1:06 pm, April 12, 2018
Quote:
Originally Posted by Hesk
Please make sure to submit a support ticket at support.trionworlds.com for any issues with missing credits or items.
Jump to p [..]
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12:06 pm, January 11, 2018
Quote:
Originally Posted by Hesk
For any issues with lost or missing loot, please submit a support ticket at support.trionworlds.com, or email support@trionworlds.com dir [..]
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1:06 pm, October 5, 2017
Quote:
Originally Posted by Hesk
Hello! I would recommend trying these steps; if the issue persists, please submit a support ticket at support.trionworlds.com.https://sup [..]
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1:06 pm, October 3, 2017
Quote:
Originally Posted by Hesk
Please try these suggestions, and if the issue persists, contact support.trionworlds.com. https://support.trionworlds.com/hc/e...raphics [..]
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1:06 pm, October 3, 2017
Quote:
Originally Posted by Hesk
Hello! If you've recently updated to High Sierra on a MAC, this is a known issue, and our engineering team is working on a resolution. If [..]
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1:06 pm, September 28, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com with the name of your item and the last time you know you had it, and we [..]
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1:06 pm, September 9, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if the issue persists. https://support.trionworlds [..]
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1:06 pm, September 7, 2017
Quote:
Originally Posted by Hesk
Hell! Unfortunately, we're unable to discuss bans on the forums, but if you submit a support ticket at support.trionworlds.com, or email [..]
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1:06 pm, September 3, 2017
Quote:
Originally Posted by Hesk
@Knowpain, your account is not banned. What sort of error/behavior are you seeing that lead you to that conclusion?
Jump to po [..]
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1:06 pm, August 30, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if the issue persists.https://support.trionworlds.c [..]
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1:06 pm, August 30, 2017
Quote:
Originally Posted by Hesk
Hello! This issue can often be resolved by changing your sound properties to "2 channel, 16 bit, 48000 Hz (DVD Quality)." How e [..]
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1:06 pm, August 30, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if the issue persists.https://support.trionworlds.c [..]
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1:06 pm, August 27, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and if the issue persists, please submit a support ticket at support.trionworlds.com.https://support.trion [..]
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1:06 pm, August 27, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with lost or missing items or currency, please make sure to submit a support ticket at support.trionworlds.com.
[..]
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1:06 pm, August 24, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com, so that we can investigate this person for any potential v [..]
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1:06 pm, August 24, 2017
Quote:
Originally Posted by Hesk
Hello! I would recommend restarting your MAC entirely, and purging any temporary internet files. If you continue having issues, please su [..]
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1:06 pm, August 23, 2017
Quote:
Originally Posted by Hesk
Hello! Thank you for the reports. I've submitted a bug report on this issue, so please keep an eye on upcoming patch notes for any potent [..]
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1:06 pm, August 23, 2017
Quote:
Originally Posted by Hesk
Hello! I've submitted a bug report on this issue, so please keep an eye on upcoming patch notes for any potential fixes.
Jump [..]
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1:06 pm, August 23, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com and we'll be happy to look into this for you.
Ju [..]
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1:06 pm, August 23, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com and we will be happy to help troubleshoot this issue with you.
[..]
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1:06 pm, August 23, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if the issue persists.https://support.trionworlds.c [..]
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1:06 pm, August 23, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com and we'll be happy to troubleshoot with you. In the meantime, I'd recomm [..]
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1:06 pm, August 22, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com so that our Customer Service team can investigate this with [..]
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1:06 pm, August 9, 2017
Quote:
Originally Posted by Hesk
Hello! Thank you for your report. I've submitted a bug report on this issue, so please keep an eye on upcoming patch notes for any potent [..]
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1:06 pm, August 9, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com so that our Customer Service team can investigate and, if p [..]
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1:06 pm, August 3, 2017
Quote:
Originally Posted by Hesk
Hello! What specific issue are you having changing the resolution from the appdata? From %appdata%/Trove/Trove.cfg you should see the fol [..]
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1:06 pm, August 2, 2017
Quote:
Originally Posted by Hesk
Hello! If this issue is persisting, please submit a support ticket at support.trionworlds.com and we'll be happy to troubleshoot with you [..]
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1:06 pm, August 2, 2017
Quote:
Originally Posted by Hesk
Hello! Please provide more details on your issue, or submit a support ticket at support.trionworlds.com and we'll be happy to investigate [..]
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1:06 pm, August 2, 2017
Quote:
Originally Posted by Hesk
Hello! If this issue is persisting, please submit a support ticket at support.trionworlds.com so that we can troubleshoot with you.
[..]
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1:06 pm, August 1, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with missing rewards, please make sure to submit a support ticket at support.trionworlds.com so that our Customer S [..]
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1:06 pm, July 26, 2017
Quote:
Originally Posted by Hesk
Hello! I would recommend completing these tests, then submitting a support ticket at support.trionworlds.com so that our Tech Support tea [..]
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1:06 pm, July 20, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com with the name and description of the item you included here, and our Cus [..]
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1:06 pm, July 19, 2017
Quote:
Originally Posted by Hesk
Hello! We did have a networking issue that caused temporary problems with connections, but this should no longer be an issue. If you cont [..]
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1:06 pm, July 18, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit that support ticket, but one additional step you should try is to right-click on Glyph (or Steam, if ru [..]
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1:06 pm, July 18, 2017
Quote:
Originally Posted by Hesk
Hello! If this issue is persisting, please try these steps, and submit a support ticket at support.trionworlds.com if it continues. http [..]
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1:06 pm, July 18, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket for this issue, so that Customer Service can investigate and, if they can confirm the [..]
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1:06 pm, July 6, 2017
Quote:
Originally Posted by Hesk
Thank you for the report! I've submitted a bug report on this issue, so please keep an eye on upcoming patch notes for any potential fixe [..]
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1:06 pm, July 6, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com, as this will require a Customer Service agent to investiga [..]
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1:06 pm, July 6, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com as this will likely require direct Customer Service intervention to fix. [..]
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1:06 pm, July 5, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com and we will be happy to investigate this issue.
Jump to post. [..]
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1:06 pm, July 5, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com so that our tech support team can troubleshoot these issues with you.
[..]
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1:06 pm, June 28, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure you've submitted a support ticket, so that our Customer Service team can investigate the issue for any possible r [..]
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1:06 pm, June 28, 2017
Quote:
Originally Posted by Hesk
Hello! This issue can often be circumvented by joining a friend, but if you are unable to, it should eventually clear on it's own.
[..]
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1:06 pm, June 27, 2017
Quote:
Originally Posted by Hesk
Hello! I'd recommend reviewing this thread for issues with your mouse in Trove. http://forums.trovegame.com/showthre...-180-mouse-bug
[..]
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1:06 pm, June 27, 2017
Quote:
Originally Posted by Hesk
Hello! I'd recommend reviewing this thread for issues with your mouse in Trove. http://forums.trovegame.com/showthre...-180-mouse-bug
[..]
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1:06 pm, June 22, 2017
Quote:
Originally Posted by Hesk
Hello! This issue should be resolved now. The recent PSN issues put the EU server in a bad state, but a restart has corrected the issue.
[..]
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1:06 pm, June 22, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with missing items or lost progress, please submit a support ticket at support.trionworlds.com so that our Customer [..]
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1:06 pm, June 22, 2017
Quote:
Originally Posted by Hesk
Hello! If the player is offering in-game currency (such as flux or items) that is legitimate and does not need to be reported. If they ar [..]
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1:06 pm, June 21, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com so that our Customer Service team can investigate.
[..]
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1:06 pm, June 20, 2017
Quote:
Originally Posted by Hesk
Hello! I would recommend these steps:https://support.trionworlds.com/hc/e...raphics-IssuesIf the issue persists, please submit a support [..]
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1:06 pm, June 15, 2017
Quote:
Originally Posted by Hesk
Hello! Please attempt these steps (clearing appdata is most likely to resolve the issue), and submit a support ticket at support.trionwor [..]
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1:06 pm, June 13, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with missing items, please submit a support ticket at support.trionworlds.com so that our Customer Service team can [..]
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1:06 pm, June 13, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com if you believe you are missing any rewards, and our Custome [..]
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1:06 pm, June 13, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with missing items, please make sure to submit a support ticket at support.trionworlds.com so that our Customer Ser [..]
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1:06 pm, June 1, 2017
Quote:
Originally Posted by Hesk
Hello! Please review these steps and submit a support ticket at support.trionworlds.com if the issue persists.https://support.trionworlds [..]
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1:06 pm, June 1, 2017
Quote:
Originally Posted by Hesk
Hello! There should be a new item offered daily that will allow you to progress with this quest. If the issue persists, please submit a s [..]
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1:06 pm, June 1, 2017
Quote:
Originally Posted by Hesk
Hello! Please review this article, and submit a support ticket at support.trionworlds.com.https://support.trionworlds.com/hc/e...-network [..]
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1:06 pm, May 30, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com so that our Tech Support team can investigate this issue.
[..]
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1:06 pm, May 23, 2017
Quote:
Originally Posted by Hesk
Hello! In addition to your bug report, I would recommend submitting a support ticket at support.trionworlds.com so that our Customer Serv [..]
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1:06 pm, May 23, 2017
Quote:
Originally Posted by Hesk
Hello! If you have not done so, I would recommend submitting a support ticket at support.trionworlds.com so that our Tech Support team ca [..]
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1:06 pm, May 17, 2017
Quote:
Originally Posted by Hesk
Hello! If this issue is persisting, please submit a support ticket at support.trionworlds.com so that our Tech Support team can troublesh [..]
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1:06 pm, May 17, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with malfunctioning or lost items, please submit a support ticket at support.trionworlds.com so that our Customer S [..]
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1:06 pm, May 17, 2017
Quote:
Originally Posted by Hesk
Hello! You can set your setting back to default with these steps: https://support.trionworlds.com/hc/e...fault-Settings If the issue pe [..]
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1:06 pm, May 16, 2017
Quote:
Originally Posted by Hesk
Please submit a support ticket at support.trionworlds.com and we will be happy to investigate this issue for you.
Jump to post [..]
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1:06 pm, May 9, 2017
Quote:
Originally Posted by Hesk
Hello! From the link above, click "sign in" and to the left you'll be presented with a ticket submission option. If you have an [..]
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1:06 pm, May 9, 2017
Quote:
Originally Posted by Hesk
Hello! If the login page sign in is not working for you, you can also email support@trionworlds.com directly, and a ticket will be genera [..]
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1:06 pm, April 27, 2017
Quote:
Originally Posted by Hesk
Hello! Please attempt these steps, and if the issue persists, please submit a support ticket at support.trionworlds.com so that our Tech [..]
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1:06 pm, April 26, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com so that our Customer Service team can investigate.
Jump to po [..]
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1:06 pm, April 19, 2017
Quote:
Originally Posted by Hesk
Hello! For any connection issues which persist, please submit a support ticket at support.trionworlds.com so that it can be investigated. [..]
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1:06 pm, April 18, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com so that our Tech Support team can troubleshoot this issue with you.
[..]
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1:06 pm, April 18, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with lost or missing currency or items, please submit a support ticket at support.trionworlds.com so that our Custo [..]
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1:06 pm, April 13, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com, so that our Customer Service team can investigate.
[..]
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1:06 pm, April 12, 2017
Quote:
Originally Posted by Hesk
Hello! Thanks for letting us know about this - I've submitted a bug report on the issue, so please keep an eye on upcoming patch notes fo [..]
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1:06 pm, April 12, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com so that our Technical Support team can investigate.
[..]
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1:06 pm, April 12, 2017
Quote:
Originally Posted by Hesk
Hello! If this issue is persisting, please submit a support ticket at support.trionworlds.com so that it can be investigated with all of [..]
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1:06 pm, April 11, 2017
Quote:
Originally Posted by Hesk
Please email appeals@trionworlds.com so that your account can be reviewed. I've also removed your email from the post, as it is unwise to [..]
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1:06 pm, April 11, 2017
Quote:
Originally Posted by Hesk
You can review this post from previous players with this issue:http://forums.trovegame.com/showthre...-Twitching-Fix!If the issue persist [..]
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1:06 pm, April 6, 2017
Quote:
Originally Posted by Hesk
Hello! Thank you for the report - can you recall any specific thing that occurred prior to the issue? Narrowing down the cause of this wi [..]
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1:06 pm, April 6, 2017
Quote:
Originally Posted by Hesk
Hello! If the issue persists, please submit a support ticket at support.trionworlds.com so that our Tech Support team can investigate.
[..]
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1:06 pm, April 5, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com so that our Technical Support team can troubleshoot this issue with you. [..]
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1:06 pm, April 4, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com so that our account support team can investigate the issue.
J [..]
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1:06 pm, April 4, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com so that this can be investigated.
Jump to post.. [..]
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1:06 pm, April 3, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com so that our Customer Service team can investigate and, if possible, rest [..]
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1:06 pm, March 30, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com with your current IP address (http://ip4.me/) and our Technical Support [..]
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1:06 pm, March 28, 2017
Quote:
Originally Posted by Hesk
Hello! If your mouse software uses stat tracking, I would recommend disabling that. If the issue persists, please submit a support ticket [..]
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1:06 pm, March 28, 2017
Quote:
Originally Posted by Hesk
Hello! Our ticket volume is currently high and this is causing some delays, but we will address your tickets as soon as we are able.
[..]
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1:06 pm, March 28, 2017
Quote:
Originally Posted by Hesk
Hello! A reinstall may help resolve the issue, but if it persists, please submit a ticket at support.trionworlds.com so that our Technica [..]
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12:06 pm, March 23, 2017
Quote:
Originally Posted by Hesk
Hello! If this issue persists, please submit a support ticket at support.trionworlds.com so that our Technical Support team can troublesh [..]
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12:06 pm, March 23, 2017
Quote:
Originally Posted by Hesk
Hello! This issue may be related to Stat Tracking in your mouse software - I would recommend disabling stat tracking if possible. If the [..]
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12:06 pm, March 23, 2017
Quote:
Originally Posted by Hesk
Hello! It appears your ticket has received and update. Please respond at your convenience and we will be happy to assist you.
[..]
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12:06 pm, March 21, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com for your crashing and audio issues. I would also recommend reviewing thi [..]
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12:06 pm, March 21, 2017
Quote:
Originally Posted by Hesk
Hello! If these issues are persisting, please submit a support ticket at support.trionworlds.com, and make sure to include your IP addres [..]
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12:06 pm, March 21, 2017
Quote:
Originally Posted by Hesk
Please make sure to submit a support ticket at support.trionworlds.com, so that our Customer Service team can investigate.
Jum [..]
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12:06 pm, March 21, 2017
Quote:
Originally Posted by Hesk
Hello! If this issue is persisting, please submit a support ticket at support.trionworlds.com so that our Customer Service team can inves [..]
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12:06 pm, March 21, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with missing items or currency, please submit a support ticket at support.trionworlds.com so that our Customer Serv [..]
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12:06 pm, March 16, 2017
Quote:
Originally Posted by Hesk
Hello! If the issue is persisting, please submit a support ticket at support.trionworlds.com so that our Customer Service team can invest [..]
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12:06 pm, March 16, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com so that our Technical Support team can troubleshoot the issue with you.
[..]
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12:06 pm, March 16, 2017
Quote:
Originally Posted by Hesk
Hello! I would recommend reviewing this thread, and if it does not resolve the issue for you, please submit a support ticket at support.t [..]
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12:06 pm, March 16, 2017
Quote:
Originally Posted by Hesk
Hello! I would recommend trying these steps:https://support.trionworlds.com/hc/e...fault-SettingsIf that doesn't resolve your friend's is [..]
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12:06 pm, March 16, 2017
Quote:
Originally Posted by Hesk
Hello! I would recommend reviewing this previous post about the issue:http://forums.trovegame.com/showthre...-Twitching-FixIf the suggest [..]
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