3:06 am, April 19, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by g1enCOCO
So Fasti just confirmed that PS4 never had a Spring Sale. I guess it& [..]
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3:06 am, April 19, 2018
Quote:
Originally Posted by Fasti
Closing the thread down since we have links to the other thread here. Please post into the thread linked above if you have additional qu [..]
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3:06 am, April 17, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by littlenacre
Hi I am on PS4 and was logged in and experienced the frustrating l [..]
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1:06 pm, April 12, 2018
Greetings PS4 Trovians!
We know there have been a number of large issues on Trove PS4 and we wanted to spread the word on how we're planning to make this right. The plan is to start sending these item [..]
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1:06 pm, April 12, 2018
Quote:
Originally Posted by kytsu
Greetings PS4 Trovians! We know there have been a number of large issues on Trove PS4 and we wanted to spread the word on how we're pla [..]
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1:06 pm, April 12, 2018
Quote:
Originally Posted by Fasti
When creating threads please make the name something that specifically indicates the topic of the post. I've renamed this thread accordi [..]
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1:06 pm, April 12, 2018
Quote:
Originally Posted by Hesk
Please make sure to submit a support ticket at support.trionworlds.com for any issues with missing credits or items.
Jump to p [..]
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3:06 am, April 11, 2018
Update 2 - The issue with Patrons receiving non-Patron rewards should be resolved. All players should now have the correct compensation. If you see issues with your granted items please let us know.
[..]
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3:06 am, April 11, 2018
Update 2 - We've confirmed we have the proper list of eligible players for these care packages and have started delivering them. It may still take time for the list to be complete so allow us a couple [..]
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3:06 am, April 11, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by DylanM172
Any hints to what the compensation will be? Please don’t i [..]
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3:06 am, April 10, 2018
Quote:
Originally Posted by Fasti
Please check out this post on how to report bugs so we can address them as quickly as possible. A key elements are not creating new thre [..]
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3:06 am, April 10, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by ClumsyBee
I thought the bug was fixed and i can finally set my primary club ag [..]
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3:06 am, April 10, 2018
Quote:
Originally Posted by Fasti
Happy National Unicorn Day! Please post your questions for the dev team in this thread for the livestream on Friday. Thanks!
[..]
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3:06 am, April 10, 2018
Update 2 - All versions of Trove have been unlocked. Thanks for your patience, everyone!
Update 1 - Trove for PC and Xbox One are back online and ready to go. We're still testing things on PS4 so ple [..]
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3:06 am, April 9, 2018
Update 1 - Hey there! Due to an issue with incorrect rewards being sent for the Shadow Tower issue we're delaying the Lustrous Gem Box care package until we've confirmed the recipients again. This mea [..]
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1:06 pm, April 7, 2018
Update 1 - It looks like some Patrons received non-Patron rewards so we're putting the rest of the grants on hold until we've corrected these errors. No one should miss out on the proper rewards but w [..]
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1:06 pm, April 7, 2018
Greetings Trovians!
If you logged into Trove between resets on April 4, 2018 you'll soon receive a care package, of sorts, for the bugged Lustrous Gem Boxes.Patrons will receive 6 Lustrous Gem Boxes.
[..]
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1:06 pm, April 7, 2018
Quote:
Originally Posted by Fasti
Greetings Trovians!If you logged into Trove between resets on April 4, 2018 you'll soon receive a care package, of sorts, for the bugged [..]
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1:06 pm, April 7, 2018
Quote:
Originally Posted by Fasti
Yup, CS spotted issues so they are working on getting it sorted out, You won't need to post to get the right care package. They'll get t [..]
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3:06 am, April 7, 2018
Quote:
Originally Posted by Fasti
Hey folks, We're checking out reports of connection issues on the PS4 version of Trove. It appears to be mostly the EU region so please [..]
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3:06 am, April 7, 2018
Update 2 - We're back online and monitoring things closely (the missed challenge wasn't a Rampage, which is good).
While we were offline for the restart we added some back-end tech for tracking speci [..]
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3:06 am, April 6, 2018
Quote:
Originally Posted by Fasti
Please post in an existing thread for a specific issue. Don't create new threads to ask for compensation regarding issues being discusse [..]
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3:06 am, April 6, 2018
Quote:
Originally Posted by Fasti
The servers were back online for console about 5 minutes before expected downtime and PC was up 5 minutes after. If you can't get logged [..]
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3:06 am, April 6, 2018
Update 5 - 4:15 PM PDT (11:15 PM GMT) - Hey folks! We're not making a promise on the EU issues being completely fixed forever, but things are looking much better. We made some adjustments that went up [..]
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1:06 pm, April 5, 2018
Update 1 - 4AM PDT (11AM GMT) - The team is still focused on getting to the bottom of these login issues. Please bear with us.
Hey all,
We're working to get the Trove login issue resolved as quickly [..]
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3:06 am, April 5, 2018
Greetings, folks!
On Monday, April 2, 2018 we ran into a few bugs that were very frustrating. The bonus day for Shadow Towers wasn't properly applied to Caches and Souls, plus there was general instab [..]
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3:06 am, April 5, 2018
Quote:
Originally Posted by Fasti
Greetings, folks!On Monday, April 2, 2018 we ran into a few bugs that were very frustrating. The bonus day for Shadow Towers wasn't prop [..]
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3:06 am, April 5, 2018
Quote:
Originally Posted by PostCard
Hey folks, Trove is online, and you should be able to log in. Could you please try restarting Glyph if you're seeing it Offline?
[..]
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3:06 am, April 4, 2018
Quote:
Originally Posted by Fasti
Hey everyone,The dev livestream returns on Friday! Please post your questions for the team below. We'll answer as many as we can on the [..]
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3:06 am, April 4, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by TJ13
No word on any progress. Also no update on the "internal" talks [..]
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3:06 am, April 3, 2018
Quote:
Originally Posted by Fasti
If you're still having issues please restart your PC, wait 5 minutes, and try launching Trove again. Let us know if it continues and whe [..]
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3:06 am, April 3, 2018
Quote:
Originally Posted by Fasti
We can't track multiple issues effectively in one forum thread. Please look for posts on any individual issue you're seeing and comment [..]
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3:06 am, April 3, 2018
Quote:
Originally Posted by Fasti
Please be sure to go to the bug report forums and look for reports of each individual issue you're facing. Add comments there so we can [..]
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3:06 am, April 3, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Demisedulous
I got 5 despoiled divinity and 14 lunar souls from um dotm this w [..]
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3:06 am, April 3, 2018
Quote:
Originally Posted by Fasti
Please read this post for steps on how to submit a bug report.A list of bugs isn't a good way to get word out to players on the status o [..]
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3:06 am, March 31, 2018
Quote:
Originally Posted by Fasti
Please look at an open thread previously discussing this topic and add comments there rather than starting new threads..
Jump [..]
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3:06 am, March 30, 2018
Quote:
Originally Posted by Fasti
Hey there!I moved your thread to the Tech Support forums as "bugs" generally impact most players in the same way and this is l [..]
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3:06 am, March 29, 2018
Quote:
Originally Posted by Fasti
We're digging into this. Please make sure to ask others to report the issue here as well. Specifically if it is just this one fixture or [..]
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3:06 am, March 29, 2018
Quote:
Originally Posted by Fasti
Hey there! Please help us find the cause of issues so we can resolve them more quickly. To help with that we want to keep different iss [..]
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2:06 am, March 13, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by dookie
I really feel like the time is being wasted, last stream especially. Th [..]
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2:06 am, March 13, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Dohep
I’m sorry fasti I don’t want to be confused does tha [..]
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2:06 am, March 7, 2018
Quote:
Originally Posted by Fasti
We're just rolled out a hotfix to address this error. You should all be good to go now. Please let us know if you're still having an iss [..]
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2:06 am, March 3, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Mr0da0dragon
Hello, I would like to address a problem with the trove lore. In [..]
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2:06 am, February 21, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by CapnTropical
Its come to my attention that the devs do nothing to stay in touc [..]
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2:06 am, February 17, 2018
Quote:
Originally Posted by Fasti
Hey there! The pack is a one time purchase. We have a sentence in the pack description to explain this. If you buy it more than once you [..]
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2:06 am, February 7, 2018
Greetings, Trovians!
Earlier today we had an unexpected issue arise with the Levantis WV-4 Hoverboard mount appearing in the Trove Store as the Blocky Bonus (BB) item. The BB item was intended to be [..]
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2:06 am, February 7, 2018
Quote:
Originally Posted by Fasti
Greetings, Trovians! Earlier today we had an unexpected issue arise with the Levantis WV-4 Hoverboard mount appearing in the Trove Stor [..]
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2:06 am, February 2, 2018
Quote:
Originally Posted by Fasti
Hey all,We're aware that some players are having trouble linking accounts or receiving their Twitch Prime bundle items, and we have some [..]
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2:06 am, February 1, 2018
Quote:
Originally Posted by Fasti
Hey there,It's difficult to say what happened specifically without doing some digging into the gem before and after augmentation so plea [..]
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2:06 am, January 29, 2018
Quote:
Originally Posted by Fasti
Hey all,We're aware of the currently reported connection issues. Please check here for updates from PS4 as they work to address them: ht [..]
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2:06 am, January 29, 2018
Update 2 - PS4 is experiencing some issues again and are working to address them now. Be sure to click the link in the main post below for the latest details direct from Sony. Thanks!
Update 1 - The [..]
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12:06 pm, January 24, 2018
Update 4 - The remaining instances of players being unable to login to Trove appear to be resolved. If you haven't tried to login in the last 30 minutes or so please restart your console before trying [..]
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2:06 am, January 24, 2018
Update 4 - 4:50 PM PST (12:50 AM GMT) - We're seeing some new reports of the previous connectivity issues. PlayStation hasn't posted an "all clear" message to their social media, but the sta [..]
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2:06 am, January 24, 2018
Update 1 - Please power off your Xbox One (unplug it if possible) and restart it. After that you should be able to login again.
Hey all,
We're investigating the issues preventing players on the Xbox [..]
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2:06 am, January 21, 2018
Quote:
Originally Posted by Fasti
To keep the feedback in one spot, I've created an official Server Status post (as we may end up needing a restart). Please post any new [..]
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2:06 am, January 21, 2018
Update 2 - 1:10 PM PST (9:10 PM GMT) - After the restart we've been able to confirm that worlds are loading up as normal again. We're keeping an eye on things but please let us know if you continue to [..]
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2:06 am, January 17, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by SadDeath
I planted 500 mushroom trees under a hole in my club world, i left th [..]
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2:06 am, January 13, 2018
Quote:
Originally Posted by Fasti
Hey there, If you're having trouble making a purchase please submit a ticket. The support team will follow up with you directly.
[..]
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12:06 pm, January 11, 2018
Quote:
Originally Posted by Hesk
For any issues with lost or missing loot, please submit a support ticket at support.trionworlds.com, or email support@trionworlds.com dir [..]
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2:06 am, January 6, 2018
Quote:
Originally Posted by Fasti
Because the feedback in the replies to this thread is largely constructive I am leaving the thread open. For the OP, please keep in mind [..]
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2:06 am, January 3, 2018
Quote:
Originally Posted by Fasti
Hi,Sorry to hear about your trouble jumping. Do you have any add-ons for Trove? If so, disable all of them, please. After they are disab [..]
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2:06 am, December 31, 2017
It's a new year, and it's time to clear the dusty shelves of names long unused. These names will be freed up for use by new and active players.
We will release the names of characters that have not [..]
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2:06 am, December 29, 2017
Quote:
Originally Posted by Fasti
Hey there,Unfortunately, there is no way to transfer class progress between accounts. In Trove it's the account makes progress and Class [..]
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2:06 am, December 23, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Axa
The servers is basically unplayable, can't you guys just ignore all of us [..]
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2:06 am, December 19, 2017
Quote:
Originally Posted by Fasti
Hey all!If you have questions for the devs this week please post them below. We'll answer as many as possible on the livestream on Frida [..]
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2:06 am, December 14, 2017
Quote:
Originally Posted by Fasti
The queue, as indicated on the screenshot, is under 1 minute long. It pops up very briefly after a disconnect because 100% of the popula [..]
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2:06 am, December 13, 2017
Update 10 - 10 AM PST (5 PM GMT) - The attacks on the Dallas hub have increased quite a bit which is causing connection issues on our NA servers (and other places). The team is still working with the [..]
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2:06 am, December 12, 2017
Update 9 - Dec. 11 - 11:20 AM PST (7:20 PM GMT) - Steps have been taken to further mitigate the DDoS attacks and they have helped a lot. The attacks are less consistent than they were but do still pop [..]
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2:06 am, December 7, 2017
Quote:
Originally Posted by Fasti
We'll dig into this. Just to be sure, are you using any mods at all? If so, try disabling them and restart Glyph/Trove, please. If not, [..]
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2:06 am, December 7, 2017
Quote:
Originally Posted by Fasti
Snowfest starts on December 19th. If there was any other info out there about the start, please link it for me so we can track down how [..]
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2:06 am, November 29, 2017
Quote:
Originally Posted by Phantasie
Quote:
Originally Posted by tynamo921
Every time I try to log in the log in sequence gets stuck at &qu [..]
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12:06 pm, November 28, 2017
Update 8 - 6:45 PM PST (2:45 AM GMT) - 11/27 - While the DDoS has not yet abated, we do continue to work with the ISP to monitor and reduce the impact of these attacks.Update 7 - 5:30 AM PST (1:30 PM [..]
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2:06 am, November 27, 2017
Update 7 - 5:30 AM PST (1:30 PM GMT) - Unfortunately the DDoS has continued over the weekend with only a few brief breaks in between. We'll continue to work with the ISP to reduce the impact of these [..]
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2:06 am, November 24, 2017
Update 6 - 12:50 PM PST (8:50 PM GMT) - 11/23 - The DDoS has started up again over the last few hours, unfortunately. We're going to continue to do work to minimize the impact on your play experiences [..]
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2:06 am, November 23, 2017
Quote:
Originally Posted by Fasti
I've posted another update. We've had several hours of relative calm, which is fantastic, but the attacks could pick up again at any poi [..]
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2:06 am, November 23, 2017
Update 5 - 9:30 AM PST (5:30 PM GMT) - We are seeing periods of relative calm, a few hours at a time, on the DDoS front. We're still in regular communication with the data center and ISP as we work to [..]
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2:06 am, November 22, 2017
Quote:
Originally Posted by Fasti
I've updated the original post so please check in there. After a bit of quiet for a window yesterday, the attacks kicked up again. We're [..]
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2:06 am, November 22, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by ImHazardz
On Trove's twitter some guy told them that the deals didn't show up [..]
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2:06 am, November 17, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Destinyboy51
I'm a player that is a beta player and someone who has spent hund [..]
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2:06 am, November 16, 2017
Quote:
Originally Posted by Junebug
If you are a modder who had a mod go live with Trove: Adventures, please read!We have had some scattered issues with codes not redeemi [..]
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12:06 pm, November 14, 2017
Quote:
Originally Posted by PostCard
Clubs 2.0The entire club UI has been renovated to support Adventures, Fixtures, and all the new Club Permissions. – open th [..]
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12:06 pm, November 14, 2017
Clubs 2.0The entire club UI has been renovated to support Adventures, Fixtures, and all the new Club Permissions. – open the club UI and use the Gear button to see all the specifics for that [..]
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2:06 am, November 1, 2017
Quote:
Originally Posted by Fasti
Hey there!We fixed the underlying issue with a hotfix and we're going to get the mount added back for those who lost it. Please bear wit [..]
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2:06 am, October 30, 2017
Quote:
Originally Posted by Fasti
We are listening to the feedback so please keep it coming. If you've already posted, you're all set. If you have friends who want to hav [..]
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3:06 am, October 18, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by KoBeWi
Totally a coincidence. People aren't too original about their names the [..]
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3:06 am, October 10, 2017
Quote:
Originally Posted by Fasti
Hey folks!This Friday the 13th is our Extra Life 24 hour livestream! Please take a moment to sign up to be part of our team and help us [..]
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1:06 pm, October 5, 2017
Quote:
Originally Posted by Hesk
Hello! I would recommend trying these steps; if the issue persists, please submit a support ticket at support.trionworlds.com.https://sup [..]
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3:06 am, October 4, 2017
Quote:
Originally Posted by Fasti
If you're playing on PC-EU please exit Trove, swap Glyph back to EU and try logging in now. The issue appears to be resolved but would l [..]
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3:06 am, October 4, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by xJackieBx
With the update today that finally allowed ps4 users to get this fre [..]
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3:06 am, October 4, 2017
Update #5 - 1PM PDT (8PM GMT) - All versions of Trove are online now. Thanks so much for being awesome!Update #4 - 12:15 PM PDT (7:15 PM GMT) - Sorry for the delayed update, folks. Trove on PS4 North [..]
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1:06 pm, October 3, 2017
Quote:
Originally Posted by Hesk
Hello! If you've recently updated to High Sierra on a MAC, this is a known issue, and our engineering team is working on a resolution. If [..]
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1:06 pm, October 3, 2017
Quote:
Originally Posted by Hesk
Please try these suggestions, and if the issue persists, contact support.trionworlds.com. https://support.trionworlds.com/hc/e...raphics [..]
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3:06 am, September 30, 2017
Quote:
Originally Posted by Fasti
It's fair to have criticisms about things you dislike. Please remember to keep the criticism constructive.We don't have Heart-A-Phones s [..]
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1:06 pm, September 28, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com with the name of your item and the last time you know you had it, and we [..]
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3:06 am, September 28, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Chronozilla
Could you please fix the bugged shadow tower mount drops? all 7 mo [..]
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3:06 am, September 27, 2017
Quote:
Originally Posted by Fasti
We're going to post updates on the investigation into the PR issue here. Please go to that thread and post any additional questions so w [..]
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3:06 am, September 23, 2017
Quote:
Originally Posted by PostCard
Blocky BonusStarting with this hotfix on PC and Xbox One (and by October 4th for PlayStation 4) there's a great new mount, Sabaddar, [..]
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3:06 am, September 23, 2017
Blocky BonusStarting with this hotfix on PC and Xbox One (and by October 4th for PlayStation 4) there's a great new mount, Sabaddar, Summer’s Rapture (pictured above), available in the Store [..]
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1:06 pm, September 22, 2017
Quote:
Originally Posted by Fasti
The Meteor Chase event ended on Tuesday, so those quests will be gone now. If you go to any adventure world and approach a dungeon it sh [..]
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3:06 am, September 22, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by laethiem
I am asking you to PLEASE PLEASE PLEASE consider adding a reporting s [..]
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