2:06 am, January 29, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Pieistasty
Sony’s website says that their services are all running p [..]
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2:06 am, January 29, 2018
Update 2 - PS4 is experiencing some issues again and are working to address them now. Be sure to click the link in the main post below for the latest details direct from Sony. Thanks!
Update 1 - The [..]
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2:06 am, January 24, 2018
Update 4 - 4:50 PM PST (12:50 AM GMT) - We're seeing some new reports of the previous connectivity issues. PlayStation hasn't posted an "all clear" message to their social media, but the sta [..]
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2:06 am, December 13, 2017
Update 10 - 10 AM PST (5 PM GMT) - The attacks on the Dallas hub have increased quite a bit which is causing connection issues on our NA servers (and other places). The team is still working with the [..]
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2:06 am, December 12, 2017
Update 9 - Dec. 11 - 11:20 AM PST (7:20 PM GMT) - Steps have been taken to further mitigate the DDoS attacks and they have helped a lot. The attacks are less consistent than they were but do still pop [..]
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12:06 pm, November 28, 2017
Update 8 - 6:45 PM PST (2:45 AM GMT) - 11/27 - While the DDoS has not yet abated, we do continue to work with the ISP to monitor and reduce the impact of these attacks.Update 7 - 5:30 AM PST (1:30 PM [..]
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2:06 am, November 27, 2017
Update 7 - 5:30 AM PST (1:30 PM GMT) - Unfortunately the DDoS has continued over the weekend with only a few brief breaks in between. We'll continue to work with the ISP to reduce the impact of these [..]
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2:06 am, November 24, 2017
Update 6 - 12:50 PM PST (8:50 PM GMT) - 11/23 - The DDoS has started up again over the last few hours, unfortunately. We're going to continue to do work to minimize the impact on your play experiences [..]
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2:06 am, November 23, 2017
Update 5 - 9:30 AM PST (5:30 PM GMT) - We are seeing periods of relative calm, a few hours at a time, on the DDoS front. We're still in regular communication with the data center and ISP as we work to [..]
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2:06 am, November 22, 2017
Update 4 - Nov. 21 - 6:45 AM PST (2:45 PM GMT) - Hey again, folks. We had a pretty decent stretch where the DDoS seemed to subside for a while but it kicked up again yesterday. The team is still activ [..]
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3:06 am, October 11, 2017
Quote:
Originally Posted by Fasti
Trove Twitter GiveawayOfficial Rules and Conditions NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND WILL NOT INCREASE YOU [..]
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1:06 pm, August 22, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com so that our Customer Service team can investigate this with [..]
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1:06 pm, August 9, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com so that our Customer Service team can investigate and, if p [..]
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1:06 pm, August 1, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with missing rewards, please make sure to submit a support ticket at support.trionworlds.com so that our Customer S [..]
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1:06 pm, July 20, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com with the name and description of the item you included here, and our Cus [..]
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1:06 pm, July 18, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket for this issue, so that Customer Service can investigate and, if they can confirm the [..]
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1:06 pm, July 6, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com as this will likely require direct Customer Service intervention to fix. [..]
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1:06 pm, July 6, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com, as this will require a Customer Service agent to investiga [..]
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1:06 pm, June 28, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure you've submitted a support ticket, so that our Customer Service team can investigate the issue for any possible r [..]
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1:06 pm, June 22, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with missing items or lost progress, please submit a support ticket at support.trionworlds.com so that our Customer [..]
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1:06 pm, June 21, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com so that our Customer Service team can investigate.
[..]
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1:06 pm, June 13, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with missing items, please make sure to submit a support ticket at support.trionworlds.com so that our Customer Ser [..]
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1:06 pm, June 13, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com if you believe you are missing any rewards, and our Custome [..]
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1:06 pm, June 13, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with missing items, please submit a support ticket at support.trionworlds.com so that our Customer Service team can [..]
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1:06 pm, May 23, 2017
Quote:
Originally Posted by Hesk
Hello! In addition to your bug report, I would recommend submitting a support ticket at support.trionworlds.com so that our Customer Serv [..]
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3:06 am, May 21, 2017
Resolved: All Trove servers are now back online. Thanks all for your patience while we resolved this issue.
Update: All engineers are on task, but we do not have a definitive ETA for stable service y [..]
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1:06 pm, May 17, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with malfunctioning or lost items, please submit a support ticket at support.trionworlds.com so that our Customer S [..]
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1:06 pm, May 9, 2017
Quote:
Originally Posted by TrionBrasse
Hey everyone, We held some lengthy discussions internally today, and wanted to give everyone an update on our policy regarding Cl [..]
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1:06 pm, April 26, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com so that our Customer Service team can investigate.
Jump to po [..]
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1:06 pm, April 18, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with lost or missing currency or items, please submit a support ticket at support.trionworlds.com so that our Custo [..]
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1:06 pm, April 13, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com, so that our Customer Service team can investigate.
[..]
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3:06 am, April 8, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Excell
Hello, Just now my game disconnected and I get "As: Conncecting&qu [..]
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1:06 pm, April 3, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com so that our Customer Service team can investigate and, if possible, rest [..]
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2:06 am, March 22, 2017
Quote:
Originally Posted by Fasti
Did this just start today? Xbox Live services have been disrupted for several hours. Hopefully this trouble will clear up once the servi [..]
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12:06 pm, March 21, 2017
Quote:
Originally Posted by Hesk
Please make sure to submit a support ticket at support.trionworlds.com, so that our Customer Service team can investigate.
Jum [..]
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12:06 pm, March 21, 2017
Quote:
Originally Posted by Hesk
Hello! If this issue is persisting, please submit a support ticket at support.trionworlds.com so that our Customer Service team can inves [..]
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12:06 pm, March 21, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with missing items or currency, please submit a support ticket at support.trionworlds.com so that our Customer Serv [..]
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12:06 pm, March 16, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with lost or missing progress (including class unlocks), please make sure to submit a support ticket at support.tri [..]
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12:06 pm, March 16, 2017
Quote:
Originally Posted by Hesk
Hello! If the issue is persisting, please submit a support ticket at support.trionworlds.com so that our Customer Service team can invest [..]
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2:06 am, March 16, 2017
Quote:
Originally Posted by Fasti
Trove® Launch Celebration Razer Controller Giveaway ContestOfficial Rules and Conditions NO PURCHASE NECESSARY TO ENTER OR WIN. [..]
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12:06 pm, March 15, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with purchases, please make sure to submit a support ticket at support.trionworlds.com so that our Customer Service [..]
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12:06 pm, March 15, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with harassment or other chat violations, please make sure to submit a support ticket at support.trionworlds.com so [..]
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12:06 pm, March 15, 2017
Quote:
Originally Posted by Hesk
Hello! If this issue is persisting, please submit a support ticket at support.trionworlds.com so that our Customer Service team can inves [..]
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12:06 pm, March 15, 2017
Quote:
Originally Posted by Hesk
Hello! If this issue is persisting, please submit a support ticket at support.trionworlds.com so that our Customer Service team can inves [..]
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12:06 pm, March 9, 2017
Quote:
Originally Posted by Hesk
Hello! For any issue with missing rewards, please submit a support ticket at support.trionworlds.com so that our Customer Service team ca [..]
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2:06 am, March 4, 2017
Quote:
Originally Posted by Fasti
We're investigating now. Xbox is reporting issues with some of their Live services so we're following up to see if it is related.
[..]
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12:06 pm, March 2, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com so that our Customer Service team can investigate this issue.
[..]
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2:06 am, March 1, 2017
Quote:
Originally Posted by ZamboniChaos
I'm sorry for the delay Mooncloud. Our CS team is currently working through an incredibly large amount of tickets, which means ou [..]
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12:06 pm, February 28, 2017
Quote:
Originally Posted by Hesk
The eligibility, per the thread quoted, is: If you have 50 Mastery (or more) and have played at all between 12/11 and 2/6.
Have played [..]
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12:06 pm, February 28, 2017
Quote:
Originally Posted by Hesk
Hello! For any missing purchases, please make sure to submit a support ticket at support.trionworlds.com so that our Customer Service tea [..]
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2:06 am, February 26, 2017
Quote:
Originally Posted by ZamboniChaos
Due to the amount of tickets in our queue, it will likely take several days for our CS team to review your ticket. Thanks for you [..]
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12:06 pm, February 23, 2017
Quote:
Originally Posted by Hesk
Hello! Please describe the bug you are experiencing, so that we can investigate.For any issues with lost or missing items, please submit [..]
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12:06 pm, February 21, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with lost items, please have your friend submit a support ticket at support.trionworlds.com so that our Customer Se [..]
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12:06 pm, February 21, 2017
Quote:
Originally Posted by Hesk
Hello! For any of the issues you mentioned, please submit a support ticket at support.trionworlds.com so our Customer Service team can in [..]
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12:06 pm, February 16, 2017
Quote:
Originally Posted by Hesk
Hello! If you still have not received your expected rewards, please submit a ticket at support.trionworlds.com so that our Customer Servi [..]
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12:06 pm, February 16, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with missing club worlds, please submit a support ticket at support.trionworlds.com so that our Customer Service te [..]
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12:06 pm, February 15, 2017
Quote:
Originally Posted by Hesk
Hello! If you have installed mods which haven't been updated, I would recommend disabling them to ensure they aren't the cause of the iss [..]
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12:06 pm, January 27, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by matzOgz
There_s plenty of guys who duped on PS4 and are currently destroying t [..]
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12:06 pm, January 19, 2017
Quote:
Originally Posted by Hesk
Please include the details in the ticket, so that the Customer Service Agent who receives the ticket has all of the necessary information [..]
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12:06 pm, January 18, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with missing rewards, please make sure to submit a ticket at support.trionworlds.com so that our Customer Service t [..]
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12:06 pm, January 11, 2017
Quote:
Originally Posted by Hesk
For any issues with missing or lost items, please submit a support ticket at support.trionworlds.com so that our Customer Service team ca [..]
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2:06 am, January 9, 2017
Quote:
Originally Posted by Carthax
You can try setting the processor priority to high for Trove:1. Run Trove like you would normally2. When you enter the game press Ctrl [..]
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12:06 pm, January 4, 2017
Quote:
Originally Posted by Hesk
Hello! To clarify, purchasing items to re-sell is not a violation; selling items for real-world money is. You are welcome to submit a sup [..]
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12:06 pm, January 3, 2017
Quote:
Originally Posted by Hesk
Please make sure to submit a support ticket at support.trionworlds.com so that our Customer Service team can investigate.
Jump [..]
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12:06 pm, December 29, 2016
Quote:
Originally Posted by Hesk
Hello! If you haven't received any purchases, please make sure to submit a support ticket at support.trionworlds.com so that our Customer [..]
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12:06 pm, December 29, 2016
Quote:
Originally Posted by Hesk
Hello! For any issues with missing or lost items, please make sure to submit a support ticket at support.trionworlds.com so that our Cust [..]
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12:06 pm, December 29, 2016
Quote:
Originally Posted by Hesk
Hello! For any issues with missing purchases or other content, please make sure to submit a support ticket at support.trionworlds.com so [..]
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12:06 pm, December 29, 2016
Quote:
Originally Posted by Hesk
Hello! I've confirmed that your ticket is in the queue to be addressed. Unfortunately, high queues have increased the response time for o [..]
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12:06 pm, December 28, 2016
Quote:
Originally Posted by Hesk
Hello! Please make sure to check the new inventory area, and if you are still unable to locate your items, please submit a support ticket [..]
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12:06 pm, December 28, 2016
Quote:
Originally Posted by Hesk
Hello! For any missing purchases, please make sure to submit a support ticket at support.trionworlds.com, so that our Customer Service te [..]
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12:06 pm, December 28, 2016
Quote:
Originally Posted by Hesk
Hello! For any quests which have reached a state where they cannot be completed, please make sure to submit a support ticket at support.t [..]
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12:06 pm, December 27, 2016
Quote:
Originally Posted by Hesk
Hello! I've submitted a bug report about the issue, so please keep an eye on upcoming patch notes for any potential fixes. To resolve the [..]
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12:06 pm, December 22, 2016
Quote:
Originally Posted by Hesk
If you have not already done so, please submit a support ticket at support.trionworlds.com so that our Customer Service team can investig [..]
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12:06 pm, December 21, 2016
Quote:
Originally Posted by Hesk
For any issues with missing items, please make sure to submit a ticket at support.trionworlds.com so that our Customer Service team can i [..]
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12:06 pm, December 21, 2016
Quote:
Originally Posted by Hesk
For any issues with lost or missing items, please make sure to submit a support ticket at support.trionworlds.com so that our Customer Se [..]
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12:06 pm, December 21, 2016
Quote:
Originally Posted by Hesk
For any issues with missing rewards, please make sure to submit a support ticket at support.trionworlds.com so that our Customer Service [..]
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12:06 pm, December 20, 2016
Quote:
Originally Posted by Hesk
Thank you for the report! For any missing items, please make sure to submit a support ticket at support.trionworlds.com so that our Custo [..]
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12:06 pm, December 20, 2016
Quote:
Originally Posted by Hesk
For any issues with a damaged club world, please submit a support ticket at support.trionworlds.com so that our Customer Service team can [..]
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2:06 am, December 17, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by AlexEtolle
I can't play trove on my ps4. It always either says failed to conne [..]
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12:06 pm, December 14, 2016
Quote:
Originally Posted by Hesk
Hello Meat! Please submit a support ticket at support.trionworlds.com so that our Customer Service team can investigate.
Jump [..]
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12:06 pm, December 8, 2016
Quote:
Originally Posted by Hesk
Hello! For any missing rewards or bugged encounters, please submit a support ticket at support.trionworlds.com so that our Customer Servi [..]
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12:06 pm, November 30, 2016
Quote:
Originally Posted by Hesk
Hello! For any club world issues, please submit a support ticket via support.trionworlds.com, so that our Customer Service team can inves [..]
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12:06 pm, November 30, 2016
Quote:
Originally Posted by Hesk
Hello! For any issues with missing items, please submit a support ticket at support.trionworlds.com so that our Customer Service team can [..]
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12:06 pm, November 29, 2016
Quote:
Originally Posted by Hesk
Please submit a support ticket via the address provided above and our Customer Service team will be happy to investigate.
Jump [..]
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12:06 pm, November 24, 2016
Quote:
Originally Posted by Hesk
Hello! For any issues with incorrect or missing rewards, please submit a support ticket at support.trionworlds.com so that our Customer S [..]
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12:06 pm, November 17, 2016
Quote:
Originally Posted by Hesk
Hello! If this issue continues to occur, please contact Customer Service via support.trionworlds.com and make sure to include your curren [..]
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2:06 am, November 12, 2016
Update 7 - 4:30 PM PST (12:30 AM GMT) - With the network connection issues over the last few days we know many of you are concerned with your Patron status or just lost time playing Trove. We agree th [..]
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12:06 pm, November 3, 2016
Quote:
Originally Posted by Hesk
Hello! For any issues with cornerstones, please submit a support ticket at support.trionworlds.com so our Customer Service team can inves [..]
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1:06 pm, October 25, 2016
Quote:
Originally Posted by Hesk
Hello! For any issues with crafting stations not working, please submit a support ticket at support.trionworlds.com so that our Customer [..]
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3:06 am, October 22, 2016
4:10 PM PDT Update: Dyn has announced that they have successfully mitigated the attack against their network. Glyph service should now slowly restore. If you are still having trouble connecting, make [..]
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3:06 am, October 22, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! Fasti actually made a post about this in the Server Status section. This is being caused by widespread internet outages [..]
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3:06 am, October 22, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! There are currently widespread outages that are causing major problems for a number of services.
Jump to po [..]
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3:06 am, October 22, 2016
Quote:
Originally Posted by ZamboniChaos
UPDATE:These issues are likely related to the widespread outages affecting a number of services including our own.
Jum [..]
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3:06 am, October 8, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by ChickenPhoenix
I havn't played trove in a while. A few months ago, a shadow lv [..]
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1:06 pm, October 6, 2016
Quote:
Originally Posted by Hesk
Hello! For any issues with lost, missing or unrewarded items, please make sure to submit a support ticket at support.trionworlds.com so t [..]
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3:06 am, September 8, 2016
Quote:
Originally Posted by Fasti
Trove Twitter GiveawayOfficial Rules and Conditions NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND WILL NOT INCREASE YOU [..]
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3:06 am, September 7, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by HyperPote
Thank you for the reply. And about the ticket, I didn't get one, nor [..]
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1:06 pm, August 30, 2016
Quote:
Originally Posted by Hesk
Hello! For any issues with missing items, please submit a report at support.trionworlds.com, so that our Customer Service team can invest [..]
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3:06 am, August 11, 2016
Quote:
Originally Posted by Fasti
Glyph has added some very cool new features! Creating a new account has never been easier with our streamlined registration and new opti [..]
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3:06 am, August 11, 2016
Glyph has added some very cool new features! Creating a new account has never been easier with our streamlined registration and new options for swapping between accounts. Patch NotesGlyph Registratio [..]
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