3:06 am, April 12, 2018
Quote:
Originally Posted by Fasti
Hi all, We've temporarily brought the PlayStation 4 servers offline while we investigate an issue. We apologize for the short notice, a [..]
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3:06 am, April 12, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Two_Pinky_Ringz
R we being compensated for lustrous boxes since we can't play
[..]
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3:06 am, April 12, 2018
Update 7 - 6:37 PM PDT (1:37 AM GMT) - We're back online and have more info on recent issues on the PS4 version of Trove here.Update 6 - 6:30 PM PDT (1:30 AM GMT) - We're finalizing things now and wil [..]
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3:06 am, April 10, 2018
Quote:
Originally Posted by Fasti
Please check out this post on how to report bugs so we can address them as quickly as possible. A key elements are not creating new thre [..]
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3:06 am, April 6, 2018
Quote:
Originally Posted by Fasti
Please post in an existing thread for a specific issue. Don't create new threads to ask for compensation regarding issues being discusse [..]
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3:06 am, April 6, 2018
Quote:
Originally Posted by Fasti
The servers were back online for console about 5 minutes before expected downtime and PC was up 5 minutes after. If you can't get logged [..]
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3:06 am, April 6, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by tenchu12
Glyph support page broken?I have starteted a new thread but nobody an [..]
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3:06 am, April 4, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by TJ13
No word on any progress. Also no update on the "internal" talks [..]
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3:06 am, April 3, 2018
Quote:
Originally Posted by PostCard
Hey everyone,We're doing a restart to address the Daily Bonus for Shadow Tower Souls not applying properly for Patrons issue. Downtim [..]
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3:06 am, April 3, 2018
Hey everyone,
We're doing a restart to address the Daily Bonus for Shadow Tower Souls not applying properly for Patrons issue. This will fix the issue for players who run Shadow Towers after the hotfi [..]
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3:06 am, March 30, 2018
Quote:
Originally Posted by Fasti
Hey there!I moved your thread to the Tech Support forums as "bugs" generally impact most players in the same way and this is l [..]
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3:06 am, March 26, 2018
Quote:
Originally Posted by PostCard
Known Issues(PS4 and Xbox Only) The tutorial may crash immediately after the first **** two enemies step. This should only occur onc [..]
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3:06 am, March 26, 2018
Known Issues(PS4 and Xbox Only) The tutorial may crash immediately after the first **** two enemies step. This should only occur once per account, and should not occur again after a restart.
Attempti [..]
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2:06 am, March 8, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by pipebender
Two days, no response here and no response in my ticket.
[..]
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2:06 am, March 7, 2018
Quote:
Originally Posted by Fasti
We're just rolled out a hotfix to address this error. You should all be good to go now. Please let us know if you're still having an iss [..]
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2:06 am, February 17, 2018
Quote:
Originally Posted by PostCard
New Class - VanguardianSwooping in to the spotlight, the Vanguardian’s here to save the day!
The Vanguardian packs a punch [..]
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12:06 pm, January 24, 2018
Update 4 - The remaining instances of players being unable to login to Trove appear to be resolved. If you haven't tried to login in the last 30 minutes or so please restart your console before trying [..]
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2:06 am, December 23, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Axa
The servers is basically unplayable, can't you guys just ignore all of us [..]
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12:06 pm, December 20, 2017
Update 3 - The restart seemed to resolve the issue. We're keeping an eye on things and will update here again if we see any additional issues.
Update 2 - Looks like we'll need to restart the PS4 EU s [..]
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2:06 am, December 8, 2017
Quote:
Originally Posted by Fasti
I've edited the post to make the title something clearly related to the specific issue. I've also moved the post to the Bug Report forum [..]
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2:06 am, November 29, 2017
Quote:
Originally Posted by Phantasie
Quote:
Originally Posted by tynamo921
Every time I try to log in the log in sequence gets stuck at &qu [..]
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2:06 am, November 21, 2017
Quote:
Originally Posted by Fasti
We're investigating this bug now. It shouldn't have an impact on the free fixtures at all and is just a confusing visual issue. If we ca [..]
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2:06 am, November 18, 2017
Quote:
Originally Posted by Phantasie
Hi JeremyThere was an issue with this on XBox, however we should have resolved it late last night. Could you restart your XBox, star [..]
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2:06 am, November 16, 2017
Quote:
Originally Posted by Junebug
If you are a modder who had a mod go live with Trove: Adventures, please read!We have had some scattered issues with codes not redeemi [..]
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2:06 am, November 16, 2017
Quote:
Originally Posted by Fasti
If you're in only one club it will be your primary. You shouldn't need to take any other steps. Your primary club will be greyed out. If [..]
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2:06 am, November 10, 2017
Quote:
Originally Posted by Fasti
Are you using any addons? If so, try disabling all of them and see if the issue continues. If that resolves it you'll just need to pinpo [..]
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3:06 am, October 24, 2017
Quote:
Originally Posted by Fasti
If you have High Sierra OS that's a known issue. but our team is working on it now. We should have more info to share on that this week. [..]
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3:06 am, October 19, 2017
Quote:
Originally Posted by Fasti
Make sure the topic of your thread is specific to your issue. If it isn't, we won't be able to track it later. Keep in mind that we've d [..]
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3:06 am, October 4, 2017
Quote:
Originally Posted by Fasti
We are investigating the issue connecting to PC EU. For now, swap Glyph to NA to get in game and we'll post more once we've resolved the [..]
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3:06 am, October 4, 2017
Update #5 - 1PM PDT (8PM GMT) - All versions of Trove are online now. Thanks so much for being awesome!Update #4 - 12:15 PM PDT (7:15 PM GMT) - Sorry for the delayed update, folks. Trove on PS4 North [..]
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3:06 am, August 23, 2017
Quote:
Originally Posted by Fasti
Thanks for the feedback. We're sorry to see you go but we can understand your concerns.1. Bug fixes are handled based on priority. For t [..]
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3:06 am, August 18, 2017
Quote:
Originally Posted by Fasti
Hi all, We're restarting the PS4 EU version of Trove to address a connection issue. Downtime should be very brief (approximately 20 min [..]
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3:06 am, August 18, 2017
Update - We're back! Thanks everyone. PS4 EU is ready to play.
Hi all,
We're restarting the PS4 EU version of Trove to address a connection issue. Downtime should be very brief (approximately 20 min [..]
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3:06 am, August 15, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there, we're still working on permanent fix for this issue. In the meantime, were performing periodic grants to players who c [..]
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3:06 am, August 12, 2017
Quote:
Originally Posted by Din Othar
Quote:
Originally Posted by Unknown_Y
Trove Monday Blue...1: Most ppl are on monday for contest reward [..]
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3:06 am, July 28, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Siimon
I will only show part of the text since the majority doesn't concern th [..]
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3:06 am, July 25, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by monsteradam8
I wantet to change my gem. It will be deleted ok . The gem delete [..]
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1:06 pm, July 19, 2017
Quote:
Originally Posted by Hesk
Hello! We did have a networking issue that caused temporary problems with connections, but this should no longer be an issue. If you cont [..]
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3:06 am, July 13, 2017
Quote:
Originally Posted by Fasti
Hey all,Our network team is working to mitigate an ongoing DDoS attack. We'll post updates regularly until this is resolved.Looking ahea [..]
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3:06 am, July 12, 2017
Quote:
Originally Posted by Fasti
Hey folks,The QA team confirmed the issue. Roughly every twelve hours we're going through and granting the Floral Fantasy Aura to player [..]
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3:06 am, July 7, 2017
Update 3 - 12:30 PM PDT (7:30 PM GMT) - The queue has been cleared up and players on the EU servers for PS4 should be able to sign in normally now. Thanks for your patience!Update 2 - 11:20 AM PDT (6: [..]
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1:06 pm, July 5, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com and we will be happy to investigate this issue.
Jump to post. [..]
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3:06 am, June 27, 2017
Quote:
Originally Posted by Fasti
Hey there,Can you provide a bit more info? I'm not really understanding what the specific bug is. Use this format to help us determine t [..]
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1:06 pm, June 22, 2017
Quote:
Originally Posted by Hesk
Hello! This issue should be resolved now. The recent PSN issues put the EU server in a bad state, but a restart has corrected the issue.
[..]
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1:06 pm, June 16, 2017
Quote:
Originally Posted by Fasti
Hey all, We're investigating the issue preventing players from staying connected to the PS4 EU version of Trove. We'll post regular upd [..]
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1:06 pm, June 16, 2017
Update - The restart appears to have resolved the login issue. Please let us know if you're still having trouble staying connected.
Hey all,
We're investigating the issue preventing players from sta [..]
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1:06 pm, May 30, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com so that our Tech Support team can investigate this issue.
[..]
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1:06 pm, May 23, 2017
Quote:
Originally Posted by Hesk
Hello! In addition to your bug report, I would recommend submitting a support ticket at support.trionworlds.com so that our Customer Serv [..]
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3:06 am, May 21, 2017
Resolved: All Trove servers are now back online. Thanks all for your patience while we resolved this issue.
Update: All engineers are on task, but we do not have a definitive ETA for stable service y [..]
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3:06 am, May 16, 2017
Quote:
Originally Posted by Fasti
I've moved this thread to Bug Reports so we can have the QA team look at it. Can anyone who has experienced this issue, preferrably the [..]
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3:06 am, May 9, 2017
Quote:
Originally Posted by Fasti
For in game issues you'll want to submit a support ticket. We can't address those issues via the forums. If you don't have any issues i [..]
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3:06 am, May 3, 2017
Quote:
Originally Posted by Din Othar
Quote:
Originally Posted by Altermaven
I've sent a ticket and I'm hoping they'd fix it by now, but I l [..]
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3:06 am, April 19, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by TotalBlank
So I received another reply from customer support and guess [..]
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3:06 am, April 14, 2017
Quote:
Originally Posted by Fasti
Hey all,We're going to do a restart or the PC Trove servers at 1:45 PM PDT (8:45 PM GMT) to address a login issue.Downtime should take u [..]
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3:06 am, April 8, 2017
Quote:
Originally Posted by Fasti
Hey there!This is definitely an issue we're working to address. We're still investigating the possible causes but we've had great input [..]
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1:06 pm, April 4, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com so that our account support team can investigate the issue.
J [..]
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2:06 am, March 24, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by ReleaseBIT
It was working fine for me today until a few hours earlier. Until I [..]
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2:06 am, March 23, 2017
Quote:
Originally Posted by Phantasie
Hi EveryoneThe "Failed to connect to auth" issue has been resolved. We are still looking into the Leader Boards being down [..]
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2:06 am, March 17, 2017
Quote:
Originally Posted by Fasti
Hey folks!We're bringing the EU - PS4 version of Trove offline for a hotfix to resolve the Mastery Leaderboard issue. This downtime will [..]
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2:06 am, March 16, 2017
Quote:
Originally Posted by Srayer
I'm looking into this but I'm having some trouble reproducing the two issues. I see an problem in the code that could explain the firs [..]
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2:06 am, March 13, 2017
Quote:
Originally Posted by GM Talriel
Hey there, Silk. We are very sorry to hear about this issue. Have you tried the troubleshooting steps found here? If so, and you ar [..]
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12:06 pm, March 4, 2017
Update 3 - 10PM PST (6AM GMT) - We're back online! Please let us know if you're still having trouble changing worlds, accessing Shadow Towers, or leaving the Hub.Update 2 - 9:10 PM PST (5:10 PM GMT) - [..]
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2:06 am, March 3, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by rnsthn
Devs? GMs? Any ideas?
I followed up on this for you. The su [..]
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12:06 pm, March 2, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com so that our Customer Service team can investigate this issue.
[..]
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12:06 pm, February 28, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com so that your Technical Support team can troubleshoot the is [..]
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12:06 pm, February 28, 2017
Quote:
Originally Posted by Hesk
Hello! If this issue is persisting, please submit a support ticket at support.trionworlds.com so that our Technical Support team can trou [..]
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2:06 am, February 28, 2017
Quote:
Originally Posted by GM Talriel
Good morning, Brinize. This sounds like an issue that you are going to have to discuss with your TV/ Monitor manufacturer. Its not [..]
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2:06 am, February 21, 2017
Quote:
Originally Posted by Fasti
The update to the Xbox Insider Hub is blocking access to other games as well. We've been in communication with Microsoft on this and the [..]
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2:06 am, February 20, 2017
Quote:
Originally Posted by GM Talriel
Hey guys,If you are still having issues logging into Trove on PC we would like for you to go ahead and try out the troubleshooting [..]
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2:06 am, February 20, 2017
Quote:
Originally Posted by GM Talriel
Hey guys,If you are still having issues logging into Trove on PC we would like for you to go ahead and try out the troubleshooting [..]
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2:06 am, February 16, 2017
Quote:
Originally Posted by Avarem
Looking at this (and hearing some rumor that PvP is being affected as well). We have some tech that was added and designed to scale mov [..]
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12:06 pm, February 15, 2017
Quote:
Originally Posted by Hesk
Hello! If you have installed mods which haven't been updated, I would recommend disabling them to ensure they aren't the cause of the iss [..]
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12:06 pm, February 12, 2017
Quote:
Originally Posted by Fasti
Update 1 - 12 AM PST (8AM GMT) - We're restarting the EU servers to resolve the connection issue. This can take a little bit of time so [..]
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2:06 am, February 7, 2017
Quote:
Originally Posted by Fasti
Hey there, Have you submitted a ticket? Our support team will be able to investigate for you. I've not seen this issue before myself so [..]
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2:06 am, February 1, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by squall6lc
I think he is referring to not being able to purchase anything in th [..]
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2:06 am, January 27, 2017
Quote:
Originally Posted by Fasti
I've edited the title of the thread to make it more helpful for people who may have concerns about this issue as well. Please be sure to [..]
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2:06 am, January 26, 2017
Quote:
Originally Posted by Twixler
There are a few things to keep in mind here: 1. Copyright material, things that are obviously trademarked and branded by other compan [..]
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2:06 am, January 23, 2017
Quote:
Originally Posted by Carthax
If you're playing on PC you should have a materials inventory that the majority of your materials will automatically go to. If you don [..]
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12:06 pm, December 29, 2016
Quote:
Originally Posted by Hesk
Hello! Support tickets are automatically set to solved after a few days without a response. However, this is only related to the ticket b [..]
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12:06 pm, December 26, 2016
Update 3 - 10:40 PM PST (6:40 AM GMT) - We've made some adjustments to allow things to run a bit more smoothly when lots of players are adventuring at the same time. This should keep things purring fo [..]
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12:06 pm, December 21, 2016
Quote:
Originally Posted by Fasti
Closing down the thread as it doesn't appear to add anything productive to the forums. Some tips for posting productively.If you see a t [..]
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12:06 pm, December 20, 2016
Quote:
Originally Posted by Hesk
Thank you for the report! I've submitted a bug report for this issue, so please keep an eye on upcoming patch notes for any potential fix [..]
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2:06 am, December 19, 2016
Quote:
Originally Posted by Carthax
I'm sorry to hear you've yet to get an answer. We answer tickets in the order that we receive them. With that said, submitting more ti [..]
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12:06 pm, December 15, 2016
Quote:
Originally Posted by Hesk
Hello! Thank you for the report. If you can recall any specific information on what you were doing at the time (manipulating certain item [..]
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2:06 am, December 13, 2016
Quote:
Originally Posted by Fasti
Greetings Trovians!Welcome to the PS4 Bug Report Forum! We want to give you a place to go to report things that aren't working like they [..]
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2:06 am, December 13, 2016
Quote:
Originally Posted by Fasti
Greetings Trovians!Welcome to the Xbox One Bug Report Forum! We want to give you a place to go to report things that aren't working like [..]
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2:06 am, December 12, 2016
Quote:
Originally Posted by Carthax
While we can understand not having network issues, this sure doesn't sound like an FPS issue. FPS issues tend to be constant and passi [..]
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2:06 am, December 6, 2016
Quote:
Originally Posted by Carthax
Quote:
Originally Posted by Dulge
zoomed up to the image of a ***** knight's face.
Hopefully [..]
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2:06 am, November 27, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Do you remember the steps leading up to this bug? If you can provide some additional details that would help our team [..]
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12:06 pm, November 24, 2016
Quote:
Originally Posted by Hesk
Hello! For any players who continue to have issues logging in, please make sure you have completely closed and then re-opened Glyph, as w [..]
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2:06 am, November 23, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Have you tried editing the FoV in your Trove.cfg file by any chance? You should be able to find this file in C:\Progra [..]
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2:06 am, November 21, 2016
Quote:
Originally Posted by GM Talriel
We're sorry to hear about the issues you are encountering. We would suggest that you create a support ticket and one of our GMs wil [..]
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2:06 am, November 7, 2016
Quote:
Originally Posted by Carthax
There could be several things causing this kind of issue. It could be that one particular system doesn't have the correct DirectX file [..]
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12:06 pm, November 1, 2016
Quote:
Originally Posted by Hesk
As mentioned above, please submit a support ticket at support.trionworlds.com so our CS team can correct this issue.
Jump to p [..]
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3:06 am, October 22, 2016
Quote:
Originally Posted by Fasti
I'll keep updates posted on this thread on our Server Status page so please post there if you have additional questions.I want to make s [..]
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3:06 am, October 18, 2016
Quote:
Originally Posted by Junebug
Thanks for reporting this, guys. We made a blanket fix to address most issues with vanishing sprites, but there are still some outlier [..]
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3:06 am, October 16, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! I'd give these troubleshooting steps a try and see if that fixes your issue. If not, submit a support ticket [..]
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3:06 am, October 7, 2016
Quote:
Originally Posted by ZamboniChaos
I just looked into this, and it looks like our team is still trying to get to the bottom of this issue. Thanks for the heads up!
[..]
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3:06 am, October 5, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Quads
Can't say the same for myself. My ticket has been outstanding for [..]
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3:06 am, September 29, 2016
Quote:
Originally Posted by ZamboniChaos
Thanks a lot for the screenshots! I did some more digging and confirmed that our team is currently working on a fix for this issu [..]
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