3:06 am, April 11, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by DylanM172
Any hints to what the compensation will be? Please don’t i [..]
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3:06 am, April 11, 2018
Quote:
Originally Posted by Fasti
The time has come!We're bringing all versions of Trove offline on Wednesday, April 11, 2018 at 8AM PDT (3PM GMT) for a very important pa [..]
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3:06 am, April 11, 2018
The time has come!
We're bringing all versions of Trove offline on Wednesday, April 11, 2018 at 8AM PDT (3PM GMT) for a very important patch. Get the patch notes here (spoiler alert: it includes a fix [..]
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3:06 am, April 10, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by ClumsyBee
I thought the bug was fixed and i can finally set my primary club ag [..]
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3:06 am, April 10, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by ThePrettyOne
The same QA that put this version in the game?
The gr [..]
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3:06 am, April 6, 2018
Update 5 - 4:15 PM PDT (11:15 PM GMT) - Hey folks! We're not making a promise on the EU issues being completely fixed forever, but things are looking much better. We made some adjustments that went up [..]
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3:06 am, April 4, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by TJ13
No word on any progress. Also no update on the "internal" talks [..]
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3:06 am, March 31, 2018
Quote:
Originally Posted by Fasti
Follow these steps for reporting bugs, including adding comments to existing bug reports rather than creating new threads for commonly r [..]
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3:06 am, March 30, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by kanamit
Today i started getting these issues with my map and marketplace, it's [..]
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3:06 am, March 29, 2018
Quote:
Originally Posted by Fasti
Thanks for all the info, folks! This is extremely helpful and we have engineers looking into the thread now. We appreciate any future re [..]
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3:06 am, March 29, 2018
Quote:
Originally Posted by Fasti
Hey there! Please help us find the cause of issues so we can resolve them more quickly. To help with that we want to keep different iss [..]
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2:06 am, March 2, 2018
Quote:
Originally Posted by Fasti
Hey there!Most players aren't experiencing this issue so we'll want to troubleshoot things first. Usually this would be caused by an add [..]
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2:06 am, January 3, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Ithiridiel
And now i started to get grandom CTDs without any error message, on [..]
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3:06 am, October 24, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by KoBeWi
I have the same problem after Windows Fall Creators Update. When game s [..]
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1:06 pm, October 3, 2017
Quote:
Originally Posted by Hesk
Please try these suggestions, and if the issue persists, contact support.trionworlds.com. https://support.trionworlds.com/hc/e...raphics [..]
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1:06 pm, July 18, 2017
Quote:
Originally Posted by Hesk
Hello! If this issue is persisting, please try these steps, and submit a support ticket at support.trionworlds.com if it continues. http [..]
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1:06 pm, June 20, 2017
Quote:
Originally Posted by Hesk
Hello! I would recommend these steps:https://support.trionworlds.com/hc/e...raphics-IssuesIf the issue persists, please submit a support [..]
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3:06 am, May 3, 2017
Quote:
Originally Posted by Din Othar
Quote:
Originally Posted by theungodly
Fist off i'd like to suggest a repaint tool. I'm kinda amazed i [..]
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3:06 am, March 31, 2017
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Originally Posted by ZamboniChaos
Hey there! Have you already tried basic video and graphics troubleshooting? If so, submit a ticket and attach your DxDiag report [..]
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12:06 pm, February 14, 2017
Quote:
Originally Posted by Hesk
Hello! I would recommend following these steps, and submitting a support ticket at support.trionworlds.com if the issue persists.https:// [..]
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2:06 am, February 12, 2017
Quote:
Originally Posted by ZamboniChaos
Do you have multi-threading enabled by any chance? If so, I'd disable it and see if notice an increase in performance. You may al [..]
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12:06 pm, January 26, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to try the Trove steps in this link:https://support.trionworlds.com/hc/e...raphics-IssuesIf the issue continues, [..]
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2:06 am, December 14, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by MartoXennox
So I went to get the styles then it closes the window then nothing [..]
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2:06 am, December 2, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! You may find a few additional steps in this support article that may help. If not, submit a ticket and provide our CS [..]
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12:06 pm, December 1, 2016
Quote:
Originally Posted by Hesk
Hello! I would recommend using the Repair option in Trove (right click on the Trove sidebar in Glyph, then choose Repair and then Yes). I [..]
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2:06 am, November 27, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! You may want to give these troubleshooting steps a try and see if that helps. If not, submit a support ticket and atta [..]
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2:06 am, November 9, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! You might find these support articles helpful: Resolving Crashing Issues Resolving Video And Graphics Issues If thos [..]
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2:06 am, November 7, 2016
Quote:
Originally Posted by Carthax
There could be several things causing this kind of issue. It could be that one particular system doesn't have the correct DirectX file [..]
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12:06 pm, November 1, 2016
Quote:
Originally Posted by Hesk
Hello! Please try the steps here, and submit a support ticket at support.trionworlds.com if you continue having issues.https://support.tr [..]
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1:06 pm, October 19, 2016
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com if you've already completed the steps available here:https://support.tri [..]
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3:06 am, September 19, 2016
Quote:
Originally Posted by Carthax
Quote:
Originally Posted by Xaohs
I still lag.
It would also help to differentiate between [..]
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3:06 am, September 10, 2016
Quote:
Originally Posted by ZamboniChaos
Thanks for taking the time to provide this info! I just forwarded your report to our dev team so they can take a look.
[..]
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3:06 am, August 26, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! The first thing I'd suggest is reviewing this support article and trying the steps listed there. If they don't work, c [..]
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1:06 pm, August 25, 2016
Quote:
Originally Posted by Hesk
Hello! Please attempt these steps, and submit a support ticket at support.trionworlds.com if you continue having issues. https://support. [..]
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3:06 am, August 15, 2016
Quote:
Originally Posted by Carthax
It would be more beneficial to see the entire DxDiag to provide any kind of specific troubleshooting. With that being said, you can al [..]
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1:06 pm, August 10, 2016
Quote:
Originally Posted by Hesk
Hello! Please follow these steps and submit a support ticket at support.trionworlds.com if you continue experiencing FPS issues.https://s [..]
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1:06 pm, July 27, 2016
Quote:
Originally Posted by Hesk
Hello! If you have tried all of these steps, please submit a support ticket at support.trionworlds.com and we'll be happy to investigate [..]
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3:06 am, July 22, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! We have some troubleshooting steps on our support page that I'd recommend trying if you haven't already. If those don't [..]
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1:06 pm, June 21, 2016
Quote:
Originally Posted by Hesk
Hello! Please try the trove-specific steps at this link, and submit a support ticket at support.trionworlds.com if they do not resolve yo [..]
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3:06 am, May 28, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there ZephLore! We have some troubleshooting steps for both FPS and crashing issues on our support page you may want to try:R [..]
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1:06 pm, May 21, 2016
Quote:
Originally Posted by Shiden
Quote:
Originally Posted by Fatman
i have the exact same problem as u and idk why. Redownloaded trove mul [..]
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1:06 pm, May 15, 2016
Quote:
Originally Posted by Hesk
Hello PrinceDamien! I would recommend making sure you have the latest graphics driver for your video cardNvidia - http://www.geforce.com/ [..]
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3:06 am, April 30, 2016
Quote:
Originally Posted by Elucidator
Please try the steps on this page to see if they improve your FPS. If they do not, please contact our Customer Support with a copy [..]
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3:06 am, April 29, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! First, I'd like you to try some video/graphics troubleshooting and see if that helps at all. If not, reply to this thr [..]
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3:06 am, April 22, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! We have a few troubleshooting steps on our website that may help, but you can always contact our CS team and they'll d [..]
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3:06 am, April 19, 2016
Quote:
Originally Posted by Mr. E
Quote:
Avarem's Notes:Welcome to the Mantle of Power. Trove's first expansion!This is the biggest single update we've ever made [..]
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3:06 am, April 19, 2016
Quote:
Avarem's Notes:
Welcome to the Mantle of Power. Trove's first expansion!
This is the biggest single update we've ever made to Trove and we are immensely excited to be able to share o [..]
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3:06 am, April 8, 2016
Quote:
Originally Posted by Mr. E
Mantle of Power PTS Testing Has Arrived!PTS Still requires a level 20 character on live
If you’ve met that requirement, click [..]
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3:06 am, April 2, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! FPS issues can be difficult to diagnose, but we have some basic troubleshooting steps that might help increase your pe [..]
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2:06 am, March 23, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by DragonDaMan
I get the same, but worse. i get 5 fps oncewhen i play shad [..]
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2:06 am, March 8, 2016
Quote:
Originally Posted by Fasti
Hey there,Are you being prompted to submit a crash report? If so, please make sure to send those over. If we can look at the crash logs [..]
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2:06 am, February 25, 2016
Quote:
Originally Posted by ZamboniChaos
Hi everyone! If you're encountering connectivity issues or other performance related problems, we have several basic troubleshoot [..]
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2:06 am, February 14, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Sayukii! I know firsthand how frustrating low FPS can be. Fortunately, we have a number of troubleshooting steps on our [..]
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2:06 am, January 9, 2016
Quote:
Originally Posted by Fasti
An error #5041 (most errors that aren't in the 1,000 or 2,000 range) usually indicates an error with Windows. If you recently did a rese [..]
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3:06 am, September 29, 2015
Quote:
Originally Posted by Fasti
Moonwing DragonOut with the Ancient, in with the Moonwing!
Moonwing Dragon Caches are the new reward for completing challenges.
Moonwing [..]
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3:06 am, September 29, 2015
Moonwing DragonOut with the Ancient, in with the Moonwing!
Moonwing Dragon Caches are the new reward for completing Challenges.
Moonwing Dragon Caches can contain Flux, Dragon Coins, and Moonwing Drag [..]
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3:06 am, September 22, 2015
Quote:
Originally Posted by Avarem
Arriving 9/21/2015 This Week's Events! Faster Fishing - For this week only the fish are biting faster than ever. Twice as fast actual [..]
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3:06 am, September 22, 2015
Arriving 9/21/2015This Week's Events!Faster Fishing - For this week only the fish are biting faster than ever. Twice as fast actually!
Double Dragon - Earn two guaranteed dragon souls for the first [..]
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3:06 am, September 13, 2015
Quote:
Originally Posted by Fasti
What graphics card do you have on that computer? You may want to try updating the graphics card driver. If the problem continues, try ve [..]
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3:06 am, September 10, 2015
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Mentize
Delete the CFG file located in " %appdata%\trove " -This sho [..]
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3:06 am, July 23, 2015
Quote:
Originally Posted by Fasti
When you crash, if you get the window to send a crash report, please make sure you let that send. We're tracking crash logs so we can de [..]
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3:06 am, June 23, 2015
Quote:
Originally Posted by Morgana
Arriving on 6/23/15!== FEATURES ==UI UPDATE!* The new inventory UI is live! MAP UPDATE* The world map now has biome style-icons to hel [..]
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3:06 am, June 23, 2015
Arriving on 6/23/15!== FEATURES ==UI UPDATE!
* The new inventory UI is live! MAP UPDATE
* The world map now has biome style-icons to help differentiate different types of biome. Now color-blind people [..]
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3:06 am, June 6, 2015
Quote:
Originally Posted by Doc_L
FlabbyCat, Your computer is using your Intel HD 4600 GPU instead of the Nvidia GPU. You need to change your Optimus settings to make T [..]
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3:06 am, June 2, 2015
Quote:
Originally Posted by Fasti
Try these steps for me, just to be safe. A new driver for Nvidia was released today, so if you have an Nvidia graphics card, try updatin [..]
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3:06 am, April 21, 2015
Quote:
Originally Posted by Avarem
Arriving on 4/21/15!NEW IN THE STORE* There are new costumes on the store (and in a brand new pack), they are:* The Heartbreaker for th [..]
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3:06 am, April 21, 2015
Arriving on 4/21/15!NEW IN THE STORE
* There are new costumes on the store (and in a brand new pack), they are:
* The Heartbreaker for the Gunslinger, by CloBunny
* The Bee Trickster for the Fae Trick [..]
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3:06 am, April 7, 2015
Quote:
Originally Posted by Doc_L
Here's one thing that will improve your FPS: Try /supersample 1 (values over 1 are a very minor visual improvement, as the game's al [..]
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2:06 am, March 18, 2015
Quote:
Originally Posted by Doc_L
Your system switched to using your integrated graphics card (an Intel HD 4600) instead of your AMD card. Check your catalyst control ce [..]
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2:06 am, March 3, 2015
Quote:
Originally Posted by Doc_L
Hi DarkPoseidon,If you're seeing this message, it means that your graphics drivers are out of date. You have two options:1) Update grap [..]
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2:06 am, February 18, 2015
Quote:
Originally Posted by Doc_L
Firestorm and fico,Unfortunately, it appears that your video cards do not support DirectX 10, and are running in software mode (hence th [..]
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2:06 am, February 3, 2015
Quote:
Originally Posted by Doc_L
Hi EriAvery,Your GPU is somewhat close to our minimum specification (the AMD HD benchmarks slightly above our minspec GPU, the Intel HD [..]
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12:06 pm, January 30, 2015
Quote:
Originally Posted by Doc_L
Hi Samy,I'll take a look at the logs to see if something happened to your settings. We didn't do any major graphics changes in the last [..]
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2:06 am, January 29, 2015
Quote:
Originally Posted by Ocho
Quote:
Originally Posted by Tane
Been waiting for the Trovian Supercycle to complete the set. My dream i [..]
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2:06 am, January 21, 2015
Quote:
Originally Posted by Doc_L
Hi TheZoobler, Does your system have a temperature monitor for your CPU and/or GPU? Overheating is usually a sign that a heatsink may [..]
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2:06 am, January 20, 2015
Quote:
Originally Posted by Doc_L
Quote:
Originally Posted by Atrish
Does it have to do the fact that I have 2 graphic cards being one the g [..]
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12:06 pm, January 16, 2015
Quote:
Originally Posted by Doc_L
Kittenface,I'll take a look at your other crash logs and see if I can find out what's happening.edit: It looks like the game is running [..]
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2:06 am, January 16, 2015
Quote:
Originally Posted by Doc_L
Hi jedimario,Do you have an Nvidia or ATI card? The game appears to be using an integrated Intel GPU with extremely old drivers.You nee [..]
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2:06 am, January 15, 2015
Quote:
Originally Posted by Doc_L
Quote:
Originally Posted by Crochat
I was getting the OpenGl error util the last hotfix. Apparently, this [..]
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2:06 am, January 5, 2015
Quote:
Originally Posted by Doc_L
If you're floating in midair without seeing blocks, it means the chunks around you haven't loaded yet. Wait a little while for the terr [..]
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2:06 am, December 31, 2014
Quote:
Originally Posted by Doc_L
The Intel HD 3000 is what we're targeting as the minimum specification GPU. It's going to be pretty slow unless you put the settings on [..]
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2:06 am, December 21, 2014
Quote:
Originally Posted by Doc_L
Go into your settings menu.Select the DirectX renderer.That should fix your FPS. You're running the minimum supported graphics card for [..]
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2:06 am, December 20, 2014
Quote:
Originally Posted by Doc_L
Hi Ariako,It looks like your settings for draw distance and supersampling are different now, which would explain the FPS difference (hig [..]
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2:06 am, December 17, 2014
Quote:
Originally Posted by Doc_L
Hmmm, it's difficult to tell what could be causing the issue. It's possible it could be a graphics issue, but unlikely with a GTX 770.H [..]
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12:06 pm, December 14, 2014
Quote:
Originally Posted by Doc_L
The intel G45 chipset does not support opengl 3.0, as it's too old. http://www.intel.com/support/graphics/sb/CS-033757.htm It should r [..]
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2:06 am, December 13, 2014
Quote:
Originally Posted by Doc_L
Hi XSelfownedX,Have you updated your graphics drivers? (from http://support.amd.com/en-us/download )It's possible your graphics drivers [..]
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2:06 am, December 13, 2014
Quote:
Originally Posted by Doc_L
Quote:
Originally Posted by Pepman
something that looks similar to a graphics card failing.
Co [..]
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2:06 am, December 6, 2014
Quote:
Originally Posted by Doc_L
Quote:
Originally Posted by Krisinator67
Trion worlds, and anyone else looking at this, I have a major pro [..]
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2:06 am, November 27, 2014
Quote:
Originally Posted by Doc_L
What kind of graphics card do you have, and what date are the drivers from? There is a known OpenGL bug with some ATI drivers a few yea [..]
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2:06 am, November 27, 2014
Quote:
Originally Posted by Doc_L
Are you running on a laptop? This is a common problem with switchable graphics - the game runs fine when it selects the Nvidia/ATI card [..]
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2:06 am, November 27, 2014
Quote:
Originally Posted by Doc_L
Hi,Your drivers need to be updated. Depending on what graphics card you have, you can find newer drivers from:ATI cards: http://suppor [..]
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2:06 am, November 12, 2014
Quote:
Originally Posted by Doc_L
Hi Raxow, I assume you're running Windows Vista? You'll need to install service pack 2 via Windows Update: http://windows.microsoft.c [..]
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2:06 am, November 9, 2014
Quote:
Originally Posted by Doc_L
What's your graphics card? Windows may be assigning an integrated Intel card to the game instead of the regular graphics card.
[..]
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2:06 am, October 30, 2014
Quote:
Originally Posted by Doc_L
Savvy,I just took a look at the game logs, and it appears your video card is an Intel HD card using drivers from August 15, 2010 (very o [..]
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