3:06 am, April 19, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by N3tRunn3r
This "World:Login" issue is still persistent inside the Sh [..]
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3:06 am, April 19, 2018
Quote:
Originally Posted by Fasti
Be sure to report bugs on the Bug Report forum. If you find a post already on this usse just add a comment there. If you don't see a thr [..]
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3:06 am, April 12, 2018
Quote:
Originally Posted by Fasti
I've merged the bug reports for all three platforms into one post so we can update everyone in one place. We're investigating now and wi [..]
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3:06 am, April 11, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Tagger
Just to throw some more ST bugs at you.. The bonus applied to Shadow S [..]
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3:06 am, April 10, 2018
Quote:
Originally Posted by Fasti
Please check out this post on how to report bugs so we can address them as quickly as possible. A key elements are not creating new thre [..]
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1:06 pm, April 7, 2018
Quote:
Originally Posted by Fasti
Yup, CS spotted issues so they are working on getting it sorted out, You won't need to post to get the right care package. They'll get t [..]
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3:06 am, April 7, 2018
Quote:
Originally Posted by Fasti
Hey folks, We're checking out reports of connection issues on the PS4 version of Trove. It appears to be mostly the EU region so please [..]
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3:06 am, April 7, 2018
Update 2 - We're back online and monitoring things closely (the missed challenge wasn't a Rampage, which is good).
While we were offline for the restart we added some back-end tech for tracking speci [..]
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3:06 am, April 3, 2018
Quote:
Originally Posted by Fasti
Please be sure to go to the bug report forums and look for reports of each individual issue you're facing. Add comments there so we can [..]
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3:06 am, April 3, 2018
Quote:
Originally Posted by Fasti
Take a look at this thread on how to best report bugs so we can track them and get fixes applied.Here is a thread on the souls issue in [..]
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3:06 am, April 3, 2018
Quote:
Originally Posted by Fasti
Please read this post for steps on how to submit a bug report.A list of bugs isn't a good way to get word out to players on the status o [..]
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3:06 am, March 31, 2018
Quote:
Originally Posted by Fasti
Follow these steps for reporting bugs, including adding comments to existing bug reports rather than creating new threads for commonly r [..]
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3:06 am, March 29, 2018
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Originally Posted by Fasti
We're digging into this. Please make sure to ask others to report the issue here as well. Specifically if it is just this one fixture or [..]
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3:06 am, March 29, 2018
Quote:
Originally Posted by Fasti
Hey there! Please help us find the cause of issues so we can resolve them more quickly. To help with that we want to keep different iss [..]
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3:06 am, March 29, 2018
Quote:
Originally Posted by Fasti
Thanks for all the info, folks! This is extremely helpful and we have engineers looking into the thread now. We appreciate any future re [..]
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2:06 am, March 3, 2018
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Originally Posted by Darkmoon
Thanks for the report, Demi! These three heroes were meant to be consistent in the adventures they offer. I'll have a chat with Uzumi [..]
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2:06 am, March 2, 2018
Quote:
Originally Posted by Fasti
Hey there!Most players aren't experiencing this issue so we'll want to troubleshoot things first. Usually this would be caused by an add [..]
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2:06 am, February 21, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by CapnTropical
Its come to my attention that the devs do nothing to stay in touc [..]
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2:06 am, February 6, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Summer Haas
This has been posted so many times now it should be a pinned topic [..]
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2:06 am, January 29, 2018
Quote:
Originally Posted by Fasti
Hey all,We're aware of the currently reported connection issues. Please check here for updates from PS4 as they work to address them: ht [..]
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2:06 am, January 29, 2018
Update 2 - PS4 is experiencing some issues again and are working to address them now. Be sure to click the link in the main post below for the latest details direct from Sony. Thanks!
Update 1 - The [..]
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2:06 am, January 24, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by SavageSergal
Cannot get on with Xbox1. Not sure if update ruined my credentia [..]
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2:06 am, January 24, 2018
Update 4 - 4:50 PM PST (12:50 AM GMT) - We're seeing some new reports of the previous connectivity issues. PlayStation hasn't posted an "all clear" message to their social media, but the sta [..]
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2:06 am, January 21, 2018
Quote:
Originally Posted by Fasti
Hey folks,We're investigating your reports of issues logging in, changing worlds, or accessing clubs. It doesn't appear that everyone is [..]
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2:06 am, January 21, 2018
Update 2 - 1:10 PM PST (9:10 PM GMT) - After the restart we've been able to confirm that worlds are loading up as normal again. We're keeping an eye on things but please let us know if you continue to [..]
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2:06 am, January 19, 2018
Quote:
Originally Posted by Phantasie
Hi MandiblesIronically, a club on XBox was reported as causing members to crash just recently. We spent a fair bit of time tracking [..]
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2:06 am, January 3, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Ithiridiel
And now i started to get grandom CTDs without any error message, on [..]
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2:06 am, December 30, 2017
Quote:
Originally Posted by Fasti
I am seeing reports from other players about issues with purchases earlier today, so following up here to see if they have come through [..]
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2:06 am, December 8, 2017
Quote:
Originally Posted by Fasti
I've edited the post to make the title something clearly related to the specific issue. I've also moved the post to the Bug Report forum [..]
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12:06 pm, December 1, 2017
Quote:
Originally Posted by Morgana
Hey there guys,Thanks for the reports; we're looking into this now. We'll get you guys an update on this issue as soon as we have one. [..]
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2:06 am, November 17, 2017
Quote:
Originally Posted by Srayer
I've put in a fix for this. It also fixes the trophy issue mentioned above by Doudou. To reiterate my earlier statement, none of the te [..]
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3:06 am, October 19, 2017
Quote:
Originally Posted by Fasti
HikariBaindo's correct. Any item picked up from the store will work. We're also fixing the underlying issue so players won't get stuck o [..]
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3:06 am, October 11, 2017
Quote:
Originally Posted by Fasti
Hey there,We want to keep the forum thread visible so players can see the info, but we need to make sure it avoids "naming and sham [..]
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3:06 am, September 26, 2017
Quote:
Originally Posted by Fasti
We are aware of an issue with the Ultimate that we're investigating. I'll follow up on the other issues you're reporting as well.
[..]
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3:06 am, September 22, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by laethiem
I am asking you to PLEASE PLEASE PLEASE consider adding a reporting s [..]
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3:06 am, August 31, 2017
Quote:
Originally Posted by Fasti
The NN rewards were not sent automatically so we had to do some digging and got those rewards granted. Thanks for the reports!
[..]
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3:06 am, August 29, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Falados
It's annoying and flooding chat and making it WORST for this game :(
[..]
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3:06 am, August 26, 2017
Quote:
Originally Posted by Fasti
Sent this to the QA team for investigation. Thanks for the report. I removed the text from the post to avoid sharing how to possible exp [..]
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1:06 pm, August 23, 2017
Quote:
Originally Posted by Hesk
Hello! I've submitted a bug report on this issue, so please keep an eye on upcoming patch notes for any potential fixes.
Jump [..]
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1:06 pm, August 23, 2017
Quote:
Originally Posted by Hesk
Hello! Thank you for the reports. I've submitted a bug report on this issue, so please keep an eye on upcoming patch notes for any potent [..]
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3:06 am, August 23, 2017
Quote:
Originally Posted by Fasti
Thanks for the feedback. We're sorry to see you go but we can understand your concerns.1. Bug fixes are handled based on priority. For t [..]
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1:06 pm, August 18, 2017
Quote:
Originally Posted by Fasti
Patch NotesTrovian AtlasThe Portal Tower in the Hub World has been replaced with the Sun Goddess Statue!
The Sun Goddess Statue is surro [..]
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1:06 pm, August 18, 2017
Patch NotesGem Stat Augment and Reroll SystemImprove or change a stat on a gem using the new Gem Forge!
The recipe to craft a personal Gem Forge can be found in an Adventurer's Crafting Bench under th [..]
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3:06 am, August 17, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having trouble, I'd contact our CS team and provide them with your DxDiag report so they can investiga [..]
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3:06 am, August 15, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! This is a bug our team is aware of, and they're still working on a fix. Thanks for the report!
Jump to post [..]
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1:06 pm, August 9, 2017
Quote:
Originally Posted by Hesk
Hello! Thank you for your report. I've submitted a bug report on this issue, so please keep an eye on upcoming patch notes for any potent [..]
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3:06 am, August 1, 2017
Quote:
Originally Posted by Fasti
If you have feedback, post it in a way that is productive. Sarcasm doesn't read as well as one might think so just being clear about con [..]
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3:06 am, July 25, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by monsteradam8
I wantet to change my gem. It will be deleted ok . The gem delete [..]
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3:06 am, July 25, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by CyanBear
Alright this is really starting to annoy me, ok so i joined today and [..]
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3:06 am, July 21, 2017
Quote:
Originally Posted by ZamboniChaos
Thanks for the heads up! I just forwarded this report and the video you recorded on to the team so they can investigate.
[..]
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3:06 am, July 15, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by PaPaRuPa
I have not sent any tickets since the community needs a public respon [..]
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3:06 am, July 12, 2017
Quote:
Originally Posted by PostCard
Fae Trickster Updates Correction: Ego Blast's critical damage multiplier is unchanged from Live. This was erroneously reported as ch [..]
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1:06 pm, July 6, 2017
Quote:
Originally Posted by Hesk
Thank you for the report! I've submitted a bug report on this issue, so please keep an eye on upcoming patch notes for any potential fixe [..]
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3:06 am, July 6, 2017
Quote:
Originally Posted by Fasti
Thanks for calling this out. I've reported it to the dev and QA team. Submit a ticket about the regemerators and the support team will i [..]
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3:06 am, July 1, 2017
Quote:
Originally Posted by PostCard
Trovian AtlasThe Portal Tower in the Hub World has been replaced with the Sun Goddess Statue!
The Sun Goddess Statue is surrounded by [..]
View
3:06 am, June 28, 2017
Quote:
Originally Posted by Fasti
Hi there,Client crashes aren't related to the servers and there have been no server crashes today. When you do crash are you prompted to [..]
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3:06 am, June 24, 2017
Quote:
Originally Posted by Fasti
We want our forums to be a place where we can inform players of upcoming news and they can provide us with constructive feedback. Unfort [..]
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1:06 pm, June 22, 2017
Quote:
Originally Posted by Hesk
Hello! If the player is offering in-game currency (such as flux or items) that is legitimate and does not need to be reported. If they ar [..]
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3:06 am, June 21, 2017
Quote:
Originally Posted by Fasti
This may be something previously reported but I sent it to the QA team just to be safe. Thanks for the report!
Jump to post.. [..]
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3:06 am, June 15, 2017
Quote:
Originally Posted by Fasti
Hi there!If you can create a CrowdIn account to help with the translation you can actually submit a fix directly (or report the bug ther [..]
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3:06 am, June 14, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you haven't already, I'd give these troubleshooting steps a try. If those don't help, submit a support ticket and p [..]
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3:06 am, May 31, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by fruitie
Bottom left corner you can report one of the posts to alert them to it [..]
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1:06 pm, May 23, 2017
Quote:
Originally Posted by Hesk
Hello! In addition to your bug report, I would recommend submitting a support ticket at support.trionworlds.com so that our Customer Serv [..]
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3:06 am, May 18, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having trouble! I'd take a look at these troubleshooting steps and see if they help you. If not, submit a ti [..]
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3:06 am, May 16, 2017
Quote:
Originally Posted by Fasti
I've moved this thread to Bug Reports so we can have the QA team look at it. Can anyone who has experienced this issue, preferrably the [..]
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3:06 am, May 11, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Alerion
Not sure if many people play this game anymore. I haven't played in aw [..]
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1:06 pm, May 9, 2017
Quote:
Originally Posted by TrionBrasse
Hey everyone, We held some lengthy discussions internally today, and wanted to give everyone an update on our policy regarding Cl [..]
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3:06 am, May 9, 2017
Quote:
Originally Posted by Fasti
Are you being prompted to send in a crash report? If so, be sure to send those in. Try our crashing troubleshooting steps and submit a t [..]
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3:06 am, April 22, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I just spoke with a member of the team and he informed me these connection issues are being looked into. Thanks for th [..]
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3:06 am, April 21, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! The missing credits were likely due to a temporary server hiccup that occurred this morning. Those should show up agai [..]
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3:06 am, April 20, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! This bug has been reported and investigated by our team in the past, but they've been unable to reproduce it so far. I [..]
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3:06 am, April 18, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Hello Trovians!We will be performing a restart of the Xbox One servers at 12:30 PM PDT today. This restart will be to hel [..]
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3:06 am, April 18, 2017
Quote:
Originally Posted by ZamboniChaos
If you've already attempted the steps listed in this support article, submit a support ticket and attach your DxDiag report so ou [..]
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3:06 am, April 18, 2017
Hello Trovians!
We will be performing a restart of the Xbox One servers at 12:30 PM PDT today. This restart will be to help combat crashing issues and connection issues being reported by the community [..]
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3:06 am, April 13, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Have you already tried verifying the integrity of the game cache? If so, submit a support ticket and attach your DxDia [..]
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3:06 am, April 13, 2017
Quote:
Originally Posted by Fasti
The crash reports being sent in have helped us a lot. Please keep sending those in. We have the team working to get these resolved ASAP. [..]
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1:06 pm, April 12, 2017
Quote:
Originally Posted by Hesk
Hello! Thanks for letting us know about this - I've submitted a bug report on the issue, so please keep an eye on upcoming patch notes fo [..]
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3:06 am, April 12, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Cashmoneyunicorn
I cant log in my trove every time i do i kicks me out and ask [..]
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3:06 am, April 12, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! We tested this internally and from what we can tell the sigils are being displayed correctly. Do you have any screensh [..]
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3:06 am, April 12, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I wasn't able to reproduce this on my machine, so if you're still having trouble I'd give these troubleshooting steps [..]
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3:06 am, April 7, 2017
Quote:
Originally Posted by Fasti
Hey there,It has definitely been a while since we've discussed changes coming to Clubs. In the early days of planning there was a goal o [..]
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3:06 am, April 7, 2017
Quote:
Originally Posted by Fasti
Hey there,Can you take a look at this post and provide individual bug reports for the issues you're experiencing? Reporting multiple bug [..]
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1:06 pm, April 6, 2017
Quote:
Originally Posted by Hesk
Hello! Thank you for the report - can you recall any specific thing that occurred prior to the issue? Narrowing down the cause of this wi [..]
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3:06 am, April 6, 2017
Quote:
Originally Posted by Fasti
Hey there,We have a post that explains how to submit a bug report. If you're experiencing a bug that has already been reported please ad [..]
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3:06 am, April 6, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by SCATTMAN5000
Time: few weeks nowContext: type /joinme command in chat windowEx [..]
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1:06 pm, April 4, 2017
Quote:
Originally Posted by Fasti
Update 1 - Due to the very low population of players online in the EU version of Trove at the moment we're doing a quick restart to reso [..]
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1:06 pm, April 4, 2017
Update 2 - After the restart of PS4 EU servers it appears the connection issues have been resolved and players are able to login once again. Thanks all!Update 1 - Due to the very low population of pla [..]
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3:06 am, April 4, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by PikaSage
Will this fix the issue with not being able to log into a club world [..]
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3:06 am, April 2, 2017
Quote:
Originally Posted by ZamboniChaos
Have you tried these troubleshooting steps? If those don't help, submit a support ticket and provide our team with your DxDiag re [..]
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3:06 am, March 31, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Have you already tried basic video and graphics troubleshooting? If so, submit a ticket and attach your DxDiag report [..]
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3:06 am, March 31, 2017
Quote:
Originally Posted by Fasti
We're seeing reports of chat messages taking a while to pop up and we're investigating. Thanks for calling it out.
Jump to po [..]
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2:06 am, March 24, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by DakotaSpine
So I got a PM about the thread I posted, how my game is consistent [..]
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12:06 pm, March 16, 2017
Quote:
Originally Posted by Hesk
Hello! I've submitted a bug report on this issue, so please keep an eye on upcoming patch notes for any potential fixes.
Jump [..]
View
12:06 pm, March 15, 2017
Quote:
Originally Posted by Hesk
Hello! Thank you for the report. I've submitted a bug report, so please keep an eye on the patch notes for any potential fixes.
[..]
View
12:06 pm, March 14, 2017
Quote:
Originally Posted by Hesk
Hello! Thank you for the report. I've submitted a bug report on this issue; please keep an eye on upcoming patch notes for any potential [..]
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2:06 am, March 10, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Unknown_Marksman
I know that you guys had to rush this,so I completely underst [..]
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2:06 am, March 9, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Have you attempted all of the troubleshooting steps in this support article? If not, please give those a try. If you'r [..]
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2:06 am, March 4, 2017
Quote:
Originally Posted by Fasti
We're investigating now. Xbox is reporting issues with some of their Live services so we're following up to see if it is related.
[..]
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12:06 pm, March 1, 2017
Quote:
Originally Posted by Hesk
Hello, and thank you for your report. Please make sure to submit a support ticket at support.trionworlds.com so that our Technical Suppor [..]
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2:06 am, March 1, 2017
Quote:
Originally Posted by Fasti
Here's a guide on creating a helpful bug report. Please look it over and create a new bug report when you're able to provide specific d [..]
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