2:06 am, March 15, 2018
Quote:
Originally Posted by Fasti
Can you give us more info on what was happening when you tried to make a purchase? It may help us figure out the cause. Just to be clear [..]
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2:06 am, February 2, 2018
Quote:
Originally Posted by Fasti
Hey all,We're aware that some players are having trouble linking accounts or receiving their Twitch Prime bundle items, and we have some [..]
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2:06 am, January 18, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by dsadsa
I followed every step but i cant see any option for quitting the abo. p [..]
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2:06 am, December 30, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by SiNisterTrauma
Thank you for your help. How will i know if the problem is reso [..]
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2:06 am, December 29, 2017
Quote:
Originally Posted by Fasti
Hey there,Unfortunately, there is no way to transfer class progress between accounts. In Trove it's the account makes progress and Class [..]
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3:06 am, October 24, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by KoBeWi
I have the same problem after Windows Fall Creators Update. When game s [..]
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3:06 am, October 6, 2017
Quote:
Originally Posted by Fasti
Error codes in the 5000 range are generally related to Windows/OS issues. It means that something in the operating system is blocking in [..]
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3:06 am, September 9, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by jejaz
today logged on and did some fliping and sunligh tbulb farming i had got [..]
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3:06 am, September 1, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by NinjaOtaku
What should I do please help me? I have a token quest (for start), [..]
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3:06 am, July 26, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! If you submit a support ticket, our CS team will take a look at this and may be able to help.
Jump [..]
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3:06 am, July 20, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Tralaxx
hi, sorry to bother. i won a dragon on the trove official stream about [..]
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3:06 am, May 24, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I see you've already submitted a support ticket, so our CS team will be in touch as soon as possible.
Jump [..]
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3:06 am, May 24, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Please give these troubleshooting steps a try and see if they help. If you're on Mac, try the steps listed in this sup [..]
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3:06 am, April 19, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by TotalBlank
So I received another reply from customer support and guess [..]
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3:06 am, April 12, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Cashmoneyunicorn
I cant log in my trove every time i do i kicks me out and ask [..]
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3:06 am, April 4, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by ZnoobX SoLo
Never has trove ever been hit with a day like this. This must be t [..]
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2:06 am, March 18, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Have you contacted our CS team? They'd be happy to look into this for you and may be able to help.
Jump to [..]
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2:06 am, March 5, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I see you've already submitted a support ticket, so our CS team will review it as soon as possible and may be able to [..]
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2:06 am, March 4, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Our team will take a look at your ticket as soon as possible, and they may be able to help. It may take a few days to [..]
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2:06 am, March 3, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you submit a support ticket, our CS team will be able to take a closer look at this and may be able to help.
[..]
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2:06 am, February 18, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'd give these troubleshooting steps a try and see if they help. If not, submit a ticket and provide our CS team with [..]
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12:06 pm, February 15, 2017
Quote:
Originally Posted by Hesk
Hello! If this issue is persisting, please try these steps, and submit a support ticket at support.trionworlds.com if they do not help.ht [..]
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2:06 am, February 15, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you submit a support ticket our CS team would be happy to look into this, and they may be able to help.
[..]
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2:06 am, February 12, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you submit a support ticket, our CS team would be happy to look into this for you and may be able to help.
[..]
View
2:06 am, February 9, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you contact our CS team, they'd be happy to look into this for you and may be able to help.
Jump to post [..]
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2:06 am, February 6, 2017
Quote:
Originally Posted by Carthax
Teodorp99 is correct, there is a buyback feature on the loot collector if you accidentally collect items. If too much time has passed [..]
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2:06 am, February 3, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I noticed you already submitted a ticket for this, so we'll review it as soon as possible and hopefully be able to hel [..]
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2:06 am, February 1, 2017
Quote:
Originally Posted by ZamboniChaos
Hi there! I'd take a look at this support article and see if the steps listed there help. If not, submit a ticket so our CS team [..]
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2:06 am, January 25, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Patton
Excuese me i ment to say...i bought the gem booster pack, not the gem [..]
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2:06 am, January 23, 2017
Quote:
Originally Posted by Carthax
If you're playing on PC you should have a materials inventory that the majority of your materials will automatically go to. If you don [..]
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12:06 pm, January 17, 2017
Quote:
Originally Posted by Hesk
Hello! I would recommend completing these tests, and submitting a support ticket at support.trionworlds.com once you have the results:htt [..]
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2:06 am, January 13, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'd take a look at this support article and see if any of those steps help. If not, you may want to submit a ticket so [..]
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2:06 am, January 5, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still experiencing these crashes, I'd take a look at this support article and see if those steps help. If no [..]
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2:06 am, December 26, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! If you submit a support ticket our CS team would be happy to look into this for you and may be able to help.
[..]
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2:06 am, December 23, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by PBmaximus
OMGosh! Thank You soooooo much! Did not notice the new tab! [..]
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2:06 am, December 18, 2016
Quote:
Originally Posted by Fasti
I've added these issues to our Known Bug List. If you get into the state where you can't do anything you can exit the game to fix it. If [..]
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2:06 am, December 14, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by BaddTony
I'm having the same issue after purchasing the Essentials pack, I rec [..]
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2:06 am, December 8, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Fr0zenFlame
Hey guys, one of my friends told me that there are yet again quest [..]
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2:06 am, December 4, 2016
Quote:
Originally Posted by GM Talriel
Hey there! You may find a few additional steps in this support article that may help. If not, submit a ticket and our CS team will [..]
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2:06 am, December 2, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! You may find a few additional steps in this support article that may help. If not, submit a ticket and provide our CS [..]
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2:06 am, October 30, 2016
Quote:
Originally Posted by ZamboniChaos
These troubleshooting steps might help you sort this out. If those don't work, contact our CS team so they can take a closer look [..]
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3:06 am, October 18, 2016
Quote:
Originally Posted by Junebug
Thanks for reporting this, guys. We made a blanket fix to address most issues with vanishing sprites, but there are still some outlier [..]
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3:06 am, September 14, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you submit a support ticket, our CS team would be happy to investigate this for you and may be able to help.
[..]
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3:06 am, August 27, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you submit a support ticket, our CS team would be happy to look into this and may be able to help.
Jump [..]
View
3:06 am, August 19, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having crashing issues! Our team is still working on fixing these problems, so please continue to send in yo [..]
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3:06 am, August 14, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Our team is still investigating the cause of these crashing issues, so please keep sending in your crash reports. In t [..]
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3:06 am, August 5, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! If you submit a support ticket, our CS team would be happy to look into this and may be able to help.
[..]
View
3:06 am, August 4, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Go ahead and give these troubleshooting steps a try and see if they help. If not, submit a support ticket so they our [..]
View
3:06 am, August 3, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! If you submit a support ticket, our CS team would be happy to investigate this for you and may be able to hel [..]
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3:06 am, August 3, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Luritron! If you submit a support ticket, our CS team would be happy to look into this for you and may be able to help. [..]
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3:06 am, August 3, 2016
Quote:
Originally Posted by ZamboniChaos
You may want to review these troubleshooting steps and see if any of them help. If not, contact our CS team directly and provide [..]
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3:06 am, July 31, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! If you submit a support ticket, our CS team would be happy to look into this and may be able to help.
[..]
View
3:06 am, July 29, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! If you contact our CS team, they can look into this for you and may be able to help.
Jump to post. [..]
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3:06 am, July 24, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I see you already submitted a support ticket, so one of our CS agents will respond as soon as they can and investigate [..]
View
3:06 am, July 17, 2016
Quote:
Originally Posted by ZamboniChaos
Hi! Sorry for the trouble. We have some basic Mac troubleshooting on our support page, so I'd take a look at those steps and see [..]
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3:06 am, July 15, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry to hear you're having these crashing issues. You may want to review this support article and see if any of those [..]
View
3:06 am, July 14, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! If you submit a support ticket, our CS team would be happy to look into this for you and may be able to help.
[..]
View
3:06 am, May 22, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that Genominus! I'd recommend trying these troubleshooting steps and see if they help. If not, contact our CS team [..]
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3:06 am, May 8, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the trouble Mausi! We have several troubleshooting steps for crashing issues on our support page, so take a look at tho [..]
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3:06 am, May 8, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by GreenJello
I recently got allowance. So I decided to spend it on one of [..]
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3:06 am, May 4, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the trouble! If you submit a support ticket, our CS team would be happy to investigate this for you and see if there's [..]
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3:06 am, April 23, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by MaximusNuman
https://support.trionworlds.com/hc/e...equests/604991Pls help me, [..]
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3:06 am, April 14, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! First, I'd try some basic troubleshooting steps and see if they help. If not, go ahead and contact our CS team directl [..]
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3:06 am, April 10, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by NIghtOwl
When My friend updated it he can still play the game but the n [..]
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3:06 am, April 10, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Heco! We have some basic troubleshooting steps on our website that may help. If not contact our CS team so they can inv [..]
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3:06 am, April 7, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I'd check out the troubleshooting steps we have on our support page and see if any of those help. If not, get in touch [..]
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3:06 am, April 6, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Folo
since a week ago everytime i logged in, i got trove errors, it sta [..]
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3:06 am, April 3, 2016
Quote:
Originally Posted by ZamboniChaos
This error is usually caused by temporary platform issues, but if you're still unable to make purchases go ahead and contact our [..]
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3:06 am, April 1, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Ch1nky43
I have the same problemBUMP
Hey there! I'd recomme [..]
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3:06 am, April 1, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! First I'd review some of the basic troubleshooting steps we have on our support page and see if any of those help. If [..]
View
3:06 am, April 1, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Uncle Ron
I tried everything in the posts and nothing worked. I fear th [..]
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3:06 am, March 30, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Nich! I'd suggest trying some of the basic troubleshooting steps on our support page and see if those help. If not, get [..]
View
2:06 am, March 23, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Check out our support article for connection issues and see if any of those steps help. If not, contact our CS team an [..]
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2:06 am, March 23, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there paha! If you submit a support ticket, our CS team may be able to help. When you do, please make sure to include a DxDia [..]
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2:06 am, March 23, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having crashing issues, I'd review our support article and see if any of the steps listed there help.I [..]
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2:06 am, March 20, 2016
Quote:
Originally Posted by ZamboniChaos
It sounds like this is a network related issue, so I'd suggest taking a look at our basic connectivity troubleshooting article an [..]
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2:06 am, March 19, 2016
Quote:
Originally Posted by ZamboniChaos
Hey everybody!One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aw [..]
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2:06 am, March 19, 2016
Quote:
Originally Posted by ZamboniChaos
Thanks for letting us know Sneaky! If you submit a support ticket, our CS team can investigate this for you and may be able to he [..]
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2:06 am, March 18, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! If you submit a support ticket, our CS team can investigate this and may be able to help. Best of luck!
[..]
View
2:06 am, March 16, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Our Customer Support team may be able to help. Submit a support ticket and an agent will respond as soon as possible!
[..]
View
2:06 am, March 4, 2016
Quote:
Originally Posted by TrionBrasse
Hello all!I know you don’t see me around Trove forums too often, but I wanted to come here to chat a bit about our Trove [..]
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2:06 am, March 4, 2016
Hello all!
I know you don’t see me around Trove forums too often, but I wanted to come here to chat a bit about our Trove livestreaming/videographer program, part of the Trion Creators Progr [..]
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2:06 am, March 3, 2016
Quote:
Originally Posted by ZamboniChaos
Hi Flarice! If you're still having this problem, contact Customer Support and they may be able help. Best of luck!
Jum [..]
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2:06 am, February 28, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! As you mentioned, our CS team may be able to help. Go ahead and have your friend submit a support ticket so CS can inve [..]
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2:06 am, February 28, 2016
Quote:
Originally Posted by ZamboniChaos
Hi Piglet! Our Customer Support team may be able to help. Submit a ticket and they'll be happy to investigate this for you!
[..]
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2:06 am, February 18, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Cristiano! There's a chance this might be a network issue as CarlZalph mentioned, so you may want to try a few basic tr [..]
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2:06 am, February 17, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by nawor
I know I've done about 8 colony courtships and basically hit every hell [..]
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2:06 am, February 14, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Eclipze! The class coin you're referring to is actually acquired at Mastery Rank 15, not Mastery Rank 11. If you reach [..]
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2:06 am, February 13, 2016
Quote:
Originally Posted by ZamboniChaos
I'm sorry this happened to you! The good news is, our CS team might be able to help. If you submit a support ticket, our team wil [..]
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2:06 am, February 12, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Yukiryu!If you've accidentally erased one of your cornerstones, don't worry! Our Customer Support team may be able to h [..]
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2:06 am, February 12, 2016
Quote:
Originally Posted by ZamboniChaos
Hi Wildie! On our support site, we have some basic Glyph troubleshooting steps that might fix this problem. If they don't work, [..]
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2:06 am, February 1, 2016
Quote:
Originally Posted by Fasti
Hi there,Is Glyph set for the EU or NA servers? Ping is specifically the time it takes for network info to travel from a location to a d [..]
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2:06 am, January 19, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by blackmask66
Help me guys!I play steam version and when i try to buy 19.99$ 325 [..]
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12:06 pm, December 24, 2015
Quote:
Originally Posted by Fasti
Use /uiscale 1 for default, higher to make the UI bigger, or down to /scaleui .8 to go smaller.There is also a file that can be deleted [..]
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2:06 am, December 22, 2015
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by beckettb
you can try deleting the shadercache folder in [name] > appdat [..]
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2:06 am, October 30, 2015
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by gGiakh
Thanks for replying ,your response has made me feel that im not complet [..]
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3:06 am, October 23, 2015
Quote:
Originally Posted by Fasti
We have this listed in our Official Forum Rules. 3. Obscenity/Vulgarity: Do not make excessively vulgar statements on the forums. Do no [..]
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3:06 am, October 21, 2015
Quote:
Originally Posted by Fasti
Wow, those are some doozies. We'll check it out, but any info will help. When did this start? Do other people around you see anything, o [..]
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3:06 am, September 9, 2015
Quote:
Originally Posted by Fasti
We're tracking this issue in this thread. If you can send us the file requested there, that would be a huge help. Thanks!
Ju [..]
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3:06 am, August 8, 2015
Quote:
Originally Posted by Fasti
What steps have you already tried? Generally, if you're stuck on that message, and the server is online, you can give it a couple minute [..]
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