3:06 am, April 17, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by littlenacre
Hi I am on PS4 and was logged in and experienced the frustrating l [..]
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1:06 pm, April 12, 2018
Quote:
Originally Posted by Hesk
Please make sure to submit a support ticket at support.trionworlds.com for any issues with missing credits or items.
Jump to p [..]
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3:06 am, April 6, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by tenchu12
Glyph support page broken?I have starteted a new thread but nobody an [..]
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3:06 am, March 30, 2018
Quote:
Originally Posted by Fasti
Hey there!I moved your thread to the Tech Support forums as "bugs" generally impact most players in the same way and this is l [..]
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2:06 am, March 23, 2018
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Originally Posted by Fasti
Hey folks,We're digging into this. Just so we can get as much info as possible will you all provide us with some info? Basic stuff like [..]
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2:06 am, March 8, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by pipebender
Two days, no response here and no response in my ticket.
[..]
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2:06 am, March 8, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Apofeoz
It happened 30 minutes ago and it happens a second time, but this time [..]
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2:06 am, March 2, 2018
Quote:
Originally Posted by Fasti
Hey there!Most players aren't experiencing this issue so we'll want to troubleshoot things first. Usually this would be caused by an add [..]
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2:06 am, February 10, 2018
Quote:
Originally Posted by Fasti
Try to access the support site to submit a ticket. If it works, explain the situation in the ticket so they can work with you. Try setti [..]
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2:06 am, February 1, 2018
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Originally Posted by Fasti
Hey there,It's difficult to say what happened specifically without doing some digging into the gem before and after augmentation so plea [..]
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2:06 am, January 31, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by LegitSting
I had bought something on the deals tab but had not recieved the fr [..]
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2:06 am, January 18, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by dsadsa
I followed every step but i cant see any option for quitting the abo. p [..]
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2:06 am, January 17, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by SadDeath
I planted 500 mushroom trees under a hole in my club world, i left th [..]
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2:06 am, January 13, 2018
Quote:
Originally Posted by Fasti
Hey there, If you're having trouble making a purchase please submit a ticket. The support team will follow up with you directly.
[..]
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12:06 pm, January 11, 2018
Quote:
Originally Posted by Hesk
For any issues with lost or missing loot, please submit a support ticket at support.trionworlds.com, or email support@trionworlds.com dir [..]
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2:06 am, January 3, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Ithiridiel
And now i started to get grandom CTDs without any error message, on [..]
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12:06 pm, January 1, 2018
Quote:
Originally Posted by Phantasie
Quote:
Originally Posted by bobthedank
I bought 50 dollars of credits accidently to xbox one instead o [..]
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2:06 am, December 31, 2017
Quote:
Originally Posted by TrionBrasse
Unfortunately, posting to this thread will not move your ticket faster. Our CS folks will get to you as soon as they can!Brasse
[..]
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2:06 am, December 30, 2017
Quote:
Originally Posted by Fasti
I am seeing reports from other players about issues with purchases earlier today, so following up here to see if they have come through [..]
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2:06 am, December 30, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by SiNisterTrauma
Thank you for your help. How will i know if the problem is reso [..]
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2:06 am, December 23, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Axa
The servers is basically unplayable, can't you guys just ignore all of us [..]
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2:06 am, December 14, 2017
Quote:
Originally Posted by Fasti
Hey there,It sounds like you're logging into a different account. Try using another email address to sign into Glyph. If you're still ha [..]
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2:06 am, December 14, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Brayer
Thanks Trion for including the details of the Fragments in your blog AF [..]
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2:06 am, December 6, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by I am Lelouch
Hi, You want me to open a ticket?If not:This is about the Club He [..]
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2:06 am, November 22, 2017
Quote:
Originally Posted by Fasti
If you can't login at all, be sure to submit a ticket right away. Our support team will work with you to get this resolved ASAP.While yo [..]
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2:06 am, November 21, 2017
Quote:
Originally Posted by Fasti
Hey all!We'll be posting a blog tomorrow with details of the Turkeytopia event for 2017, but I also wanted to get a couple other things [..]
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2:06 am, November 17, 2017
Quote:
Originally Posted by Fasti
Hey there,In just about 100% of cases this means you're logging into Glyph with a different email address than the one with the classes [..]
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2:06 am, November 16, 2017
Quote:
Originally Posted by Fasti
Can you provide as much info as possible so we can learn more? If you prefer, submit a ticket so the support team can work with you one [..]
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2:06 am, November 14, 2017
Quote:
Originally Posted by Fasti
It does sound like there's some sort of data issue there. If possible can you completely uninstall Trove and Glyph from your computer, r [..]
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2:06 am, October 31, 2017
Quote:
Originally Posted by Fasti
Hey there,Whenever you run into an in-game issue like not receiving a reward, go ahead and submit a ticket. The only people who can look [..]
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3:06 am, October 24, 2017
Quote:
Originally Posted by Fasti
We have a pinned post for technical issues. Try the Glyph troubleshooting listed there. If that doesn't resolve the issue, submit a tick [..]
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3:06 am, October 19, 2017
Quote:
Originally Posted by Fasti
For every in-game issue, like not getting a thing, definitely submit a ticket so our support team can investigate for you.
Ju [..]
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3:06 am, October 11, 2017
Quote:
Originally Posted by Fasti
Hey there,We want to keep the forum thread visible so players can see the info, but we need to make sure it avoids "naming and sham [..]
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3:06 am, October 6, 2017
Quote:
Originally Posted by Fasti
The last update should have eliminated this error. If you receive it once, exit the game and try again. It should let you right in. If n [..]
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3:06 am, October 6, 2017
Quote:
Originally Posted by Fasti
Hi there! The Loot Collector has a Buyback option that lets you get your items back if used within 24 hours. If you miss that window yo [..]
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3:06 am, October 6, 2017
Quote:
Originally Posted by Fasti
Error codes in the 5000 range are generally related to Windows/OS issues. It means that something in the operating system is blocking in [..]
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1:06 pm, October 5, 2017
Quote:
Originally Posted by Hesk
Hello! I would recommend trying these steps; if the issue persists, please submit a support ticket at support.trionworlds.com.https://sup [..]
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1:06 pm, October 3, 2017
Quote:
Originally Posted by Hesk
Hello! If you've recently updated to High Sierra on a MAC, this is a known issue, and our engineering team is working on a resolution. If [..]
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3:06 am, September 29, 2017
Quote:
Originally Posted by Fasti
Just to make sure everyone who wants to have more context for the discussion sees our previous response to this issue I'm linking it in [..]
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1:06 pm, September 28, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com with the name of your item and the last time you know you had it, and we [..]
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1:06 pm, September 22, 2017
Quote:
Originally Posted by Fasti
The Meteor Chase event ended on Tuesday, so those quests will be gone now. If you go to any adventure world and approach a dungeon it sh [..]
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3:06 am, September 22, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by laethiem
I am asking you to PLEASE PLEASE PLEASE consider adding a reporting s [..]
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1:06 pm, September 9, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if the issue persists. https://support.trionworlds [..]
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3:06 am, September 9, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by jejaz
today logged on and did some fliping and sunligh tbulb farming i had got [..]
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1:06 pm, September 7, 2017
Quote:
Originally Posted by Hesk
Hell! Unfortunately, we're unable to discuss bans on the forums, but if you submit a support ticket at support.trionworlds.com, or email [..]
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3:06 am, September 7, 2017
Quote:
Originally Posted by Fasti
Hey there,If anyone is on the last quest of Meteor Chase but has already collected the Scout Saucer mount please submit a ticket.The sup [..]
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3:06 am, September 6, 2017
Quote:
Originally Posted by Fasti
I removed the images from the post as our forum rules prohibit calling out players on the forums for their in game activities. However, [..]
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1:06 pm, August 30, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if the issue persists.https://support.trionworlds.c [..]
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1:06 pm, August 30, 2017
Quote:
Originally Posted by Hesk
Hello! This issue can often be resolved by changing your sound properties to "2 channel, 16 bit, 48000 Hz (DVD Quality)." How e [..]
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1:06 pm, August 30, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if the issue persists.https://support.trionworlds.c [..]
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1:06 pm, August 27, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with lost or missing items or currency, please make sure to submit a support ticket at support.trionworlds.com.
[..]
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1:06 pm, August 27, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and if the issue persists, please submit a support ticket at support.trionworlds.com.https://support.trion [..]
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1:06 pm, August 24, 2017
Quote:
Originally Posted by Hesk
Hello! I would recommend restarting your MAC entirely, and purging any temporary internet files. If you continue having issues, please su [..]
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1:06 pm, August 24, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com, so that we can investigate this person for any potential v [..]
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1:06 pm, August 23, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com and we'll be happy to troubleshoot with you. In the meantime, I'd recomm [..]
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1:06 pm, August 23, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if the issue persists.https://support.trionworlds.c [..]
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1:06 pm, August 23, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com and we will be happy to help troubleshoot this issue with you.
[..]
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1:06 pm, August 23, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com and we'll be happy to look into this for you.
Ju [..]
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3:06 am, August 23, 2017
Quote:
Originally Posted by Fasti
Tickets are answered as they come in. The wait times are longer than we'd like but they will follow up as soon as possible.
J [..]
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3:06 am, August 23, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Silwerik
-Hello, my friend send my gift " Eclipse" pack in steam he [..]
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1:06 pm, August 22, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com so that our Customer Service team can investigate this with [..]
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3:06 am, August 15, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there, we're still working on permanent fix for this issue. In the meantime, were performing periodic grants to players who c [..]
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1:06 pm, August 9, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com so that our Customer Service team can investigate and, if p [..]
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3:06 am, August 8, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! This is known bug, and if you submit a support ticket our CS team can help you recover the missing items!
J [..]
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1:06 pm, August 3, 2017
Quote:
Originally Posted by Hesk
Hello! What specific issue are you having changing the resolution from the appdata? From %appdata%/Trove/Trove.cfg you should see the fol [..]
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3:06 am, August 3, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Polaris0n
What is going on with the devs and the community managers of this ga [..]
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1:06 pm, August 2, 2017
Quote:
Originally Posted by Hesk
Hello! If this issue is persisting, please submit a support ticket at support.trionworlds.com so that we can troubleshoot with you.
[..]
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1:06 pm, August 2, 2017
Quote:
Originally Posted by Hesk
Hello! Please provide more details on your issue, or submit a support ticket at support.trionworlds.com and we'll be happy to investigate [..]
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1:06 pm, August 2, 2017
Quote:
Originally Posted by Hesk
Hello! If this issue is persisting, please submit a support ticket at support.trionworlds.com and we'll be happy to troubleshoot with you [..]
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3:06 am, August 2, 2017
Quote:
Originally Posted by Fasti
Closing up the thread for two primary reasons.Our forums aren't a place to complain about other players. Posting with a broad brush to d [..]
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1:06 pm, August 1, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with missing rewards, please make sure to submit a support ticket at support.trionworlds.com so that our Customer S [..]
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3:06 am, July 28, 2017
Quote:
Originally Posted by Fasti
Are you able to submit a ticket? If you include your code in the ticket as well we can look into the cause of the error.
Jump [..]
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1:06 pm, July 26, 2017
Quote:
Originally Posted by Hesk
Hello! I would recommend completing these tests, then submitting a support ticket at support.trionworlds.com so that our Tech Support tea [..]
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3:06 am, July 26, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! If you submit a support ticket, our CS team will take a look at this and may be able to help.
Jump [..]
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3:06 am, July 26, 2017
Quote:
Originally Posted by ZamboniChaos
Our CS team is working through a large amount of tickets at the moment, so that's why our response time has been a bit longer tha [..]
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3:06 am, July 25, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by monsteradam8
I wantet to change my gem. It will be deleted ok . The gem delete [..]
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3:06 am, July 21, 2017
Quote:
Originally Posted by Fasti
The support team will answer tickets in the order they arrive. Please hang in there, they will respond as soon as possible.
J [..]
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3:06 am, July 21, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry to hear you're having trouble. If you submit a support ticket, our CS team would be happy to look into this!
[..]
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1:06 pm, July 20, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com with the name and description of the item you included here, and our Cus [..]
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1:06 pm, July 19, 2017
Quote:
Originally Posted by Hesk
Hello! We did have a networking issue that caused temporary problems with connections, but this should no longer be an issue. If you cont [..]
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3:06 am, July 19, 2017
Quote:
Originally Posted by Fasti
Hi there!Submit a ticket so our support team can check this out for you. Make sure to include any info you think is relevant so we can f [..]
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1:06 pm, July 18, 2017
Quote:
Originally Posted by Hesk
Hello! If this issue is persisting, please try these steps, and submit a support ticket at support.trionworlds.com if it continues. http [..]
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1:06 pm, July 18, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit that support ticket, but one additional step you should try is to right-click on Glyph (or Steam, if ru [..]
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1:06 pm, July 18, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket for this issue, so that Customer Service can investigate and, if they can confirm the [..]
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3:06 am, July 18, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by ZgOrangePanda
I bought some pearls for a good price earlier. I was going to us [..]
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3:06 am, July 18, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by DizzyPhysics
Hello there im the Leader of club that was terraformed, club know [..]
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3:06 am, July 15, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by PaPaRuPa
I have not sent any tickets since the community needs a public respon [..]
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3:06 am, July 12, 2017
Trove is heating up the summer with the Sunfest Daily Login Bonus Celebration! Just login to pick up Golden Ticket Chests for a chance at a huge mountain of mounts or a scorching hot stack of dragons [..]
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3:06 am, July 12, 2017
Quote:
Originally Posted by Fasti
Trove is heating up the summer with the Sunfest Daily Login Bonus Celebration! Just login to pick up Golden Ticket Chests for a chance a [..]
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3:06 am, July 12, 2017
Quote:
Originally Posted by Fasti
Hey folks,The QA team confirmed the issue. Roughly every twelve hours we're going through and granting the Floral Fantasy Aura to player [..]
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1:06 pm, July 6, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com as this will likely require direct Customer Service intervention to fix. [..]
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1:06 pm, July 6, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com, as this will require a Customer Service agent to investiga [..]
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3:06 am, July 6, 2017
Quote:
Originally Posted by Fasti
Thanks for calling this out. I've reported it to the dev and QA team. Submit a ticket about the regemerators and the support team will i [..]
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1:06 pm, July 5, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com so that our tech support team can troubleshoot these issues with you.
[..]
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1:06 pm, July 5, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com and we will be happy to investigate this issue.
Jump to post. [..]
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3:06 am, July 5, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I just checked on your ticket's status, and it looks like it's still moving up the queue. Our CS team is working throu [..]
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1:06 pm, June 28, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure you've submitted a support ticket, so that our Customer Service team can investigate the issue for any possible r [..]
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3:06 am, June 28, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having trouble. If you're still missing these items, submit a ticket so our CS team can take a look!
[..]
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3:06 am, June 28, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Our team is aware of this issue and they're working on a fix. In the meantime, I'd submit a ticket so our CS team can [..]
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1:06 pm, June 22, 2017
Quote:
Originally Posted by Hesk
Hello! If the player is offering in-game currency (such as flux or items) that is legitimate and does not need to be reported. If they ar [..]
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