3:06 am, April 17, 2018
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Originally Posted by Fasti
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Originally Posted by littlenacre
Hi I am on PS4 and was logged in and experienced the frustrating l [..]
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2:06 am, December 14, 2017
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Originally Posted by Fasti
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Originally Posted by Brayer
Thanks Trion for including the details of the Fragments in your blog AF [..]
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2:06 am, November 21, 2017
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Originally Posted by Fasti
Hey all!We'll be posting a blog tomorrow with details of the Turkeytopia event for 2017, but I also wanted to get a couple other things [..]
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3:06 am, August 23, 2017
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Originally Posted by Fasti
Tickets are answered as they come in. The wait times are longer than we'd like but they will follow up as soon as possible.
J [..]
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3:06 am, July 26, 2017
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Originally Posted by ZamboniChaos
Our CS team is working through a large amount of tickets at the moment, so that's why our response time has been a bit longer tha [..]
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3:06 am, July 21, 2017
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Originally Posted by Fasti
The support team will answer tickets in the order they arrive. Please hang in there, they will respond as soon as possible.
J [..]
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3:06 am, July 15, 2017
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Originally Posted by Fasti
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Originally Posted by PaPaRuPa
I have not sent any tickets since the community needs a public respon [..]
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3:06 am, July 5, 2017
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Originally Posted by ZamboniChaos
Hey there! I just checked on your ticket's status, and it looks like it's still moving up the queue. Our CS team is working throu [..]
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3:06 am, May 11, 2017
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Originally Posted by Fasti
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Originally Posted by Owuel
Yes because I like drawing irl, congrats ._.If you look at the oval and [..]
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3:06 am, April 13, 2017
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Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was still moving up the queue, but I'm sorry you haven't received a reply yet. Our team is wor [..]
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3:06 am, April 12, 2017
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Originally Posted by ZamboniChaos
Hey there! I noticed you submitted a support ticket, and I confirmed it's moving up the queue. Our CS team will be in touch as so [..]
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3:06 am, April 11, 2017
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Originally Posted by ZamboniChaos
Hey there, sorry it's taken so long for you to receive a response. I confirmed your tickets are moving up the queue, so our CS te [..]
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3:06 am, April 7, 2017
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Originally Posted by Fasti
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Originally Posted by IQYU
It has been over a week now since I submitted my ticket. I was wondering [..]
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3:06 am, April 5, 2017
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Originally Posted by ZamboniChaos
Our team is working through a large amount of tickets at the moment. Your ticket is moving up the queue and we'll review it as so [..]
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3:06 am, April 2, 2017
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Originally Posted by ZamboniChaos
Hey there. Please note that our team is currently working through a large amount of tickets, so it may take a few days before you [..]
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3:06 am, March 29, 2017
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Originally Posted by ZamboniChaos
Hey there! Our team is working through a large amount of tickets at the moment, so it may take a few days before we're able to re [..]
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1:06 pm, March 28, 2017
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Originally Posted by Hesk
Hello! Our ticket volume is currently high and this is causing some delays, but we will address your tickets as soon as we are able.
[..]
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2:06 am, March 24, 2017
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Originally Posted by ZamboniChaos
Hey there! I'm sorry for the wait, but our CS team is working through a large amount of tickets at the moment. You'll receive a r [..]
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2:06 am, March 23, 2017
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Originally Posted by ZamboniChaos
Hey there! Your ticket is still moving up the queue, and our team will respond as soon as they take care of the tickets in front [..]
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2:06 am, March 4, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Our team will take a look at your ticket as soon as possible, and they may be able to help. It may take a few days to [..]
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2:06 am, March 3, 2017
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Originally Posted by Fasti
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Originally Posted by rnsthn
Devs? GMs? Any ideas?
I followed up on this for you. The su [..]
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2:06 am, March 1, 2017
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Originally Posted by ZamboniChaos
I'm sorry for the delay Mooncloud. Our CS team is currently working through an incredibly large amount of tickets, which means ou [..]
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2:06 am, February 26, 2017
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Originally Posted by ZamboniChaos
Due to the amount of tickets in our queue, it will likely take several days for our CS team to review your ticket. Thanks for you [..]
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2:06 am, February 21, 2017
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Originally Posted by Carthax
Unfortunately, submitting multiple tickets doesn't speed up anyone replying to you. If anything, all it does is clog up our queue, and [..]
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2:06 am, February 15, 2017
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Originally Posted by ZamboniChaos
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Originally Posted by DeJonaz
Almost been a week and still no answer..
Our CS t [..]
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2:06 am, February 12, 2017
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Originally Posted by ZamboniChaos
Hey there! I noticed you submitted your ticket today, and it may take a few days before our team is able to review your ticket. T [..]
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2:06 am, February 11, 2017
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Originally Posted by ZamboniChaos
Hey there! I noticed you already submitted a support ticket and I confirmed it's moving up the queue. Our CS team will reply as s [..]
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2:06 am, February 9, 2017
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Originally Posted by Fasti
Hey there,Would you mind testing something out for us?Go in game and use this command: /club leave CLUBNAMEIf you know what clubs you [..]
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2:06 am, February 5, 2017
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Originally Posted by ZamboniChaos
Hi! I confirmed your tickets were still moving up the queue, but there are still a large amount of tickets in front of yours that [..]
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2:06 am, January 26, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your tickets were still moving up the queue, and our CS team will respond as soon as they can.
[..]
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2:06 am, January 25, 2017
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Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was still moving up the queue, but it may take a few days before you receive a response due to [..]
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2:06 am, January 19, 2017
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Originally Posted by ZamboniChaos
Hey there! I noticed you already submitted a support ticket, so one of our agents will reply as soon as they can. Please keep in [..]
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12:06 pm, January 13, 2017
Quote:
Originally Posted by Fasti
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Originally Posted by NecroNikka
I accidentally threw it in the trash thinking it was a DDE shard (d [..]
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2:06 am, January 13, 2017
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Originally Posted by Fasti
If this is on the PC are you checking the Buyback option in the Loot Collector? You can submit a ticket if you run into an issue with in [..]
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2:06 am, January 6, 2017
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Originally Posted by ZamboniChaos
I confirmed your ticket was moving up the queue, and once our CS team is able to review it they'll be in touch. Please keep in mi [..]
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2:06 am, January 6, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'm sorry it's taken a while for you to receive a response. Our support team has been working to catch up on the recen [..]
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2:06 am, December 31, 2016
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Originally Posted by ZamboniChaos
As was mentioned above, our response times are much longer than normal due to the amount of tickets we're working through. We'll [..]
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2:06 am, December 30, 2016
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Originally Posted by ZamboniChaos
Hey there! I noticed you've already submitted a support ticket, so one of our CS agents will review it as soon as they can. Keep [..]
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12:06 pm, December 29, 2016
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Originally Posted by Hesk
Hello! Support tickets are automatically set to solved after a few days without a response. However, this is only related to the ticket b [..]
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2:06 am, December 19, 2016
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Originally Posted by Carthax
I'm sorry to hear you've yet to get an answer. We answer tickets in the order that we receive them. With that said, submitting more ti [..]
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2:06 am, November 20, 2016
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Originally Posted by ZamboniChaos
Sorry for the wait! Tickets are generally answered in the order they're received, so one of our CS agents will respond as soon as [..]
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2:06 am, November 20, 2016
Quote:
Originally Posted by ZamboniChaos
Tickets are generally answered in the order they're received, so one of our agents will respond as soon as they can!
J [..]
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2:06 am, November 13, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Our response times vary depending on a number of factors. Generally, tickets are answered in the order they're receive [..]
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2:06 am, November 3, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Tickets are generally answered in the order they're received, so one of our CS agents will respond as soon as they can [..]
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3:06 am, October 21, 2016
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Originally Posted by Fasti
Thanks folks! We had reports of this previously and tickets submitted to support that allowed us to track this down. These unusual Pearl [..]
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3:06 am, October 19, 2016
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Originally Posted by Fasti
We're going to make this right for those of you who ran into issues. If you didn't receive the proper rewards go ahead and submit a tick [..]
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1:06 pm, August 9, 2016
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Originally Posted by Hesk
Hello! i see that you've successfully created a ticket about your lost items. While we do answer tickets in the order they're received, w [..]
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1:06 pm, August 9, 2016
Quote:
Originally Posted by Hesk
Hello! I see that you've successfully created a ticket regarding your lost staff. While we do answer tickets in the order they're receive [..]
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3:06 am, August 4, 2016
Quote:
Originally Posted by ZamboniChaos
Tickets are answered in the order in which they're received, which means that response times vary depending on the amount of tick [..]
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1:06 pm, August 3, 2016
Quote:
Originally Posted by Hesk
Hello! I've confirmed that your ticket is in the queue to be answered, but tickets are answered in the order that they are received. No w [..]
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3:06 am, July 31, 2016
Quote:
Originally Posted by ZamboniChaos
I can't really provide an estimate at this time, as our team is a little backed up with the amount of Trove tickets we've receive [..]
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3:06 am, July 31, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I noticed you already submitted a support ticket for this issue. Our response times have been longer than normal due t [..]
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3:06 am, July 30, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I noticed you already submitted a couple of tickets for this issue, so one of our CS agents will respond as soon as th [..]
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3:06 am, July 30, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Vorezard! I confirmed your ticket was submitted correctly, our CS team is just a little backed up at the moment due to [..]
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3:06 am, July 23, 2016
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Originally Posted by ZamboniChaos
Hi there! Sorry to hear you're having these issues. I noticed you have a ticket open with one of our CS agents, so if you'd like [..]
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3:06 am, June 11, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear this happened to you! If you submit a support ticket, our CS team would be happy to look into this. Please keep in [..]
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3:06 am, June 2, 2016
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Originally Posted by ZamboniChaos
Hey there Alecter! I confirmed your support ticket was created successfully, but we're seeing an influx of tickets recently so ou [..]
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3:06 am, May 28, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Noltal
I wrote about four request and nothing
Sorry for the [..]
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3:06 am, May 25, 2016
Quote:
Originally Posted by TrionBrasse
Yep, watch for us to announce when the fix is finished testing. We'll get it in asap, because no one wants folks to worry.As a sid [..]
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3:06 am, May 14, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the delay! We're seeing a higher number of tickets lately, so our response times aren't as fast as we would like. I con [..]
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3:06 am, May 1, 2016
Quote:
Originally Posted by ZamboniChaos
Hi Trishie! Tickets are answered in the order they're submitted, so one of our CS agents will review your ticket as soon as they [..]
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3:06 am, April 23, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry to hear about the troubles you're having. I reviewed your account, but I didn't see any support tickets or conta [..]
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12:06 pm, January 9, 2016
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Originally Posted by Fasti
We're investigating cases where this is happening. I can definitely understand how frustrating this would be. If you're running into iss [..]
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3:06 am, August 3, 2015
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Wazzup76
I've had a ticket openned since the 22nd of july (before these threa [..]
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3:06 am, July 21, 2015
Trion Worlds welcomes you to our community parties at Gamescom and PAX Prime: come on in and hang out with our Devs and Community Managers – have a drink on us and celebrate all of our games [..]
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3:06 am, July 21, 2015
Quote:
Originally Posted by TrionBrasse
Trion Worlds welcomes you to our community parties at Gamescom and PAX Prime: come on in and hang out with our Devs and Community [..]
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2:06 am, January 30, 2015
Quote:
Originally Posted by Grumpntug
Some folks just get lucky. RNGesus was not with me. I bought I think like 50 and got a lot of mushroom pieces.I saw Dunmire get tons [..]
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