3:06 am, August 17, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having trouble, I'd contact our CS team and provide them with your DxDiag report so they can investiga [..]
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3:06 am, August 15, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! This is a bug our team is aware of, and they're still working on a fix. Thanks for the report!
Jump to post [..]
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3:06 am, August 15, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there, we're still working on permanent fix for this issue. In the meantime, were performing periodic grants to players who c [..]
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3:06 am, August 8, 2017
Quote:
Originally Posted by ZamboniChaos
There's a current display bug that shows the incorrect amount of required materials in some cases. Sorry for the confusion; we're [..]
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3:06 am, August 8, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! This is known bug, and if you submit a support ticket our CS team can help you recover the missing items!
J [..]
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3:06 am, July 26, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! If you submit a support ticket, our CS team will take a look at this and may be able to help.
Jump [..]
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3:06 am, July 26, 2017
Quote:
Originally Posted by ZamboniChaos
Our CS team is working through a large amount of tickets at the moment, so that's why our response time has been a bit longer tha [..]
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3:06 am, July 22, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're using Razer Synapse, there's a bug with the "Stat Tracking" feature. If you disable that option, i [..]
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3:06 am, July 21, 2017
Quote:
Originally Posted by ZamboniChaos
Thanks for the heads up! I just forwarded this report and the video you recorded on to the team so they can investigate.
[..]
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3:06 am, July 21, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry to hear you're having trouble. If you submit a support ticket, our CS team would be happy to look into this!
[..]
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3:06 am, July 20, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having trouble, please send an email to support@trionworlds.com and provide our CS tean with your IP a [..]
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3:06 am, July 5, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I just checked on your ticket's status, and it looks like it's still moving up the queue. Our CS team is working throu [..]
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3:06 am, June 28, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having trouble. If you're still missing these items, submit a ticket so our CS team can take a look!
[..]
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3:06 am, June 28, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Our team is aware of this issue and they're working on a fix. In the meantime, I'd submit a ticket so our CS team can [..]
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3:06 am, June 14, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Are you using a program called Razer Synapse by any chance? If so, you'll want to go into your options and disable &qu [..]
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3:06 am, June 14, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you haven't already, I'd give these troubleshooting steps a try. If those don't help, submit a support ticket and p [..]
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3:06 am, June 14, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Trumoofoedayz
Hello all, I haven't logged into trove for a bit and it k [..]
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3:06 am, June 9, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! We're investigating this issue, but in the meantime you should be able to work around this by joining on a friend that [..]
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3:06 am, June 7, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having trouble logging in, I'd try joining on a friend that's already in-game. Hope this helps, and st [..]
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3:06 am, May 31, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like you already submitted a support ticket, so our CS team will reply as soon as they can.
Jump t [..]
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3:06 am, May 27, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you haven't already, please send an email to support@trionworlds.com so our CS team can help with this. They'll res [..]
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3:06 am, May 27, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! You still having issues with this? There was some server weirdness earlier that was causing problems.
Jump [..]
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3:06 am, May 24, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Please give these troubleshooting steps a try and see if they help. If you're on Mac, try the steps listed in this sup [..]
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3:06 am, May 24, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I see you've already submitted a support ticket, so our CS team will be in touch as soon as possible.
Jump [..]
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3:06 am, May 18, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! If you submit a support ticket, our CS team would be happy to look into this for you.
Jump to post [..]
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3:06 am, May 18, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having trouble! I'd take a look at these troubleshooting steps and see if they help you. If not, submit a ti [..]
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3:06 am, May 9, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! What specific problem are you having with your emblems? Could you provide any additional info?
Jump to post [..]
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3:06 am, May 9, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you contact our CS team and let them know what happened, they may be able to help you with this.
Jump to [..]
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3:06 am, May 9, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I see you've already submitted a support ticket, so our CS team will help you with this if they can.
Jump t [..]
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3:06 am, May 6, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Just to confirm, you're having trouble crafting the dragon itself? Could you provide a screenshot of the crafting menu [..]
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3:06 am, May 5, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I noticed you've submitted a support ticket, so our CS team will reply as soon as they can.
Jump to post...
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3:06 am, May 5, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by RNG
support ticket
That's right! Submit a ticket and our CS [..]
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3:06 am, May 5, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by apostle20080
I have been too, and I had a really good consecutive days [..]
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3:06 am, May 3, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Our team is aware of this bug and they're still working on a fix. Thanks for your patience!
Jump to post...
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3:06 am, May 3, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'd recommend submitting a support ticket so our CS team can look into this for you. They may be able to help!
[..]
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3:06 am, May 2, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like one of our CS agents responded to your ticket recently. Please update your ticket if you still require a [..]
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3:06 am, May 2, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I noticed you already submitted a support ticket, so our CS team will reply as soon as they can.
Jump to po [..]
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3:06 am, May 2, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Your ticket is moving up the queue, and our CS team will review your ticket as soon as possible.
Jump to po [..]
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3:06 am, April 29, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you upload your video to YouTube and provide the link here, I'd be happy to pass it along to the team so they can i [..]
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3:06 am, April 28, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you submit a support ticket and provide our CS team with the name of the specific item you didn't receive, they'd b [..]
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3:06 am, April 28, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Could you provide a screenshot of this issue? I checked the portals in-game and they appeared display the power level [..]
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3:06 am, April 28, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I just checked your account and I wasn't able to locate your ticket. Could you provide me with the ticket's reference [..]
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3:06 am, April 27, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! If you submit a support ticket, our CS team will be happy to look into this for you.
Jump to post. [..]
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3:06 am, April 27, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Currently, there is no refer-a-friend program available on consoles and we don't have any updates on when/if this will [..]
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3:06 am, April 26, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! There's currently a problem that's preventing console players from linking their accounts. From our support page:
Qu [..]
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3:06 am, April 26, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! A potential fix for this was implemented in today's update, so please let us know if you're still having issues.
[..]
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3:06 am, April 26, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! A potential fix for this problem was implemented during today's downtime, so please let us know if you're still having [..]
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3:06 am, April 26, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was moving up the queue, so our CS team will reply as soon as they can.
Jump to pos [..]
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3:06 am, April 22, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you haven't already, I'd take a look at this support article and try the steps listed there. If those didn't help, [..]
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3:06 am, April 22, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I just spoke with a member of the team and he informed me these connection issues are being looked into. Thanks for th [..]
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3:06 am, April 21, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still missing the items you purchased, please submit a support ticket so our CS team can take a look.
[..]
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3:06 am, April 21, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! The missing credits were likely due to a temporary server hiccup that occurred this morning. Those should show up agai [..]
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3:06 am, April 21, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Please submit a support ticket so our CS team can investigate this for you. They may be able to help!
Jump [..]
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3:06 am, April 21, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! You may want to take a look at this support article as well and see if that helps. If not, submit a ticket so our CS t [..]
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3:06 am, April 20, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! This bug has been reported and investigated by our team in the past, but they've been unable to reproduce it so far. I [..]
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3:06 am, April 19, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by TotalBlank
So I received another reply from customer support and guess [..]
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3:06 am, April 19, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Zaiox
Why cant you just restart the servers right now ? Why wait ?
[..]
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3:06 am, April 18, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Please submit a ticket so our CS team can look into this for you. They'll be happy to help if they can!
Jum [..]
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3:06 am, April 18, 2017
Quote:
Originally Posted by ZamboniChaos
If you've already attempted the steps listed in this support article, submit a support ticket and attach your DxDiag report so ou [..]
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3:06 am, April 18, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like our CS team is reviewing your ticket, so we'll follow-up with you as soon as we can.
Jump to [..]
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3:06 am, April 18, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Our team is definitely aware of this issue and they're still investigating. In the meantime, please submit a support t [..]
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3:06 am, April 15, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! This issue should have been resolved in yesterday's hotfix. Please let me know if you continue to notice problems!
[..]
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3:06 am, April 15, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'm sorry for the frustration. I looked at your account, and it appears the issue here is related to a specific purcha [..]
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3:06 am, April 15, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I see you've already submitted a support ticket for this, so our CS team will review it as soon as possible.
[..]
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3:06 am, April 15, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry for the trouble. You should be able to work around this by joining on a friend who's already in-game. Hope this [..]
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3:06 am, April 15, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Aldevitas
I am also experiencing freezing and after that my character g [..]
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3:06 am, April 14, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! The first thing I would suggest is to review this support article and try the troubleshooting steps listed there. If t [..]
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3:06 am, April 14, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by TGPapyrus
I could login before the refresh but now i cant anymore what [..]
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3:06 am, April 13, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Have you already tried verifying the integrity of the game cache? If so, submit a support ticket and attach your DxDia [..]
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3:06 am, April 13, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was still moving up the queue, but I'm sorry you haven't received a reply yet. Our team is wor [..]
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3:06 am, April 13, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry for the trouble. Out of curiosity, have you tried editing your .cfg file to force your game to run in windowed m [..]
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3:06 am, April 13, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like one of our CS agents replied to your ticket this morning. Please check your ticket as soon as you can!
[..]
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3:06 am, April 13, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Please submit a support ticket so our CS team can look into this for you. They may be able to help!
Jump to [..]
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3:06 am, April 13, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there, I'm sorry for the frustration. If you're having trouble submitting a ticket, you can simply send an email to support@t [..]
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3:06 am, April 12, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I noticed you submitted a support ticket, and I confirmed it's moving up the queue. Our CS team will be in touch as so [..]
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3:06 am, April 12, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! We tested this internally and from what we can tell the sigils are being displayed correctly. Do you have any screensh [..]
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3:06 am, April 12, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I wasn't able to reproduce this on my machine, so if you're still having trouble I'd give these troubleshooting steps [..]
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3:06 am, April 11, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry you're having trouble logging in. Have you tried joining on a friend that was already in-game by any chance?
[..]
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3:06 am, April 11, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! You can't equip multiple gems with the same ability, so that's likely what's happening here. Sorry for the confusion!
[..]
View
3:06 am, April 11, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Go ahead and submit a support ticket and our CS team will be happy to look into this for you.
Jump to post. [..]
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3:06 am, April 11, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry it's taken so long for you to receive a response. I confirmed your tickets are moving up the queue, so our CS te [..]
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3:06 am, April 8, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! What's the name of the gem you're trying to add? It's possible that you already have a gem equipped that has the same [..]
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3:06 am, April 8, 2017
Quote:
Originally Posted by ZamboniChaos
Hey everyone! If you haven't already, please submit a support ticket so our CS team can investigate this.
Jump to post [..]
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3:06 am, April 5, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by CamelotReign
It keeps saying I'm offline. Yet on a thread I saw the guy [..]
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3:06 am, April 5, 2017
Quote:
Originally Posted by ZamboniChaos
Our team is working through a large amount of tickets at the moment. Your ticket is moving up the queue and we'll review it as so [..]
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3:06 am, April 5, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Online_Hades
Hi there! today 4-4-2017 i got a trove update and when i w [..]
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3:06 am, April 5, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! The team is working on this now, but if you submit a ticket our CS team may be able to help you in the meantime.
[..]
View
3:06 am, April 5, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! This issue is currently being investigated by the Trove team. Go ahead and submit a support ticket so our CS team can [..]
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3:06 am, April 2, 2017
Quote:
Originally Posted by ZamboniChaos
Have you tried these troubleshooting steps? If those don't help, submit a support ticket and provide our team with your DxDiag re [..]
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3:06 am, April 2, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there. Please note that our team is currently working through a large amount of tickets, so it may take a few days before you [..]
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3:06 am, April 2, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry for the wait! Our team will review your ticket as soon as they take care of the ones in front of yours.
Jump to [..]
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3:06 am, April 1, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! You'll need to sign-in to submit a ticket. Alternatively, you can simply send an email to support@trionworlds.com.
[..]
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3:06 am, April 1, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry to hear your experience with Trove hasn't been a smooth one. Fortunately, we're releasing a patch next week that [..]
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3:06 am, March 31, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Have you already tried basic video and graphics troubleshooting? If so, submit a ticket and attach your DxDiag report [..]
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3:06 am, March 31, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! It sounds like you already have a gem equipped with the same ability as the one you're trying to equip. Keep in mind y [..]
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3:06 am, March 31, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Are you still having issues? If so, please update this thread so I can investigate this further!
Jump to po [..]
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3:06 am, March 29, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Our team is working through a large amount of tickets at the moment, so it may take a few days before we're able to re [..]
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3:06 am, March 29, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! The patch containing this fix is currently awaiting Xbox certification. We'll release more info as soon as we can!
[..]
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3:06 am, March 29, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you submit a ticket, our CS team can look into this and may be able to help provide you with any rewards you may be [..]
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3:06 am, March 29, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still missing your class gem, please submit a ticket so our CS team can investigate.
Jump to post [..]
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