3:06 am, April 17, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by littlenacre
Hi I am on PS4 and was logged in and experienced the frustrating l [..]
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1:06 pm, April 12, 2018
Quote:
Originally Posted by kytsu
Greetings PS4 Trovians! We know there have been a number of large issues on Trove PS4 and we wanted to spread the word on how we're pla [..]
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1:06 pm, April 12, 2018
Greetings PS4 Trovians!
We know there have been a number of large issues on Trove PS4 and we wanted to spread the word on how we're planning to make this right. The plan is to start sending these item [..]
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3:06 am, April 12, 2018
Update 7 - 6:37 PM PDT (1:37 AM GMT) - We're back online and have more info on recent issues on the PS4 version of Trove here.Update 6 - 6:30 PM PDT (1:30 AM GMT) - We're finalizing things now and wil [..]
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3:06 am, April 12, 2018
Quote:
Originally Posted by Fasti
Hey all,We're digging into this now. What you're seeing isn't compensation this appears to be a bug. Once we've gotten to the bottom of [..]
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3:06 am, April 11, 2018
Update 2 - The issue with Patrons receiving non-Patron rewards should be resolved. All players should now have the correct compensation. If you see issues with your granted items please let us know.
[..]
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1:06 pm, April 7, 2018
Update 1 - It looks like some Patrons received non-Patron rewards so we're putting the rest of the grants on hold until we've corrected these errors. No one should miss out on the proper rewards but w [..]
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3:06 am, April 3, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Demisedulous
I got 5 despoiled divinity and 14 lunar souls from um dotm this w [..]
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3:06 am, March 28, 2018
Fly into epic new adventures with Trove – Heroes! Powerful, shadowy forces try to corrupt the once peaceful realms of Trove and it’s up to you to stop them. Vanguardian
Fight fo [..]
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3:06 am, March 28, 2018
Quote:
Originally Posted by Fasti
Fly into epic new adventures with Trove – Heroes! Powerful, shadowy forces try to corrupt the once peaceful realms of Trove [..]
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2:06 am, February 27, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Daria
I won a mount in last week's giveaway but haven't received the code yet. [..]
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2:06 am, February 14, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by dookie
Nobody I know with more than 15k pr has been able to collect thier rewa [..]
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2:06 am, January 9, 2018
Quote:
Originally Posted by Atronos
The short answer is "No plans to balance classes for PvP in the near future". It was implemented as an 'As is, take it or le [..]
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2:06 am, November 16, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Optimus131
It doesn't have anything g to do with logging in before the patch b [..]
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3:06 am, October 11, 2017
Quote:
Originally Posted by Fasti
Trove Twitter GiveawayOfficial Rules and Conditions NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND WILL NOT INCREASE YOU [..]
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3:06 am, September 29, 2017
Quote:
Originally Posted by Fasti
Just to make sure everyone who wants to have more context for the discussion sees our previous response to this issue I'm linking it in [..]
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3:06 am, September 23, 2017
Quote:
Originally Posted by PostCard
Blocky BonusStarting with this hotfix on PC and Xbox One (and by October 4th for PlayStation 4) there's a great new mount, Sabaddar, [..]
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3:06 am, September 23, 2017
Blocky BonusStarting with this hotfix on PC and Xbox One (and by October 4th for PlayStation 4) there's a great new mount, Sabaddar, Summer’s Rapture (pictured above), available in the Store [..]
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3:06 am, September 7, 2017
Quote:
Originally Posted by Fasti
Hey there,If anyone is on the last quest of Meteor Chase but has already collected the Scout Saucer mount please submit a ticket.The sup [..]
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3:06 am, August 23, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Silwerik
-Hello, my friend send my gift " Eclipse" pack in steam he [..]
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3:06 am, August 23, 2017
Update 5 - 1:25 PM PDT (8:25 PM GMT) - We're unlocked and letting players in on the Xbox One version of Trove. Thanks for your patience! If you're not getting the Trove patch be sure to exit the Trove [..]
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3:06 am, August 15, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there, we're still working on permanent fix for this issue. In the meantime, were performing periodic grants to players who c [..]
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3:06 am, August 8, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! This is known bug, and if you submit a support ticket our CS team can help you recover the missing items!
J [..]
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3:06 am, August 1, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Thump
There's one guy doing all the codes for every trion game?That seems a li [..]
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3:06 am, July 20, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Tralaxx
hi, sorry to bother. i won a dragon on the trove official stream about [..]
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3:06 am, June 24, 2017
Quote:
Originally Posted by PostCard
Radiant DayspringStarting in July, earn a Daily Login Token each day you login to Trove. These tokens and rewards will change on a m [..]
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3:06 am, June 24, 2017
Radiant DayspringStarting in July, earn a Daily Login Token each day you login to Trove. These tokens and rewards will change on a monthly basis.
A new crafting bench, the Radiant Dayspring, has been [..]
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3:06 am, June 7, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Lordkyrie
I tried to start this game but the introduction seems to leave a lot [..]
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1:06 pm, June 4, 2017
Quote:
Originally Posted by Fasti
Update 1 - 12:30 AM PDT (7:30 PM GMT) - We're restarting the PS4 servers now to remove the unexpected login issues. More updates to come [..]
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1:06 pm, June 4, 2017
Update 2 - 1AM PDT (8 AM GMT) - The restart resolved the login issue and we're online again. Thanks all!Update 1 - 12:30 AM PDT (7:30 PM GMT) - We're restarting the PS4 servers now to remove the unexp [..]
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3:06 am, May 18, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! If you submit a support ticket, our CS team would be happy to look into this for you.
Jump to post [..]
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3:06 am, May 13, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by swifty2524
So I am logged in and everything but every time I go under My Missi [..]
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3:06 am, May 12, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by DylanM172
I had won a twitch giveaway on February 24th for a carpet mount (twi [..]
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3:06 am, May 12, 2017
Quote:
Originally Posted by Morgana
Hey there!It looks like we did send you a code back in February, but it seems the Twitch message system ate it! So sorry about that. I [..]
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3:06 am, April 22, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you haven't already, I'd take a look at this support article and try the steps listed there. If those didn't help, [..]
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1:06 pm, April 19, 2017
Quote:
Originally Posted by Hesk
Hello! For any connection issues which persist, please submit a support ticket at support.trionworlds.com so that it can be investigated. [..]
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3:06 am, April 19, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by TotalBlank
So I received another reply from customer support and guess [..]
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3:06 am, April 14, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by TGPapyrus
I could login before the refresh but now i cant anymore what [..]
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3:06 am, April 13, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was still moving up the queue, but I'm sorry you haven't received a reply yet. Our team is wor [..]
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3:06 am, April 12, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Philipp94
with the win 10 creators update glyph wont start
Hey t [..]
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3:06 am, April 12, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by HewflungPoo
You don't rob people of good loot cause they spend a lot of money. [..]
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3:06 am, April 7, 2017
Quote:
Originally Posted by Fasti
The wait for a reply is longer than we'd like due to the number of requests being received across all of our games. The support team wil [..]
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3:06 am, April 7, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by IQYU
It has been over a week now since I submitted my ticket. I was wondering [..]
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3:06 am, March 31, 2017
Quote:
Originally Posted by Fasti
Hey all!Please restart Trove and login now. If you've made a purchase and it wasn't received it should pop up now. There was a bug that [..]
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12:06 pm, March 23, 2017
Quote:
Originally Posted by Hesk
Hello! It appears your ticket has received and update. Please respond at your convenience and we will be happy to assist you.
[..]
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2:06 am, March 19, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still missing your items, submit a support ticket so our CS team can investigate!
Jump to post...
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2:06 am, March 16, 2017
Quote:
Originally Posted by Fasti
Trove® Launch Celebration Razer Controller Giveaway ContestOfficial Rules and Conditions NO PURCHASE NECESSARY TO ENTER OR WIN. [..]
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2:06 am, March 15, 2017
The wait is over – Trove has officially launched on the Xbox One and PS4! Join up with the millions of players who explored Trove’s beta since we opened the floodgates in December. [..]
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2:06 am, March 15, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by CrmsnMyst
Wow did it take time just to get to this point. Anyway, I used the m [..]
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12:06 pm, March 9, 2017
Greetings Trovians,With the launch patch coming on March 14th we wanted to get the patch notes out to everyone early so you can see what’s ahead for Trove.
For Xbox One players you&rsq [..]
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12:06 pm, March 9, 2017
Quote:
Originally Posted by Fasti
Greetings Trovians,With the launch patch coming on March 14th we wanted to get the patch notes out to everyone early so you can see what [..]
View
12:06 pm, March 9, 2017
Quote:
Originally Posted by Fasti
Greetings Trovians,With the launch patch coming on March 14th we wanted to get the patch notes out to everyone early so you can see what [..]
View
12:06 pm, February 28, 2017
Quote:
Originally Posted by Hesk
Hello! For any missing purchases, please make sure to submit a support ticket at support.trionworlds.com so that our Customer Service tea [..]
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12:06 pm, February 28, 2017
Quote:
Originally Posted by Hesk
The eligibility, per the thread quoted, is: If you have 50 Mastery (or more) and have played at all between 12/11 and 2/6.
Have played [..]
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2:06 am, February 24, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by I am Lelouch
I already came across plenty of players who are not inactive at a [..]
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12:06 pm, February 16, 2017
Quote:
Originally Posted by Hesk
Hello! If you still have not received your expected rewards, please submit a ticket at support.trionworlds.com so that our Customer Servi [..]
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2:06 am, February 16, 2017
Quote:
Originally Posted by ZamboniChaos
If you believe you should be eligible for these rewards but still haven't received them, submit a ticket so our CS team can look [..]
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12:06 pm, February 15, 2017
Quote:
Originally Posted by Hesk
Hello! for more information on the "failed to join session" error, please review this post:http://forums.trovegame.com/showthre [..]
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2:06 am, February 15, 2017
Happy Valentine's Day!
In honor of this season of love, we've put together some rewards for our loyal Trove players.
There are a couple different paths to receive these rewards:If you have 50 Master [..]
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2:06 am, February 15, 2017
[QUOTE=Fasti;737753] Happy Valentine's Day! In honor of this season of love, we've put together some rewards for our loyal Trove players. There are a couple different paths to receive these reward [..]
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2:06 am, February 13, 2017
Quote:
Originally Posted by Carthax
If you were chat banned for a violation, you should have received an email notification about your ban. If you didn't receive any emai [..]
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12:06 pm, February 4, 2017
Quote:
Originally Posted by PostCard
You can access a sneak peek of the new tutorial by using /tutorial. (Be warned: you will not be able to go back to the hub until you [..]
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2:06 am, January 26, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your tickets were still moving up the queue, and our CS team will respond as soon as they can.
[..]
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12:06 pm, January 13, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by NecroNikka
I accidentally threw it in the trash thinking it was a DDE shard (d [..]
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2:06 am, January 13, 2017
Quote:
Originally Posted by Fasti
If this is on the PC are you checking the Buyback option in the Loot Collector? You can submit a ticket if you run into an issue with in [..]
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12:06 pm, December 29, 2016
Quote:
Originally Posted by Hesk
Hello! If you haven't received any purchases, please make sure to submit a support ticket at support.trionworlds.com so that our Customer [..]
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12:06 pm, December 14, 2016
Quote:
Originally Posted by Hesk
We are aware of the purchasing issue and are working to resolve it. We appreciate your patience as we work through this.
Jump [..]
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2:06 am, December 14, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by BaddTony
I'm having the same issue after purchasing the Essentials pack, I rec [..]
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2:06 am, December 10, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like you ticket was replied to this morning. Please refer to your ticket so our CS team can continue to help [..]
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2:06 am, November 20, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the wait! Tickets are generally answered in the order they're received, so one of our CS agents will respond as soon as [..]
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2:06 am, November 20, 2016
Quote:
Originally Posted by ZamboniChaos
Tickets are generally answered in the order they're received, so one of our agents will respond as soon as they can!
J [..]
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2:06 am, November 13, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Our response times vary depending on a number of factors. Generally, tickets are answered in the order they're receive [..]
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2:06 am, November 9, 2016
Quote:
Originally Posted by Fasti
Ally and mount are being distributed starting tomorrow (Wednesday) and could take a bit of time. Let us know if you haven't received the [..]
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2:06 am, November 7, 2016
Quote:
Originally Posted by Carthax
Thanks for submitting a ticket, Ariakai. We answer them in the order they are received, and will get back to you as soon as possible.
[..]
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2:06 am, November 3, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Tickets are generally answered in the order they're received, so one of our CS agents will respond as soon as they can [..]
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2:06 am, October 30, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I just reviewed your ticket and it looks like you received your chests. Let me know if you need anything else!
[..]
View
3:06 am, October 29, 2016
Update 4 - For the small number of people who still haven't received the items yet, we'll need a bit more time, but you'll be taken care of. I'll keep this thread updated.Update 3 - Everyone who logge [..]
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3:06 am, October 29, 2016
Quote:
Originally Posted by Fasti
Hey there,For the small number of people who haven't received the items yet, we'll need a bit more time, but you'll be taken care of. I' [..]
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3:06 am, October 15, 2016
Quote:
Originally Posted by ZamboniChaos
Sometimes is can take a little while for the purchase to go through, but if you still haven't received your purchase feel free to [..]
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3:06 am, October 5, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Quads
Can't say the same for myself. My ticket has been outstanding for [..]
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3:06 am, September 13, 2016
We’re unlocking the new Jurassic Jungle biome and releasing the Dino Tamer upon the world tomorrow. In celebration, we’re throwing a Dino Build Party! Create a dino-themed build i [..]
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3:06 am, September 8, 2016
Quote:
Originally Posted by Fasti
Trove Twitter GiveawayOfficial Rules and Conditions NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND WILL NOT INCREASE YOU [..]
View
3:06 am, September 7, 2016
Quote:
Originally Posted by Fasti
Patrons receive a 50% XP boost over non-Patrons as one of the Patron perks. This week (and I just had a few people login on live to conf [..]
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3:06 am, September 1, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Shidou
A good time later. I still haven't received my code. It wasn't w [..]
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1:06 pm, August 9, 2016
Quote:
Originally Posted by Hesk
Hello! i see that you've successfully created a ticket about your lost items. While we do answer tickets in the order they're received, w [..]
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1:06 pm, August 9, 2016
Quote:
Originally Posted by Hesk
Hello! I see that you've successfully created a ticket regarding your lost staff. While we do answer tickets in the order they're receive [..]
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3:06 am, August 4, 2016
Quote:
Originally Posted by ZamboniChaos
Tickets are answered in the order in which they're received, which means that response times vary depending on the amount of tick [..]
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1:06 pm, August 3, 2016
Quote:
Originally Posted by Hesk
Hello! I've confirmed that your ticket is in the queue to be answered, but tickets are answered in the order that they are received. No w [..]
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1:06 pm, August 2, 2016
Quote:
Originally Posted by Hesk
Hello! We are aware of the issue and have our engineering team working on it currently. We hope to have the issue resolved shortly.
[..]
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3:06 am, July 31, 2016
Quote:
Originally Posted by ZamboniChaos
I can't really provide an estimate at this time, as our team is a little backed up with the amount of Trove tickets we've receive [..]
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3:06 am, July 28, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Skull_Lady
I have to be nice because my rage mode is on. Me, my friends who ar [..]
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3:06 am, July 27, 2016
Quote:
Originally Posted by ZamboniChaos
Hi everyone! I just confirmed our team is still working on a solution for this problem and they'll implement a fix as soon as the [..]
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3:06 am, July 26, 2016
Quote:
Originally Posted by Fasti
Players who logged in during the event received:The Trove Tumbler mount.
Every daily bonus active every day.
Daily login rewards.
Golden [..]
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3:06 am, July 26, 2016
Quote:
Originally Posted by Elucidator
Sorry to hear you're having trouble logging in! Please try the steps here, or contact our Technical Support for additional assistan [..]
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3:06 am, July 26, 2016
Quote:
Originally Posted by Elucidator
Sorry to hear you're having trouble logging in! Please try the steps here, or contact our Technical Support for additional assistan [..]
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3:06 am, July 26, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by sherringford
what about the "LS: Received user acknowledgement" stuc [..]
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3:06 am, July 24, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Our team was working on this issue this morning and it appears to have been resolved for the most part. If anyone is s [..]
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1:06 pm, July 23, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by InSoMnIacK
Nice, we like it when you act quickly
It was 4:30 AM wh [..]
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1:06 pm, July 23, 2016
Update 2: We're back online! There is a queue but it's fairly short and moving quickly. We'll continue to monitor things to be sure you're all set. Thanks everyone!Update 1: We've taken a few steps to [..]
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3:06 am, July 18, 2016
Quote:
Originally Posted by Carthax
Izuill has the right idea! Submit a ticket through our support site or by emailing support@trionworlds.com and we will assist you as b [..]
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