3:06 am, April 19, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by g1enCOCO
So Fasti just confirmed that PS4 never had a Spring Sale. I guess it& [..]
View
3:06 am, April 14, 2018
Quote:
Originally Posted by Fasti
Hey there, folks.We appreciate all the feedback regarding the issue with some previous purchases being granted again to some players. On [..]
View
3:06 am, April 11, 2018
Update 2 - We've confirmed we have the proper list of eligible players for these care packages and have started delivering them. It may still take time for the list to be complete so allow us a couple [..]
View
3:06 am, April 11, 2018
Update 2 - The issue with Patrons receiving non-Patron rewards should be resolved. All players should now have the correct compensation. If you see issues with your granted items please let us know.
[..]
View
3:06 am, April 9, 2018
Update 1 - Hey there! Due to an issue with incorrect rewards being sent for the Shadow Tower issue we're delaying the Lustrous Gem Box care package until we've confirmed the recipients again. This mea [..]
View
1:06 pm, April 7, 2018
Update 1 - It looks like some Patrons received non-Patron rewards so we're putting the rest of the grants on hold until we've corrected these errors. No one should miss out on the proper rewards but w [..]
View
2:06 am, February 14, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by dookie
Nobody I know with more than 15k pr has been able to collect thier rewa [..]
View
2:06 am, January 24, 2018
Update 4 - 4:50 PM PST (12:50 AM GMT) - We're seeing some new reports of the previous connectivity issues. PlayStation hasn't posted an "all clear" message to their social media, but the sta [..]
View
2:06 am, January 21, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Garpu
PC. Partner is hogging the PS4, so I can't try there atm. ;) Clubs I c [..]
View
3:06 am, July 12, 2017
Quote:
Originally Posted by Fasti
Good call out, thanks! We've confirmed it and will get it fixed in a future update. Can't give an ETA just yet but we'll call it out in [..]
View
3:06 am, July 12, 2017
Quote:
Originally Posted by Fasti
Hey folks,The QA team confirmed the issue. Roughly every twelve hours we're going through and granting the Floral Fantasy Aura to player [..]
View
3:06 am, April 26, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was moving up the queue, so our CS team will reply as soon as they can.
Jump to pos [..]
View
3:06 am, April 15, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'm sorry for the frustration. I looked at your account, and it appears the issue here is related to a specific purcha [..]
View
3:06 am, April 13, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was still moving up the queue, but I'm sorry you haven't received a reply yet. Our team is wor [..]
View
3:06 am, April 12, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I noticed you submitted a support ticket, and I confirmed it's moving up the queue. Our CS team will be in touch as so [..]
View
3:06 am, April 11, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry it's taken so long for you to receive a response. I confirmed your tickets are moving up the queue, so our CS te [..]
View
2:06 am, March 23, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was moving up the queue, and our team will reply as soon as possible.
Jump to post. [..]
View
2:06 am, March 15, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I just confirmed our team is still investigating this bug. We'll implement a fix as soon as we have a solution!
[..]
View
2:06 am, March 4, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was moving up the queue, so the team will reply as soon as possible. I also went ahead and rem [..]
View
2:06 am, March 4, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I just confirmed our team is working on this, so expect a fix to be implemented in a future patch!
Jump to [..]
View
2:06 am, March 2, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was still moving up the queue, and one of our CS agents will reply as soon as possible.
[..]
View
2:06 am, March 1, 2017
Quote:
Originally Posted by ZamboniChaos
I'm sorry for the delay Mooncloud. Our CS team is currently working through an incredibly large amount of tickets, which means ou [..]
View
2:06 am, February 23, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was still moving up the queue, and our team will reply as soon as they can. Sorry for the wait [..]
View
2:06 am, February 15, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was still moving up the queue, and our CS team will reply as soon as possible.
Jump [..]
View
2:06 am, February 15, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there, thanks for the report! I just confirmed our team is aware of this issue and they're looking into it.
Jump t [..]
View
2:06 am, February 11, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I noticed you already submitted a support ticket and I confirmed it's moving up the queue. Our CS team will reply as s [..]
View
2:06 am, February 5, 2017
Quote:
Originally Posted by ZamboniChaos
Hi! I confirmed your tickets were still moving up the queue, but there are still a large amount of tickets in front of yours that [..]
View
2:06 am, February 5, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Randapi
happened to me and i cant log, i have sent a msg to support 2 d [..]
View
2:06 am, January 26, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your tickets were still moving up the queue, and our CS team will respond as soon as they can.
[..]
View
2:06 am, January 25, 2017
Quote:
Originally Posted by Fasti
The hotfix is live and we've confirmed that anyone hitting a new world will get the proper bonus XP.To be sure everyone is aware, here's [..]
View
2:06 am, January 25, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was still moving up the queue, but it may take a few days before you receive a response due to [..]
View
2:06 am, January 15, 2017
Quote:
Originally Posted by ZamboniChaos
I confirmed your ticket is still moving up the queue, and one of our CS agents will respond as soon as they can. I'm sorry for th [..]
View
2:06 am, January 13, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I just confirmed that our team is aware of this issue, but I can't provide an exact ETA for a fix. Keep an eye on the [..]
View
2:06 am, January 11, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I just confirmed we have a bug report submitted for this and the team is aware of the problem. Thanks for all of the i [..]
View
2:06 am, January 6, 2017
Quote:
Originally Posted by ZamboniChaos
I confirmed your ticket was moving up the queue, and once our CS team is able to review it they'll be in touch. Please keep in mi [..]
View
2:06 am, January 4, 2017
Quote:
Originally Posted by Fasti
Thanks very much for the reports. We're checking this out now. My personal hope is that this will be resolved once we roll out the patch [..]
View
12:06 pm, December 29, 2016
Quote:
Originally Posted by Hesk
Hello! I've confirmed your support ticket is in the queue for a response. Unfortunately, we do have higher than normal response times at [..]
View
12:06 pm, December 29, 2016
Quote:
Originally Posted by Hesk
Hello! I've confirmed that your ticket is in the queue to be addressed. Unfortunately, high queues have increased the response time for o [..]
View
12:06 pm, December 29, 2016
Quote:
Originally Posted by Hesk
Hello! I've confirmed that we have an active bug report in for this issue, so please keep an eye on upcoming patch notes for any updates. [..]
View
12:06 pm, December 29, 2016
Quote:
Originally Posted by Hesk
Hello! Unfortunately, our queue volume is higher than normal, so ticket responses will be delayed. I have confirmed your ticket is in the [..]
View
12:06 pm, December 28, 2016
Quote:
Originally Posted by Hesk
Thank you for the report! I've confirmed we have an active bug report in for this issue, so please keep an eye on upcoming patch notes fo [..]
View
2:06 am, December 24, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was still moving up the queue, and one of our CS agents will review it as soon as possible. Th [..]
View
12:06 pm, December 21, 2016
Quote:
Originally Posted by Hesk
Thank you for the reports. I've confirmed we have active bug reports in for these issues, so please keep an eye on upcoming patch notes f [..]
View
12:06 pm, December 14, 2016
Quote:
Originally Posted by Hesk
Hello! I've confirmed we have a bug report in for this issue; please keep an eye on the patch notes for any potential fixes.
J [..]
View
2:06 am, November 30, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by ZMauro
Hello, I created a request on the site you mentioned, now how do [..]
View
12:06 pm, November 6, 2016
Quote:
Originally Posted by Fasti
Buying a code from someone is generally a bad idea because the code can't be confirmed by the buyer until the trade is done. If anyone i [..]
View
12:06 pm, November 3, 2016
Quote:
Originally Posted by Hesk
Hello! This sounds as if your anti-virus is identifying GlyphCrashHandler.exe as a malicious item. I've confirmed that, from the download [..]
View
3:06 am, October 21, 2016
Quote:
Originally Posted by ZamboniChaos
Hi Telum! I just confirmed your ticket was created successfully, so one of our CS agents will review it as soon as possible.
[..]
View
3:06 am, October 16, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I just confirmed our team is aware of this bug and they're working on a fix. Thanks for the report!
Jump to [..]
View
3:06 am, October 12, 2016
Quote:
Originally Posted by ZamboniChaos
The team just confirmed that this file designation is correct. “.tmod” is the file type that is used for Trov [..]
View
3:06 am, October 2, 2016
Quote:
Originally Posted by ZamboniChaos
Thanks for the screenshots! I confirmed that our team is aware of this bug and they're currently investigating.
Jump t [..]
View
3:06 am, September 30, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by SkyRider3217
As for the bug for Candy Barbarian, this has been reported [..]
View
3:06 am, September 29, 2016
Quote:
Originally Posted by ZamboniChaos
Thanks a lot for the screenshots! I did some more digging and confirmed that our team is currently working on a fix for this issu [..]
View
1:06 pm, September 6, 2016
Quote:
Originally Posted by Hesk
Hello! I can confirm that scamming is a violation, and if confirmed the items will be returned. However, I've investigated your account a [..]
View
3:06 am, August 31, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Bobfishkins23
You will recieve 30 days.
Confirmed. The XP Coin is [..]
View
3:06 am, August 28, 2016
Quote:
Originally Posted by ZamboniChaos
I confirmed your ticket had been submitted correctly, so it'll be reviewed by one of our CS agents as soon as possible! They'll d [..]
View
3:06 am, August 19, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by fruitie
Fasti seemed to shutdown the idea of earth gems. After burning all of [..]
View
3:06 am, August 4, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there Dismantler! I confirmed your ticket was still awaiting review, but our CS team will respond as soon as they can. Thanks [..]
View
1:06 pm, August 3, 2016
Quote:
Originally Posted by Hesk
Hello! I've confirmed that your ticket is in the queue to be answered, but tickets are answered in the order that they are received. No w [..]
View
3:06 am, August 3, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry for the trouble! I confirmed your ticket had been submitted successfully, and one of our CS agents will review i [..]
View
3:06 am, July 30, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Vorezard! I confirmed your ticket was submitted correctly, our CS team is just a little backed up at the moment due to [..]
View
3:06 am, July 27, 2016
Quote:
Originally Posted by ZamboniChaos
Hi everyone! I just confirmed our team is still working on a solution for this problem and they'll implement a fix as soon as the [..]
View
3:06 am, July 22, 2016
Quote:
Originally Posted by ZamboniChaos
I just confirmed this bug is being investigated by our dev team, so keep an eye on future patch notes for updates. Thanks for the [..]
View
3:06 am, July 16, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! I just confirmed this bug is currently being investigated by the dev team. Keep an eye on future patch notes for potent [..]
View
3:06 am, July 15, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! I confirmed your ticket was created successfully. so one of our CS agents will be with you as soon as possible! In the [..]
View
3:06 am, July 6, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by TeeKayM
Before the first three dragons got released, Avarem said the next rema [..]
View
3:06 am, June 30, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry none of those steps helped! I just confirmed your ticket had been submitted successfully, so one of our CS agents will be i [..]
View
3:06 am, June 22, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having purchase issues! I confirmed that your ticket was created successfully, so one of our CS agents will [..]
View
1:06 pm, June 16, 2016
Quote:
Originally Posted by Hesk
Hello! I've confirmed that your QA team has an open bug on this, so please keep an eye on upcoming patch notes for any updates to this is [..]
View
3:06 am, June 15, 2016
Quote:
Originally Posted by ZamboniChaos
Thanks for the report! I've confirmed our dev team is looking into this, so hopefully they'll be able to implement a fix soon.
[..]
View
3:06 am, June 12, 2016
Quote:
Originally Posted by ZamboniChaos
Thanks! I just confirmed our dev team is working on a fix for this as we speak. Keep an eye on future patch notes for updates!
[..]
View
3:06 am, June 10, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I just confirmed our team was aware of this bug, and they're currently working on a fix. Thanks for the report!
[..]
View
3:06 am, June 5, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Tralaxx! I confirmed your ticket was submitted successfully. Our response times are slower than normal due to higher ti [..]
View
1:06 pm, June 2, 2016
Quote:
Originally Posted by Hesk
Hello! If any purchases haven't arrived, and you've confirmed they aren't in the claims area, please submit a helpdesk ticket at support. [..]
View
3:06 am, June 2, 2016
Quote:
Originally Posted by ZamboniChaos
Thanks a lot for the report! I just confirmed our team is aware of this bug and currently working on a fix. Keep an eye on future [..]
View
3:06 am, June 2, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Alecter! I confirmed your support ticket was created successfully, but we're seeing an influx of tickets recently so ou [..]
View
1:06 pm, May 30, 2016
Quote:
Originally Posted by Hesk
Hello! I see that you've submitted a support ticket for the issue. I've confirmed that it's in the queue to be addressed, and you can exp [..]
View
3:06 am, May 28, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Noltal
I wrote about four request and nothing
Sorry for the [..]
View
3:06 am, May 21, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I just confirmed our team is aware of this bug and they're working on a fix. Thanks for the report!
Jump to [..]
View
3:06 am, May 19, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Ulthran! I just confirmed this bug has been brought to the team's attention, so they'll investigate this as soon as the [..]
View
3:06 am, May 18, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I just confirmed that our team is aware of this and currently investigating. Thanks for the report!
Jump to [..]
View
1:06 pm, May 15, 2016
Quote:
Originally Posted by Hesk
Hello jellonomics! I've confirmed your successful purchase of Patron time. If you're still unable to see the patron benefits, please subm [..]
View
1:06 pm, May 15, 2016
Quote:
Originally Posted by Hesk
Hello PrinceDamien! I would recommend making sure you have the latest graphics driver for your video cardNvidia - http://www.geforce.com/ [..]
View
3:06 am, May 15, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by SSSTONERRR
It seems my request was lost in the "limbo" remade [..]
View
3:06 am, May 15, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I just confirmed that the team is aware of this and working on a fix. Thanks for the report!
Jump to post.. [..]
View
3:06 am, May 14, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Chill! I just confirmed this is currently being investigated by the team, and they're working to implement a fix. Thank [..]
View
3:06 am, May 14, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the delay! We're seeing a higher number of tickets lately, so our response times aren't as fast as we would like. I con [..]
View
3:06 am, May 6, 2016
Quote:
Originally Posted by ZamboniChaos
Hey everyone! I just confirmed this bug was being worked on by our development team, and it should be fixed in an upcoming patch. [..]
View
3:06 am, May 1, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the trouble! I just confirmed that our dev team is aware of this and currently investigating. Thanks for you report!
[..]
View
3:06 am, April 21, 2016
Quote:
Originally Posted by Fasti
We're investigating issues with the Marketplace now. I'll post an update once we have more info. Thanks for the report!
Jump [..]
View
3:06 am, April 15, 2016
Quote:
Originally Posted by Fasti
There are changes to a few Emblems on the PTS. Please post feedback there as that is the spot where we can make the most use of your inp [..]
View
2:06 am, March 15, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by _inner
It's fixed now, thanks :)
Confirmed for true. Thanks for be [..]
View
12:06 pm, March 1, 2016
Quote:
Originally Posted by Fasti
MoonMoon, as Morgana mentioned in her post, we've pulled a huge number of logs for the day in question. We've also run a series of tests [..]
View
2:06 am, January 19, 2016
Quote:
Originally Posted by Fasti
One of our back end systems that links your currency to your in game account restarted, so things didn't show up for a few minutes, but [..]
View
2:06 am, November 26, 2015
Update 5: The majority of rewards were sent out, so we're very close to having all of you taken care of. I am working to resolve the issue with the non-tradable Flask Tokens now, and hope to have it f [..]
View
2:06 am, November 14, 2015
Update 3: All prizes will most likely be sent out next week. I'll post a specific date once we can confirm everything is ready to go.Update 2: We're compiling the list of players, and double checking [..]
View
2:06 am, November 13, 2015
Update 2: We're compiling the list of players, and double checking it to make sure we have all eligible recipients. Once we have the finalized list, we'll get the email that contains codes from each o [..]
View
2:06 am, November 12, 2015
Update: Now that the event is over, here's what comes next:We've begun pulling data of everyone who played during the event so we can determine eligibility for rewards related to played time
Once we g [..]
View
2:06 am, January 6, 2015
Quote:
Originally Posted by Avarem
We are planning a patch for tomorrow, but sadly no wings or gliding. What we showed is our first working prototype, but there's still a [..]
View
2:06 am, December 4, 2014
Greetings Dungeon-builder! Welcome to our first long-form tutorial blog and video about constructing new Dungeons and Lairs.
Follow along below as Atronos describes how to build a Lair from the groun [..]
View