3:06 am, April 12, 2018
Update 7 - 6:37 PM PDT (1:37 AM GMT) - We're back online and have more info on recent issues on the PS4 version of Trove here.Update 6 - 6:30 PM PDT (1:30 AM GMT) - We're finalizing things now and wil [..]
View
3:06 am, April 10, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by ClumsyBee
I thought the bug was fixed and i can finally set my primary club ag [..]
View
3:06 am, April 10, 2018
Quote:
Originally Posted by Fasti
Please check out this post on how to report bugs so we can address them as quickly as possible. A key elements are not creating new thre [..]
View
3:06 am, April 6, 2018
Hey folks,
We're doing a restart of Trove on the PC, Xbox One, and PS4 NA at 3AM PDT (10AM GMT) on April 6. There will be no download with this restart, it's just adding some tech to help us better i [..]
View
3:06 am, April 6, 2018
Update 5 - 4:15 PM PDT (11:15 PM GMT) - Hey folks! We're not making a promise on the EU issues being completely fixed forever, but things are looking much better. We made some adjustments that went up [..]
View
3:06 am, April 6, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by tenchu12
Glyph support page broken?I have starteted a new thread but nobody an [..]
View
3:06 am, April 6, 2018
Quote:
Originally Posted by Fasti
Hey folks,We're doing a restart of Trove on the PC, Xbox One, and PS4 NA at 3AM PDT (10AM GMT) on April 6. There will be no download wit [..]
View
3:06 am, April 4, 2018
1:30 PM PDT (8:30 PM GMT) - The EU connectivity issue appears to be resolved now. We've been keeping an eye on it for a while now. While players are online and playing at the moment we may still need [..]
View
3:06 am, April 4, 2018
Quote:
Originally Posted by Fasti
Hey folks,We're working to address an issue that recently dropped players connected via our EU servers. We'll keep this post updated reg [..]
View
3:06 am, April 4, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by TJ13
No word on any progress. Also no update on the "internal" talks [..]
View
3:06 am, April 4, 2018
Quote:
Originally Posted by Fasti
If you have an email address that you think might be the right one just email support@trionworlds.com with that email address and use th [..]
View
3:06 am, April 3, 2018
Quote:
Originally Posted by PostCard
Hey everyone,We're doing a restart to address the Daily Bonus for Shadow Tower Souls not applying properly for Patrons issue. Downtim [..]
View
3:06 am, April 3, 2018
Hey everyone,
We're doing a restart to address the Daily Bonus for Shadow Tower Souls not applying properly for Patrons issue. This will fix the issue for players who run Shadow Towers after the hotfi [..]
View
3:06 am, March 29, 2018
Quote:
Originally Posted by Fasti
Thanks for all the info, folks! This is extremely helpful and we have engineers looking into the thread now. We appreciate any future re [..]
View
2:06 am, March 7, 2018
Quote:
Originally Posted by Fasti
We're just rolled out a hotfix to address this error. You should all be good to go now. Please let us know if you're still having an iss [..]
View
2:06 am, March 3, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Mr0da0dragon
Hello, I would like to address a problem with the trove lore. In [..]
View
2:06 am, February 22, 2018
Quote:
Originally Posted by PostCard
Additional UpdatesVanguardian Fired Up and Force Flash will no longer stack.
Vanguardian's ranged combo count is now 4 shots instead [..]
View
2:06 am, February 21, 2018
Quote:
Originally Posted by Fasti
If you can access your account email address there will be a confirmation email from us when you started your Glyph account. That may be [..]
View
2:06 am, February 21, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by CapnTropical
Its come to my attention that the devs do nothing to stay in touc [..]
View
2:06 am, February 17, 2018
Quote:
Originally Posted by PostCard
New Class - VanguardianSwooping in to the spotlight, the Vanguardian’s here to save the day!
The Vanguardian packs a punch [..]
View
2:06 am, February 14, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Earl_Ebi
LMAO - a 3h-downtime at 5pm GMT ????? why dont u do this patches at [..]
View
2:06 am, February 10, 2018
Quote:
Originally Posted by Fasti
Try to access the support site to submit a ticket. If it works, explain the situation in the ticket so they can work with you. Try setti [..]
View
2:06 am, February 7, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Fero_925
The Square Necessaities pack does not appear to be on the PlayStation [..]
View
2:06 am, February 6, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Summer Haas
This has been posted so many times now it should be a pinned topic [..]
View
2:06 am, January 29, 2018
Update 2 - PS4 is experiencing some issues again and are working to address them now. Be sure to click the link in the main post below for the latest details direct from Sony. Thanks!
Update 1 - The [..]
View
2:06 am, January 29, 2018
Quote:
Originally Posted by Fasti
Hey all,We're aware of the currently reported connection issues. Please check here for updates from PS4 as they work to address them: ht [..]
View
2:06 am, January 21, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Garpu
PC. Partner is hogging the PS4, so I can't try there atm. ;) Clubs I c [..]
View
2:06 am, January 21, 2018
Quote:
Originally Posted by Fasti
Hey folks,We're investigating your reports of issues logging in, changing worlds, or accessing clubs. It doesn't appear that everyone is [..]
View
2:06 am, January 21, 2018
Update 2 - 1:10 PM PST (9:10 PM GMT) - After the restart we've been able to confirm that worlds are loading up as normal again. We're keeping an eye on things but please let us know if you continue to [..]
View
2:06 am, January 16, 2018
Quote:
Originally Posted by Fasti
Hey there,We are working to address lag and rubberbanding issues. Steps we've taken in the past have helped some, but there is more work [..]
View
2:06 am, January 16, 2018
Quote:
Originally Posted by Fasti
Mondays do tend to have longer loading time when entering instanced Challenges or Shadow Towers. It's something we continue to work on [..]
View
2:06 am, December 14, 2017
Quote:
Originally Posted by Fasti
Hey there,It sounds like you're logging into a different account. Try using another email address to sign into Glyph. If you're still ha [..]
View
2:06 am, December 13, 2017
Update 10 - 10 AM PST (5 PM GMT) - The attacks on the Dallas hub have increased quite a bit which is causing connection issues on our NA servers (and other places). The team is still working with the [..]
View
2:06 am, December 12, 2017
Update 9 - Dec. 11 - 11:20 AM PST (7:20 PM GMT) - Steps have been taken to further mitigate the DDoS attacks and they have helped a lot. The attacks are less consistent than they were but do still pop [..]
View
12:06 pm, November 28, 2017
Update 8 - 6:45 PM PST (2:45 AM GMT) - 11/27 - While the DDoS has not yet abated, we do continue to work with the ISP to monitor and reduce the impact of these attacks.Update 7 - 5:30 AM PST (1:30 PM [..]
View
2:06 am, November 27, 2017
Update 7 - 5:30 AM PST (1:30 PM GMT) - Unfortunately the DDoS has continued over the weekend with only a few brief breaks in between. We'll continue to work with the ISP to reduce the impact of these [..]
View
2:06 am, November 24, 2017
Update 6 - 12:50 PM PST (8:50 PM GMT) - 11/23 - The DDoS has started up again over the last few hours, unfortunately. We're going to continue to do work to minimize the impact on your play experiences [..]
View
2:06 am, November 23, 2017
Update 5 - 9:30 AM PST (5:30 PM GMT) - We are seeing periods of relative calm, a few hours at a time, on the DDoS front. We're still in regular communication with the data center and ISP as we work to [..]
View
2:06 am, November 22, 2017
Update 4 - Nov. 21 - 6:45 AM PST (2:45 PM GMT) - Hey again, folks. We had a pretty decent stretch where the DDoS seemed to subside for a while but it kicked up again yesterday. The team is still activ [..]
View
2:06 am, November 21, 2017
Hey all,
We're bringing the console versions of Trove offline at 10:30 AM PST (6:30 PM GMT) for a quick deploy to address an issue that prevented members of some clubs from logging in.
Downtime shou [..]
View
2:06 am, November 21, 2017
Quote:
Originally Posted by Fasti
Hey all,We're bringing the console versions of Trove offline at 10:30 AM PST (6:30 PM GMT) for a quick deploy to address an issue that p [..]
View
2:06 am, November 17, 2017
Quote:
Originally Posted by Fasti
Hey there,In just about 100% of cases this means you're logging into Glyph with a different email address than the one with the classes [..]
View
2:06 am, November 16, 2017
Quote:
Originally Posted by Fasti
We're very frustrated by the disconnects as well. The team is working to address ongoing DDoS attacks that aren't aimed at us but do hit [..]
View
2:06 am, November 16, 2017
Update 3 - 3:25 PM PST (11:25 PM GMT) - The ongoing DDoS attacks are not pointed directly at us but are hitting the route our traffic takes. We have adjusted the path we're using and working with the [..]
View
12:06 pm, November 15, 2017
Update 2 - 10:20 PM PST (6:20 AM GMT) - We've released a couple small updates throughout the day to alleviate some of the lag happening in game, but there continue to be incoming DDoS attacks. If you' [..]
View
12:06 pm, November 15, 2017
Quote:
Originally Posted by Fasti
Hey folks,The team has been working all day to address some ongoing issues with lag. We've got a hotfix that we want to make sure all ga [..]
View
2:06 am, November 15, 2017
Quote:
Originally Posted by Fasti
With the massive influx of players right as we came online there were definitely increases in rubberbanding. We're looking into it now a [..]
View
2:06 am, November 15, 2017
Update 1 - 11:40 AM PST (7:40 PM GMT) - The connectivity issues are the result of ongoing DDoS attacks. We made some adjustments and mitigated some of the issue but we're continuing to work to address [..]
View
3:06 am, October 25, 2017
Update 4 - 12:20 PM PDT (7:20 PM GMT) - The PC and PS4 NA versions of Trove are online and ready to play. We're restarting the Xbox One and PS4 EU servers now to confirm the network issue is resolved [..]
View
3:06 am, October 11, 2017
Quote:
Originally Posted by Fasti
Trove Twitter GiveawayOfficial Rules and Conditions NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND WILL NOT INCREASE YOU [..]
View
3:06 am, October 4, 2017
Update #5 - 1PM PDT (8PM GMT) - All versions of Trove are online now. Thanks so much for being awesome!Update #4 - 12:15 PM PDT (7:15 PM GMT) - Sorry for the delayed update, folks. Trove on PS4 North [..]
View
3:06 am, September 30, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Pennry
Thanks for the notes! Stream is right when I can't watch it. I'm chuc [..]
View
3:06 am, September 21, 2017
Quote:
Originally Posted by Fasti
Hey there,Go to Google on the same network you use for the game and type "IP address."Don't post that info here for any reason [..]
View
3:06 am, September 9, 2017
Quote:
Originally Posted by Fasti
The forums can't assist with account bans, so closing down the thread.Be sure to send an email to appeals@trionworlds.com from the email [..]
View
3:06 am, September 6, 2017
Quote:
Originally Posted by Fasti
Hi folks,We're doing a quick restart of the PC version of Trove to address an issue causing increased CPU usage.Downtime should be under [..]
View
1:06 pm, August 31, 2017
Quote:
Originally Posted by Phantasie
Hi Guys Quick update: The next patch will have a couple different fixes that address the crash that can occur when zoning. Cant say [..]
View
3:06 am, August 23, 2017
Quote:
Originally Posted by Fasti
Thanks for the feedback. We're sorry to see you go but we can understand your concerns.1. Bug fixes are handled based on priority. For t [..]
View
3:06 am, August 23, 2017
Quote:
Originally Posted by Fasti
Hey all,We're working to address the PC disconnect and the subsequent queue. We'll keep this post up to date with info so please check b [..]
View
3:06 am, August 18, 2017
Quote:
Originally Posted by Fasti
Hi all, We're restarting the PS4 EU version of Trove to address a connection issue. Downtime should be very brief (approximately 20 min [..]
View
3:06 am, August 18, 2017
Update - We're back! Thanks everyone. PS4 EU is ready to play.
Hi all,
We're restarting the PS4 EU version of Trove to address a connection issue. Downtime should be very brief (approximately 20 min [..]
View
3:06 am, August 11, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by LukasRure14
Hey guys, I was trying to log into glyph when suddenly, It says &q [..]
View
3:06 am, August 10, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by xDivisionz
Hey,Here we go again. Its monday, people are mass alt farming once [..]
View
3:06 am, August 9, 2017
Quote:
Originally Posted by Fasti
Sent this feedback to the people working on events ahead and we'll do our best to address these concerns with events being created now. [..]
View
3:06 am, August 8, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by DaLegend69
Why would the devs take a huge decision without informing the commu [..]
View
3:06 am, August 5, 2017
Quote:
Originally Posted by Din Othar
Quote:
Originally Posted by Gindulf
A few questions, mostly from the last thread as only a couple were [..]
View
3:06 am, July 25, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by CyanBear
Alright this is really starting to annoy me, ok so i joined today and [..]
View
3:06 am, July 20, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having trouble, please send an email to support@trionworlds.com and provide our CS tean with your IP a [..]
View
1:06 pm, July 7, 2017
Update - We're back online and ready to play. Have a great Friday!
Hey everyone,
The Trove team is working to address the connection issues for the Xbox One and PC versions of Trove.
We're restarti [..]
View
1:06 pm, July 7, 2017
Quote:
Originally Posted by Fasti
Hey everyone,The Trove team is working to address the connection issues for the Xbox One and PC versions of Trove.We're restarting the X [..]
View
3:06 am, July 7, 2017
Update 3 - 12:30 PM PDT (7:30 PM GMT) - The queue has been cleared up and players on the EU servers for PS4 should be able to sign in normally now. Thanks for your patience!Update 2 - 11:20 AM PDT (6: [..]
View
1:06 pm, June 16, 2017
Quote:
Originally Posted by Fasti
Hey all, We're investigating the issue preventing players from staying connected to the PS4 EU version of Trove. We'll post regular upd [..]
View
1:06 pm, June 16, 2017
Update - The restart appears to have resolved the login issue. Please let us know if you're still having trouble staying connected.
Hey all,
We're investigating the issue preventing players from sta [..]
View
3:06 am, June 6, 2017
Quote:
Originally Posted by Fasti
It's fair to say we haven't done all we'd like to do to teach players about core systems in game. This is something we've discussed addr [..]
View
1:06 pm, June 4, 2017
Update 2 - 1AM PDT (8 AM GMT) - The restart resolved the login issue and we're online again. Thanks all!Update 1 - 12:30 AM PDT (7:30 PM GMT) - We're restarting the PS4 servers now to remove the unexp [..]
View
1:06 pm, June 4, 2017
Quote:
Originally Posted by Fasti
Update 1 - 12:30 AM PDT (7:30 PM GMT) - We're restarting the PS4 servers now to remove the unexpected login issues. More updates to come [..]
View
3:06 am, June 3, 2017
Update 2 - 6:40 AM PDT (1:40 PM GMT) - We've been back online and going strong for about ten minutes, so it looks like things are good to go. We'll keep an eye on everything in case of further issues, [..]
View
3:06 am, May 16, 2017
Quote:
Originally Posted by Fasti
We're doing a hotfix shortly to swap the contest to Infinium Mined and will address the exploit separately as soon as possible.
[..]
View
3:06 am, May 16, 2017
Quote:
Originally Posted by Fasti
I've moved this thread to Bug Reports so we can have the QA team look at it. Can anyone who has experienced this issue, preferrably the [..]
View
3:06 am, May 9, 2017
Quote:
Originally Posted by Fasti
Hey folks!Since Din Othar is answering the livestream questions in the forum thread each week we're going to shift from making a livestr [..]
View
3:06 am, May 9, 2017
Quote:
Originally Posted by Fasti
For in game issues you'll want to submit a support ticket. We can't address those issues via the forums. If you don't have any issues i [..]
View
3:06 am, May 6, 2017
Quote:
Originally Posted by Fasti
Building A Better Glyph!We're always looking to improve your experience with our games, and more often than not, that experience begins [..]
View
3:06 am, May 6, 2017
Building A Better Glyph!
We're always looking to improve your experience with our games, and more often than not, that experience begins with Glyph. We created Glyph as a way to facilitate all kinds [..]
View
3:06 am, May 2, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by EnzoBit
I love how this did absolutely nothing. nothing has been fixed for me [..]
View
3:06 am, April 27, 2017
Quote:
Originally Posted by Fasti
Hey folks,We're working on addressing this issue as well as PS4 crashing. I'll check in on our progress and see where we stand at the mo [..]
View
3:06 am, April 20, 2017
Quote:
Originally Posted by Twixler
Noticing that many of the questions brought up here, were addressed in last week's livestream. We many not re-answer the same questio [..]
View
3:06 am, April 19, 2017
12:07 AM UTC Update: The routing issue has been fixed and players should be able to log into the game once more. Thanks for your patience!**UPDATE 1**
The server restarts have concluded, and it appea [..]
View
1:06 pm, April 14, 2017
Quote:
Originally Posted by PostCard
Update Addressed patching problem for the Mac client.
Fixed the Neon Swathcutter crashing the client.
Fixed a crash that could happen [..]
View
3:06 am, April 14, 2017
Quote:
Originally Posted by Twixler
Hey guys! I know we didn't answer many questions that have been hot topics, but I tried to fill in the blanks (see original post).We w [..]
View
3:06 am, April 14, 2017
Quote:
Originally Posted by Atronos
A quick note on this: we noticed some of the geo issues with the costume and did some edits to it internally to address the most egreg [..]
View
3:06 am, April 14, 2017
Quote:
Originally Posted by Fasti
Hey all,We're going to do a restart or the PC Trove servers at 1:45 PM PDT (8:45 PM GMT) to address a login issue.Downtime should take u [..]
View
3:06 am, April 14, 2017
UpdateAddressed patching problem for the Mac client.
Fixed the Neon Swathcutter crashing the client.
Fixed a crash that could happen on the loading screen.
Just restart the game to pick up this fix.
View
3:06 am, April 13, 2017
Quote:
Originally Posted by Twixler
Hey guys!! I know it's early to do so, but locking this thread now and gathering answers to your questions for tomorrow's Livestream! [..]
View
3:06 am, April 12, 2017
Quote:
Originally Posted by Fasti
Hey everyone!As we discussed in our Producer's Letter we've got big plans for the future of Trove. One specific item we're working on is [..]
View
3:06 am, April 8, 2017
Quote:
Originally Posted by Fasti
Hey there!This is definitely an issue we're working to address. We're still investigating the possible causes but we've had great input [..]
View
3:06 am, April 6, 2017
Quote:
Originally Posted by Twixler
Quote:
Originally Posted by RazorWombat
Are there plans to fix the racing challenge?Currently with the m [..]
View
3:06 am, April 6, 2017
Quote:
Originally Posted by Fasti
I've merged several discussions about being unable to collect payment (specifically Chaos Chests) from the Marketplace so we can get wor [..]
View
1:06 pm, March 30, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com with your current IP address (http://ip4.me/) and our Technical Support [..]
View
1:06 pm, March 28, 2017
Quote:
Originally Posted by Hesk
Hello! Our ticket volume is currently high and this is causing some delays, but we will address your tickets as soon as we are able.
[..]
View
3:06 am, March 28, 2017
Quote:
Originally Posted by Fasti
Hey all, I wanted to drop a line to let everyone know that we have an Xbox One patch that is in certification with the Xbox One team no [..]
View
2:06 am, March 25, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having trouble! Have you contacted our CS team? They may be able to help you with this!
Jump to p [..]
View