2:06 am, March 2, 2018
Quote:
Originally Posted by Fasti
Hey there!Most players aren't experiencing this issue so we'll want to troubleshoot things first. Usually this would be caused by an add [..]
View
2:06 am, January 3, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Ithiridiel
And now i started to get grandom CTDs without any error message, on [..]
View
3:06 am, August 17, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having trouble, I'd contact our CS team and provide them with your DxDiag report so they can investiga [..]
View
3:06 am, June 14, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you haven't already, I'd give these troubleshooting steps a try. If those don't help, submit a support ticket and p [..]
View
3:06 am, May 18, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having trouble! I'd take a look at these troubleshooting steps and see if they help you. If not, submit a ti [..]
View
3:06 am, April 18, 2017
Quote:
Originally Posted by ZamboniChaos
If you've already attempted the steps listed in this support article, submit a support ticket and attach your DxDiag report so ou [..]
View
3:06 am, April 13, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Have you already tried verifying the integrity of the game cache? If so, submit a support ticket and attach your DxDia [..]
View
3:06 am, April 12, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I wasn't able to reproduce this on my machine, so if you're still having trouble I'd give these troubleshooting steps [..]
View
3:06 am, April 2, 2017
Quote:
Originally Posted by ZamboniChaos
Have you tried these troubleshooting steps? If those don't help, submit a support ticket and provide our team with your DxDiag re [..]
View
3:06 am, March 31, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Have you already tried basic video and graphics troubleshooting? If so, submit a ticket and attach your DxDiag report [..]
View
2:06 am, March 9, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Have you attempted all of the troubleshooting steps in this support article? If not, please give those a try. If you'r [..]
View
2:06 am, February 25, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Mezz100
Its says trove exe missing compnent then the missing dll :mad:
[..]
View
2:06 am, February 18, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'd give these troubleshooting steps a try and see if they help. If not, submit a ticket and provide our CS team with [..]
View
2:06 am, January 20, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'd take a look at this support article and see if there are any troubleshooting steps you haven't tried yet. If that [..]
View
2:06 am, January 19, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Have you tried updating DirectX by any chance? You can find instructions on how to do that in this thread.
[..]
View
2:06 am, January 5, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still experiencing these crashes, I'd take a look at this support article and see if those steps help. If no [..]
View
12:06 pm, December 21, 2016
Quote:
Originally Posted by Hesk
If you are still having issues with freezes/lockups, please make sure to submit a support ticket at support.trionworlds.com with this inf [..]
View
12:06 pm, December 7, 2016
Quote:
Originally Posted by Hesk
Hello! For any issues with crashing or missing items, please submit a support ticket at support.trionworlds.com. Please make sure to incl [..]
View
12:06 pm, December 7, 2016
Quote:
Originally Posted by Hesk
Hello! For any issues with crashing or missing items, please submit a support ticket at support.trionworlds.com. Please make sure to inc [..]
View
12:06 pm, December 6, 2016
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com and we'll be happy to investigate this issue with you. Please make sure [..]
View
12:06 pm, December 6, 2016
Quote:
Originally Posted by Hesk
For crashing issues, please try these steps:https://support.trionworlds.com/hc/e...rashing-IssuesIf the issue persists, please submit a s [..]
View
2:06 am, December 2, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! You may find a few additional steps in this support article that may help. If not, submit a ticket and provide our CS [..]
View
2:06 am, November 30, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by ZMauro
Hello, I created a request on the site you mentioned, now how do [..]
View
12:06 pm, November 29, 2016
Quote:
Originally Posted by Hesk
Thank you for the update. If you continue having issues, please submit a support ticket at support.trionworlds.com so that our Tech Suppo [..]
View
2:06 am, November 29, 2016
Quote:
Originally Posted by Carthax
I'd start by trying to update DirectX, which you can do using these links:https://www.microsoft.com/en-us/down...ylang=en&id=3 [..]
View
2:06 am, November 27, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! You may want to give these troubleshooting steps a try and see if that helps. If not, submit a support ticket and atta [..]
View
2:06 am, November 17, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having trouble, I'd submit a support ticket and provide them with your DxDiag report so they can inves [..]
View
2:06 am, November 10, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I'd take a look at these troubleshooting steps and give them a try. If those don't work, submit a ticket and provide o [..]
View
2:06 am, November 9, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! You might find these support articles helpful: Resolving Crashing Issues Resolving Video And Graphics Issues If thos [..]
View
2:06 am, November 7, 2016
Quote:
Originally Posted by Carthax
There could be several things causing this kind of issue. It could be that one particular system doesn't have the correct DirectX file [..]
View
2:06 am, November 5, 2016
Quote:
Originally Posted by ZamboniChaos
Thanks for the extra info! I'd check out this support article and see if any of those steps help you. If not, submit a ticket and [..]
View
12:06 pm, November 1, 2016
Quote:
Originally Posted by Hesk
Hello! Please try these steps (specifically the DirectX steps) and, if you are still having a problem, please submit a support ticket at [..]
View
2:06 am, October 30, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! I'd review this support article and make sure you've already tried all of the steps listed there. If those st [..]
View
3:06 am, October 29, 2016
Quote:
Originally Posted by ZamboniChaos
I'd recommend contacting our CS team and providing them with your DxDiag report. They might have some additional troubleshooting [..]
View
1:06 pm, October 26, 2016
Quote:
Originally Posted by Hesk
If you've already tried these basic troubleshooting steps, go ahead and submit a support ticket with your DxDiag report attached so our C [..]
View
3:06 am, October 26, 2016
Quote:
Originally Posted by ZamboniChaos
If you've already tried these basic troubleshooting steps, go ahead and submit a support ticket with your DxDiag report attached [..]
View
3:06 am, October 26, 2016
Quote:
Originally Posted by ZamboniChaos
If you've already tried all of the troubleshooting steps located in this article, please submit a support ticket and provide our [..]
View
1:06 pm, October 18, 2016
Quote:
Originally Posted by Elucidator
Sorry to hear that! I would suggest changing your renderer back to DirectX by deleting your trove.cfg file. If you need additional [..]
View
3:06 am, October 16, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! I'd give these troubleshooting steps a try and see if that fixes your issue. If not, submit a support ticket [..]
View
3:06 am, October 12, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry to hear you're having trouble with this. Since you've already tried these basic steps, please submit a support t [..]
View
3:06 am, October 9, 2016
Quote:
Originally Posted by ZamboniChaos
This error is sometimes caused by your antivirus settings, so you may want to review this support article and follow the steps fo [..]
View
3:06 am, October 5, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear your friend is having trouble! I'd have him submit a support ticket and provide our CS team with his DxDiag report [..]
View
3:06 am, October 3, 2016
Quote:
Originally Posted by Carthax
It may be worth attempting to update DirectX on your system. You can do so using the links below:https://www.microsoft.com/en-us/down. [..]
View
3:06 am, October 2, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I'd give these troubleshooting steps a try and see if any of those work for you. If not, submit a support ticket and p [..]
View
3:06 am, October 2, 2016
Quote:
Originally Posted by ZamboniChaos
If you've already attempted all of these basic troubleshooting steps, go ahead and submit a support ticket so our CS team can inv [..]
View
3:06 am, September 29, 2016
Quote:
Originally Posted by ZamboniChaos
We have some general troubleshooting steps for crashing issues you may want to take a look at, but if those don't help I'd submit [..]
View
3:06 am, September 23, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! My first suggestion would be to try updating your video drivers. If that doesn't work, submit a support ticket and pro [..]
View
3:06 am, September 21, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! My first recommendation is to try these troubleshooting steps. If those don't work, submit a support ticket and attach [..]
View
3:06 am, September 18, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having trouble launching Trove! I'd suggest submitting a support ticket and providing our CS team with your [..]
View
3:06 am, September 15, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I'd suggest trying these troubleshooting steps and see if they help you. If not, submit a support ticket and provide o [..]
View
3:06 am, September 11, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry to hear you're having trouble. If you haven't already, I'd review this support article and try the troubleshooti [..]
View
3:06 am, August 26, 2016
Quote:
Originally Posted by ZamboniChaos
You may want to give these troubleshooting steps a try to see if they help! If not, our CS team would be happy to take a closer l [..]
View
3:06 am, August 26, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! The first thing I'd suggest is reviewing this support article and trying the steps listed there. If they don't work, c [..]
View
3:06 am, August 25, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you haven't already, give these troubleshooting steps a try and see if they work for you. If not, submit a support [..]
View
3:06 am, August 25, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! If you've already tried basic troubleshooting, I'd submit a support ticket and provide your DxDiag report so our CS tea [..]
View
3:06 am, August 19, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If the steps located in this support article didn't help, please submit a support ticket and attach your DxDiag report [..]
View
3:06 am, August 15, 2016
Quote:
Originally Posted by Carthax
It would be more beneficial to see the entire DxDiag to provide any kind of specific troubleshooting. With that being said, you can al [..]
View
3:06 am, August 12, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Ambro! Since you've already attempted several basic troubleshooting steps, I'd suggest submitting a support ticket and [..]
View
3:06 am, August 3, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! We have some troubleshooting steps on our support page you may want to try if you haven't already. If they do [..]
View
3:06 am, August 3, 2016
Quote:
Originally Posted by ZamboniChaos
You may want to review these troubleshooting steps and see if any of them help. If not, contact our CS team directly and provide [..]
View
3:06 am, August 1, 2016
Quote:
Originally Posted by Carthax
I would suggest submitting a support ticket with the description of the error, as well as your system's DxDiag report. You can get you [..]
View
3:06 am, July 31, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! You may want to give these troubleshooting steps a try. If those don't work for you, contact our CS team directly so t [..]
View
3:06 am, July 31, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! We have a list of basic troubleshooting steps on our support page, so if you need directions that's a good place to lo [..]
View
3:06 am, July 30, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry to hear you're these issues. You may want to review these troubleshooting steps and see if there are any you hav [..]
View
3:06 am, July 30, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If your game is crashing, you may want to review these troubleshooting steps and see if any of them work for you. If [..]
View
3:06 am, July 27, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! Have you tried these troubleshooting steps? They might help resolve the problem. If those didn't work for you, please c [..]
View
3:06 am, July 24, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having trouble! I'd recommend contacting our CS team and providing them with your DxDiag report so they can [..]
View
3:06 am, July 23, 2016
Quote:
Originally Posted by ZamboniChaos
Hi! My first suggestion would be to try these basic troubleshooting steps and see if any of those work. If not, contact our CS te [..]
View
3:06 am, July 22, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! We have some troubleshooting steps on our support page that I'd recommend trying if you haven't already. If those don't [..]
View
3:06 am, July 21, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear those steps didn't help! I'd suggest getting in touch with our CS team so they can investigate this further. When y [..]
View
3:06 am, July 21, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! My first suggestion would be to review these troubleshooting steps if you haven't already. If those don't work, get in [..]
View
3:06 am, July 16, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! Just to confirm, you've already tried reinstalling Trove correct? If so, go ahead and contact our CS team so they can t [..]
View
3:06 am, July 16, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there Underground! Sorry you're having trouble launching Trove. My first suggestion would be to review this support article an [..]
View
3:06 am, July 15, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry to hear you're having these crashing issues. You may want to review this support article and see if any of those [..]
View
3:06 am, July 7, 2016
Quote:
Originally Posted by Carthax
I would suggest making sure your system's video drivers are up to date. You should be able to update them by visiting the video card m [..]
View
3:06 am, June 29, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I'd recommend trying these troubleshooting steps and see if that helps any. If not, contact our CS team and provide th [..]
View
3:06 am, June 26, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! You may want to try some basic troubleshooting steps and see if they help prevent this crash from occurring. If not, c [..]
View
3:06 am, June 25, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you haven't already, give these troubleshooting steps a try and see if that helps at all. If not, please contact ou [..]
View
3:06 am, June 25, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry to hear you're having crashing issues. I'd recommend trying these troubleshooting steps and see if they help you [..]
View
3:06 am, June 24, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry to hear that! I'd recommend trying these troubleshooting steps and see if any of them help fix this problem.If n [..]
View
3:06 am, June 19, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! We have some troubleshooting steps for crashing issues on our support page that might work for you. If not, contact ou [..]
View
3:06 am, June 17, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If Trove is crashing, you may want to check out this support article and see if any of the steps there help you. If no [..]
View
3:06 am, June 16, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry you're having trouble launching Trove! My first suggestion would be to review this support article and make sure [..]
View
3:06 am, June 12, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! You may want to try these troubleshooting steps and see if those work for you. If not, contact our CS team directly an [..]
View
3:06 am, June 11, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having crashing trouble! I noticed you already have a ticket in, and I'd suggest attaching a DxDiag report t [..]
View
3:06 am, June 5, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! We have some basic troubleshooting steps on our support page that may help with this, but if not, contact our [..]
View
3:06 am, June 4, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I'd suggest reviewing this support article and see if there are any steps you haven't already tried. If none of them w [..]
View
3:06 am, June 4, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! I'd recommend trying these troubleshooting steps and see if any of them work for you. If not, contact our CS [..]
View
3:06 am, June 2, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the trouble Ikarus! I'd suggest contacting our CS team directly and providing them with your DxDiag info so they take a [..]
View
3:06 am, June 1, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear about the trouble you're having! My best suggestion for you would be to review these troubleshooting steps and conf [..]
View
3:06 am, May 29, 2016
Quote:
Originally Posted by ZamboniChaos
A fairly common issue that can cause FPS problems is having outdated video card drivers, so I'd check and see if you have any pen [..]
View
3:06 am, May 28, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there ZephLore! We have some troubleshooting steps for both FPS and crashing issues on our support page you may want to try:R [..]
View
3:06 am, May 28, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there WolfByte! You may want to try these troubleshooting steps and see if that fixes the problem for you. If not, contact ou [..]
View
3:06 am, May 26, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry to hear you're having crashing trouble! Go ahead and take a look at this support article and see if there are an [..]
View
3:06 am, May 21, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the trouble! My first suggestion would be to check out this support article and try the steps listed there. If those do [..]
View
3:06 am, May 21, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! First, I'd recommend reviewing this support article and trying the troubleshooting steps listed there. If tho [..]
View
3:06 am, May 20, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry for the trouble! My first suggestion would be to try these troubleshooting steps and see if that improves your s [..]
View
3:06 am, May 19, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Novuhz
New record without crashing! xDhttp://i.imgur.com/Sx4mK5V.png
[..]
View
3:06 am, May 18, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having crashing trouble! First, I'd take a look at these troubleshooting steps and see if any of them help a [..]
View
3:06 am, May 13, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry to hear you've been having these problems. The first thing I would recommend is trying some basic troubleshootin [..]
View