3:06 am, April 14, 2018
Quote:
Originally Posted by Fasti
Hey there, folks.We appreciate all the feedback regarding the issue with some previous purchases being granted again to some players. On [..]
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1:06 pm, April 12, 2018
Greetings PS4 Trovians!
We know there have been a number of large issues on Trove PS4 and we wanted to spread the word on how we're planning to make this right. The plan is to start sending these item [..]
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1:06 pm, April 12, 2018
Quote:
Originally Posted by kytsu
Greetings PS4 Trovians! We know there have been a number of large issues on Trove PS4 and we wanted to spread the word on how we're pla [..]
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3:06 am, April 12, 2018
Update 7 - 6:37 PM PDT (1:37 AM GMT) - We're back online and have more info on recent issues on the PS4 version of Trove here.Update 6 - 6:30 PM PDT (1:30 AM GMT) - We're finalizing things now and wil [..]
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3:06 am, March 28, 2018
Fly into epic new adventures with Trove – Heroes! Powerful, shadowy forces try to corrupt the once peaceful realms of Trove and it’s up to you to stop them. Vanguardian
Fight fo [..]
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3:06 am, March 28, 2018
Quote:
Originally Posted by Fasti
Fly into epic new adventures with Trove – Heroes! Powerful, shadowy forces try to corrupt the once peaceful realms of Trove [..]
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3:06 am, March 28, 2018
Quote:
Originally Posted by Fasti
To clarify for anyone else waiting on the answer: the new packs won't be on the Steam Store but can be purchased with the Steam Wallet i [..]
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3:06 am, March 26, 2018
Quote:
Originally Posted by PostCard
Known Issues(PS4 and Xbox Only) The tutorial may crash immediately after the first **** two enemies step. This should only occur onc [..]
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3:06 am, March 26, 2018
Known Issues(PS4 and Xbox Only) The tutorial may crash immediately after the first **** two enemies step. This should only occur once per account, and should not occur again after a restart.
Attempti [..]
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2:06 am, March 15, 2018
Quote:
Originally Posted by Fasti
Can you give us more info on what was happening when you tried to make a purchase? It may help us figure out the cause. Just to be clear [..]
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2:06 am, March 6, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Alaskan
Just them going back on their word, again, especially combined with in [..]
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2:06 am, February 18, 2018
Quote:
Originally Posted by PostCard
Additional UpdatesTweaked the cinnabar costs for the Tentakiller beacon to be consistent from Tier I to Tier III.
The Vanguardian Sup [..]
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2:06 am, February 17, 2018
Get ready to fight the forces of shadow in previously undiscovered lands and with a brand-new Expert Class – the Vanguardian! Trove – Heroes arrives this Spring!Vanguardian
With [..]
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2:06 am, February 17, 2018
Quote:
Originally Posted by Fasti
Hey there! The pack is a one time purchase. We have a sentence in the pack description to explain this. If you buy it more than once you [..]
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2:06 am, February 17, 2018
Quote:
Originally Posted by PostCard
New Class - VanguardianSwooping in to the spotlight, the Vanguardian’s here to save the day!
The Vanguardian packs a punch [..]
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2:06 am, February 14, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by spar13
What happened to packs being able to be purchased with in-game currency [..]
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12:06 pm, February 11, 2018
New Player Login RewardsReceive a special reward with every log in, culminating in a Golden Chaos Chest on the 7th day. (This does not repeat.)
Patrons will receive an extra Flux bonus every day.
Upda [..]
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12:06 pm, February 2, 2018
Quote:
Originally Posted by PostCard
Known Issue A change in this patch will prevent purchasing more than one of any item that unlocks a collection, even if that item is [..]
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12:06 pm, February 2, 2018
Known IssueA change in this patch will prevent purchasing more than one of any item that unlocks a collection, even if that item is tradable. This will affect the Treasure Isles merchants along with [..]
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2:06 am, January 13, 2018
Quote:
Originally Posted by Fasti
Hey there, If you're having trouble making a purchase please submit a ticket. The support team will follow up with you directly.
[..]
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12:06 pm, January 1, 2018
Quote:
Originally Posted by Phantasie
Quote:
Originally Posted by bobthedank
I bought 50 dollars of credits accidently to xbox one instead o [..]
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2:06 am, December 30, 2017
Quote:
Originally Posted by Fasti
I am seeing reports from other players about issues with purchases earlier today, so following up here to see if they have come through [..]
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2:06 am, December 30, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Joseph
Wow the game seems broken. I was gonna spend upwards of £20 o [..]
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2:06 am, December 15, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Dikoz
When u add All-Pine ArtisTree Pack in steam???? :(:(:(:(:(
I [..]
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2:06 am, December 14, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Brayer
Thanks Trion for including the details of the Fragments in your blog AF [..]
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2:06 am, December 12, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Ssj782
Is it just me, or did I get penalized for giving Trion money?And I'm ta [..]
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12:06 pm, November 28, 2017
Quote:
Originally Posted by PostCard
ClubsFixed an issue with some club UI screens displaying the rank setting list for members improperly.
Fixtures can no longer be plac [..]
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12:06 pm, November 28, 2017
Update: After reviewing the contents of this hotfix, we've concluded that it does not contain the removal of tethering. However, the change to remove tethering is still coming in a future hotfix, it j [..]
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2:06 am, November 18, 2017
Quote:
Originally Posted by Phantasie
Hi JeremyThere was an issue with this on XBox, however we should have resolved it late last night. Could you restart your XBox, star [..]
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2:06 am, November 17, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Destinyboy51
I'm a player that is a beta player and someone who has spent hund [..]
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12:06 pm, November 14, 2017
Clubs 2.0The entire club UI has been renovated to support Adventures, Fixtures, and all the new Club Permissions. – open the club UI and use the Gear button to see all the specifics for that [..]
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12:06 pm, November 14, 2017
Quote:
Originally Posted by PostCard
Clubs 2.0The entire club UI has been renovated to support Adventures, Fixtures, and all the new Club Permissions. – open th [..]
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3:06 am, October 11, 2017
Quote:
Originally Posted by Fasti
Chest and inventory expansions are purchased with Credits. You can buy Credit Pouches on the Marketplace for Flux, but you can't unlock [..]
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3:06 am, October 11, 2017
Quote:
Originally Posted by Fasti
Trove Twitter GiveawayOfficial Rules and Conditions NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND WILL NOT INCREASE YOU [..]
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3:06 am, October 4, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by xJackieBx
With the update today that finally allowed ps4 users to get this fre [..]
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3:06 am, September 29, 2017
Quote:
Originally Posted by Fasti
Just to make sure everyone who wants to have more context for the discussion sees our previous response to this issue I'm linking it in [..]
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3:06 am, September 28, 2017
Quote:
Originally Posted by Fasti
Hey everyone,We wanted to follow up on the issue that occurred yesterday (September 26th) when 1 year of Patron status briefly appeared [..]
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3:06 am, August 25, 2017
Greetings Trovians,
With the Eclipse update we added a big batch of awesome new Shadow Tower rewards. To keep in line with the new loot we’ve increased the difficulty of enemies in the Shad [..]
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3:06 am, August 25, 2017
Quote:
Originally Posted by Fasti
Greetings Trovians,With the Eclipse update we added a big batch of awesome new Shadow Tower rewards. To keep in line with the new loot w [..]
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3:06 am, July 29, 2017
Coming to a Shadow Tower near you with the Trove Eclipse is an epic upgrade that includes a new lobby, revamped reward system, and two new bosses! Join us on our July 28th livestream to get a look a [..]
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3:06 am, July 29, 2017
Quote:
Originally Posted by Fasti
Coming to a Shadow Tower near you with the Trove Eclipse is an epic upgrade that includes a new lobby, revamped reward system, and two [..]
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3:06 am, July 12, 2017
Quote:
Originally Posted by PostCard
Fae Trickster Updates Correction: Ego Blast's critical damage multiplier is unchanged from Live. This was erroneously reported as ch [..]
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3:06 am, June 30, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Zombieslayer72m
What about the chaos flash deal fasti? Where did it go? I purc [..]
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3:06 am, June 28, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having trouble. If you're still missing these items, submit a ticket so our CS team can take a look!
[..]
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3:06 am, June 25, 2017
Quote:
Originally Posted by Twixler
Totally new content, a new round of charity- so yes, you would need to purchase regardless of purchasing previous year's extra life pa [..]
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3:06 am, June 24, 2017
Quote:
Originally Posted by Fasti
New Class, New Biome The Dino Tamer class is here and it’s dino-mite! Learn more about the latest Trove class in our Dino Tame [..]
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3:06 am, June 8, 2017
Quote:
Originally Posted by Fasti
Hey there,I'm really sorry to hear you've run into this problem. While we don't have access to the PS4 billing system to refund purchase [..]
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3:06 am, April 21, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still missing the items you purchased, please submit a support ticket so our CS team can take a look.
[..]
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3:06 am, April 11, 2017
Quote:
Originally Posted by PostCard
Depth ChargeMysterious Mining robots are suddenly everywhere underground, and it's up to you to uncover their plans and liberate a pl [..]
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3:06 am, April 11, 2017
Depth ChargeMysterious Mining robots are suddenly everywhere underground, and it's up to you to uncover their plans and liberate a plucky little companion: the Minerbot Qubesley!
This event will run f [..]
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3:06 am, April 8, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by A Fat Face
I just spent 20$ on the limited 3250 creds and gems deal and did no [..]
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3:06 am, April 5, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Xaytov3n_26
I recently purchased the Double Dragon Pack for Trove from the Tr [..]
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3:06 am, March 31, 2017
Quote:
Originally Posted by Fasti
Hey all!Please restart Trove and login now. If you've made a purchase and it wasn't received it should pop up now. There was a bug that [..]
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3:06 am, March 26, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I reviewed your account and it appears this purchase was automatically refunded on Microsoft's end. You'll need to con [..]
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2:06 am, March 25, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I looked at your account and it appears your purchase was successful. If you're still missing the contents of this pac [..]
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2:06 am, March 23, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Are you still missing the items from this pack? I reviewed your account and it looks like the purchase was successful. [..]
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2:06 am, March 17, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by sliver__bullet
i cant buy pack have message box " you do not have defa [..]
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2:06 am, March 17, 2017
Quote:
Originally Posted by Fasti
Hey there,Thanks for calling it out. We're following up to see why the beta text is still up and will get it removed ASAP. It is still c [..]
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2:06 am, March 17, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I looked at your account and it looks like your purchase was refunded on Microsoft's end. You'll need to contact them [..]
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12:06 pm, March 16, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with lost or missing progress (including class unlocks), please make sure to submit a support ticket at support.tri [..]
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2:06 am, March 16, 2017
Hey folks,
Back in 2015 we built a variety of items based on the designs of players who donated to support our Extra Life team. We set an initial donation goal of $20,000 USD, but with your support w [..]
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2:06 am, March 16, 2017
Quote:
Originally Posted by Fasti
Trove® Launch Celebration Razer Controller Giveaway ContestOfficial Rules and Conditions NO PURCHASE NECESSARY TO ENTER OR WIN. [..]
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2:06 am, March 16, 2017
Quote:
Originally Posted by Fasti
Hey folks,Back in 2015 we built a variety of items based on the designs of players who donated to support our Extra Life team. We set an [..]
View
12:06 pm, March 15, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with purchases, please make sure to submit a support ticket at support.trionworlds.com so that our Customer Service [..]
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2:06 am, March 15, 2017
The wait is over – Trove has officially launched on the Xbox One and PS4! Join up with the millions of players who explored Trove’s beta since we opened the floodgates in December. [..]
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2:06 am, March 15, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by CrmsnMyst
Wow did it take time just to get to this point. Anyway, I used the m [..]
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2:06 am, March 14, 2017
Quote:
Originally Posted by PostCard
St. Qubeslick's DayA new quest chain is here! Help St. Qubeslick rid the land of tentacle invaders, and gain the St. Qubeslick ally!
[..]
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2:06 am, March 14, 2017
St. Qubeslick's DayA new quest chain is here! Help St. Qubeslick rid the land of tentacle invaders, and gain the St. Qubeslick ally!
Floating shadowy lairs have been spotted over the Medieval Highland [..]
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12:06 pm, March 9, 2017
Quote:
Originally Posted by Fasti
Greetings Trovians,With the launch patch coming on March 14th we wanted to get the patch notes out to everyone early so you can see what [..]
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12:06 pm, March 9, 2017
Greetings Trovians,With the launch patch coming on March 14th we wanted to get the patch notes out to everyone early so you can see what’s ahead for Trove.
For Xbox One players you&rsq [..]
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12:06 pm, March 9, 2017
Quote:
Originally Posted by Fasti
Greetings Trovians,With the launch patch coming on March 14th we wanted to get the patch notes out to everyone early so you can see what [..]
View
2:06 am, March 2, 2017
Quote:
Originally Posted by PostCard
StoreThe following packs are now available for credits rather than real money purchases. (Note: It's not entirely possible to make t [..]
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12:06 pm, March 1, 2017
Quote:
Originally Posted by PostCard
St. Qubeslick's DayHelp St. Qubeslick rid the land of tentacle invaders, and gain him as an ally!
Floating shaodwy lairs have been sp [..]
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12:06 pm, February 28, 2017
Quote:
Originally Posted by Hesk
Hello! For any missing purchases, please make sure to submit a support ticket at support.trionworlds.com so that our Customer Service tea [..]
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2:06 am, February 22, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Confined Fox
Hi, I recently tried to purchase 10 chaos chests from the [..]
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12:06 pm, February 12, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by rrtallar
So, we all know trove in ps4 is in ut's beta version, so i was thinki [..]
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2:06 am, February 3, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I noticed you already submitted a ticket for this, so we'll review it as soon as possible and hopefully be able to hel [..]
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2:06 am, February 1, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by squall6lc
I think he is referring to not being able to purchase anything in th [..]
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2:06 am, January 30, 2017
Quote:
Originally Posted by Carthax
Reasons for this not existing in the Playstation Store could be region-based, depending on where you are playing. Just keep in mind th [..]
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2:06 am, January 25, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Patton
Excuese me i ment to say...i bought the gem booster pack, not the gem [..]
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2:06 am, January 5, 2017
Snowfest: Save the SeasonHelp Save the Season with an all-new quest chain! Defeat invading evil robots and craft your very own G.R.Y.P.H. 3000, plus get great rewards like a Ninth Life gem booster an [..]
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2:06 am, January 5, 2017
Quote:
Originally Posted by PostCard
Snowfest: Save the SeasonHelp Save the Season with an all-new quest chain! Defeat invading evil robots and craft your very own G.R.Y [..]
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12:06 pm, December 29, 2016
Quote:
Originally Posted by Hesk
Hello! If you haven't received any purchases, please make sure to submit a support ticket at support.trionworlds.com so that our Customer [..]
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12:06 pm, December 29, 2016
Quote:
Originally Posted by Hesk
Hello! I've looked into your issue and I was unable to locate a recent purchase of credits on PS4. If you're certain you made the purchas [..]
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12:06 pm, December 29, 2016
Quote:
Originally Posted by Hesk
Hello! For any issues with missing purchases or other content, please make sure to submit a support ticket at support.trionworlds.com so [..]
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12:06 pm, December 28, 2016
Quote:
Originally Posted by Hesk
Hello! For any missing purchases, please make sure to submit a support ticket at support.trionworlds.com, so that our Customer Service te [..]
View
2:06 am, December 26, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're having trouble making a purchase, please contact our CS team so they can look into this for you.
[..]
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2:06 am, December 24, 2016
Quote:
Originally Posted by Fasti
If it didn't take any money the purchase likely ran into an error. Go ahead and submit a ticket to have the support team clear any purch [..]
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2:06 am, December 23, 2016
Trovians, with the winter in full swing you're as cold as ice. You're willing to sacrifice our love. You never take advice. Someday you'll pay the price, but now that price is at a massive discount ( [..]
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2:06 am, December 20, 2016
Chaos Chest Changes Chaos Chests and Golden Chaos Chests now drop sometimes from dungeon chests. There are advantages to farming fast for these, but even more casual players will be able to earn them [..]
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2:06 am, December 20, 2016
Quote:
Originally Posted by PostCard
Chaos Chest Changes Chaos Chests and Golden Chaos Chests now drop sometimes from dungeon chests. There are advantages to farming fast [..]
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12:06 pm, December 19, 2016
Quote:
Originally Posted by Phantasie
Hi SafekeeperYou will keep all progress when the Beta ends and we transition to official launch. That includes both character/class [..]
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2:06 am, December 19, 2016
Quote:
Originally Posted by Carthax
I would suggest submitting a ticket to our support team if you have yet to receive this bonus item with your credit pack purchase.
[..]
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2:06 am, December 17, 2016
Quote:
Originally Posted by Fasti
We are aware of an issue with delayed purchases on Xbox One. In some cases you may wait up to 45 minutes to receive your purchase. This [..]
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2:06 am, December 15, 2016
Quote:
Originally Posted by Fasti
Hey everyone!Restart the game for us when you get a chance. Purchases are being delivered now. It may take a little time for the deliver [..]
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2:06 am, December 15, 2016
Quote:
Originally Posted by Fasti
Hey there. We're working to get these sent out ASAP. You'll absolutely receive anything you purchased. We're keeping an eye on this issu [..]
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12:06 pm, December 14, 2016
Quote:
Originally Posted by Hesk
We are aware of the purchasing issue and are working to resolve it. We appreciate your patience as we work through this.
Jump [..]
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2:06 am, December 14, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by OGnoob
I bought 2 packs around 30 mins ago and they aren't here. Pls help i do [..]
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2:06 am, December 14, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Meowmeowmeowsters
I bought the Starter Pack from the store I paid through my M [..]
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2:06 am, December 14, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by LL GodFenrir LL
I purchased two of the credit packs but neither of them [..]
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