3:06 am, March 29, 2018
Quote:
Originally Posted by Fasti
Hey there! Please help us find the cause of issues so we can resolve them more quickly. To help with that we want to keep different iss [..]
View
3:06 am, March 28, 2018
Quote:
Originally Posted by Fasti
No worries! Closing it down as requested, Shirokiri. For anyone who missed it, the effigy isn't added automatically, we're pulling a lis [..]
View
3:06 am, March 27, 2018
Quote:
Originally Posted by Fasti
Hey there! This is one of our longest running requests. We totally get where you're coming from and want to be able to do this, but it' [..]
View
2:06 am, February 16, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Dohep
yes but how do us console players do this?
Luxion carries si [..]
View
12:06 pm, February 10, 2018
Quote:
Originally Posted by Junebug
Call for Costumes and Dragons!Hello, modders!It's that time again! I am opening up the mod submissions thread, this time for costumes [..]
View
2:06 am, January 27, 2018
Quote:
Originally Posted by Fasti
We want Luxion to be something exciting for players. You should really want to login to avoid missing out on something awesome so we're [..]
View
1:06 pm, October 22, 2017
Quote:
Originally Posted by Fasti
When posting, be sure to make the title of your thread something that directly reflects the topic or the feedback/request will get lost. [..]
View
3:06 am, October 21, 2017
Quote:
Originally Posted by Junebug
Hello modders!It's that time again - we are opening submissions to mounts, allies, auras, dance pads, boats, magriders... basically an [..]
View
3:06 am, October 20, 2017
Calling all Trovians!
My name is Ricky “Din Othar” White, Senior Producer for Trove, and I'm here to offer you a look at the great content the team has been preparing for you ov [..]
View
3:06 am, October 14, 2017
Quote:
Originally Posted by Junebug
Hello Modders,We have revamped the modding rewards system based on feedback from modders and the dev team’s own input.Reward [..]
View
3:06 am, October 11, 2017
Quote:
Originally Posted by Fasti
Trove Twitter GiveawayOfficial Rules and Conditions NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND WILL NOT INCREASE YOU [..]
View
3:06 am, September 22, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by laethiem
I am asking you to PLEASE PLEASE PLEASE consider adding a reporting s [..]
View
3:06 am, August 23, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Silwerik
-Hello, my friend send my gift " Eclipse" pack in steam he [..]
View
3:06 am, August 17, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having trouble, I'd contact our CS team and provide them with your DxDiag report so they can investiga [..]
View
3:06 am, August 15, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there, we're still working on permanent fix for this issue. In the meantime, were performing periodic grants to players who c [..]
View
3:06 am, August 8, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! This is known bug, and if you submit a support ticket our CS team can help you recover the missing items!
J [..]
View
3:06 am, August 3, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Polaris0n
What is going on with the devs and the community managers of this ga [..]
View
3:06 am, August 2, 2017
Quote:
Originally Posted by Fasti
Closing up the thread for two primary reasons.Our forums aren't a place to complain about other players. Posting with a broad brush to d [..]
View
3:06 am, July 26, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! If you submit a support ticket, our CS team will take a look at this and may be able to help.
Jump [..]
View
3:06 am, July 21, 2017
Quote:
Originally Posted by Fasti
The support team will answer tickets in the order they arrive. Please hang in there, they will respond as soon as possible.
J [..]
View
3:06 am, July 21, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry to hear you're having trouble. If you submit a support ticket, our CS team would be happy to look into this!
[..]
View
3:06 am, July 6, 2017
Quote:
Originally Posted by Fasti
We're closing the PTS forum whenever the PTS is offline since players can't provide feedback on new content when the server isn't online [..]
View
3:06 am, June 28, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having trouble. If you're still missing these items, submit a ticket so our CS team can take a look!
[..]
View
3:06 am, June 28, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Our team is aware of this issue and they're working on a fix. In the meantime, I'd submit a ticket so our CS team can [..]
View
3:06 am, June 24, 2017
Quote:
Originally Posted by PostCard
By his request, I've updated Spar13's post to reflect an update to the patch notes: "Aurym cannot be unlocked with the dragon ef [..]
View
3:06 am, June 14, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you haven't already, I'd give these troubleshooting steps a try. If those don't help, submit a support ticket and p [..]
View
3:06 am, June 13, 2017
Quote:
Originally Posted by Junebug
Hello modders! Just wanted to apologize for disappearing for a few weeks... it's been a very busy time in Trove dev land! I haven't h [..]
View
3:06 am, June 2, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Sindrawolf
While this would certainly work I would much rather degemenators ge [..]
View
3:06 am, May 18, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! If you submit a support ticket, our CS team would be happy to look into this for you.
Jump to post [..]
View
3:06 am, May 18, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having trouble! I'd take a look at these troubleshooting steps and see if they help you. If not, submit a ti [..]
View
3:06 am, May 16, 2017
Quote:
Originally Posted by Fasti
I've moved this thread to Bug Reports so we can have the QA team look at it. Can anyone who has experienced this issue, preferrably the [..]
View
3:06 am, May 9, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you contact our CS team and let them know what happened, they may be able to help you with this.
Jump to [..]
View
3:06 am, May 5, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by RNG
support ticket
That's right! Submit a ticket and our CS [..]
View
3:06 am, May 3, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'd recommend submitting a support ticket so our CS team can look into this for you. They may be able to help!
[..]
View
3:06 am, April 28, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you submit a support ticket and provide our CS team with the name of the specific item you didn't receive, they'd b [..]
View
3:06 am, April 27, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! If you submit a support ticket, our CS team will be happy to look into this for you.
Jump to post. [..]
View
3:06 am, April 22, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you haven't already, I'd take a look at this support article and try the steps listed there. If those didn't help, [..]
View
3:06 am, April 21, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still missing the items you purchased, please submit a support ticket so our CS team can take a look.
[..]
View
3:06 am, April 21, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! The missing credits were likely due to a temporary server hiccup that occurred this morning. Those should show up agai [..]
View
3:06 am, April 21, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Please submit a support ticket so our CS team can investigate this for you. They may be able to help!
Jump [..]
View
3:06 am, April 21, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! You may want to take a look at this support article as well and see if that helps. If not, submit a ticket so our CS t [..]
View
3:06 am, April 18, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Please submit a ticket so our CS team can look into this for you. They'll be happy to help if they can!
Jum [..]
View
3:06 am, April 18, 2017
Quote:
Originally Posted by ZamboniChaos
If you've already attempted the steps listed in this support article, submit a support ticket and attach your DxDiag report so ou [..]
View
3:06 am, April 18, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Our team is definitely aware of this issue and they're still investigating. In the meantime, please submit a support t [..]
View
3:06 am, April 15, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Aldevitas
I am also experiencing freezing and after that my character g [..]
View
3:06 am, April 14, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! The first thing I would suggest is to review this support article and try the troubleshooting steps listed there. If t [..]
View
3:06 am, April 13, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Have you already tried verifying the integrity of the game cache? If so, submit a support ticket and attach your DxDia [..]
View
3:06 am, April 13, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Please submit a support ticket so our CS team can look into this for you. They may be able to help!
Jump to [..]
View
3:06 am, April 12, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I wasn't able to reproduce this on my machine, so if you're still having trouble I'd give these troubleshooting steps [..]
View
3:06 am, April 12, 2017
Update 3 - 10:02 PM PDT (5:02 PM GMT) - We're back online, folks. Thanks!Update 2 - 9:35 AM PDT (4:35 PM GMT) - Hey again! Windows updates are done and the patch is being deployed now. There's still a [..]
View
3:06 am, April 11, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Go ahead and submit a support ticket and our CS team will be happy to look into this for you.
Jump to post. [..]
View
3:06 am, April 8, 2017
Quote:
Originally Posted by ZamboniChaos
Hey everyone! If you haven't already, please submit a support ticket so our CS team can investigate this.
Jump to post [..]
View
3:06 am, April 7, 2017
Quote:
Originally Posted by Fasti
The wait for a reply is longer than we'd like due to the number of requests being received across all of our games. The support team wil [..]
View
3:06 am, April 7, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by IQYU
It has been over a week now since I submitted my ticket. I was wondering [..]
View
3:06 am, April 7, 2017
Quote:
Originally Posted by Fasti
Hey there,It has definitely been a while since we've discussed changes coming to Clubs. In the early days of planning there was a goal o [..]
View
3:06 am, April 5, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Online_Hades
Hi there! today 4-4-2017 i got a trove update and when i w [..]
View
3:06 am, April 5, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! This issue is currently being investigated by the Trove team. Go ahead and submit a support ticket so our CS team can [..]
View
3:06 am, April 5, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! The team is working on this now, but if you submit a ticket our CS team may be able to help you in the meantime.
[..]
View
3:06 am, April 4, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by ZnoobX SoLo
Never has trove ever been hit with a day like this. This must be t [..]
View
3:06 am, April 2, 2017
Quote:
Originally Posted by ZamboniChaos
Have you tried these troubleshooting steps? If those don't help, submit a support ticket and provide our team with your DxDiag re [..]
View
3:06 am, March 31, 2017
Quote:
Originally Posted by Fasti
Giving Clubs more tools is something we're planning to do. A ban option is on the table but it all comes down to having the tech to do i [..]
View
3:06 am, March 31, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Have you already tried basic video and graphics troubleshooting? If so, submit a ticket and attach your DxDiag report [..]
View
3:06 am, March 29, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you submit a ticket, our CS team can look into this and may be able to help provide you with any rewards you may be [..]
View
3:06 am, March 29, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still missing your class gem, please submit a ticket so our CS team can investigate.
Jump to post [..]
View
2:06 am, March 25, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I looked at your account and it appears your purchase was successful. If you're still missing the contents of this pac [..]
View
2:06 am, March 25, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having trouble! Have you contacted our CS team? They may be able to help you with this!
Jump to p [..]
View
2:06 am, March 24, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by LovelyNeko
Thanks for helping me,But I can't find the support tab.Yeah [..]
View
2:06 am, March 22, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you haven't submitted a support ticket already, please go ahead and do that so our CS team can investigate.
[..]
View
2:06 am, March 22, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Have you submitted a support ticket? If not, please do so and our team would be happy to look into this for you!
[..]
View
2:06 am, March 21, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by spar13
Seeing as flippers will be no more(I'm not upset with this), I'd like t [..]
View
2:06 am, March 19, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! If you submit a support ticket, our CS team can look into this and grant you any rewards you may be missing.
[..]
View
2:06 am, March 19, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still missing your items, submit a support ticket so our CS team can investigate!
Jump to post...
View
2:06 am, March 18, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Have you contacted our CS team? They'd be happy to look into this for you and may be able to help.
Jump to [..]
View
2:06 am, March 17, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Smot_Poker_024
Well, it seems to be placing a blank cornerstone now. I' [..]
View
2:06 am, March 16, 2017
Quote:
Originally Posted by Fasti
Trove® Launch Celebration Razer Controller Giveaway ContestOfficial Rules and Conditions NO PURCHASE NECESSARY TO ENTER OR WIN. [..]
View
2:06 am, March 16, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Have you tried all of the steps listed in this support article? If so, please submit a ticket so our CS team can inves [..]
View
2:06 am, March 13, 2017
Quote:
Originally Posted by GM Talriel
Good afternoon! Go ahead and submit a support ticket and a GM will look into this issue for you as quickly as possible!
[..]
View
2:06 am, March 13, 2017
Quote:
Originally Posted by GM Talriel
Hey there, Silk. We are very sorry to hear about this issue. Have you tried the troubleshooting steps found here? If so, and you ar [..]
View
2:06 am, March 13, 2017
Quote:
Originally Posted by GM Talriel
Hey Vanquish! We are very sorry to hear that you are still having trouble. We would like for you to go ahead and create a support t [..]
View
2:06 am, March 9, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Are you still having trouble with this? If so, please submit a ticket so our CS team can help you troubleshoot further [..]
View
2:06 am, March 9, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Have you attempted all of the troubleshooting steps in this support article? If not, please give those a try. If you'r [..]
View
2:06 am, March 3, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you submit a support ticket, our CS team will be able to take a closer look at this and may be able to help.
[..]
View
2:06 am, March 2, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Description
Title says it all.
I'm not sure that it does. Hook me [..]
View
12:06 pm, February 27, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by AnanGamingTR
My hotmail account will be open in 30 days but I can not login to [..]
View
2:06 am, February 22, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Confined Fox
Hi, I recently tried to purchase 10 chaos chests from the [..]
View
2:06 am, February 21, 2017
Quote:
Originally Posted by Carthax
Unfortunately, submitting multiple tickets doesn't speed up anyone replying to you. If anything, all it does is clog up our queue, and [..]
View
2:06 am, February 18, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! This is a bug we're currently working on, but if you submit a ticket our CS team may be able to help you recover your [..]
View
2:06 am, February 18, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'd give these troubleshooting steps a try and see if they help. If not, submit a ticket and provide our CS team with [..]
View
2:06 am, February 17, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having trouble with this! If you submit a ticket, our CS team would be happy to look into this for you.
[..]
View
2:06 am, February 16, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'd take a look at this support article and try the steps listed there. If they don't help, please submit a ticket so [..]
View
2:06 am, February 16, 2017
Quote:
Originally Posted by ZamboniChaos
If you believe you should be eligible for these rewards but still haven't received them, submit a ticket so our CS team can look [..]
View
2:06 am, February 15, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you submit a support ticket our CS team would be happy to look into this, and they may be able to help.
[..]
View
2:06 am, February 12, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you submit a support ticket, our CS team would be happy to look into this for you and may be able to help.
[..]
View
2:06 am, February 9, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! We're currently working to restore the items lost as a result of the marketplace issues, but if you don't receive them [..]
View
2:06 am, February 9, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you contact our CS team, they'd be happy to look into this for you and may be able to help.
Jump to post [..]
View
2:06 am, February 8, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry for the trouble. If you submit a support ticket, our CS team would be happy to look into this for you!
[..]
View
2:06 am, February 3, 2017
Quote:
Originally Posted by ZamboniChaos
If you've accidentally deleted an item, submit a support ticket and our CS team may be able to restore it for you!
Jum [..]
View
2:06 am, February 1, 2017
Quote:
Originally Posted by ZamboniChaos
Hi there! I'd take a look at this support article and see if the steps listed there help. If not, submit a ticket so our CS team [..]
View
2:06 am, February 1, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry for the trouble! I'd take a look at these troubleshooting steps and give them a try. If those don't help, contac [..]
View
2:06 am, January 26, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! If you submit a ticket, our CS team can look into this and may be able to help restore the gem you lost.
[..]
View