3:06 am, April 17, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by littlenacre
Hi I am on PS4 and was logged in and experienced the frustrating l [..]
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1:06 pm, April 12, 2018
Greetings PS4 Trovians!
We know there have been a number of large issues on Trove PS4 and we wanted to spread the word on how we're planning to make this right. The plan is to start sending these item [..]
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1:06 pm, April 12, 2018
Quote:
Originally Posted by kytsu
Greetings PS4 Trovians! We know there have been a number of large issues on Trove PS4 and we wanted to spread the word on how we're pla [..]
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1:06 pm, April 12, 2018
Quote:
Originally Posted by Hesk
Please make sure to submit a support ticket at support.trionworlds.com for any issues with missing credits or items.
Jump to p [..]
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3:06 am, April 6, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by tenchu12
Glyph support page broken?I have starteted a new thread but nobody an [..]
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3:06 am, April 4, 2018
Quote:
Originally Posted by Fasti
If you have an email address that you think might be the right one just email support@trionworlds.com with that email address and use th [..]
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3:06 am, March 30, 2018
Quote:
Originally Posted by Fasti
Hey there!I moved your thread to the Tech Support forums as "bugs" generally impact most players in the same way and this is l [..]
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2:06 am, March 23, 2018
Quote:
Originally Posted by Fasti
Hey folks,We're digging into this. Just so we can get as much info as possible will you all provide us with some info? Basic stuff like [..]
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2:06 am, March 8, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by pipebender
Two days, no response here and no response in my ticket.
[..]
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2:06 am, March 8, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Apofeoz
It happened 30 minutes ago and it happens a second time, but this time [..]
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2:06 am, March 2, 2018
Quote:
Originally Posted by Fasti
Hey there!Most players aren't experiencing this issue so we'll want to troubleshoot things first. Usually this would be caused by an add [..]
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2:06 am, February 21, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by CapnTropical
Its come to my attention that the devs do nothing to stay in touc [..]
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2:06 am, February 17, 2018
Quote:
Originally Posted by PostCard
New Class - VanguardianSwooping in to the spotlight, the Vanguardian’s here to save the day!
The Vanguardian packs a punch [..]
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2:06 am, February 14, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by dookie
Nobody I know with more than 15k pr has been able to collect thier rewa [..]
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2:06 am, February 10, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by ijino
time : 2:00 PM 08 febuary 2018i start to re play of the game I have re [..]
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2:06 am, February 10, 2018
Quote:
Originally Posted by Fasti
Try to access the support site to submit a ticket. If it works, explain the situation in the ticket so they can work with you. Try setti [..]
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2:06 am, February 1, 2018
Quote:
Originally Posted by Fasti
Hey there,It's difficult to say what happened specifically without doing some digging into the gem before and after augmentation so plea [..]
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2:06 am, January 31, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by LegitSting
I had bought something on the deals tab but had not recieved the fr [..]
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2:06 am, January 18, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by dsadsa
I followed every step but i cant see any option for quitting the abo. p [..]
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2:06 am, January 17, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by SadDeath
I planted 500 mushroom trees under a hole in my club world, i left th [..]
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2:06 am, January 13, 2018
Quote:
Originally Posted by Fasti
Hey there, If you're having trouble making a purchase please submit a ticket. The support team will follow up with you directly.
[..]
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12:06 pm, January 11, 2018
Quote:
Originally Posted by Hesk
For any issues with lost or missing loot, please submit a support ticket at support.trionworlds.com, or email support@trionworlds.com dir [..]
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2:06 am, January 9, 2018
Quote:
Originally Posted by Atronos
The short answer is "No plans to balance classes for PvP in the near future". It was implemented as an 'As is, take it or le [..]
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2:06 am, January 4, 2018
It's a brand-new year! Join us for the first livestream of 2018 on Friday. This week we'll show off some of your gorgeous Club World builds, answer your questions, and do our famous giveaways!Trove [..]
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2:06 am, January 4, 2018
Quote:
Originally Posted by Fasti
It's a brand-new year! Join us for the first livestream of 2018 on Friday. This week we'll show off some of your gorgeous Club World bui [..]
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2:06 am, January 3, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Ithiridiel
And now i started to get grandom CTDs without any error message, on [..]
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12:06 pm, January 1, 2018
Quote:
Originally Posted by Phantasie
Quote:
Originally Posted by bobthedank
I bought 50 dollars of credits accidently to xbox one instead o [..]
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2:06 am, December 30, 2017
Quote:
Originally Posted by Fasti
I am seeing reports from other players about issues with purchases earlier today, so following up here to see if they have come through [..]
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2:06 am, December 30, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by SiNisterTrauma
Thank you for your help. How will i know if the problem is reso [..]
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2:06 am, December 23, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Axa
The servers is basically unplayable, can't you guys just ignore all of us [..]
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2:06 am, December 14, 2017
Quote:
Originally Posted by Fasti
Hey there,It sounds like you're logging into a different account. Try using another email address to sign into Glyph. If you're still ha [..]
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2:06 am, December 14, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Brayer
Thanks Trion for including the details of the Fragments in your blog AF [..]
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2:06 am, December 12, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Ssj782
Is it just me, or did I get penalized for giving Trion money?And I'm ta [..]
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2:06 am, December 8, 2017
The Trove livestream is a great way to get your weekend started! Join us as we host a laid back livestream with plenty of giveaways.Trove LivestreamStart Time: Friday, December 8 at 12:30 PM PST / 8: [..]
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2:06 am, December 8, 2017
Quote:
Originally Posted by Fasti
The Trove livestream is a great way to get your weekend started! Join us as we host a laid back livestream with plenty of giveaways.Trov [..]
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12:06 pm, November 27, 2017
Turkeytopia continues! Join the dev team to talk about the hotfix being released this week, the ongoing Turkey-based celebration, and much more! As usual we'll be doing our famous giveaways.Trove Li [..]
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12:06 pm, November 27, 2017
Quote:
Originally Posted by Fasti
Turkeytopia continues! Join the dev team to talk about the hotfix being released this week, the ongoing Turkey-based celebration, and mu [..]
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2:06 am, November 22, 2017
Quote:
Originally Posted by Fasti
If you can't login at all, be sure to submit a ticket right away. Our support team will work with you to get this resolved ASAP.While yo [..]
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2:06 am, November 18, 2017
Quote:
Originally Posted by Fasti
Since the console account isn't linked we'll need you to email appeals@trionworlds.com and include your gamer tag name. We can't check t [..]
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2:06 am, November 17, 2017
Quote:
Originally Posted by Fasti
Hey there,In just about 100% of cases this means you're logging into Glyph with a different email address than the one with the classes [..]
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2:06 am, November 17, 2017
Quote:
Originally Posted by Srayer
I've put in a fix for this. It also fixes the trophy issue mentioned above by Doudou. To reiterate my earlier statement, none of the te [..]
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2:06 am, November 16, 2017
Quote:
Originally Posted by Fasti
Can you provide as much info as possible so we can learn more? If you prefer, submit a ticket so the support team can work with you one [..]
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12:06 pm, November 14, 2017
Quote:
Originally Posted by PostCard
Clubs 2.0The entire club UI has been renovated to support Adventures, Fixtures, and all the new Club Permissions. – open th [..]
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12:06 pm, November 14, 2017
Clubs 2.0The entire club UI has been renovated to support Adventures, Fixtures, and all the new Club Permissions. – open the club UI and use the Gear button to see all the specifics for that [..]
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2:06 am, October 31, 2017
Quote:
Originally Posted by Fasti
Hey there,Whenever you run into an in-game issue like not receiving a reward, go ahead and submit a ticket. The only people who can look [..]
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3:06 am, October 24, 2017
Quote:
Originally Posted by Fasti
We have a pinned post for technical issues. Try the Glyph troubleshooting listed there. If that doesn't resolve the issue, submit a tick [..]
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3:06 am, October 20, 2017
Calling all Trovians!
My name is Ricky “Din Othar” White, Senior Producer for Trove, and I'm here to offer you a look at the great content the team has been preparing for you ov [..]
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3:06 am, October 19, 2017
Quote:
Originally Posted by Fasti
Make sure the topic of your thread is specific to your issue. If it isn't, we won't be able to track it later. Keep in mind that we've d [..]
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3:06 am, October 19, 2017
Quote:
Originally Posted by Fasti
For every in-game issue, like not getting a thing, definitely submit a ticket so our support team can investigate for you.
Ju [..]
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3:06 am, October 18, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by KoBeWi
Totally a coincidence. People aren't too original about their names the [..]
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3:06 am, October 11, 2017
Quote:
Originally Posted by Fasti
Hey there,We want to keep the forum thread visible so players can see the info, but we need to make sure it avoids "naming and sham [..]
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3:06 am, October 10, 2017
Quote:
Originally Posted by Fasti
Hey folks!This Friday the 13th is our Extra Life 24 hour livestream! Please take a moment to sign up to be part of our team and help us [..]
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3:06 am, October 6, 2017
Quote:
Originally Posted by Fasti
The last update should have eliminated this error. If you receive it once, exit the game and try again. It should let you right in. If n [..]
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3:06 am, October 6, 2017
Quote:
Originally Posted by Fasti
Hi there! The Loot Collector has a Buyback option that lets you get your items back if used within 24 hours. If you miss that window yo [..]
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3:06 am, October 6, 2017
Quote:
Originally Posted by Fasti
Error codes in the 5000 range are generally related to Windows/OS issues. It means that something in the operating system is blocking in [..]
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1:06 pm, October 5, 2017
Quote:
Originally Posted by Hesk
Hello! I would recommend trying these steps; if the issue persists, please submit a support ticket at support.trionworlds.com.https://sup [..]
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1:06 pm, October 3, 2017
Quote:
Originally Posted by Hesk
Hello! If you've recently updated to High Sierra on a MAC, this is a known issue, and our engineering team is working on a resolution. If [..]
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1:06 pm, October 3, 2017
Quote:
Originally Posted by Hesk
Please try these suggestions, and if the issue persists, contact support.trionworlds.com. https://support.trionworlds.com/hc/e...raphics [..]
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3:06 am, September 29, 2017
Quote:
Originally Posted by Fasti
Just to make sure everyone who wants to have more context for the discussion sees our previous response to this issue I'm linking it in [..]
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1:06 pm, September 28, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com with the name of your item and the last time you know you had it, and we [..]
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1:06 pm, September 22, 2017
Quote:
Originally Posted by Fasti
The Meteor Chase event ended on Tuesday, so those quests will be gone now. If you go to any adventure world and approach a dungeon it sh [..]
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3:06 am, September 22, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by laethiem
I am asking you to PLEASE PLEASE PLEASE consider adding a reporting s [..]
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3:06 am, September 21, 2017
Quote:
Originally Posted by Fasti
Hey there,Go to Google on the same network you use for the game and type "IP address."Don't post that info here for any reason [..]
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3:06 am, September 14, 2017
Quote:
Originally Posted by Fasti
Hey there,Sorry for the delayed response. If you can answer a couple questions it may help us figure out the root cause.How long have yo [..]
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1:06 pm, September 9, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if the issue persists. https://support.trionworlds [..]
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3:06 am, September 9, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by jejaz
today logged on and did some fliping and sunligh tbulb farming i had got [..]
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1:06 pm, September 7, 2017
Quote:
Originally Posted by Hesk
Hell! Unfortunately, we're unable to discuss bans on the forums, but if you submit a support ticket at support.trionworlds.com, or email [..]
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3:06 am, September 7, 2017
Quote:
Originally Posted by Fasti
Hey there,If anyone is on the last quest of Meteor Chase but has already collected the Scout Saucer mount please submit a ticket.The sup [..]
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3:06 am, September 6, 2017
Quote:
Originally Posted by Fasti
I removed the images from the post as our forum rules prohibit calling out players on the forums for their in game activities. However, [..]
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3:06 am, September 2, 2017
Quote:
Originally Posted by Fasti
As mentioned on the livestream, it was Etaew's birthday this week (Wednesday) and we wanted to help celebrate all the awesome stuff he's [..]
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1:06 pm, August 30, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if the issue persists.https://support.trionworlds.c [..]
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1:06 pm, August 30, 2017
Quote:
Originally Posted by Hesk
Hello! This issue can often be resolved by changing your sound properties to "2 channel, 16 bit, 48000 Hz (DVD Quality)." How e [..]
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1:06 pm, August 30, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if the issue persists.https://support.trionworlds.c [..]
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1:06 pm, August 27, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with lost or missing items or currency, please make sure to submit a support ticket at support.trionworlds.com.
[..]
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1:06 pm, August 27, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and if the issue persists, please submit a support ticket at support.trionworlds.com.https://support.trion [..]
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1:06 pm, August 24, 2017
Quote:
Originally Posted by Hesk
Hello! I would recommend restarting your MAC entirely, and purging any temporary internet files. If you continue having issues, please su [..]
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1:06 pm, August 24, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com, so that we can investigate this person for any potential v [..]
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1:06 pm, August 23, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com and we'll be happy to troubleshoot with you. In the meantime, I'd recomm [..]
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1:06 pm, August 23, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if the issue persists.https://support.trionworlds.c [..]
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1:06 pm, August 23, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com and we will be happy to help troubleshoot this issue with you.
[..]
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1:06 pm, August 23, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com and we'll be happy to look into this for you.
Ju [..]
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3:06 am, August 23, 2017
Quote:
Originally Posted by Fasti
Hi there,Try these Glyph troubleshooting steps. There's likely an issue picking up the new update and that should help you do that.
[..]
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3:06 am, August 23, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by MarcoMaged
im trying to download trove from glyph.Post edited by Fasti.
[..]
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3:06 am, August 23, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Silwerik
-Hello, my friend send my gift " Eclipse" pack in steam he [..]
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1:06 pm, August 22, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com so that our Customer Service team can investigate this with [..]
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1:06 pm, August 18, 2017
Quote:
Originally Posted by Fasti
Patch NotesTrovian AtlasThe Portal Tower in the Hub World has been replaced with the Sun Goddess Statue!
The Sun Goddess Statue is surro [..]
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1:06 pm, August 18, 2017
Patch NotesGem Stat Augment and Reroll SystemImprove or change a stat on a gem using the new Gem Forge!
The recipe to craft a personal Gem Forge can be found in an Adventurer's Crafting Bench under th [..]
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3:06 am, August 17, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having trouble, I'd contact our CS team and provide them with your DxDiag report so they can investiga [..]
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3:06 am, August 16, 2017
On the Trove livestream this week we're showing off the Subclass system coming with the Eclipse on August 22. We'll also answer your questions, show off some awesome player art, and do giveaways!Tro [..]
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3:06 am, August 16, 2017
Quote:
Originally Posted by Fasti
On the Trove livestream this week we're showing off the Subclass system coming with the Eclipse on August 22. We'll also answer your que [..]
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3:06 am, August 15, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by ChapallDhonn
Such as title
We've translated the game from English [..]
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3:06 am, August 15, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there, we're still working on permanent fix for this issue. In the meantime, were performing periodic grants to players who c [..]
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3:06 am, August 11, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by LukasRure14
Hey guys, I was trying to log into glyph when suddenly, It says &q [..]
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1:06 pm, August 9, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com so that our Customer Service team can investigate and, if p [..]
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3:06 am, August 8, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! This is known bug, and if you submit a support ticket our CS team can help you recover the missing items!
J [..]
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1:06 pm, August 3, 2017
Quote:
Originally Posted by Hesk
Hello! What specific issue are you having changing the resolution from the appdata? From %appdata%/Trove/Trove.cfg you should see the fol [..]
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3:06 am, August 3, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Polaris0n
What is going on with the devs and the community managers of this ga [..]
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1:06 pm, August 2, 2017
Quote:
Originally Posted by Hesk
Hello! If this issue is persisting, please submit a support ticket at support.trionworlds.com so that we can troubleshoot with you.
[..]
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1:06 pm, August 2, 2017
Quote:
Originally Posted by Hesk
Hello! Please provide more details on your issue, or submit a support ticket at support.trionworlds.com and we'll be happy to investigate [..]
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1:06 pm, August 2, 2017
Quote:
Originally Posted by Hesk
Hello! If this issue is persisting, please submit a support ticket at support.trionworlds.com and we'll be happy to troubleshoot with you [..]
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