3:06 am, April 12, 2018
Quote:
Originally Posted by Fasti
Hey all,We're digging into this now. What you're seeing isn't compensation this appears to be a bug. Once we've gotten to the bottom of [..]
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3:06 am, April 10, 2018
Quote:
Originally Posted by Fasti
Please check out this post on how to report bugs so we can address them as quickly as possible. A key elements are not creating new thre [..]
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3:06 am, April 10, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by ClumsyBee
I thought the bug was fixed and i can finally set my primary club ag [..]
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3:06 am, April 7, 2018
Quote:
Originally Posted by Fasti
Hey folks, We're checking out reports of connection issues on the PS4 version of Trove. It appears to be mostly the EU region so please [..]
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3:06 am, April 7, 2018
Update 2 - We're back online and monitoring things closely (the missed challenge wasn't a Rampage, which is good).
While we were offline for the restart we added some back-end tech for tracking speci [..]
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3:06 am, April 6, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by tenchu12
Glyph support page broken?I have starteted a new thread but nobody an [..]
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3:06 am, April 5, 2018
Quote:
Originally Posted by PostCard
Hey folks, Trove is online, and you should be able to log in. Could you please try restarting Glyph if you're seeing it Offline?
[..]
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3:06 am, April 3, 2018
Quote:
Originally Posted by Fasti
If you're still having issues please restart your PC, wait 5 minutes, and try launching Trove again. Let us know if it continues and whe [..]
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3:06 am, April 3, 2018
Quote:
Originally Posted by Fasti
We can't track multiple issues effectively in one forum thread. Please look for posts on any individual issue you're seeing and comment [..]
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3:06 am, April 3, 2018
Quote:
Originally Posted by Fasti
Please be sure to go to the bug report forums and look for reports of each individual issue you're facing. Add comments there so we can [..]
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3:06 am, March 29, 2018
Quote:
Originally Posted by Fasti
Hey there! Please help us find the cause of issues so we can resolve them more quickly. To help with that we want to keep different iss [..]
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3:06 am, March 29, 2018
Quote:
Originally Posted by Fasti
Thanks for all the info, folks! This is extremely helpful and we have engineers looking into the thread now. We appreciate any future re [..]
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3:06 am, March 27, 2018
Quote:
Originally Posted by Fasti
Hey there! This is one of our longest running requests. We totally get where you're coming from and want to be able to do this, but it' [..]
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2:06 am, March 23, 2018
Quote:
Originally Posted by Fasti
Hey folks,We're digging into this. Just so we can get as much info as possible will you all provide us with some info? Basic stuff like [..]
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2:06 am, March 16, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Leiska
Ah...so stellar/radiant never drops? Gotta start buying stellar gear, w [..]
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2:06 am, March 14, 2018
This week on the Trove livestream we're doing a deep dive into the upcoming Vanguardian class coming with Trove - Heroes!
Get all the deets you need to prepare for the arrival is this powerful pug [..]
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2:06 am, March 14, 2018
Quote:
Originally Posted by Fasti
This week on the Trove livestream we're doing a deep dive into the upcoming Vanguardian class coming with Trove - Heroes! Get all the de [..]
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2:06 am, March 9, 2018
Quote:
Originally Posted by Fasti
Hey there, Bisou. Good to see you back. Sorry to hear you're running into this issue with your club. The old Club system had many proble [..]
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2:06 am, March 7, 2018
Quote:
Originally Posted by Fasti
We're just rolled out a hotfix to address this error. You should all be good to go now. Please let us know if you're still having an iss [..]
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2:06 am, February 21, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by CapnTropical
Its come to my attention that the devs do nothing to stay in touc [..]
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2:06 am, February 17, 2018
Quote:
Originally Posted by Fasti
Close the game, exit Glyph, restart your PC, and give it another shot. There was another update to it and we want to make sure you're pi [..]
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2:06 am, February 2, 2018
Quote:
Originally Posted by Fasti
Hey all,We're aware that some players are having trouble linking accounts or receiving their Twitch Prime bundle items, and we have some [..]
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2:06 am, January 25, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Arion4K
Will there ever be an infinite survival mode? The higher you last, the [..]
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12:06 pm, January 24, 2018
Update 4 - The remaining instances of players being unable to login to Trove appear to be resolved. If you haven't tried to login in the last 30 minutes or so please restart your console before trying [..]
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2:06 am, January 24, 2018
Update 4 - 4:50 PM PST (12:50 AM GMT) - We're seeing some new reports of the previous connectivity issues. PlayStation hasn't posted an "all clear" message to their social media, but the sta [..]
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2:06 am, January 21, 2018
Quote:
Originally Posted by Fasti
Hey folks,We're investigating your reports of issues logging in, changing worlds, or accessing clubs. It doesn't appear that everyone is [..]
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2:06 am, January 21, 2018
Update 2 - 1:10 PM PST (9:10 PM GMT) - After the restart we've been able to confirm that worlds are loading up as normal again. We're keeping an eye on things but please let us know if you continue to [..]
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2:06 am, January 13, 2018
Quote:
Originally Posted by Fasti
Hey there, If you're having trouble making a purchase please submit a ticket. The support team will follow up with you directly.
[..]
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2:06 am, December 31, 2017
It's a new year, and it's time to clear the dusty shelves of names long unused. These names will be freed up for use by new and active players.
We will release the names of characters that have not [..]
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2:06 am, December 30, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Joseph
Wow the game seems broken. I was gonna spend upwards of £20 o [..]
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2:06 am, December 23, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Shirokiri
Editing is now finalised, needed to add some extra stuff emailed. : [..]
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2:06 am, December 22, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by ThunderD1kZ
Hi, I dont usually post here, but I was playing this game since th [..]
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2:06 am, December 14, 2017
Quote:
Originally Posted by Fasti
Hey there,It sounds like you're logging into a different account. Try using another email address to sign into Glyph. If you're still ha [..]
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2:06 am, December 13, 2017
Update 10 - 10 AM PST (5 PM GMT) - The attacks on the Dallas hub have increased quite a bit which is causing connection issues on our NA servers (and other places). The team is still working with the [..]
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2:06 am, December 12, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Ssj782
Is it just me, or did I get penalized for giving Trion money?And I'm ta [..]
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2:06 am, December 12, 2017
Update 9 - Dec. 11 - 11:20 AM PST (7:20 PM GMT) - Steps have been taken to further mitigate the DDoS attacks and they have helped a lot. The attacks are less consistent than they were but do still pop [..]
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2:06 am, December 9, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Pakovrs
Why is this time 3 weeks shorter than last year? Is the Xmas dragon th [..]
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2:06 am, December 5, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by V4Vankish
Over the time, Trove changed a lot, and some things that really both [..]
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12:06 pm, November 28, 2017
Update 8 - 6:45 PM PST (2:45 AM GMT) - 11/27 - While the DDoS has not yet abated, we do continue to work with the ISP to monitor and reduce the impact of these attacks.Update 7 - 5:30 AM PST (1:30 PM [..]
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2:06 am, November 28, 2017
Quote:
Originally Posted by Morgana
Hey there,We thought about it, and decided hey, you're right! Why NOT keep the sale going till the end of the 27th? The following pack [..]
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2:06 am, November 27, 2017
Update 7 - 5:30 AM PST (1:30 PM GMT) - Unfortunately the DDoS has continued over the weekend with only a few brief breaks in between. We'll continue to work with the ISP to reduce the impact of these [..]
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2:06 am, November 24, 2017
Update 6 - 12:50 PM PST (8:50 PM GMT) - 11/23 - The DDoS has started up again over the last few hours, unfortunately. We're going to continue to do work to minimize the impact on your play experiences [..]
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2:06 am, November 23, 2017
Update 5 - 9:30 AM PST (5:30 PM GMT) - We are seeing periods of relative calm, a few hours at a time, on the DDoS front. We're still in regular communication with the data center and ISP as we work to [..]
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2:06 am, November 22, 2017
Update 4 - Nov. 21 - 6:45 AM PST (2:45 PM GMT) - Hey again, folks. We had a pretty decent stretch where the DDoS seemed to subside for a while but it kicked up again yesterday. The team is still activ [..]
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2:06 am, November 21, 2017
Quote:
Originally Posted by Fasti
Hey there!I wanted to be sure to get this info out there for everyone, just in case there is confusion. If you're looking to find out pr [..]
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2:06 am, November 17, 2017
Quote:
Originally Posted by Fasti
Hey there,In just about 100% of cases this means you're logging into Glyph with a different email address than the one with the classes [..]
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2:06 am, November 16, 2017
Quote:
Originally Posted by Fasti
If you're in only one club it will be your primary. You shouldn't need to take any other steps. Your primary club will be greyed out. If [..]
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2:06 am, November 16, 2017
Update 3 - 3:25 PM PST (11:25 PM GMT) - The ongoing DDoS attacks are not pointed directly at us but are hitting the route our traffic takes. We have adjusted the path we're using and working with the [..]
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12:06 pm, November 15, 2017
Update 2 - 10:20 PM PST (6:20 AM GMT) - We've released a couple small updates throughout the day to alleviate some of the lag happening in game, but there continue to be incoming DDoS attacks. If you' [..]
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2:06 am, November 11, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by deleted101
What happens if the person on the club block list changes his name? [..]
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2:06 am, October 30, 2017
Quote:
Originally Posted by Fasti
We are listening to the feedback so please keep it coming. If you've already posted, you're all set. If you have friends who want to hav [..]
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3:06 am, October 26, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Smiley
Maybe I misunderstood, but I thought the OP meant that he's not seeing [..]
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3:06 am, October 19, 2017
Quote:
Originally Posted by Fasti
HikariBaindo's correct. Any item picked up from the store will work. We're also fixing the underlying issue so players won't get stuck o [..]
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3:06 am, October 11, 2017
Quote:
Originally Posted by Fasti
Hey there,We want to keep the forum thread visible so players can see the info, but we need to make sure it avoids "naming and sham [..]
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3:06 am, October 4, 2017
Quote:
Originally Posted by Fasti
If you're playing on PC-EU please exit Trove, swap Glyph back to EU and try logging in now. The issue appears to be resolved but would l [..]
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3:06 am, October 4, 2017
Update #5 - 1PM PDT (8PM GMT) - All versions of Trove are online now. Thanks so much for being awesome!Update #4 - 12:15 PM PDT (7:15 PM GMT) - Sorry for the delayed update, folks. Trove on PS4 North [..]
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3:06 am, September 26, 2017
Quote:
Originally Posted by Fasti
We are aware of an issue with the Ultimate that we're investigating. I'll follow up on the other issues you're reporting as well.
[..]
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1:06 pm, September 22, 2017
Quote:
Originally Posted by Fasti
The Meteor Chase event ended on Tuesday, so those quests will be gone now. If you go to any adventure world and approach a dungeon it sh [..]
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3:06 am, September 21, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Pancooa
So i have 2 main classes tomb raiser and gun slinger and i have mixed [..]
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3:06 am, September 2, 2017
Quote:
Originally Posted by Phantasie
Hi GuysI know its frustrating to not get the fix immediately (but you will, don't worry), however all platforms have different times [..]
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3:06 am, August 23, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by MarcoMaged
im trying to download trove from glyph.Post edited by Fasti.
[..]
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3:06 am, August 23, 2017
Update 5 - 1:25 PM PDT (8:25 PM GMT) - We're unlocked and letting players in on the Xbox One version of Trove. Thanks for your patience! If you're not getting the Trove patch be sure to exit the Trove [..]
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3:06 am, August 18, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by fruitie
Also can I ask whether Megalithic counts as one of the multiple module [..]
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3:06 am, August 17, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having trouble, I'd contact our CS team and provide them with your DxDiag report so they can investiga [..]
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3:06 am, August 10, 2017
The versatile Boomeranger (pronounced Boom-eh-Ranger) class and all Boomeranger costumes are on sale for 50% off! Pick a bow, blade, bomb or boomerang as needed! Check out this list of abilities:Fin [..]
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3:06 am, August 10, 2017
Quote:
Originally Posted by Fasti
The versatile Boomeranger (pronounced Boom-eh-Ranger) class and all Boomeranger costumes are on sale for 50% off! Pick a bow, blade, bom [..]
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3:06 am, August 3, 2017
This week in Trove we continue down the yellow block road toward the impending Eclipse! Grab your rubiest slippers and watch out for falling houses because you're not in Kansas anymore (unless you li [..]
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3:06 am, August 2, 2017
Quote:
Originally Posted by Fasti
Closing up the thread for two primary reasons.Our forums aren't a place to complain about other players. Posting with a broad brush to d [..]
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3:06 am, July 25, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by SavageSergal
Just like the title asks. I want to have a huge pin party in my [..]
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3:06 am, July 22, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're using Razer Synapse, there's a bug with the "Stat Tracking" feature. If you disable that option, i [..]
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3:06 am, July 21, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry to hear you're having trouble. If you submit a support ticket, our CS team would be happy to look into this!
[..]
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3:06 am, July 20, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having trouble, please send an email to support@trionworlds.com and provide our CS tean with your IP a [..]
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3:06 am, July 18, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by ExolonKnight
So new code, some changes to help with lag...Right...No differenc [..]
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3:06 am, July 14, 2017
Quote:
Originally Posted by Fasti
If you're having a technical issue post in the tech forums. Also name the thread something related to the specific issue and not some va [..]
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3:06 am, July 13, 2017
Quote:
Originally Posted by Morticus
Quote:
Originally Posted by PandaGaming
Me and a friend decided to have some 'fun' if I can even call t [..]
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3:06 am, July 12, 2017
Quote:
Originally Posted by Hawk
Quote:
Originally Posted by Novuhz
I really hope they do something about Bound Brilliance o.o it will take [..]
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3:06 am, July 2, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by ylanir
Well i finished the tutorial. Now im at the event quest chain and i cha [..]
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3:06 am, June 28, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by DJPatrik
Hi, why I dont have new event? I tried reinstall, restart computer, b [..]
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3:06 am, June 28, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having trouble. If you're still missing these items, submit a ticket so our CS team can take a look!
[..]
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3:06 am, June 22, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Dallywhacker15
Wednesday, June 21, at 9:23 AM GMT I tried to log in to trove o [..]
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1:06 pm, June 16, 2017
Update - The restart appears to have resolved the login issue. Please let us know if you're still having trouble staying connected.
Hey all,
We're investigating the issue preventing players from sta [..]
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3:06 am, June 13, 2017
Quote:
Originally Posted by Fasti
If you're using mods there's likely someone who updated it to swap out a model. It doesn't have any impact on difficulty or loot table.
[..]
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3:06 am, June 8, 2017
Quote:
Originally Posted by Fasti
Hey there,I'm really sorry to hear you've run into this problem. While we don't have access to the PS4 billing system to refund purchase [..]
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3:06 am, June 7, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having trouble logging in, I'd try joining on a friend that's already in-game. Hope this helps, and st [..]
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3:06 am, June 7, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Lordkyrie
I tried to start this game but the introduction seems to leave a lot [..]
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3:06 am, May 24, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Please give these troubleshooting steps a try and see if they help. If you're on Mac, try the steps listed in this sup [..]
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3:06 am, May 18, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having trouble! I'd take a look at these troubleshooting steps and see if they help you. If not, submit a ti [..]
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3:06 am, May 11, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Owuel
Yes because I like drawing irl, congrats ._.If you look at the oval and [..]
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3:06 am, May 11, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Alerion
Not sure if many people play this game anymore. I haven't played in aw [..]
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3:06 am, May 10, 2017
Quote:
Originally Posted by Fasti
Hey there,If you're having trouble please let us know as much info as possible when submitting a ticket to our support team. The more in [..]
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3:06 am, May 6, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Just to confirm, you're having trouble crafting the dragon itself? Could you provide a screenshot of the crafting menu [..]
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3:06 am, May 2, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by EnzoBit
I love how this did absolutely nothing. nothing has been fixed for me [..]
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3:06 am, April 26, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by woutinator
Really, just say something like: ''yeah nice idea...'' or ''We cou [..]
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3:06 am, April 26, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! A potential fix for this was implemented in today's update, so please let us know if you're still having issues.
[..]
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3:06 am, April 26, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! A potential fix for this problem was implemented during today's downtime, so please let us know if you're still having [..]
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3:06 am, April 21, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still missing the items you purchased, please submit a support ticket so our CS team can take a look.
[..]
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3:06 am, April 21, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! The missing credits were likely due to a temporary server hiccup that occurred this morning. Those should show up agai [..]
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3:06 am, April 14, 2017
Quote:
Originally Posted by Avarem
I can't hope to reply to everyone here, as my time grows short and my green name fades, but I do want to say how much I appreciate how [..]
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3:06 am, April 13, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry for the trouble. Out of curiosity, have you tried editing your .cfg file to force your game to run in windowed m [..]
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3:06 am, April 13, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there, I'm sorry for the frustration. If you're having trouble submitting a ticket, you can simply send an email to support@t [..]
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