3:06 am, April 17, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by littlenacre
Hi I am on PS4 and was logged in and experienced the frustrating l [..]
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2:06 am, December 23, 2017
Update 6 - 9AM PST (5PM GMT) Dec. 22 - Hey all! While there is no silver bullet that will cure all impact of DDoS attacks, some changes made by the ISP over the last couple days have shown positive re [..]
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2:06 am, December 20, 2017
Update 5 - 8AM PST (4PM GMT) Dec. 18 - While we do get a couple hours free of DDoS attacks periodically, they have continued to pick up again consistently. The ISP has continued to adjust to mitigate [..]
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2:06 am, December 19, 2017
Update 4 - 11:20 AM PST (7:20 PM GMT) Dec. 17 - Hey all. The attacks have persisted over the weekend with some periods of relative calm. The impacted ISPs have been working to further mitigate the att [..]
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2:06 am, December 16, 2017
Update 3 - 9:30 AM PST (5:30 PM GMT) - The DDoS attacks have continued, with some periods (usually a couple hours at a time) where things are very quiet, followed by a steep increase. Our team is work [..]
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2:06 am, December 15, 2017
Update 2 - 8:45 AM PST (4:45 PM GMT) - We just had several hours without a new attack, but they have started up again. Our network team is monitoring things closely and we're making adjustments and wo [..]
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2:06 am, December 14, 2017
Quote:
Originally Posted by Fasti
The queue, as indicated on the screenshot, is under 1 minute long. It pops up very briefly after a disconnect because 100% of the popula [..]
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2:06 am, December 14, 2017
Update 1 - 4PM PST (12AM GMT) - The DDoS attacks are still happening on very regular intervals. The active mitigation employed is what allows the game to be online at all rather than just being perpet [..]
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2:06 am, December 13, 2017
Update 10 - 10 AM PST (5 PM GMT) - The attacks on the Dallas hub have increased quite a bit which is causing connection issues on our NA servers (and other places). The team is still working with the [..]
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2:06 am, December 12, 2017
Update 9 - Dec. 11 - 11:20 AM PST (7:20 PM GMT) - Steps have been taken to further mitigate the DDoS attacks and they have helped a lot. The attacks are less consistent than they were but do still pop [..]
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12:06 pm, November 28, 2017
Update 8 - 6:45 PM PST (2:45 AM GMT) - 11/27 - While the DDoS has not yet abated, we do continue to work with the ISP to monitor and reduce the impact of these attacks.Update 7 - 5:30 AM PST (1:30 PM [..]
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2:06 am, November 27, 2017
Update 7 - 5:30 AM PST (1:30 PM GMT) - Unfortunately the DDoS has continued over the weekend with only a few brief breaks in between. We'll continue to work with the ISP to reduce the impact of these [..]
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2:06 am, November 24, 2017
Update 6 - 12:50 PM PST (8:50 PM GMT) - 11/23 - The DDoS has started up again over the last few hours, unfortunately. We're going to continue to do work to minimize the impact on your play experiences [..]
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2:06 am, November 23, 2017
Update 5 - 9:30 AM PST (5:30 PM GMT) - We are seeing periods of relative calm, a few hours at a time, on the DDoS front. We're still in regular communication with the data center and ISP as we work to [..]
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2:06 am, November 22, 2017
Update 4 - Nov. 21 - 6:45 AM PST (2:45 PM GMT) - Hey again, folks. We had a pretty decent stretch where the DDoS seemed to subside for a while but it kicked up again yesterday. The team is still activ [..]
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2:06 am, November 18, 2017
Quote:
Originally Posted by Fasti
Since the console account isn't linked we'll need you to email appeals@trionworlds.com and include your gamer tag name. We can't check t [..]
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2:06 am, November 16, 2017
Update 3 - 3:25 PM PST (11:25 PM GMT) - The ongoing DDoS attacks are not pointed directly at us but are hitting the route our traffic takes. We have adjusted the path we're using and working with the [..]
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12:06 pm, November 15, 2017
Update 2 - 10:20 PM PST (6:20 AM GMT) - We've released a couple small updates throughout the day to alleviate some of the lag happening in game, but there continue to be incoming DDoS attacks. If you' [..]
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3:06 am, October 18, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Dark_Soul
I wanted to play again trove, but i played on PTS, but kept saying L [..]
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3:06 am, September 20, 2017
Friday, September 22, 2017 marks the return of the PvP livestream from Austin, TX. Join us on our Trion Worlds Twitch channel for a chance to earn the trophies of members of the dev & GM tea [..]
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3:06 am, September 20, 2017
Quote:
Originally Posted by Fasti
Friday, September 22, 2017 marks the return of the PvP livestream from Austin, TX. Join us on our Trion Worlds Twitch channel for a chan [..]
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3:06 am, September 19, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Rayed
After making a battle arena how do i make available to everyone globally [..]
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3:06 am, August 23, 2017
Quote:
Originally Posted by Fasti
Hey all,We're working to address the PC disconnect and the subsequent queue. We'll keep this post up to date with info so please check b [..]
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3:06 am, August 23, 2017
Quote:
Originally Posted by Fasti
Thanks for the feedback. We're sorry to see you go but we can understand your concerns.1. Bug fixes are handled based on priority. For t [..]
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3:06 am, August 1, 2017
Quote:
Originally Posted by Fasti
Sorry about that, folks. This was a lobby crash that required a restart. After the restart we were back up and running normally.We appre [..]
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3:06 am, July 12, 2017
Quote:
Originally Posted by Fasti
There was a lobby crah but it recovered immediately. There will be a queue for a little while as everyone gets back online but it should [..]
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3:06 am, July 7, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by EverlettLuna
Do we have a rough estimate on when we will be able to get on :) [..]
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3:06 am, July 7, 2017
Update 3 - 12:30 PM PDT (7:30 PM GMT) - The queue has been cleared up and players on the EU servers for PS4 should be able to sign in normally now. Thanks for your patience!Update 2 - 11:20 AM PDT (6: [..]
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3:06 am, July 5, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I just checked on your ticket's status, and it looks like it's still moving up the queue. Our CS team is working throu [..]
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3:06 am, June 14, 2017
[QUOTE=Twixler;761011]
Quote:
Originally Posted by Wontons
Are you guys gonna be updating the Hub PVP rotation with new maps anytime soon?
With the delay in pa [..]
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3:06 am, May 2, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Your ticket is moving up the queue, and our CS team will review your ticket as soon as possible.
Jump to po [..]
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3:06 am, April 26, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was moving up the queue, so our CS team will reply as soon as they can.
Jump to pos [..]
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3:06 am, April 15, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'm sorry for the frustration. I looked at your account, and it appears the issue here is related to a specific purcha [..]
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3:06 am, April 13, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was still moving up the queue, but I'm sorry you haven't received a reply yet. Our team is wor [..]
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3:06 am, April 12, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I noticed you submitted a support ticket, and I confirmed it's moving up the queue. Our CS team will be in touch as so [..]
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3:06 am, April 11, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry it's taken so long for you to receive a response. I confirmed your tickets are moving up the queue, so our CS te [..]
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3:06 am, April 5, 2017
Quote:
Originally Posted by ZamboniChaos
Our team is working through a large amount of tickets at the moment. Your ticket is moving up the queue and we'll review it as so [..]
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2:06 am, March 23, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was moving up the queue, and our team will reply as soon as possible.
Jump to post. [..]
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2:06 am, March 23, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Your ticket is still moving up the queue, and our team will respond as soon as they take care of the tickets in front [..]
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2:06 am, March 4, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was moving up the queue, so the team will reply as soon as possible. I also went ahead and rem [..]
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2:06 am, March 2, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was still moving up the queue, and one of our CS agents will reply as soon as possible.
[..]
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2:06 am, March 1, 2017
Quote:
Originally Posted by ZamboniChaos
I'm sorry for the delay Mooncloud. Our CS team is currently working through an incredibly large amount of tickets, which means ou [..]
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2:06 am, February 26, 2017
Quote:
Originally Posted by ZamboniChaos
Due to the amount of tickets in our queue, it will likely take several days for our CS team to review your ticket. Thanks for you [..]
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2:06 am, February 23, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was still moving up the queue, and our team will reply as soon as they can. Sorry for the wait [..]
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2:06 am, February 21, 2017
Quote:
Originally Posted by Carthax
Unfortunately, submitting multiple tickets doesn't speed up anyone replying to you. If anything, all it does is clog up our queue, and [..]
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2:06 am, February 15, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by DeJonaz
Almost been a week and still no answer..
Our CS t [..]
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2:06 am, February 15, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was still moving up the queue, and our CS team will reply as soon as possible.
Jump [..]
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2:06 am, February 11, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I noticed you already submitted a support ticket and I confirmed it's moving up the queue. Our CS team will reply as s [..]
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2:06 am, February 5, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Randapi
happened to me and i cant log, i have sent a msg to support 2 d [..]
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2:06 am, February 5, 2017
Quote:
Originally Posted by ZamboniChaos
Hi! I confirmed your tickets were still moving up the queue, but there are still a large amount of tickets in front of yours that [..]
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2:06 am, January 26, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your tickets were still moving up the queue, and our CS team will respond as soon as they can.
[..]
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2:06 am, January 25, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was still moving up the queue, but it may take a few days before you receive a response due to [..]
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12:06 pm, January 17, 2017
Quote:
Originally Posted by Hesk
Hello! Thank you for the report. Unfortunately, our queue volume is higher than normal, so there may be delays in responding to your tick [..]
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2:06 am, January 15, 2017
Quote:
Originally Posted by ZamboniChaos
I confirmed your ticket is still moving up the queue, and one of our CS agents will respond as soon as they can. I'm sorry for th [..]
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2:06 am, January 6, 2017
Quote:
Originally Posted by ZamboniChaos
I confirmed your ticket was moving up the queue, and once our CS team is able to review it they'll be in touch. Please keep in mi [..]
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12:06 pm, January 2, 2017
Update - 8:20 PM PST (4:20 AM GMT) - Looks like the fix was successful. The queue will always pop up right as we come back online but has cleared almost completely now. Waits should be very brief, if [..]
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12:06 pm, December 29, 2016
Quote:
Originally Posted by Hesk
Hello! I've confirmed your support ticket is in the queue for a response. Unfortunately, we do have higher than normal response times at [..]
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12:06 pm, December 29, 2016
Quote:
Originally Posted by Hesk
Hello! I've confirmed that your ticket is in the queue to be addressed. Unfortunately, high queues have increased the response time for o [..]
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12:06 pm, December 29, 2016
Quote:
Originally Posted by Hesk
Hello! Unfortunately, our queue volume is higher than normal, so ticket responses will be delayed. I have confirmed your ticket is in the [..]
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2:06 am, December 24, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was still moving up the queue, and one of our CS agents will review it as soon as possible. Th [..]
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2:06 am, November 30, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by ZMauro
Hello, I created a request on the site you mentioned, now how do [..]
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2:06 am, November 24, 2016
Update 3 - 11AM PST (7 PM GMT) - We're back online and stable (though you may see it take longer to change worlds). With the EU servers disconnected you may still experience the occasional disconnect [..]
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3:06 am, August 4, 2016
Quote:
Originally Posted by ZamboniChaos
Tickets are answered in the order in which they're received, which means that response times vary depending on the amount of tick [..]
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1:06 pm, August 3, 2016
Quote:
Originally Posted by Hesk
Hello! I've confirmed that your ticket is in the queue to be answered, but tickets are answered in the order that they are received. No w [..]
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1:06 pm, July 23, 2016
Update 2: We're back online! There is a queue but it's fairly short and moving quickly. We'll continue to monitor things to be sure you're all set. Thanks everyone!Update 1: We've taken a few steps to [..]
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3:06 am, July 20, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Stylder
Im stucking this.
Restart the game and try again, please.
[..]
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3:06 am, July 20, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! We're still seeing some issues with our servers following the scheduled maintenance. Things appear to be stabilizing sl [..]
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3:06 am, July 20, 2016
Quote:
Originally Posted by Fasti
Hey all, We're working to address the current issue that is causing players to run into a queue to sign in and slowing down the process [..]
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3:06 am, July 20, 2016
Update 3: 3:20 PM PDT (10:20 PM GMT) - We should be good to go now. Thanks all!Update 2: 2:55 PM PDT (9:55 PM GMT) - We're aware of the current issue getting logged in and the team is working to get t [..]
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3:06 am, July 15, 2016
Update 2: We're back online and the queue is very brief, if you run into one at the moment. That may vary a bit over the next hour or two but we should be good to go. Thanks everyone!Update 1: We're i [..]
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3:06 am, July 13, 2016
Update 5: The servers have remained stable for a while now so we're going to start up the Leaderboards soon. We'll start granting the login awards as soon as possible, but please be patient as we want [..]
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3:06 am, June 17, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Lachcole
I bought something and it suspended me wtf I'm doing somthing for Gly [..]
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1:06 pm, June 9, 2016
Quote:
Originally Posted by Hesk
Hello! I can confirm that your ticket is correctly submitted. Unfortunately, our current queues are a bit backed up, but we will get to y [..]
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3:06 am, June 5, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! We have some basic troubleshooting steps on our support page that may help with this, but if not, contact our [..]
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1:06 pm, May 30, 2016
Quote:
Originally Posted by Hesk
Hello Aviarei! I see that you've submitted a helpdesk ticket. While are queues are heavier than normal, we will provide you with an updat [..]
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1:06 pm, May 30, 2016
Quote:
Originally Posted by Hesk
Hello! I see that you've submitted a support ticket for the issue. I've confirmed that it's in the queue to be addressed, and you can exp [..]
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3:06 am, May 15, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by SSSTONERRR
It seems my request was lost in the "limbo" remade [..]
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3:06 am, May 7, 2016
Quote:
Originally Posted by Elucidator
I'm very sorry for any inconvenience this may have caused. We are experiencing higher ticket counts than usual so I apologize for a [..]
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2:06 am, January 22, 2016
Update 2 - 12:15 PM PST - We're online, but there will be a queue for a while. Unfortunately, there's a bug that is causing your queue time to show up as {0}. Estimated Wait {1}. This is just a disp [..]
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2:06 am, January 22, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by ForsakenHero
Do you know what this means? or anybody else knows?
Y [..]
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2:06 am, January 22, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Celestrata Bloodsong
It's currently just a display error that m [..]
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2:06 am, January 22, 2016
Quote:
Originally Posted by Celestrata Bloodsong
It's currently just a display error that means you're in the queue. We're looking into it, but the queue is working corre [..]
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2:06 am, January 22, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Celestrata Bloodsong
It's currently just a display error that m [..]
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12:06 pm, January 17, 2016
Update 5 - 8PM PST (4AM GMT) - The queue is gone, and things have been looking stable. We're still monitoring closely, but it's looking good. Thanks all!Update 4 - 7:30 PM (3:30 AM GMT) - A few server [..]
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2:06 am, January 17, 2016
Quote:
Originally Posted by Mr. E
We are bringing the Marketplace down to address some issues preventing it from running properly. While we are doing this, there will be [..]
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2:06 am, January 16, 2016
Quote:
Originally Posted by Fasti
I've added an update to the original post. We're back online, but will have queues for a bit. We're restarting a few small clusters, whi [..]
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2:06 am, January 16, 2016
Update 3 - 1:20 PM PST (9:20 PM GMT) - We're back online and looking good. We do have a bit of a queue, but we're keeping a close eye on it, and will allow more players in over the next hour.Update 2 [..]
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2:06 am, January 15, 2016
Quote:
Originally Posted by Fasti
We'll be bringing the Trove servers offline on Friday for scheduled maintenance, and to run additional data migration testing. The timin [..]
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2:06 am, January 15, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Blackwing2112
Could you not just wait till the 48 hour maint days I mean serio [..]
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2:06 am, January 15, 2016
We'll be bringing the Trove servers offline on Friday for scheduled maintenance, to release a couple bug fixes, and to run additional data migration testing. The timing is definitely unfortunate, fol [..]
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2:06 am, January 13, 2016
Quote:
Originally Posted by Fasti
The queue is helping us to check for issues while the servers start up again. We're watching things closely, and hope to have the queue [..]
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2:06 am, January 13, 2016
Update 4 - We're running validation on the servers (testing to be sure all the systems are speaking to each other) which is the last step before we come back online. If we run into any additional trou [..]
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2:06 am, January 9, 2016
Update 3 - We're online, folks! There may be some queues for a bit, but things are looking very good. Thanks!Update 2 - A full restart of all servers is underway to resolve lingering issues with certa [..]
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2:06 am, January 8, 2016
Quote:
Originally Posted by Fasti
We'll be bringing the Trove servers offline on Friday for scheduled maintenance.The servers will come down at 7:00 AM PST / 3:00 PM GMT [..]
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2:06 am, January 8, 2016
We'll be bringing the Trove servers offline on Friday for scheduled maintenance and to roll out some bug fixes.
The servers will come down at 7:00 AM PST / 3:00 PM GMT and expected downtime is 2 hour [..]
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2:06 am, January 6, 2016
Update 2 - We're still adjusting the population as we monitor the servers. We've restarted one of our nodes, and will watch for any additional concerns.Update 1 - We're coming back online shortly. As [..]
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2:06 am, January 3, 2016
Update 5 - All server nodes have been restarted, and the population cap has been increased to reduce the current queue. As more players join, some brief queues may happen, but we'll continue to increa [..]
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2:06 am, January 3, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by IceC00kie
''short ques'' 30 min.
The system will show 30 minutes a [..]
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2:06 am, January 3, 2016
Quote:
Originally Posted by Fasti
The servers have been restarted. The population cap will be increased over time as we monitor things. The queues will begin to clear out [..]
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2:06 am, January 3, 2016
Quote:
Originally Posted by Mr. E
We've just brought the servers up and unlocked them.We are currently watching the servers closely for stability, and as such there is a [..]
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