1:06 pm, May 9, 2017
Quote:
Originally Posted by TrionBrasse
Hey everyone, We held some lengthy discussions internally today, and wanted to give everyone an update on our policy regarding Cl [..]
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3:06 am, May 9, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you contact our CS team and let them know what happened, they may be able to help you with this.
Jump to [..]
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2:06 am, January 4, 2017
Quote:
Originally Posted by Fasti
I've not seen this happen before personally, but the support team will follow up with you ASAP. You can play, for sure, but if it turns [..]
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2:06 am, November 23, 2016
Quote:
Originally Posted by Fasti
The original bug was fixed with our downtime earlier. Once online we searched for, and rolled back, players who abused the bug to gain a [..]
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3:06 am, July 29, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by ResoluteZ
I had no idea where to post this, so I posted it here .-. I posted a [..]
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3:06 am, July 24, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I see you already submitted a support ticket, so one of our CS agents will respond as soon as they can and investigate [..]
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1:06 pm, July 7, 2016
Quote:
Originally Posted by Hesk
Hello! For any issues with missing progress or a potential roll-back, please submit a support ticket at support.trionworlds.com so that o [..]
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1:06 pm, June 2, 2016
Quote:
Originally Posted by Hesk
Hello! Please make sure you've submitted a support ticket at support.trionworlds.com if you've experienced a rollback. Customer Service w [..]
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1:06 pm, May 27, 2016
Quote:
Originally Posted by Shiden
Quote:
Originally Posted by Medo_2015
PLEASE DEVS HELP MEMY ACCOUNT GOT HACKED , SOME ONE ENTRED MY ACCOU [..]
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3:06 am, May 1, 2016
Quote:
Originally Posted by ZamboniChaos
Hi Trishie! Tickets are answered in the order they're submitted, so one of our CS agents will review your ticket as soon as they [..]
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3:06 am, August 21, 2015
Quote:
Originally Posted by Fasti
Hey folks, We're aware of an issue that has caused some accounts to be rolled back. The team is investigating now, and I will continue [..]
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3:06 am, August 15, 2015
Quote:
Originally Posted by Fasti
Hi!Some items picked up a few minutes before the server was taken offline may have been lost, so please go ahead and submit a ticket so [..]
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3:06 am, August 6, 2015
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Suum
tech support responded and my char and house are restored to the pre patc [..]
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3:06 am, August 5, 2015
Quote:
Originally Posted by Fasti
Hello everyone! To investigate an issue causing a small percentage of players to experience rollbacks, we're taking the servers offline [..]
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3:06 am, August 5, 2015
Quote:
Originally Posted by Fasti
If you've lost progress on your account, please submit a ticket and use the Subject line Trove Rollback. In your ticket, include appro [..]
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3:06 am, August 5, 2015
Update: We're still working to resolve the issue for the players who experienced a rollback, and will post another update in 1 hour, if we're not back online sooner.
Hello everyone!
To investigate an [..]
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3:06 am, July 29, 2015
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Lavalog
What happens to the people who purchased, say, the power pack during t [..]
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3:06 am, June 18, 2015
Quote:
Originally Posted by Avarem
Hey all,As we rapidly approach launch we have a 'burn down' list of bugs that we're focusing on. We've locked down our features (most o [..]
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2:06 am, February 26, 2015
Quote:
Originally Posted by Avarem
If we did a rollback people who got legit good stuff during that time would be upset. This is one of those situations that was/is no wi [..]
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12:24 pm, October 28, 2014
* Shadow's Eve is here!
* The hub has been redecorated
* A new pinata is now in the store
* A new mag rider is now in the store
* Pumpkins can now be grown
* Pumpkin lairs are now in the peaceful [..]
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12:24 pm, October 28, 2014
EDIT: Downtime should be about 30 more minutes from now and end no later than 4:30.
We will be having extended downtime tomorrow, 10/13. The plan is to start at Noon PST and for the downtime to last [..]
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