3:06 am, April 7, 2018
Quote:
Originally Posted by Fasti
Hey folks, We're checking out reports of connection issues on the PS4 version of Trove. It appears to be mostly the EU region so please [..]
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3:06 am, April 7, 2018
Update 2 - We're back online and monitoring things closely (the missed challenge wasn't a Rampage, which is good).
While we were offline for the restart we added some back-end tech for tracking speci [..]
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3:06 am, April 6, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Pascal85fr
i can't login PS4 server EUno lustrous gem bow for me today :mad:PS [..]
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3:06 am, April 6, 2018
Quote:
Originally Posted by Fasti
Hey all, We're restarting all Trove environments at 2:30 PM PDT (9:30 PM GMT) today to release a hotfix that should reduce how often yo [..]
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3:06 am, April 6, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by tenchu12
Glyph support page broken?I have starteted a new thread but nobody an [..]
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3:06 am, April 6, 2018
Update 5 - 4:15 PM PDT (11:15 PM GMT) - Hey folks! We're not making a promise on the EU issues being completely fixed forever, but things are looking much better. We made some adjustments that went up [..]
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1:06 pm, April 5, 2018
Quote:
Originally Posted by Fasti
Hey folks,Sorry this post is coming in late. The team is investigating the current issues preventing players from accessing Trove on Xbo [..]
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1:06 pm, April 5, 2018
Quote:
Originally Posted by Fasti
Hey all,We're working to get the Trove login issue resolved as quickly as possible. Check back here for regular updates.Thank you
[..]
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1:06 pm, April 5, 2018
Update 1 - 4AM PDT (11AM GMT) - The team is still focused on getting to the bottom of these login issues. Please bear with us.
Hey all,
We're working to get the Trove login issue resolved as quickly [..]
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3:06 am, April 5, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by fruitie
Still down...
Players are online. What happens when you [..]
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3:06 am, April 5, 2018
Quote:
Originally Posted by Fasti
Hey folks,We just had an issue where our network connection to the EU was disrupted. We're looking into this now and expect to have an u [..]
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3:06 am, April 4, 2018
Quote:
Originally Posted by Fasti
Hey folks,We're working to address an issue that recently dropped players connected via our EU servers. We'll keep this post updated reg [..]
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3:06 am, April 4, 2018
1:30 PM PDT (8:30 PM GMT) - The EU connectivity issue appears to be resolved now. We've been keeping an eye on it for a while now. While players are online and playing at the moment we may still need [..]
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12:06 pm, January 24, 2018
Quote:
Originally Posted by Fasti
Updated the original post (OP). While the restart works for many players some are still having login issues. We're continuing to investi [..]
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12:06 pm, January 24, 2018
Update 4 - The remaining instances of players being unable to login to Trove appear to be resolved. If you haven't tried to login in the last 30 minutes or so please restart your console before trying [..]
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2:06 am, January 24, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by DiEx80
It's not the PSN. It's your servers.I can get on multiple games (more s [..]
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2:06 am, January 24, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by SavageSergal
Cannot get on with Xbox1. Not sure if update ruined my credentia [..]
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2:06 am, January 24, 2018
Quote:
Originally Posted by Fasti
Hey all,We're investigating the issues preventing players on the Xbox One from logging in at the moment.We'll keep this thread updated w [..]
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2:06 am, January 24, 2018
Update 4 - 4:50 PM PST (12:50 AM GMT) - We're seeing some new reports of the previous connectivity issues. PlayStation hasn't posted an "all clear" message to their social media, but the sta [..]
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2:06 am, January 24, 2018
Update 1 - Please power off your Xbox One (unplug it if possible) and restart it. After that you should be able to login again.
Hey all,
We're investigating the issues preventing players on the Xbox [..]
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2:06 am, January 21, 2018
Quote:
Originally Posted by Fasti
Hey folks,We're investigating your reports of issues logging in, changing worlds, or accessing clubs. It doesn't appear that everyone is [..]
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2:06 am, January 21, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Garpu
PC. Partner is hogging the PS4, so I can't try there atm. ;) Clubs I c [..]
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2:06 am, January 21, 2018
Update 2 - 1:10 PM PST (9:10 PM GMT) - After the restart we've been able to confirm that worlds are loading up as normal again. We're keeping an eye on things but please let us know if you continue to [..]
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2:06 am, December 13, 2017
Update 10 - 10 AM PST (5 PM GMT) - The attacks on the Dallas hub have increased quite a bit which is causing connection issues on our NA servers (and other places). The team is still working with the [..]
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2:06 am, December 12, 2017
Update 9 - Dec. 11 - 11:20 AM PST (7:20 PM GMT) - Steps have been taken to further mitigate the DDoS attacks and they have helped a lot. The attacks are less consistent than they were but do still pop [..]
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12:06 pm, November 28, 2017
Update 8 - 6:45 PM PST (2:45 AM GMT) - 11/27 - While the DDoS has not yet abated, we do continue to work with the ISP to monitor and reduce the impact of these attacks.Update 7 - 5:30 AM PST (1:30 PM [..]
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2:06 am, November 27, 2017
Update 7 - 5:30 AM PST (1:30 PM GMT) - Unfortunately the DDoS has continued over the weekend with only a few brief breaks in between. We'll continue to work with the ISP to reduce the impact of these [..]
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2:06 am, November 24, 2017
Update 6 - 12:50 PM PST (8:50 PM GMT) - 11/23 - The DDoS has started up again over the last few hours, unfortunately. We're going to continue to do work to minimize the impact on your play experiences [..]
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2:06 am, November 23, 2017
Update 5 - 9:30 AM PST (5:30 PM GMT) - We are seeing periods of relative calm, a few hours at a time, on the DDoS front. We're still in regular communication with the data center and ISP as we work to [..]
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2:06 am, November 22, 2017
Update 4 - Nov. 21 - 6:45 AM PST (2:45 PM GMT) - Hey again, folks. We had a pretty decent stretch where the DDoS seemed to subside for a while but it kicked up again yesterday. The team is still activ [..]
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2:06 am, November 16, 2017
Update 3 - 3:25 PM PST (11:25 PM GMT) - The ongoing DDoS attacks are not pointed directly at us but are hitting the route our traffic takes. We have adjusted the path we're using and working with the [..]
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12:06 pm, November 15, 2017
Update 2 - 10:20 PM PST (6:20 AM GMT) - We've released a couple small updates throughout the day to alleviate some of the lag happening in game, but there continue to be incoming DDoS attacks. If you' [..]
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2:06 am, November 15, 2017
Update 1 - 11:40 AM PST (7:40 PM GMT) - The connectivity issues are the result of ongoing DDoS attacks. We made some adjustments and mitigated some of the issue but we're continuing to work to address [..]
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3:06 am, July 25, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by CyanBear
Alright this is really starting to annoy me, ok so i joined today and [..]
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3:06 am, July 13, 2017
Quote:
Originally Posted by Fasti
Hey all,Our network team is working to mitigate an ongoing DDoS attack. We'll post updates regularly until this is resolved.Looking ahea [..]
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3:06 am, July 6, 2017
Update 2 - 5 PM PDT (12 AM GMT) - We're back online after the restart and continue to watch performance. Update 1 - 3:40 PM PDT (10:40 PM GMT) - We're going to restart Trove on the PC and the EU PS4 s [..]
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1:06 pm, June 16, 2017
Update - The restart appears to have resolved the login issue. Please let us know if you're still having trouble staying connected.
Hey all,
We're investigating the issue preventing players from sta [..]
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1:06 pm, April 13, 2017
Quote:
Originally Posted by Phantasie
Hi BrayerThere is a post about the on-going EU connectivity issues here: http://forums.trovegame.com/showthre...l=1#post750858 ( tho [..]
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2:06 am, December 8, 2016
Update - All right, folks. It looks like we're good to go again. We've been online a while now but we didn't want to get ahead of ourselves. Please go forth and enjoy your day!
Hey all,
We're aware [..]
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2:06 am, November 24, 2016
Hello all,
We know that many of you have recently experienced difficulty connecting to our games over the past couple weeks. It’s been disruptive and frustrating – we hear you lou [..]
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2:06 am, November 24, 2016
Quote:
Originally Posted by TrionBrasse
Hello all, We know that many of you have recently experienced difficulty connecting to our games over the past couple weeks. It&am [..]
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12:06 pm, November 17, 2016
Quote:
Originally Posted by Hesk
Hello! Please review this forum post for any updates on our current network issues: http://forums.trovegame.com/showthre...ctivity-issues [..]
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2:06 am, November 16, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! We're still working on resolving these network issues, and you can read our latest updates in this thread. Thanks for [..]
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12:06 pm, November 15, 2016
Quote:
Originally Posted by Hesk
Hello! Please review this thread for the most up to date information on our current network issues: http://forums.trovegame.com/showthre [..]
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12:06 pm, November 15, 2016
Quote:
Originally Posted by Hesk
Hello! Please review this thread for the most up to date information on our current network issues: http://forums.trovegame.com/showthre [..]
View
12:06 pm, November 15, 2016
Quote:
Originally Posted by Hesk
Hello! Please review this thread for the most up to date information on our current network issues: http://forums.trovegame.com/showthre [..]
View
12:06 pm, November 15, 2016
Quote:
Originally Posted by Hesk
Hello! Please review this thread for the most up to date information on the current network issues: http://forums.trovegame.com/showthre [..]
View
12:06 pm, November 15, 2016
Quote:
Originally Posted by Hesk
Hello! Please review this thread for any updates on our current network issues: http://forums.trovegame.com/showthre...ctivity-issues
[..]
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12:06 pm, November 15, 2016
Quote:
Originally Posted by Hesk
Hello! Please review this thread for any updates on the network issues we have been experiencing: http://forums.trovegame.com/showthre.. [..]
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2:06 am, November 15, 2016
Quote:
Originally Posted by Fasti
Last week we started running into network connectivity issues that were preventing the game from staying online. We did a lot of work to [..]
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2:06 am, November 13, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the trouble! This is likely due to the recent network issues that have been affecting Trove. You can keep up to date on [..]
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2:06 am, November 12, 2016
Quote:
Originally Posted by Fasti
I've updated the OP. We're working to bring things back online. We'll likely need a restart so please bear with us.
Jump to p [..]
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2:06 am, November 12, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! This may be related to the recent connection issues, but I'd also suggest contacting our CS team so they can investiga [..]
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2:06 am, November 12, 2016
Quote:
Originally Posted by Fasti
Go ahead and check the OP when you get a chance, folks. We will be providing compensation once the underlying issue is resolved.
[..]
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2:06 am, November 12, 2016
Update 7 - 4:30 PM PST (12:30 AM GMT) - With the network connection issues over the last few days we know many of you are concerned with your Patron status or just lost time playing Trove. We agree th [..]
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2:06 am, November 11, 2016
Quote:
Originally Posted by Celestrata Bloodsong
2:55 PM Update: We are aware that the problem has occurred once again and we are investigating once more. Thanks for your [..]
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2:06 am, November 11, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by TheRavenPrince
Its the pinata farms that is doing it. You guys think you can f [..]
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2:06 am, November 11, 2016
Update 1 - We've performed another restart and you should be able to sign in. If the connection issue arises again our network team will work to address it as quickly as possible. After a disconnect l [..]
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12:06 pm, November 10, 2016
Quote:
Originally Posted by Fasti
Update 1 - We're doing another restart to resolve the connection issues. Hang in there !Hey folks,We're aware of the current connectivit [..]
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12:06 pm, November 10, 2016
Update 2 - We're patched up and back online. Thanks everyone.
Update 1 - We're doing another restart to resolve the connection issues. With this unexpected downtime this evening we're going to roll o [..]
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2:06 am, November 10, 2016
Update 1 - We're doing another restart to resolve the connection issues. With this unexpected downtime this evening we're going to roll out the patch now. Once the patch is completed we'll come back o [..]
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3:06 am, October 28, 2016
Quote:
Originally Posted by Fasti
Hey all,We're aware that some players in NA may be experiencing difficulty connecting or staying connected. We're investigating now and [..]
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3:06 am, October 28, 2016
Update 1 - It looks like connectivity is returning to normal for the time being, but we're still keeping an eye on things.
Hey all,
We're aware that some players in NA may be experiencing difficulty [..]
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3:06 am, October 22, 2016
Quote:
Originally Posted by Fasti
Hey everyone,We know some of you are having trouble connecting to Trove (you may be seeing an error 1013 in Glyph) or accessing our supp [..]
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3:06 am, October 22, 2016
Quote:
Originally Posted by Fasti
I've updated the original post with details on the status. Since it's not an issue on our side we're unable to give an ETA for a fix. It [..]
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3:06 am, October 22, 2016
4:10 PM PDT Update: Dyn has announced that they have successfully mitigated the attack against their network. Glyph service should now slowly restore. If you are still having trouble connecting, make [..]
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3:06 am, October 14, 2016
Quote:
Originally Posted by ZamboniChaos
Hmm, that is strange. I'll make sure the team is aware so they can look into it. So far I haven't noticed any major issues that w [..]
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1:06 pm, June 13, 2016
Quote:
Originally Posted by Elucidator
Sorry to hear you're having trouble! Please try the steps located here. If that does not resolve your issue, please contact our Tec [..]
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3:06 am, May 18, 2016
Quote:
Originally Posted by ZamboniChaos
Thanks for the report! I've gone ahead and forwarded this to our dev team so they look into it. Just out of curiosity, have you n [..]
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3:06 am, April 9, 2016
Quote:
Originally Posted by Fasti
Hey all,We've lost connection to our EU servers. The team is working to get this fixed as quickly as possible. The NA servers are still [..]
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3:06 am, April 9, 2016
Update - We've restored connection to the EU and will continue to monitor things closely. Thanks for your patience!
Hey all,
We've lost connection to our EU servers. The team is working to get this [..]
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2:06 am, March 20, 2016
Quote:
Originally Posted by ZamboniChaos
It sounds like this is a network related issue, so I'd suggest taking a look at our basic connectivity troubleshooting article an [..]
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2:06 am, March 16, 2016
Quote:
Originally Posted by ZamboniChaos
Are you receiving any specific error messages when attempting to log in? You may want to check out our support page, where we hav [..]
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2:06 am, March 5, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Die! It sounds like this is a problem with your friend's network connection. I'd have him check out some of the basic t [..]
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2:06 am, March 3, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry to hear about the connection/latency issues you're experiencing. While this issue may be on our end, you may sti [..]
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2:06 am, February 26, 2016
Quote:
Originally Posted by ZamboniChaos
Hi Neekow! If you're having connectivity/latency issues, you might want to check out some of the basic troubleshooting steps we h [..]
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2:06 am, February 25, 2016
Quote:
Originally Posted by ZamboniChaos
Hi everyone! If you're encountering connectivity issues or other performance related problems, we have several basic troubleshoot [..]
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12:06 pm, December 22, 2015
Quote:
Originally Posted by Fasti
The queue is still in place, but it's not a very long wait, at the moment. We'll continue to monitor things, and adjust the number of pl [..]
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12:06 pm, December 22, 2015
Update 4 - Thanks for your patience today, all. We're online and stable, with no queue. Update 3 - 8:15 PM PST - The servers are back online, and we're slowly increasing the number of players in game, [..]
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2:06 am, December 22, 2015
Quote:
Originally Posted by Fasti
Hey everyone,We're experiencing server issues that are preventing players from logging in, or changing worlds. We're investigating, now, [..]
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2:06 am, December 22, 2015
Hey everyone,
We're experiencing server issues that are preventing players from logging in, or changing worlds. We're investigating, now, and will keep this thread up to date.
I'll post an update [..]
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12:06 pm, December 1, 2015
Update 4: We've been back online for a little while, and things are looking very good. We'll keep an eye on things, but you're good to sign in and play again. Thanks for your patience!Update 3 - 6 PM [..]
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2:06 am, December 1, 2015
Quote:
Originally Posted by Fasti
Hello all, We're having a server issue that is causing players to get stuck while trying to sign into Trove. Our team is working to get [..]
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2:06 am, December 1, 2015
Update 2 - 4 PM PST / 12 AM GMT - We've made a few changes to resolve the ongoing server issues, and are starting the process of another full restart. As the process can still take a while, I'll post [..]
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1:06 pm, October 12, 2015
Quote:
Originally Posted by Fasti
Greetings! We're aware of the connectivity issues keeping players from staying connected, and are on the case to get this fixed, More [..]
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3:06 am, September 26, 2015
Hello all!
We are currently investigating the connectivity issues reported in Trove. To perform maintenance on our servers, we are bringing the Trove servers offline for one hour at 11:45 AM PDT.
We [..]
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3:06 am, September 12, 2015
Quote:
Originally Posted by Fasti
Hi all,We're working to address the current connectivity issues, so please hang in there. I will keep this thread up to date with info. [..]
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3:06 am, September 12, 2015
Update: Looks like we're all better. Thanks for your patience!
Hi all,
We're working to address the current connectivity issues, so please hang in there. I will keep this thread up to date with info [..]
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3:06 am, September 8, 2015
Quote:
Originally Posted by Fasti
Hi all, We're currently working to address the server connectivity issues, including being stuck at LS, and trouble with Club Worlds. [..]
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3:06 am, September 8, 2015
Update: We've restarted the server, and players are able to get signed in, and access their Club Worlds normally again. Thanks for your patience!
Hi all,
We're currently working to address the serv [..]
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3:06 am, August 16, 2015
Quote:
Originally Posted by Fasti
Hi all,We're investigating the current connectivity issues, and will keep everyone up to date in this thread.Thanks!
Jump to [..]
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3:06 am, August 16, 2015
Update 2: Thanks for your patience, folks. We're back online, and ready to go.
Update: We're doing a quick restart of the servers, so anyone in game will be disconnected in about five minutes. We're s [..]
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2:06 am, March 3, 2015
Quote:
Originally Posted by Ocho
Trovians,Hey all, sorry if you were disconnected! As some gathered, we are currently experiencing a DDoS. While our servers are stable, p [..]
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2:06 am, March 3, 2015
Trovians,
Hey all, sorry if you were disconnected! As some gathered, we are currently experiencing a DDoS. While our servers are stable, players are reporting increased latency and connectivity trou [..]
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