3:06 am, April 6, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by tenchu12
Glyph support page broken?I have starteted a new thread but nobody an [..]
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3:06 am, April 4, 2018
Quote:
Originally Posted by Fasti
If you have an email address that you think might be the right one just email support@trionworlds.com with that email address and use th [..]
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2:06 am, March 9, 2018
Quote:
Originally Posted by Fasti
Email appeals@trionworlds.com to discuss your account with them. If you are suspended or banned they are the team with which to speak.
[..]
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2:06 am, February 21, 2018
Quote:
Originally Posted by Fasti
If you can access your account email address there will be a confirmation email from us when you started your Glyph account. That may be [..]
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2:06 am, February 17, 2018
Quote:
Originally Posted by PostCard
New Class - VanguardianSwooping in to the spotlight, the Vanguardian’s here to save the day!
The Vanguardian packs a punch [..]
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2:06 am, February 10, 2018
Quote:
Originally Posted by Fasti
Try to access the support site to submit a ticket. If it works, explain the situation in the ticket so they can work with you. Try setti [..]
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12:06 pm, January 11, 2018
Quote:
Originally Posted by Hesk
For any issues with lost or missing loot, please submit a support ticket at support.trionworlds.com, or email support@trionworlds.com dir [..]
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2:06 am, December 31, 2017
It's a new year, and it's time to clear the dusty shelves of names long unused. These names will be freed up for use by new and active players.
We will release the names of characters that have not [..]
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2:06 am, December 23, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Shirokiri
Editing is now finalised, needed to add some extra stuff emailed. : [..]
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2:06 am, December 14, 2017
Quote:
Originally Posted by Fasti
Hey there,It sounds like you're logging into a different account. Try using another email address to sign into Glyph. If you're still ha [..]
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2:06 am, November 18, 2017
Quote:
Originally Posted by Fasti
Since the console account isn't linked we'll need you to email appeals@trionworlds.com and include your gamer tag name. We can't check t [..]
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2:06 am, November 17, 2017
Quote:
Originally Posted by Fasti
Hey there,In just about 100% of cases this means you're logging into Glyph with a different email address than the one with the classes [..]
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3:06 am, September 21, 2017
Quote:
Originally Posted by Fasti
Hey there,Go to Google on the same network you use for the game and type "IP address."Don't post that info here for any reason [..]
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3:06 am, September 9, 2017
Quote:
Originally Posted by Fasti
The forums can't assist with account bans, so closing down the thread.Be sure to send an email to appeals@trionworlds.com from the email [..]
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1:06 pm, September 7, 2017
Quote:
Originally Posted by Hesk
Hell! Unfortunately, we're unable to discuss bans on the forums, but if you submit a support ticket at support.trionworlds.com, or email [..]
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3:06 am, August 11, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by LukasRure14
Hey guys, I was trying to log into glyph when suddenly, It says &q [..]
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3:06 am, August 3, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Polaris0n
What is going on with the devs and the community managers of this ga [..]
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3:06 am, July 20, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having trouble, please send an email to support@trionworlds.com and provide our CS tean with your IP a [..]
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3:06 am, May 27, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you haven't already, please send an email to support@trionworlds.com so our CS team can help with this. They'll res [..]
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1:06 pm, May 9, 2017
Quote:
Originally Posted by Hesk
Hello! From the link above, click "sign in" and to the left you'll be presented with a ticket submission option. If you have an [..]
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1:06 pm, May 9, 2017
Quote:
Originally Posted by Hesk
Hello! If the login page sign in is not working for you, you can also email support@trionworlds.com directly, and a ticket will be genera [..]
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3:06 am, April 13, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there, I'm sorry for the frustration. If you're having trouble submitting a ticket, you can simply send an email to support@t [..]
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1:06 pm, April 11, 2017
Quote:
Originally Posted by Hesk
Please email appeals@trionworlds.com so that your account can be reviewed. I've also removed your email from the post, as it is unwise to [..]
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3:06 am, April 1, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! You'll need to sign-in to submit a ticket. Alternatively, you can simply send an email to support@trionworlds.com.
[..]
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12:06 pm, March 23, 2017
Quote:
Originally Posted by Hesk
Hello! It appears your ticket has received and update. Please respond at your convenience and we will be happy to assist you.
[..]
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2:06 am, March 16, 2017
Quote:
Originally Posted by Fasti
Trove® Launch Celebration Razer Controller Giveaway ContestOfficial Rules and Conditions NO PURCHASE NECESSARY TO ENTER OR WIN. [..]
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2:06 am, March 4, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was moving up the queue, so the team will reply as soon as possible. I also went ahead and rem [..]
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12:06 pm, February 27, 2017
Quote:
Originally Posted by Fasti
For anyone who is suspended or banned, email appeals@trionworlds.com to discuss your specific case with the appeals team. Thanks!
[..]
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12:06 pm, February 27, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by AnanGamingTR
My hotmail account will be open in 30 days but I can not login to [..]
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2:06 am, February 27, 2017
Quote:
Originally Posted by Fasti
Hey folks,I understand the concerns players have about being actioned in some way so I'm chiming in here. However, I can't give an answe [..]
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2:06 am, February 13, 2017
Quote:
Originally Posted by Carthax
If you were chat banned for a violation, you should have received an email notification about your ban. If you didn't receive any emai [..]
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2:06 am, February 10, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! As mentioned above, please email appeals@trionworlds.com so our team can look into this. I've also removed your email [..]
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12:06 pm, February 9, 2017
Quote:
Originally Posted by Hesk
Please do submit a support ticket at support.trionworlds.com - I have removed your email address from your ticket to prevent unwanted spa [..]
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2:06 am, February 8, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by TwistedFate
A buddy of mine is having trouble linking his Xbox to his Trion ac [..]
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2:06 am, February 7, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by saulxd10
Im gonna says u all my latest experience with the game. Yesterday i w [..]
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12:06 pm, February 2, 2017
Quote:
Originally Posted by Hesk
Unfortunately, it is not possible to discuss account bans in the forums. Please email appeals@trionworlds.com if you have any questions a [..]
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2:06 am, January 24, 2017
Quote:
Originally Posted by Fasti
I removed the email address from the original post since it's not very secure to have that posted here. Be sure to submit a ticket with [..]
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2:06 am, January 18, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by daniexdee
alright but can you tell me what information exactly am i sup [..]
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2:06 am, January 18, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Neolakia
I remember logging in to save my username when they announced they we [..]
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12:06 pm, January 13, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by NecroNikka
I accidentally threw it in the trash thinking it was a DDE shard (d [..]
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12:06 pm, January 10, 2017
Quote:
Originally Posted by Hesk
Please make sure to submit a support ticket at support.trionworlds.com (or email support@trionworlds.com directly) and make sure to inclu [..]
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12:06 pm, December 22, 2016
Quote:
Originally Posted by Fasti
We don't delete characters so you're safe. In most cases you're logging in with a different email address. Try other emails and you shou [..]
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12:06 pm, December 21, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by FuzzyDrago89
Today i tried to log in but the launcher wouldn't let me so i cha [..]
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2:06 am, December 12, 2016
Quote:
Originally Posted by Carthax
Trove and Glyph accounts are one in the same; they wouldn't be associated with a separate username (email). If you don't remember your [..]
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2:06 am, December 12, 2016
Quote:
Originally Posted by Carthax
If you can't recover your account, you can submit a ticket to our support team. After we are able to verify ownership of the account, [..]
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2:06 am, November 30, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by ZMauro
Hello, I created a request on the site you mentioned, now how do [..]
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2:06 am, November 23, 2016
Quote:
Originally Posted by Fasti
The original bug was fixed with our downtime earlier. Once online we searched for, and rolled back, players who abused the bug to gain a [..]
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2:06 am, November 14, 2016
Quote:
Originally Posted by Carthax
You can send an email to support@trionworlds.com or submit a support ticket from support.trionworlds.com. You may also notice the sign [..]
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3:06 am, October 5, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you send an email to support@trionworlds.com, our CS team may be able to help you with this.
Jump to pos [..]
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3:06 am, October 4, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by FallowDeer
So.... Trion kept charging me $20 and taking money directly from my [..]
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3:06 am, October 4, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by ghostlyvenom
Hey I know this might be dumb, but I can't find my username. Is i [..]
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3:06 am, September 30, 2016
Quote:
Originally Posted by Fasti
The forums are not the place for appealing account bans. Work with the appeals team via your support ticket. If you haven't created one, [..]
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1:06 pm, September 28, 2016
Quote:
Originally Posted by Hesk
Hello! You can reset your password by visiting https://trove.trionworlds.com. if you're still having difficulty, you can also visit suppo [..]
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3:06 am, September 28, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Could you send me your account email address in a PM? I'd be happy to look into this further for you.
Jump [..]
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3:06 am, September 13, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Purekeynoob
Tonight my brother and I made a few alt accounts each to try and w [..]
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1:06 pm, September 8, 2016
Quote:
Originally Posted by Hesk
Hello! For any issues with updating your account information, you can do so by submitting a support ticket at support.trionworlds.com dir [..]
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3:06 am, September 7, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by HyperPote
Thank you for the reply. And about the ticket, I didn't get one, nor [..]
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3:06 am, September 1, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you send an email to support@trionworlds.com, this will create a support ticket for you and our CS team will be abl [..]
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1:06 pm, August 30, 2016
Quote:
Originally Posted by Hesk
Hello! For any issues with not receiving Trion Worlds emails, please submit a support ticket directly at support.trionworlds.com, so that [..]
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3:06 am, August 29, 2016
Quote:
Originally Posted by Carthax
There are some more steps that you can try in the support article below: https://support.trionworlds.com/hc/e...roubleshooting If yo [..]
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3:06 am, August 11, 2016
Quote:
Originally Posted by Celestrata Bloodsong
For those of you who are experiencing this issue, our team here at Trion needs some of your help! We need two types of lo [..]
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3:06 am, August 11, 2016
Quote:
Originally Posted by Celestrata Bloodsong
For those of you who are experiencing this issue, our team here at Trion needs some of your help! We need two types of lo [..]
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3:06 am, August 7, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you send an email to support@trionworlds.com, our CS team should be able to help you with this.
Jump to [..]
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3:06 am, July 31, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! You can contact our support team by clicking on this link. I've also removed your email from your post so we can keep [..]
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3:06 am, July 30, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! If you send an email to support@trionworlds.com, they should be able to help you with this.
Jump t [..]
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3:06 am, July 29, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by supermutt71
Hey thanks for what telling me my attacks didn't work, and yes you [..]
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3:06 am, July 21, 2016
Quote:
Originally Posted by ZamboniChaos
Hi! I noticed one of our live chat agents provided you with some additional troubleshooting steps. If you're still having trouble [..]
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1:06 pm, July 19, 2016
Quote:
Originally Posted by Hesk
Hello! You can submit a support ticket at support.trionworlds.com and, once you've verified your ownership of the account, our Customer S [..]
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3:06 am, July 19, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by TheGhast100
Will it be free on consoles and will I be able to merge my PC char [..]
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3:06 am, July 18, 2016
Quote:
Originally Posted by Carthax
Izuill has the right idea! Submit a ticket through our support site or by emailing support@trionworlds.com and we will assist you as b [..]
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3:06 am, July 16, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Alexss
Hello! I have some questions about multiple accounts, from the same IP [..]
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3:06 am, July 15, 2016
Quote:
Originally Posted by Fasti
Hey all,I've updated the original post with a link to the Creator Program blog. The old system of sending an email and waiting has been [..]
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3:06 am, July 11, 2016
Quote:
Originally Posted by Carthax
Sorry to hear about your purchase! I would suggest submitting a ticket, either through our support site our by emailing support@trionw [..]
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3:06 am, July 7, 2016
Quote:
Originally Posted by Carthax
I would suggest deleting the cache for your Steam install of Trove using these steps:1. Please close your game and Steam completely2. [..]
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3:06 am, July 7, 2016
Quote:
Originally Posted by Carthax
When you make a purchase through Steam, you should receive a confirmation email from Steam that includes a code. You should be able to [..]
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3:06 am, July 7, 2016
Quote:
Originally Posted by Fasti
The join date is indeed when you first started using our forums. It's setup to track that date specifically as the forums utilize your p [..]
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3:06 am, July 2, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Lusha
I wanted to know if anyone who hasnt reached mastery lvl. 20 and plays a [..]
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3:06 am, June 24, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! You can contact our CS team by sending an email to support@trionworlds.com, and they'll be happy to help you with this [..]
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3:06 am, June 18, 2016
Quote:
Originally Posted by Fasti
Hey all,We're sending out surveys to some of our players to ask a few questions so we can get additional feedback.I just wanted to call [..]
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3:06 am, June 18, 2016
Hey all,
We're sending out surveys to some of our players to ask a few questions so we can get additional feedback.
I just wanted to call it out so you know that it's for realsies. If you get an ema [..]
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3:06 am, June 17, 2016
Quote:
Originally Posted by Fasti
Greetings Trovians! We’re so thrilled to see you here and taking part in our community! We strive to make the Trove communi [..]
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3:06 am, June 17, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Lachcole
I bought something and it suspended me wtf I'm doing somthing for Gly [..]
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3:06 am, June 14, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Fossen
So, 22nd of april i won a chaos coin from the dev stream, i have yet to [..]
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3:06 am, June 13, 2016
Quote:
Originally Posted by Carthax
I'm sorry to hear about your crashing issues! I would suggest starting with the steps in the article below: https://support.trionworl [..]
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3:06 am, June 13, 2016
Quote:
Originally Posted by Carthax
You could start by trying to delete the cached data from your Steam install using the steps below: 1. Please close your game and Stea [..]
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1:06 pm, May 30, 2016
Quote:
Originally Posted by Hesk
Hello! I see that you've submitted a support ticket for the issue. I've confirmed that it's in the queue to be addressed, and you can exp [..]
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3:06 am, May 26, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry for the trouble. I went ahead and removed your email address from the post for security reasons, but I appreciat [..]
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3:06 am, April 29, 2016
Hey there! We thought we'd let you all in on a little Beta program for our Glyph Client. It's completely optional, and while it may not be as exciting as testing a new game, your help is appreciated [..]
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2:06 am, March 25, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Luporum
@Feelthechill Yeah but i dont want to buy it Ingame via Steam wallet b [..]
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2:06 am, March 25, 2016
Quote:
Originally Posted by Phantasie
Quote:
Originally Posted by Kameria
No emails, I just checked, ran a search for trove and trion. Whate [..]
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2:06 am, March 19, 2016
Quote:
Originally Posted by ZamboniChaos
Hey everybody!One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aw [..]
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2:06 am, March 11, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry for the confusion. If you send an email to appeals@trionworlds.com, our CS team will be happy to review your ban [..]
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2:06 am, February 28, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Vectorian! I reviewed your support ticket and it looks like CS was able to help you update your email, so you should be [..]
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2:06 am, February 17, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by davyhartje
Just a litle frustated that i won't get it back :(
You' [..]
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2:06 am, February 13, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Bhroy
Yeah I did try logging out and back. It didn't work at all ... I [..]
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2:06 am, February 3, 2016
Quote:
Originally Posted by Avarem
Hey all!If you were a Conqueror level Alpha supporter one of your rewards was, "That’ll Leave a Mark: Give us your chara [..]
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2:06 am, January 23, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by jellyfyn
Hello! After this 48 hour downtime I decided to go to the game and di [..]
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2:06 am, January 20, 2016
Quote:
Originally Posted by Fasti
Trove® Centaur Mount Fan Art ContestOfficial Rules and Conditions NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND [..]
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12:06 pm, December 29, 2015
Quote:
Originally Posted by Avarem
Community chests are not secure places to store goods.In fact as we've been looking for fraud accounts and stored goods we've noticed t [..]
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2:06 am, December 29, 2015
Quote:
Originally Posted by Fasti
Please don't necro threads. If banned, email appeals@trionworlds.com from the banned email address and the appeals team will work with y [..]
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