2:06 am, November 24, 2017
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Update 6 - DDoS Attacks
Update 6 - 12:50 PM PST (8:50 PM GMT) - 11/23 - The DDoS has started up again over the last few hours, unfortunately. We're going to continue to do work to minimize the impact on your play experiences, but there may still be some increased lag or disconnects in the North American servers.
Update 5 - 9:30 AM PST (5:30 PM GMT) - 11/22 - We are seeing periods of relative calm, a few hours at a time, on the DDoS front. We're still in regular communication with the data center and ISP as we work together to implement changes to mitigate the attacks.
Please keep in mind that DDoS attacks are all too common and, for the most part, they don't impact gameplay. Our network engineers have setup substantial protections that allows us to mitigate the vast majority of these types of attacks. Without these efforts, taken by all game companies, any game under an attack such as this would simply be offline.
Due to the nature of this specific attack it has been difficult to reduce all impact but we're not going to stop working to get it addressed, in conjunction with the ISP.
Update 4 - Nov. 21 - 6:45 AM PST (2:45 PM GMT) - Hey again, folks. We had a pretty decent stretch where the DDoS seemed to subside for a while but it kicked up again yesterday. The team is still actively working with the affected ISP to work on ways of mitigating this attack. Because, it's not aimed directly at us this isn't a case where we can resolve it on our own with changes exclusively in our control, but we're going to continue to work with our partners to get this under control. Thanks, everyone.
Update 3 - 3:25 PM PST (11:25 PM GMT) - The ongoing DDoS attacks are not pointed directly at us but are hitting the route our traffic takes. We have adjusted the path we're using and working with the right external partners to shut down incoming attacks as they are spotted. However, there are still slowdowns and periodic disconnects related to this. We'll continue to work on minimizing the impact as much as possible.
Update 2 - 10:20 PM PST (6:20 AM GMT) - We've released a couple small updates throughout the day to alleviate some of the lag happening in game, but there continue to be incoming DDoS attacks. If you're disconnected over the coming hours you should be able to connect again very quickly (with a minimal queue) and we're continuing to work on mitigating these attacks.
Update 1 - 11:40 AM PST (7:40 PM GMT) - The connectivity issues are the result of ongoing DDoS attacks. We made some adjustments and mitigated some of the issue but we're continuing to work to address new attacks as they pop up.
Greetings,
We're investigating the current connection issues and will keep all of you up to speed with regular updates.
Thanks!
Update 5 - 9:30 AM PST (5:30 PM GMT) - 11/22 - We are seeing periods of relative calm, a few hours at a time, on the DDoS front. We're still in regular communication with the data center and ISP as we work together to implement changes to mitigate the attacks.
Please keep in mind that DDoS attacks are all too common and, for the most part, they don't impact gameplay. Our network engineers have setup substantial protections that allows us to mitigate the vast majority of these types of attacks. Without these efforts, taken by all game companies, any game under an attack such as this would simply be offline.
Due to the nature of this specific attack it has been difficult to reduce all impact but we're not going to stop working to get it addressed, in conjunction with the ISP.
Update 4 - Nov. 21 - 6:45 AM PST (2:45 PM GMT) - Hey again, folks. We had a pretty decent stretch where the DDoS seemed to subside for a while but it kicked up again yesterday. The team is still actively working with the affected ISP to work on ways of mitigating this attack. Because, it's not aimed directly at us this isn't a case where we can resolve it on our own with changes exclusively in our control, but we're going to continue to work with our partners to get this under control. Thanks, everyone.
Update 3 - 3:25 PM PST (11:25 PM GMT) - The ongoing DDoS attacks are not pointed directly at us but are hitting the route our traffic takes. We have adjusted the path we're using and working with the right external partners to shut down incoming attacks as they are spotted. However, there are still slowdowns and periodic disconnects related to this. We'll continue to work on minimizing the impact as much as possible.
Update 2 - 10:20 PM PST (6:20 AM GMT) - We've released a couple small updates throughout the day to alleviate some of the lag happening in game, but there continue to be incoming DDoS attacks. If you're disconnected over the coming hours you should be able to connect again very quickly (with a minimal queue) and we're continuing to work on mitigating these attacks.
Update 1 - 11:40 AM PST (7:40 PM GMT) - The connectivity issues are the result of ongoing DDoS attacks. We made some adjustments and mitigated some of the issue but we're continuing to work to address new attacks as they pop up.
Greetings,
We're investigating the current connection issues and will keep all of you up to speed with regular updates.
Thanks!