player was hacked in the process of removing these items, Customer Support may be able to assist in restoring the items. Howeve [..]
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12:06 pm, December 6, 2016
Quote:
Originally Posted by Hesk
For crashing issues, please try these steps:https://support.trionworlds.com/hc/e...rashing-IssuesIf the issue persists, please submit a s [..]
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2:06 am, November 24, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I'd submit a support ticket so our CS team can look into this for you. They may be able to help!
Jump to po [..]
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12:06 pm, November 17, 2016
Quote:
Originally Posted by Hesk
Hello! If this issue continues to occur, please contact Customer Service via support.trionworlds.com and make sure to include your curren [..]
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2:06 am, November 17, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! I'd submit a support ticket so our CS team can take a look. They may be able to help!
Jump to post [..]
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2:06 am, November 9, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! I'm afraid I won't be able to provide any additional assistance with this, as our CS team has already investigated the [..]
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2:06 am, November 6, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I'd recommend submitting a support ticket so our CS team can take a look at your account. They may be able to help!
[..]
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2:06 am, November 3, 2016
Quote:
Originally Posted by ZamboniChaos
Hmm, that's odd. If you have your friend submit a ticket, our CS team can take a look at this and they might be able to help!
[..]
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2:06 am, November 2, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! This is a known issue that our team is currently investigating. In the meantime, if you submit a support ticket our CS [..]
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3:06 am, October 29, 2016
Quote:
Originally Posted by ZamboniChaos
This is a bug our team is working on, but in the meantime you can submit a ticket and our CS team may be able to help!
[..]
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3:06 am, October 29, 2016
Quote:
Originally Posted by ZamboniChaos
I'd recommend contacting our CS team and providing them with your DxDiag report. They might have some additional troubleshooting [..]
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3:06 am, October 12, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry to hear you're having trouble with this. Since you've already tried these basic steps, please submit a support t [..]
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3:06 am, October 12, 2016
Quote:
Originally Posted by Fasti
Hi PoroUnited!Can you also make sure to send those crash reports every time they pop up? It helps us pinpoint the various types of crash [..]
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3:06 am, September 29, 2016
Quote:
Originally Posted by ZamboniChaos
Thanks a lot for the screenshots! I did some more digging and confirmed that our team is currently working on a fix for this issu [..]
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3:06 am, September 25, 2016
Quote:
Originally Posted by ZamboniChaos
I'm sorry to hear that! Go ahead and submit a support ticket and let our CS team know what happened. They may be able to help!
[..]
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3:06 am, September 24, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If your cornerstone is still missing, submit a support ticket and our CS team may be able to help!
Jump to [..]
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3:06 am, September 23, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! My first suggestion would be to try updating your video drivers. If that doesn't work, submit a support ticket and pro [..]
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3:06 am, September 23, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! You may want to check out this support article as well. It'll walk you through some basic troubleshooting steps that m [..]
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3:06 am, September 21, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! My first recommendation is to try these troubleshooting steps. If those don't work, submit a support ticket and attach [..]
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3:06 am, August 26, 2016
Quote:
Originally Posted by ZamboniChaos
You may want to give these troubleshooting steps a try to see if they help! If not, our CS team would be happy to take a closer l [..]
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3:06 am, August 11, 2016
Quote:
Originally Posted by Celestrata Bloodsong
For those of you who are experiencing this issue, our team here at Trion needs some of your help! We need two types of lo [..]
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3:06 am, August 11, 2016
Quote:
Originally Posted by Celestrata Bloodsong
For those of you who are experiencing this issue, our team here at Trion needs some of your help! We need two types of lo [..]
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3:06 am, July 31, 2016
Quote:
Originally Posted by ZamboniChaos
I can't really provide an estimate at this time, as our team is a little backed up with the amount of Trove tickets we've receive [..]
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3:06 am, July 24, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you contact our CS team, they'd be happy to investigate this for you and may be able to help!
Jump to po [..]
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3:06 am, July 21, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear those steps didn't help! I'd suggest getting in touch with our CS team so they can investigate this further. When y [..]
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3:06 am, July 21, 2016
Quote:
Originally Posted by ZamboniChaos
Hi! I noticed one of our live chat agents provided you with some additional troubleshooting steps. If you're still having trouble [..]
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1:06 pm, July 20, 2016
Quote:
Originally Posted by Hesk
Hello! Generally this error occurs when the files you are attempting to replace are in-use, either due to an active game instance or a fa [..]
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3:06 am, July 20, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! This might be due to the current server issues we've been investigating. If your mount is still missing, submit a supp [..]
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3:06 am, July 14, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry about that! Our team is currently working to grant the missing rewards and Patron time to all eligible players that logged [..]
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3:06 am, June 28, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by XtremeThunderFrost
Thanks for the help! 0.000000000000000000000000000000000000 [..]
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3:06 am, June 18, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry you're having trouble making purchases. If you contact our CS team, they'll be happy to look into this for you a [..]
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1:06 pm, May 30, 2016
Quote:
Originally Posted by Hesk
Hello Darkness! I would recommend submitting a support ticket at support.trionworlds.com. When you do, please make sure to include the er [..]
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3:06 am, May 15, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Dragole! I'd suggest submitting a support ticket so our CS team can take a look at this. They may be able to help!
[..]
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3:06 am, May 1, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having trouble with this, submit a support ticket and our CS team may be able to help!
Jump [..]
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3:06 am, April 15, 2016
Quote:
Originally Posted by Phantasie
Hi PTSers The Mantle of Power expansion contains some quality of life improvements to the Market Place. It would be helpful if a fe [..]
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3:06 am, April 6, 2016
Quote:
Originally Posted by ZamboniChaos
It sounds like the issue you're reporting is related to your video card and/or the drivers themselves. I would suggest contacting [..]
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2:06 am, March 19, 2016
Quote:
Originally Posted by ZamboniChaos
Thanks Kyosasha! If you submit a support ticket and attach your DxDiag, our Customer Support team will be happy to help!
[..]
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2:06 am, March 18, 2016
Quote:
Originally Posted by ZamboniChaos
It sounds like this may have been caused by a hiccup with our purchase platform. If you're still having trouble making purchases, [..]
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2:06 am, March 10, 2016
Quote:
Originally Posted by ZamboniChaos
Hey everyone! Feelthechill is correct. If you get in touch with our Customer Support team, they'll be able to investigate your re [..]
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2:06 am, February 28, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I'd try some basic Glyph troubleshooting and see if that helps your problem at all. If not, get in touch with our Cust [..]
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2:06 am, February 28, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Vectorian! I reviewed your support ticket and it looks like CS was able to help you update your email, so you should be [..]
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2:06 am, February 11, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Rhazyel!I'm sorry to hear you're missing pieces of your Club World. The good news is that our Customer Support team may [..]
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2:06 am, December 16, 2015
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Zathuros
Hello, I have a problem. When i get into glyph on it's webpage i can [..]
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2:06 am, December 3, 2015
Quote:
Originally Posted by Fasti
For anyone who receives a ban, email appeals@trionworlds.com from the email on the banned account to discuss the issue with our appeals [..]
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12:06 pm, November 13, 2015
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by kainen0100
please add password recovery because i forgot my password after so [..]
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3:06 am, September 24, 2015
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by 69Sins
just woke up today to play trove, after logged in, i just realized my c [..]
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1:06 pm, August 2, 2015
Quote:
Originally Posted by Fasti
Hi! Just to make sure I understand, did you already have the game installed directly from Glyph, then install again via Steam? If so, [..]
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2:06 am, March 18, 2015
Quote:
Originally Posted by Doc_L
Your system switched to using your integrated graphics card (an Intel HD 4600) instead of your AMD card. Check your catalyst control ce [..]
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12:06 pm, December 14, 2014
Quote:
Originally Posted by Doc_L
The intel G45 chipset does not support opengl 3.0, as it's too old. http://www.intel.com/support/graphics/sb/CS-033757.htm It should r [..]
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2:06 am, December 13, 2014
Quote:
Originally Posted by Doc_L
Hi XSelfownedX,Have you updated your graphics drivers? (from http://support.amd.com/en-us/download )It's possible your graphics drivers [..]
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