3:06 am, April 14, 2018
Quote:
Originally Posted by Fasti
Hey there, folks.We appreciate all the feedback regarding the issue with some previous purchases being granted again to some players. On [..]
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1:06 pm, April 12, 2018
Greetings PS4 Trovians!
We know there have been a number of large issues on Trove PS4 and we wanted to spread the word on how we're planning to make this right. The plan is to start sending these item [..]
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1:06 pm, April 12, 2018
Quote:
Originally Posted by kytsu
Greetings PS4 Trovians! We know there have been a number of large issues on Trove PS4 and we wanted to spread the word on how we're pla [..]
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3:06 am, April 12, 2018
Update 7 - 6:37 PM PDT (1:37 AM GMT) - We're back online and have more info on recent issues on the PS4 version of Trove here.Update 6 - 6:30 PM PDT (1:30 AM GMT) - We're finalizing things now and wil [..]
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2:06 am, December 30, 2017
Quote:
Originally Posted by Fasti
I am seeing reports from other players about issues with purchases earlier today, so following up here to see if they have come through [..]
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2:06 am, December 30, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Joseph
Wow the game seems broken. I was gonna spend upwards of £20 o [..]
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2:06 am, December 12, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Ssj782
Is it just me, or did I get penalized for giving Trion money?And I'm ta [..]
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3:06 am, June 8, 2017
Quote:
Originally Posted by Fasti
Hey there,I'm really sorry to hear you've run into this problem. While we don't have access to the PS4 billing system to refund purchase [..]
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3:06 am, March 31, 2017
Quote:
Originally Posted by Fasti
Hey all!Please restart Trove and login now. If you've made a purchase and it wasn't received it should pop up now. There was a bug that [..]
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12:06 pm, March 15, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with purchases, please make sure to submit a support ticket at support.trionworlds.com so that our Customer Service [..]
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2:06 am, March 15, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by CrmsnMyst
Wow did it take time just to get to this point. Anyway, I used the m [..]
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2:06 am, March 14, 2017
Quote:
Originally Posted by PostCard
St. Qubeslick's DayA new quest chain is here! Help St. Qubeslick rid the land of tentacle invaders, and gain the St. Qubeslick ally!
[..]
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2:06 am, March 14, 2017
St. Qubeslick's DayA new quest chain is here! Help St. Qubeslick rid the land of tentacle invaders, and gain the St. Qubeslick ally!
Floating shadowy lairs have been spotted over the Medieval Highland [..]
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12:06 pm, March 9, 2017
Quote:
Originally Posted by Fasti
Greetings Trovians,With the launch patch coming on March 14th we wanted to get the patch notes out to everyone early so you can see what [..]
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12:06 pm, March 9, 2017
Quote:
Originally Posted by Fasti
Greetings Trovians,With the launch patch coming on March 14th we wanted to get the patch notes out to everyone early so you can see what [..]
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12:06 pm, March 9, 2017
Greetings Trovians,With the launch patch coming on March 14th we wanted to get the patch notes out to everyone early so you can see what’s ahead for Trove.
For Xbox One players you&rsq [..]
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2:06 am, March 2, 2017
Quote:
Originally Posted by PostCard
StoreThe following packs are now available for credits rather than real money purchases. (Note: It's not entirely possible to make t [..]
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12:06 pm, March 1, 2017
Quote:
Originally Posted by PostCard
St. Qubeslick's DayHelp St. Qubeslick rid the land of tentacle invaders, and gain him as an ally!
Floating shaodwy lairs have been sp [..]
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12:06 pm, February 28, 2017
Quote:
Originally Posted by Hesk
Hello! For any missing purchases, please make sure to submit a support ticket at support.trionworlds.com so that our Customer Service tea [..]
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2:06 am, January 30, 2017
Quote:
Originally Posted by Carthax
Reasons for this not existing in the Playstation Store could be region-based, depending on where you are playing. Just keep in mind th [..]
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12:06 pm, December 29, 2016
Quote:
Originally Posted by Hesk
Hello! For any issues with missing purchases or other content, please make sure to submit a support ticket at support.trionworlds.com so [..]
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12:06 pm, December 29, 2016
Quote:
Originally Posted by Hesk
Hello! If you haven't received any purchases, please make sure to submit a support ticket at support.trionworlds.com so that our Customer [..]
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12:06 pm, December 28, 2016
Quote:
Originally Posted by Hesk
Hello! For any missing purchases, please make sure to submit a support ticket at support.trionworlds.com, so that our Customer Service te [..]
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2:06 am, December 17, 2016
Quote:
Originally Posted by Fasti
We are aware of an issue with delayed purchases on Xbox One. In some cases you may wait up to 45 minutes to receive your purchase. This [..]
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2:06 am, December 15, 2016
Quote:
Originally Posted by Fasti
Hey everyone!Restart the game for us when you get a chance. Purchases are being delivered now. It may take a little time for the deliver [..]
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2:06 am, December 14, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by OGnoob
I bought 2 packs around 30 mins ago and they aren't here. Pls help i do [..]
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3:06 am, October 4, 2016
Quote:
Originally Posted by Fasti
MostlyPanda, the support team is going to continue working with you directly in your open ticket. Please address your questions directly [..]
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3:06 am, September 20, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Fraten
would one have to pay to have access to different characters?(I'm just [..]
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3:06 am, September 7, 2016
Quote:
Originally Posted by Fasti
Do you mean a way to fill tomes automatically? I'll pass this along, but it's not a likely change. The Tomes are intended to be a way to [..]
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3:06 am, July 2, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Echos
title.Yes ive dropped more than $100 on this game. I work and i like thi [..]
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3:06 am, June 23, 2016
Quote:
Originally Posted by Fasti
Because it seems the thread is going to be an argument between people with differing points of view I'm going to close it down.We've add [..]
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3:06 am, June 18, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry you're having trouble making purchases. If you contact our CS team, they'll be happy to look into this for you a [..]
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1:06 pm, June 2, 2016
Quote:
Originally Posted by Hesk
Hello! If any purchases haven't arrived, and you've confirmed they aren't in the claims area, please submit a helpdesk ticket at support. [..]
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3:06 am, May 25, 2016
Hello all,
A temporary issue has come up that is preventing players from making purchases with credits or using credit-granting items. Our platform team is on the case and this will be resolved as so [..]
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3:06 am, May 25, 2016
Quote:
Originally Posted by TrionBrasse
Yep, watch for us to announce when the fix is finished testing. We'll get it in asap, because no one wants folks to worry.As a sid [..]
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3:06 am, May 5, 2016
Quote:
Originally Posted by Fasti
In order to put Patron Status on the Steam Store directly it had to be added as DLC. Since Steam doesn't allow DLC on the same account t [..]
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3:06 am, April 27, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by AshaMarie
Too bad the tome cannot be bought with cubits. I would really love [..]
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3:06 am, April 17, 2016
Quote:
Originally Posted by Fasti
It's common that some purchases are reviewed. We're also experiencing some purchase issues at the moment, so it may take a little bit of [..]
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3:06 am, April 3, 2016
Quote:
Originally Posted by ZamboniChaos
This error is usually caused by temporary platform issues, but if you're still unable to make purchases go ahead and contact our [..]
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3:06 am, March 30, 2016
Update 5 - 5:20 PM PDT (1:20 AM GMT) - Trove is back online! We're going to keep an eye out for any lingering issues. It does appear that Credit purchases in Trove are not possible at the moment, but [..]
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2:06 am, March 18, 2016
Quote:
Originally Posted by ZamboniChaos
It sounds like this may have been caused by a hiccup with our purchase platform. If you're still having trouble making purchases, [..]
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2:06 am, February 18, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the confusion! Sometimes, orders will be flagged for review and need to be approved manually. This is so we can cut dow [..]
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2:06 am, December 19, 2015
Update 2: 11:20 AM PST - We've just performed a reset that should start to clear up some of the connection issues. The team continues to work on the underlying issue, but for now, you should be able t [..]
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3:06 am, October 21, 2015
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Red_Panda_
Thanks man, didn't think of sending in a ticket. I'm in queue right [..]
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1:06 pm, October 9, 2015
Quote:
Originally Posted by Avarem
Quote:
Originally Posted by bahoin
actually pretty sure avarem is the richest person in the server ;)
[..]
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3:06 am, September 13, 2015
Update: Due to high levels of activity, we've hit a bottleneck in the system that grants the Flask Coins and we've had to disable the giveaway for the time being.
If you missed out, we will bring it [..]
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3:06 am, September 13, 2015
Quote:
Originally Posted by Fasti
Hey all,There is currently an issue with the display of in game currency, and purchases may be delayed. The team is working on this righ [..]
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3:06 am, September 10, 2015
Quote:
Originally Posted by Fasti
Reach out to our support team so they can check this out for you. There might be a purchase error that needs to be cleared out.
[..]
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3:06 am, September 1, 2015
Quote:
Originally Posted by Mr. E
Dragon Chests will be coming back, Chaos Chests, however, will remain mysterious. In the future we will be making better methods than &q [..]
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3:06 am, August 6, 2015
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Argys
I have enough money on Steam Wallet but when i try to buy Credits i get [..]
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1:06 pm, August 4, 2015
Arriving on 8/4/15!== FEATURES ==INVENTORY EXPANSION
* You can now add up to 105 additional slots to both your adventure and build inventories!
* Open your inventory and look at the bottom, click th [..]
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3:06 am, August 4, 2015
Quote:
Originally Posted by Morgana
Arriving on 8/4/15!== FEATURES ==INVENTORY EXPANSION* You can now add up to 105 additional slots to both your adventure and build inve [..]
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3:06 am, July 29, 2015
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Lavalog
What happens to the people who purchased, say, the power pack during t [..]
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3:06 am, July 21, 2015
Quote:
Originally Posted by Morgana
Arriving on 7/21/15!== FEATURES ==NEON DRAGONS ARE NOW LIVE!* You can now earn Neon Dragon Caches from challenges, or purchase them on [..]
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3:06 am, July 21, 2015
Arriving on 7/21/15!== FEATURES ==NEON DRAGONS ARE NOW LIVE!
* You can now earn Neon Dragon Caches from challenges, or purchase them on the store!
* Neon Dragon Caches have an uncommon chance of dro [..]
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3:06 am, July 12, 2015
Sorry to be the bearer of bad tidings here...
We have encountered a technical issue that is affecting Marketplace purchases. Purchases are not going through! This appears to be affecting all of our [..]
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1:06 pm, July 4, 2015
Quote:
Originally Posted by Avarem
Yes definitely. Starting Thursday if you log in through steam you will automatically make purchases via your Steam wallet.
J [..]
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3:06 am, May 12, 2015
Quote:
Originally Posted by Morgana
Arriving on 5/12/15!== FEATURES ==GOLDEN THREADThe Golden Thread is now in game! This guides new (and existing!) players to explore al [..]
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3:06 am, May 12, 2015
Arriving on 5/12/15!== FEATURES ==GOLDEN THREAD
The Golden Thread is now in game! This guides new (and existing!) players to explore all parts of the game in exchange for tons of Cubits.== GAME UPDAT [..]
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2:06 am, February 18, 2015
Quote:
Originally Posted by Doc_L
Firestorm and fico,Unfortunately, it appears that your video cards do not support DirectX 10, and are running in software mode (hence th [..]
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12:06 pm, February 12, 2015
Quote:
Originally Posted by Avarem
Quote:
Originally Posted by Wynchet
I NEED HELP !! On 09/02 I bought the '' Power Pack '', but gave that [..]
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2:06 am, January 7, 2015
Quote:
Originally Posted by Avarem
If you previously tried to purchase with PayPal and couldn't, we fixed some issues in today's patch that should now allow you to make p [..]
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