1:06 pm, April 12, 2018
Quote:
Originally Posted by Hesk
Please make sure to submit a support ticket at support.trionworlds.com for any issues with missing credits or items.
Jump to p [..]
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3:06 am, April 3, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Jaisek
Same issue on my side.Will you retroactively give the missing items ?
[..]
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2:06 am, February 16, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Dohep
Since Valentine’s Day event started (hellbugs in love) we were [..]
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2:06 am, January 27, 2018
Quote:
Originally Posted by Fasti
We want Luxion to be something exciting for players. You should really want to login to avoid missing out on something awesome so we're [..]
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2:06 am, January 17, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by SadDeath
I planted 500 mushroom trees under a hole in my club world, i left th [..]
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12:06 pm, January 11, 2018
Quote:
Originally Posted by Hesk
For any issues with lost or missing loot, please submit a support ticket at support.trionworlds.com, or email support@trionworlds.com dir [..]
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2:06 am, January 10, 2018
The All-Pine ArtisTree Pack is 25% off during this final week before it disappears from the Trove Store on January 15th!
This festive assortment of holiday cheer includes fourteen new styles, 100 I [..]
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2:06 am, January 10, 2018
Quote:
Originally Posted by Fasti
The All-Pine ArtisTree Pack is 25% off during this final week before it disappears from the Trove Store on January 15th!This festive ass [..]
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2:06 am, December 21, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Shinxila
So far me and some club members are searching for Flamotron (and it's [..]
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2:06 am, December 6, 2017
Quote:
Originally Posted by Fasti
Deck the halls with gorgeous holiday décor with the brand-new All-Pine Artis Tree Pack!This festive assortment of holiday che [..]
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2:06 am, December 6, 2017
Deck the halls with gorgeous holiday décor with the brand-new All-Pine Artis Tree Pack!
This festive assortment of holiday cheer includes fourteen new styles, three new mounts, two new a [..]
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2:06 am, November 2, 2017
Quote:
Originally Posted by Fasti
Hey folks,The Bitten Kitten is definitely missing from the event this year, but this was not intentional. Since it won't be possible to [..]
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2:06 am, November 1, 2017
Quote:
Originally Posted by Fasti
Hey there!We fixed the underlying issue with a hotfix and we're going to get the mount added back for those who lost it. Please bear wit [..]
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3:06 am, October 27, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Evilagician
I've already noticed the /wadd placeable/block/natural/forbiddengr [..]
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3:06 am, October 26, 2017
Quote:
Originally Posted by Fasti
The Pumpkin Patches will show up in the Cursed Vale. Looks like they weren't showing up at the start of the event but we've hotfixed the [..]
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3:06 am, September 9, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by jejaz
today logged on and did some fliping and sunligh tbulb farming i had got [..]
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1:06 pm, August 27, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with lost or missing items or currency, please make sure to submit a support ticket at support.trionworlds.com.
[..]
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1:06 pm, August 24, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com, so that we can investigate this person for any potential v [..]
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3:06 am, August 23, 2017
Quote:
Originally Posted by Fasti
Tickets are answered as they come in. The wait times are longer than we'd like but they will follow up as soon as possible.
J [..]
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3:06 am, August 8, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! This is known bug, and if you submit a support ticket our CS team can help you recover the missing items!
J [..]
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1:06 pm, August 1, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with missing rewards, please make sure to submit a support ticket at support.trionworlds.com so that our Customer S [..]
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3:06 am, July 12, 2017
Quote:
Originally Posted by PostCard
Fae Trickster Updates Correction: Ego Blast's critical damage multiplier is unchanged from Live. This was erroneously reported as ch [..]
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1:06 pm, July 6, 2017
Quote:
Originally Posted by Hesk
Thank you for the report! I've submitted a bug report on this issue, so please keep an eye on upcoming patch notes for any potential fixe [..]
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3:06 am, June 30, 2017
Quote:
Originally Posted by Fasti
Hey there! This should be clearing up soon. There was an issue that prevented currency from displaying properly but nothing is lost. So [..]
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3:06 am, June 28, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having trouble. If you're still missing these items, submit a ticket so our CS team can take a look!
[..]
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1:06 pm, June 22, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with missing items or lost progress, please submit a support ticket at support.trionworlds.com so that our Customer [..]
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3:06 am, June 20, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by cerkaz
Gonna ask the same as i did on the last 3.Will there be another way to [..]
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3:06 am, June 16, 2017
Quote:
Originally Posted by Fasti
Hey there!Are you a returning player after a break? Can you provide the name of one or two specific items you had this issue with?It's [..]
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1:06 pm, June 13, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with missing items, please submit a support ticket at support.trionworlds.com so that our Customer Service team can [..]
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1:06 pm, June 13, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com if you believe you are missing any rewards, and our Custome [..]
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1:06 pm, June 13, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with missing items, please make sure to submit a support ticket at support.trionworlds.com so that our Customer Ser [..]
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3:06 am, June 7, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Chronozilla
Bulldog is probably sleeping on the job, just wait for him to noti [..]
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3:06 am, June 7, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by This is Veto
is this just for PC? Console doesn't seem to have this live yet.
[..]
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3:06 am, May 31, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by _Doudou_
The "MinerBot Qubesly" ally is now an unobtainable/untradab [..]
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3:06 am, May 24, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I see you've already submitted a support ticket, so our CS team will be in touch as soon as possible.
Jump [..]
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3:06 am, May 13, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by swifty2524
So I am logged in and everything but every time I go under My Missi [..]
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1:06 pm, May 9, 2017
Quote:
Originally Posted by Hesk
Hello! From the link above, click "sign in" and to the left you'll be presented with a ticket submission option. If you have an [..]
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3:06 am, May 9, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I see you've already submitted a support ticket, so our CS team will help you with this if they can.
Jump t [..]
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3:06 am, May 5, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I noticed you've submitted a support ticket, so our CS team will reply as soon as they can.
Jump to post...
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3:06 am, May 2, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like one of our CS agents responded to your ticket recently. Please update your ticket if you still require a [..]
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3:06 am, April 21, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! The missing credits were likely due to a temporary server hiccup that occurred this morning. Those should show up agai [..]
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3:06 am, April 21, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still missing the items you purchased, please submit a support ticket so our CS team can take a look.
[..]
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1:06 pm, April 18, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with lost or missing currency or items, please submit a support ticket at support.trionworlds.com so that our Custo [..]
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3:06 am, April 7, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by SausageBlaster
So I realized that I have all my twinkling tomes missing.. Had [..]
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3:06 am, March 29, 2017
Quote:
Originally Posted by PostCard
Minigames New Minigame recipes used to build a new minigame type, the Target minigame, have been added to the Worldspring crafting be [..]
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3:06 am, March 29, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still missing your class gem, please submit a ticket so our CS team can investigate.
Jump to post [..]
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3:06 am, March 29, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you submit a ticket, our CS team can look into this and may be able to help provide you with any rewards you may be [..]
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2:06 am, March 25, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I looked at your account and it appears your purchase was successful. If you're still missing the contents of this pac [..]
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2:06 am, March 23, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was moving up the queue, and our team will reply as soon as possible.
Jump to post. [..]
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2:06 am, March 23, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Are you still missing the items from this pack? I reviewed your account and it looks like the purchase was successful. [..]
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12:06 pm, March 21, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with missing items or currency, please submit a support ticket at support.trionworlds.com so that our Customer Serv [..]
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2:06 am, March 19, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still missing your items, submit a support ticket so our CS team can investigate!
Jump to post...
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2:06 am, March 19, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! If you submit a support ticket, our CS team can look into this and grant you any rewards you may be missing.
[..]
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12:06 pm, March 16, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with lost or missing progress (including class unlocks), please make sure to submit a support ticket at support.tri [..]
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12:06 pm, March 9, 2017
Quote:
Originally Posted by Hesk
Hello! For any issue with missing rewards, please submit a support ticket at support.trionworlds.com so that our Customer Service team ca [..]
View
2:06 am, March 7, 2017
Hey all,
We have a fix in place for the missing weekly leaderboards but it's going to require a server restart.
Downtime should be fairly brief (under 30 minutes is likely) and will begin at 9:45 AM P [..]
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2:06 am, March 7, 2017
Quote:
Originally Posted by Fasti
Hey all, We have a fix in place for the missing weekly leaderboards but it's going to require a server restart. Downtime should be fai [..]
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12:06 pm, February 28, 2017
Quote:
Originally Posted by Hesk
Hello! For any missing purchases, please make sure to submit a support ticket at support.trionworlds.com so that our Customer Service tea [..]
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2:06 am, February 25, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Mezz100
Its says trove exe missing compnent then the missing dll :mad:
[..]
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12:06 pm, February 23, 2017
Quote:
Originally Posted by Hesk
Hello! Please describe the bug you are experiencing, so that we can investigate.For any issues with lost or missing items, please submit [..]
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2:06 am, February 22, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Confined Fox
Hi, I recently tried to purchase 10 chaos chests from the [..]
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2:06 am, February 20, 2017
Quote:
Originally Posted by GM Talriel
Good afternoon,We are very sorry to hear about the issue you are experiencing. We would like for you to go ahead and create a suppo [..]
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2:06 am, February 18, 2017
Quote:
Originally Posted by PostCard
Hi folks. Unfortunately some eligible players are indeed missing out on their free packs! We’re getting those added now, b [..]
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2:06 am, February 18, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! This is a bug we're currently working on, but if you submit a ticket our CS team may be able to help you recover your [..]
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12:06 pm, February 16, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with missing club worlds, please submit a support ticket at support.trionworlds.com so that our Customer Service te [..]
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2:06 am, February 16, 2017
Quote:
Originally Posted by ZamboniChaos
If you believe you should be eligible for these rewards but still haven't received them, submit a ticket so our CS team can look [..]
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2:06 am, February 16, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! You may need to check your audio drivers and see if they need to be updated. You can find instructions on how to do th [..]
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2:06 am, February 15, 2017
Quote:
Originally Posted by Fasti
We've posted details on getting the loot here.If you weren't qualified during that particular time window you won't receive the rewards [..]
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2:06 am, February 15, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was still moving up the queue, and our CS team will reply as soon as possible.
Jump [..]
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2:06 am, February 15, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by DeJonaz
Almost been a week and still no answer..
Our CS t [..]
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2:06 am, January 25, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're missing your class coin, please submit a ticket so our CS team can investigate this.
Jump to post [..]
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2:06 am, January 22, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry for the trouble! If you submit a ticket, our CS team may be able to help restore your missing gem.
Jump to post. [..]
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2:06 am, January 20, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like this may be an issue with your mouse. Are you using Razer Synapse by any chance? If so, open it up and f [..]
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12:06 pm, January 18, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with missing rewards, please make sure to submit a ticket at support.trionworlds.com so that our Customer Service t [..]
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12:06 pm, January 11, 2017
Quote:
Originally Posted by Hesk
For any issues with missing or lost items, please submit a support ticket at support.trionworlds.com so that our Customer Service team ca [..]
View
2:06 am, January 5, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still missing your boxes, submit a support ticket so our CS team can look into this.
Jump to post [..]
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2:06 am, January 5, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I noticed you already submitted a support ticket, so one of our CS agents will review this as soon as possible. Thanks [..]
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2:06 am, January 4, 2017
Quote:
Originally Posted by Fasti
Thanks very much for the reports. We're checking this out now. My personal hope is that this will be resolved once we roll out the patch [..]
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12:06 pm, December 29, 2016
Quote:
Originally Posted by Hesk
Hello! For any issues with missing or lost items, please make sure to submit a support ticket at support.trionworlds.com so that our Cust [..]
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12:06 pm, December 29, 2016
Quote:
Originally Posted by Hesk
Hello! For any issues with missing purchases or other content, please make sure to submit a support ticket at support.trionworlds.com so [..]
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12:06 pm, December 28, 2016
Quote:
Originally Posted by Hesk
Hello! For any missing purchases, please make sure to submit a support ticket at support.trionworlds.com, so that our Customer Service te [..]
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2:06 am, December 24, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was still moving up the queue, and one of our CS agents will review it as soon as possible. Th [..]
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12:06 pm, December 22, 2016
Quote:
Originally Posted by Hesk
Unfortunately, we do not offer live support currently, but I would recommend submitting a support ticket at support.trionworlds.com if yo [..]
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12:06 pm, December 21, 2016
Quote:
Originally Posted by Hesk
For any issues with missing items, please make sure to submit a ticket at support.trionworlds.com so that our Customer Service team can i [..]
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12:06 pm, December 21, 2016
Quote:
Originally Posted by Hesk
For any issues with lost or missing items, please make sure to submit a support ticket at support.trionworlds.com so that our Customer Se [..]
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12:06 pm, December 21, 2016
Quote:
Originally Posted by Hesk
For any issues with missing rewards, please make sure to submit a support ticket at support.trionworlds.com so that our Customer Service [..]
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12:06 pm, December 21, 2016
Quote:
Originally Posted by Fasti
There is a new Inventory tab. The third tab down has a small Flux icon. All crafting materials go here. Please check that tab for your i [..]
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2:06 am, December 21, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Dusty_Mustard
Out of curiosity I right clicked my only Perfect Prism, and it w [..]
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12:06 pm, December 20, 2016
Quote:
Originally Posted by Hesk
Thank you for the report! For any missing items, please make sure to submit a support ticket at support.trionworlds.com so that our Custo [..]
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2:06 am, December 19, 2016
Quote:
Originally Posted by Carthax
I would suggest submitting a ticket to our support team if you have yet to receive this bonus item with your credit pack purchase.
[..]
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2:06 am, December 14, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by OGnoob
I bought 2 packs around 30 mins ago and they aren't here. Pls help i do [..]
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2:06 am, December 14, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by BaddTony
I'm having the same issue after purchasing the Essentials pack, I rec [..]
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2:06 am, December 14, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by LL GodFenrir LL
I purchased two of the credit packs but neither of them [..]
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12:06 pm, December 8, 2016
Quote:
Originally Posted by Hesk
Hello! For any missing rewards or bugged encounters, please submit a support ticket at support.trionworlds.com so that our Customer Servi [..]
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12:06 pm, December 7, 2016
Quote:
Originally Posted by Hesk
Hello! For any issues with crashing or missing items, please submit a support ticket at support.trionworlds.com. Please make sure to incl [..]
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12:06 pm, December 7, 2016
Quote:
Originally Posted by Hesk
Hello! For any issues with crashing or missing items, please submit a support ticket at support.trionworlds.com. Please make sure to inc [..]
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12:06 pm, November 30, 2016
Quote:
Originally Posted by Hesk
Hello! For any issues with missing items, please submit a support ticket at support.trionworlds.com so that our Customer Service team can [..]
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12:06 pm, November 24, 2016
Quote:
Originally Posted by Hesk
Hello! For any issues with incorrect or missing rewards, please submit a support ticket at support.trionworlds.com so that our Customer S [..]
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2:06 am, November 23, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're missing your contest rewards! If you submit a support ticket our CS team may be able to help you with this.
[..]
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2:06 am, November 22, 2016
Quote:
Originally Posted by Fasti
We're sending out the rewards for everyone now based on your current Power Rank (we can't grant based on a previous PR). The rewards won [..]
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