3:06 am, April 7, 2018
Quote:
Originally Posted by Fasti
Hey folks, We're checking out reports of connection issues on the PS4 version of Trove. It appears to be mostly the EU region so please [..]
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3:06 am, April 7, 2018
Update 2 - We're back online and monitoring things closely (the missed challenge wasn't a Rampage, which is good).
While we were offline for the restart we added some back-end tech for tracking speci [..]
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3:06 am, April 6, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Pascal85fr
i can't login PS4 server EUno lustrous gem bow for me today :mad:PS [..]
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3:06 am, April 6, 2018
Quote:
Originally Posted by Fasti
Hey all, We're restarting all Trove environments at 2:30 PM PDT (9:30 PM GMT) today to release a hotfix that should reduce how often yo [..]
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3:06 am, April 6, 2018
Quote:
Originally Posted by Fasti
The servers were back online for console about 5 minutes before expected downtime and PC was up 5 minutes after. If you can't get logged [..]
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3:06 am, April 6, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by tenchu12
Glyph support page broken?I have starteted a new thread but nobody an [..]
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3:06 am, April 6, 2018
Update 5 - 4:15 PM PDT (11:15 PM GMT) - Hey folks! We're not making a promise on the EU issues being completely fixed forever, but things are looking much better. We made some adjustments that went up [..]
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1:06 pm, April 5, 2018
Quote:
Originally Posted by Fasti
Hey folks,Sorry this post is coming in late. The team is investigating the current issues preventing players from accessing Trove on Xbo [..]
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1:06 pm, April 5, 2018
Quote:
Originally Posted by Fasti
Hey all,We're working to get the Trove login issue resolved as quickly as possible. Check back here for regular updates.Thank you
[..]
View
1:06 pm, April 5, 2018
Update 1 - 4AM PDT (11AM GMT) - The team is still focused on getting to the bottom of these login issues. Please bear with us.
Hey all,
We're working to get the Trove login issue resolved as quickly [..]
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3:06 am, April 5, 2018
Quote:
Originally Posted by Fasti
Hey folks,We just had an issue where our network connection to the EU was disrupted. We're looking into this now and expect to have an u [..]
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3:06 am, April 5, 2018
Quote:
Originally Posted by Fasti
Greeting Trovians,We're going to be doing some network maintenance on our EU data center at 4PM PDT (11PM GMT) today. This should last a [..]
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3:06 am, April 5, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by fruitie
Still down...
Players are online. What happens when you [..]
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3:06 am, April 5, 2018
Greeting Trovians,
We're going to be doing some network maintenance on our EU data center at 4PM PDT (11PM GMT) today. This should last approximately 30 minutes.
During this maintenance there is a goo [..]
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3:06 am, April 4, 2018
Quote:
Originally Posted by Fasti
Hey folks,We're working to address an issue that recently dropped players connected via our EU servers. We'll keep this post updated reg [..]
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3:06 am, April 4, 2018
1:30 PM PDT (8:30 PM GMT) - The EU connectivity issue appears to be resolved now. We've been keeping an eye on it for a while now. While players are online and playing at the moment we may still need [..]
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2:06 am, February 10, 2018
Quote:
Originally Posted by Fasti
Try to access the support site to submit a ticket. If it works, explain the situation in the ticket so they can work with you. Try setti [..]
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12:06 pm, February 2, 2018
Quote:
Originally Posted by PostCard
Known Issue A change in this patch will prevent purchasing more than one of any item that unlocks a collection, even if that item is [..]
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12:06 pm, February 2, 2018
Known IssueA change in this patch will prevent purchasing more than one of any item that unlocks a collection, even if that item is tradable. This will affect the Treasure Isles merchants along with [..]
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2:06 am, January 29, 2018
Quote:
Originally Posted by Fasti
Hey all,We're aware of the currently reported connection issues. Please check here for updates from PS4 as they work to address them: ht [..]
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2:06 am, January 29, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Pieistasty
Sony’s website says that their services are all running p [..]
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2:06 am, January 29, 2018
Quote:
Originally Posted by Fasti
We're still watching things closely, but it looks like the issues persist. We can't say for sure when this be resolved but we have every [..]
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2:06 am, January 29, 2018
Update 2 - PS4 is experiencing some issues again and are working to address them now. Be sure to click the link in the main post below for the latest details direct from Sony. Thanks!
Update 1 - The [..]
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12:06 pm, January 24, 2018
Quote:
Originally Posted by Fasti
Updated the original post (OP). While the restart works for many players some are still having login issues. We're continuing to investi [..]
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12:06 pm, January 24, 2018
Update 4 - The remaining instances of players being unable to login to Trove appear to be resolved. If you haven't tried to login in the last 30 minutes or so please restart your console before trying [..]
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2:06 am, January 24, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by DiEx80
It's not the PSN. It's your servers.I can get on multiple games (more s [..]
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2:06 am, January 24, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by SavageSergal
Cannot get on with Xbox1. Not sure if update ruined my credentia [..]
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2:06 am, January 24, 2018
Quote:
Originally Posted by Fasti
Hey all,We're investigating the issues preventing players on the Xbox One from logging in at the moment.We'll keep this thread updated w [..]
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2:06 am, January 24, 2018
Update 4 - 4:50 PM PST (12:50 AM GMT) - We're seeing some new reports of the previous connectivity issues. PlayStation hasn't posted an "all clear" message to their social media, but the sta [..]
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2:06 am, January 24, 2018
Update 1 - Please power off your Xbox One (unplug it if possible) and restart it. After that you should be able to login again.
Hey all,
We're investigating the issues preventing players on the Xbox [..]
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2:06 am, January 21, 2018
Quote:
Originally Posted by Fasti
Hey folks,We're investigating your reports of issues logging in, changing worlds, or accessing clubs. It doesn't appear that everyone is [..]
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2:06 am, January 21, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Garpu
PC. Partner is hogging the PS4, so I can't try there atm. ;) Clubs I c [..]
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2:06 am, January 21, 2018
Update 2 - 1:10 PM PST (9:10 PM GMT) - After the restart we've been able to confirm that worlds are loading up as normal again. We're keeping an eye on things but please let us know if you continue to [..]
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2:06 am, January 19, 2018
Quote:
Originally Posted by Phantasie
Hi MandiblesIronically, a club on XBox was reported as causing members to crash just recently. We spent a fair bit of time tracking [..]
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2:06 am, December 23, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Axa
The servers is basically unplayable, can't you guys just ignore all of us [..]
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2:06 am, December 23, 2017
Update 6 - 9AM PST (5PM GMT) Dec. 22 - Hey all! While there is no silver bullet that will cure all impact of DDoS attacks, some changes made by the ISP over the last couple days have shown positive re [..]
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12:06 pm, December 20, 2017
Update 3 - The restart seemed to resolve the issue. We're keeping an eye on things and will update here again if we see any additional issues.
Update 2 - Looks like we'll need to restart the PS4 EU s [..]
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2:06 am, December 20, 2017
Quote:
Originally Posted by Fasti
Hey all,Our team is working to resolve the connection issues to the EU as we speak. We'll post frequent updates until we're back online. [..]
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2:06 am, December 20, 2017
Update 5 - 8AM PST (4PM GMT) Dec. 18 - While we do get a couple hours free of DDoS attacks periodically, they have continued to pick up again consistently. The ISP has continued to adjust to mitigate [..]
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2:06 am, December 19, 2017
Update 4 - 11:20 AM PST (7:20 PM GMT) Dec. 17 - Hey all. The attacks have persisted over the weekend with some periods of relative calm. The impacted ISPs have been working to further mitigate the att [..]
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2:06 am, December 16, 2017
Update 3 - 9:30 AM PST (5:30 PM GMT) - The DDoS attacks have continued, with some periods (usually a couple hours at a time) where things are very quiet, followed by a steep increase. Our team is work [..]
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2:06 am, December 15, 2017
Update 2 - 8:45 AM PST (4:45 PM GMT) - We just had several hours without a new attack, but they have started up again. Our network team is monitoring things closely and we're making adjustments and wo [..]
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2:06 am, December 14, 2017
Quote:
Originally Posted by Fasti
The queue, as indicated on the screenshot, is under 1 minute long. It pops up very briefly after a disconnect because 100% of the popula [..]
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2:06 am, December 14, 2017
Update 1 - 4PM PST (12AM GMT) - The DDoS attacks are still happening on very regular intervals. The active mitigation employed is what allows the game to be online at all rather than just being perpet [..]
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2:06 am, December 13, 2017
Quote:
Originally Posted by Fasti
Hey folks,You've likely noticed another increase in lag and disconnects in our games, including Trove in the last 24 hours or so.Unfortu [..]
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2:06 am, December 13, 2017
Update 10 - 10 AM PST (5 PM GMT) - The attacks on the Dallas hub have increased quite a bit which is causing connection issues on our NA servers (and other places). The team is still working with the [..]
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2:06 am, December 13, 2017
Hey folks,
You've likely noticed another increase in lag and disconnects in our games, including Trove in the last 24 hours or so.
Unfortunately, this is the result of an increase of DDoS attacks th [..]
View
2:06 am, December 12, 2017
Update 9 - Dec. 11 - 11:20 AM PST (7:20 PM GMT) - Steps have been taken to further mitigate the DDoS attacks and they have helped a lot. The attacks are less consistent than they were but do still pop [..]
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2:06 am, November 29, 2017
Quote:
Originally Posted by Phantasie
Quote:
Originally Posted by tynamo921
Every time I try to log in the log in sequence gets stuck at &qu [..]
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12:06 pm, November 28, 2017
Update 8 - 6:45 PM PST (2:45 AM GMT) - 11/27 - While the DDoS has not yet abated, we do continue to work with the ISP to monitor and reduce the impact of these attacks.Update 7 - 5:30 AM PST (1:30 PM [..]
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2:06 am, November 27, 2017
Update 7 - 5:30 AM PST (1:30 PM GMT) - Unfortunately the DDoS has continued over the weekend with only a few brief breaks in between. We'll continue to work with the ISP to reduce the impact of these [..]
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2:06 am, November 24, 2017
Update 6 - 12:50 PM PST (8:50 PM GMT) - 11/23 - The DDoS has started up again over the last few hours, unfortunately. We're going to continue to do work to minimize the impact on your play experiences [..]
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2:06 am, November 23, 2017
Update 5 - 9:30 AM PST (5:30 PM GMT) - We are seeing periods of relative calm, a few hours at a time, on the DDoS front. We're still in regular communication with the data center and ISP as we work to [..]
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2:06 am, November 22, 2017
Quote:
Originally Posted by Fasti
If you can't login at all, be sure to submit a ticket right away. Our support team will work with you to get this resolved ASAP.While yo [..]
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2:06 am, November 22, 2017
Update 4 - Nov. 21 - 6:45 AM PST (2:45 PM GMT) - Hey again, folks. We had a pretty decent stretch where the DDoS seemed to subside for a while but it kicked up again yesterday. The team is still activ [..]
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2:06 am, November 18, 2017
Quote:
Originally Posted by Fasti
Since the console account isn't linked we'll need you to email appeals@trionworlds.com and include your gamer tag name. We can't check t [..]
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2:06 am, November 17, 2017
Quote:
Originally Posted by Fasti
Patch NotesFixed a crash that could cause players to be disconnected.
Fixed an entitlement issue that will allow specific modder codes t [..]
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2:06 am, November 16, 2017
Quote:
Originally Posted by Fasti
We're very frustrated by the disconnects as well. The team is working to address ongoing DDoS attacks that aren't aimed at us but do hit [..]
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2:06 am, November 16, 2017
Update 3 - 3:25 PM PST (11:25 PM GMT) - The ongoing DDoS attacks are not pointed directly at us but are hitting the route our traffic takes. We have adjusted the path we're using and working with the [..]
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12:06 pm, November 15, 2017
Update 2 - 10:20 PM PST (6:20 AM GMT) - We've released a couple small updates throughout the day to alleviate some of the lag happening in game, but there continue to be incoming DDoS attacks. If you' [..]
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2:06 am, November 15, 2017
Quote:
Originally Posted by Fasti
Greetings,We're investigating the current connection issues and will keep all of you up to speed with regular updates.Thanks!
[..]
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2:06 am, November 15, 2017
Update 1 - 11:40 AM PST (7:40 PM GMT) - The connectivity issues are the result of ongoing DDoS attacks. We made some adjustments and mitigated some of the issue but we're continuing to work to address [..]
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2:06 am, November 9, 2017
Quote:
Originally Posted by Fasti
For anyone who was having issues connecting to Trove via Mac High Sierra, the issue should be resolved now. You'll need a Glyph update s [..]
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3:06 am, October 20, 2017
Calling all Trovians!
My name is Ricky “Din Othar” White, Senior Producer for Trove, and I'm here to offer you a look at the great content the team has been preparing for you ov [..]
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3:06 am, October 11, 2017
Quote:
Originally Posted by Fasti
Trove Twitter GiveawayOfficial Rules and Conditions NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND WILL NOT INCREASE YOU [..]
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3:06 am, October 5, 2017
Quote:
Originally Posted by Fasti
Hi there,Thanks for the suggestion! Trove isn't like most MMOs in that we don't have a handful of large servers that house everyone. We [..]
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3:06 am, October 4, 2017
Quote:
Originally Posted by Fasti
We are investigating the issue connecting to PC EU. For now, swap Glyph to NA to get in game and we'll post more once we've resolved the [..]
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3:06 am, September 14, 2017
Quote:
Originally Posted by Fasti
Hey there,Sorry for the delayed response. If you can answer a couple questions it may help us figure out the root cause.How long have yo [..]
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3:06 am, September 2, 2017
Quote:
Originally Posted by Phantasie
Hi GameAwareSorry you are having issues.Could you please PM me:Your XBox Gamertag
Approximate time and timezone you tried logging in [..]
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3:06 am, August 23, 2017
Quote:
Originally Posted by Fasti
Hey all,We're working to address the PC disconnect and the subsequent queue. We'll keep this post up to date with info so please check b [..]
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3:06 am, August 23, 2017
Quote:
Originally Posted by Fasti
Thanks for the feedback. We're sorry to see you go but we can understand your concerns.1. Bug fixes are handled based on priority. For t [..]
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3:06 am, August 18, 2017
Quote:
Originally Posted by Fasti
Hi all, We're restarting the PS4 EU version of Trove to address a connection issue. Downtime should be very brief (approximately 20 min [..]
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3:06 am, August 18, 2017
Update - We're back! Thanks everyone. PS4 EU is ready to play.
Hi all,
We're restarting the PS4 EU version of Trove to address a connection issue. Downtime should be very brief (approximately 20 min [..]
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3:06 am, July 26, 2017
Calling all Trovians,
My name is Ricky “Din Othar” White, and I’m the Senior Producer for Trove. The last few months have flown by faster than Scintilla in a hurry! I& [..]
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3:06 am, July 26, 2017
Quote:
Originally Posted by Fasti
Calling all Trovians, My name is Ricky “Din Othar” White, and I’m the Senior Producer for Trove. The la [..]
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3:06 am, July 25, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by CyanBear
Alright this is really starting to annoy me, ok so i joined today and [..]
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3:06 am, July 20, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having trouble, please send an email to support@trionworlds.com and provide our CS tean with your IP a [..]
View
1:06 pm, July 19, 2017
Quote:
Originally Posted by Hesk
Hello! We did have a networking issue that caused temporary problems with connections, but this should no longer be an issue. If you cont [..]
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3:06 am, July 18, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by ExolonKnight
So new code, some changes to help with lag...Right...No differenc [..]
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3:06 am, July 13, 2017
Quote:
Originally Posted by Fasti
Hey all,Our network team is working to mitigate an ongoing DDoS attack. We'll post updates regularly until this is resolved.Looking ahea [..]
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1:06 pm, July 7, 2017
Quote:
Originally Posted by Fasti
Hey everyone,The Trove team is working to address the connection issues for the Xbox One and PC versions of Trove.We're restarting the X [..]
View
1:06 pm, July 7, 2017
Update - We're back online and ready to play. Have a great Friday!
Hey everyone,
The Trove team is working to address the connection issues for the Xbox One and PC versions of Trove.
We're restarti [..]
View
3:06 am, July 6, 2017
Quote:
Originally Posted by Fasti
Hey everyone,Our network team is aware of the current network issues that are causing increased lag and rubberbanding. In some cases the [..]
View
3:06 am, July 6, 2017
Update 2 - 5 PM PDT (12 AM GMT) - We're back online after the restart and continue to watch performance. Update 1 - 3:40 PM PDT (10:40 PM GMT) - We're going to restart Trove on the PC and the EU PS4 s [..]
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3:06 am, June 28, 2017
Quote:
Originally Posted by Fasti
Hi there,Client crashes aren't related to the servers and there have been no server crashes today. When you do crash are you prompted to [..]
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1:06 pm, June 16, 2017
Quote:
Originally Posted by Fasti
Hey all, We're investigating the issue preventing players from staying connected to the PS4 EU version of Trove. We'll post regular upd [..]
View
1:06 pm, June 16, 2017
Update - The restart appears to have resolved the login issue. Please let us know if you're still having trouble staying connected.
Hey all,
We're investigating the issue preventing players from sta [..]
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1:06 pm, June 1, 2017
Quote:
Originally Posted by Hesk
Hello! Please review this article, and submit a support ticket at support.trionworlds.com.https://support.trionworlds.com/hc/e...-network [..]
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3:06 am, May 27, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you haven't already, please send an email to support@trionworlds.com so our CS team can help with this. They'll res [..]
View
3:06 am, May 27, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Hey Trovians!We're bringing Trove for the PC offline at 10:30AM PDT (5:30PM GMT) on May 26, 2017 for a quick restart. Our [..]
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3:06 am, May 27, 2017
Hey Trovians!
We're bringing Trove for the PC offline at 10:30AM PDT (5:30PM GMT) on May 26, 2017 for a quick restart. Our goal with this is to fix some connection issues that some players are having. [..]
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3:06 am, May 12, 2017
Quote:
Originally Posted by Fasti
Fixed memory leak with air blocks, plants and several other objects that could lead to a crash after extended periods of play.
Fixed sev [..]
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3:06 am, April 22, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you haven't already, I'd take a look at this support article and try the steps listed there. If those didn't help, [..]
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3:06 am, April 22, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I just spoke with a member of the team and he informed me these connection issues are being looked into. Thanks for th [..]
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1:06 pm, April 19, 2017
Quote:
Originally Posted by Hesk
Hello! For any connection issues which persist, please submit a support ticket at support.trionworlds.com so that it can be investigated. [..]
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3:06 am, April 19, 2017
Quote:
Originally Posted by Celestrata Bloodsong
11:27 PM UTC Update: After reviewing our network connections to the servers, we found an issue in the way players were be [..]
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3:06 am, April 18, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Hello Trovians!We will be performing a restart of the Xbox One servers at 12:30 PM PDT today. This restart will be to hel [..]
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3:06 am, April 18, 2017
Hello Trovians!
We will be performing a restart of the Xbox One servers at 12:30 PM PDT today. This restart will be to help combat crashing issues and connection issues being reported by the community [..]
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3:06 am, April 15, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Aldevitas
I am also experiencing freezing and after that my character g [..]
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3:06 am, April 14, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by TGPapyrus
I could login before the refresh but now i cant anymore what [..]
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