3:06 am, April 5, 2018
Greeting Trovians,
We're going to be doing some network maintenance on our EU data center at 4PM PDT (11PM GMT) today. This should last approximately 30 minutes.
During this maintenance there is a goo [..]
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3:06 am, April 5, 2018
Quote:
Originally Posted by Fasti
Greeting Trovians,We're going to be doing some network maintenance on our EU data center at 4PM PDT (11PM GMT) today. This should last a [..]
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12:06 pm, February 2, 2018
Quote:
Originally Posted by PostCard
Known Issue A change in this patch will prevent purchasing more than one of any item that unlocks a collection, even if that item is [..]
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12:06 pm, February 2, 2018
Known IssueA change in this patch will prevent purchasing more than one of any item that unlocks a collection, even if that item is tradable. This will affect the Treasure Isles merchants along with [..]
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2:06 am, December 23, 2017
Update 6 - 9AM PST (5PM GMT) Dec. 22 - Hey all! While there is no silver bullet that will cure all impact of DDoS attacks, some changes made by the ISP over the last couple days have shown positive re [..]
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2:06 am, December 20, 2017
Update 5 - 8AM PST (4PM GMT) Dec. 18 - While we do get a couple hours free of DDoS attacks periodically, they have continued to pick up again consistently. The ISP has continued to adjust to mitigate [..]
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2:06 am, December 19, 2017
Update 4 - 11:20 AM PST (7:20 PM GMT) Dec. 17 - Hey all. The attacks have persisted over the weekend with some periods of relative calm. The impacted ISPs have been working to further mitigate the att [..]
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2:06 am, December 16, 2017
Update 3 - 9:30 AM PST (5:30 PM GMT) - The DDoS attacks have continued, with some periods (usually a couple hours at a time) where things are very quiet, followed by a steep increase. Our team is work [..]
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2:06 am, December 15, 2017
Update 2 - 8:45 AM PST (4:45 PM GMT) - We just had several hours without a new attack, but they have started up again. Our network team is monitoring things closely and we're making adjustments and wo [..]
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2:06 am, December 14, 2017
Update 1 - 4PM PST (12AM GMT) - The DDoS attacks are still happening on very regular intervals. The active mitigation employed is what allows the game to be online at all rather than just being perpet [..]
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2:06 am, December 14, 2017
Quote:
Originally Posted by Fasti
The queue, as indicated on the screenshot, is under 1 minute long. It pops up very briefly after a disconnect because 100% of the popula [..]
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2:06 am, December 13, 2017
Quote:
Originally Posted by Fasti
Hey folks,You've likely noticed another increase in lag and disconnects in our games, including Trove in the last 24 hours or so.Unfortu [..]
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2:06 am, December 13, 2017
Hey folks,
You've likely noticed another increase in lag and disconnects in our games, including Trove in the last 24 hours or so.
Unfortunately, this is the result of an increase of DDoS attacks th [..]
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2:06 am, December 13, 2017
Update 10 - 10 AM PST (5 PM GMT) - The attacks on the Dallas hub have increased quite a bit which is causing connection issues on our NA servers (and other places). The team is still working with the [..]
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2:06 am, December 12, 2017
Update 9 - Dec. 11 - 11:20 AM PST (7:20 PM GMT) - Steps have been taken to further mitigate the DDoS attacks and they have helped a lot. The attacks are less consistent than they were but do still pop [..]
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12:06 pm, November 28, 2017
Update 8 - 6:45 PM PST (2:45 AM GMT) - 11/27 - While the DDoS has not yet abated, we do continue to work with the ISP to monitor and reduce the impact of these attacks.Update 7 - 5:30 AM PST (1:30 PM [..]
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2:06 am, November 27, 2017
Update 7 - 5:30 AM PST (1:30 PM GMT) - Unfortunately the DDoS has continued over the weekend with only a few brief breaks in between. We'll continue to work with the ISP to reduce the impact of these [..]
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2:06 am, November 24, 2017
Update 6 - 12:50 PM PST (8:50 PM GMT) - 11/23 - The DDoS has started up again over the last few hours, unfortunately. We're going to continue to do work to minimize the impact on your play experiences [..]
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2:06 am, November 23, 2017
Update 5 - 9:30 AM PST (5:30 PM GMT) - We are seeing periods of relative calm, a few hours at a time, on the DDoS front. We're still in regular communication with the data center and ISP as we work to [..]
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2:06 am, November 22, 2017
Update 4 - Nov. 21 - 6:45 AM PST (2:45 PM GMT) - Hey again, folks. We had a pretty decent stretch where the DDoS seemed to subside for a while but it kicked up again yesterday. The team is still activ [..]
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2:06 am, November 17, 2017
Quote:
Originally Posted by Fasti
Patch NotesFixed a crash that could cause players to be disconnected.
Fixed an entitlement issue that will allow specific modder codes t [..]
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2:06 am, November 16, 2017
Quote:
Originally Posted by Fasti
We're very frustrated by the disconnects as well. The team is working to address ongoing DDoS attacks that aren't aimed at us but do hit [..]
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2:06 am, November 16, 2017
Update 3 - 3:25 PM PST (11:25 PM GMT) - The ongoing DDoS attacks are not pointed directly at us but are hitting the route our traffic takes. We have adjusted the path we're using and working with the [..]
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12:06 pm, November 15, 2017
Update 2 - 10:20 PM PST (6:20 AM GMT) - We've released a couple small updates throughout the day to alleviate some of the lag happening in game, but there continue to be incoming DDoS attacks. If you' [..]
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2:06 am, November 15, 2017
Quote:
Originally Posted by Fasti
Greetings,We're investigating the current connection issues and will keep all of you up to speed with regular updates.Thanks!
[..]
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2:06 am, November 15, 2017
Update 1 - 11:40 AM PST (7:40 PM GMT) - The connectivity issues are the result of ongoing DDoS attacks. We made some adjustments and mitigated some of the issue but we're continuing to work to address [..]
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3:06 am, August 23, 2017
Quote:
Originally Posted by Fasti
Thanks for the feedback. We're sorry to see you go but we can understand your concerns.1. Bug fixes are handled based on priority. For t [..]
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3:06 am, August 23, 2017
Quote:
Originally Posted by Fasti
Hey all,We're working to address the PC disconnect and the subsequent queue. We'll keep this post up to date with info so please check b [..]
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3:06 am, June 28, 2017
Quote:
Originally Posted by Fasti
Hi there,Client crashes aren't related to the servers and there have been no server crashes today. When you do crash are you prompted to [..]
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1:06 pm, June 1, 2017
Quote:
Originally Posted by Hesk
Hello! Please review this article, and submit a support ticket at support.trionworlds.com.https://support.trionworlds.com/hc/e...-network [..]
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3:06 am, May 12, 2017
Quote:
Originally Posted by Fasti
Fixed memory leak with air blocks, plants and several other objects that could lead to a crash after extended periods of play.
Fixed sev [..]
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3:06 am, April 22, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you haven't already, I'd take a look at this support article and try the steps listed there. If those didn't help, [..]
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3:06 am, April 15, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Aldevitas
I am also experiencing freezing and after that my character g [..]
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3:06 am, April 8, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Excell
Hello, Just now my game disconnected and I get "As: Conncecting&qu [..]
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2:06 am, March 24, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by ReleaseBIT
It was working fine for me today until a few hours earlier. Until I [..]
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12:06 pm, March 9, 2017
Quote:
Originally Posted by Fasti
Greetings Trovians,With the launch patch coming on March 14th we wanted to get the patch notes out to everyone early so you can see what [..]
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12:06 pm, March 9, 2017
Quote:
Originally Posted by Fasti
Greetings Trovians,With the launch patch coming on March 14th we wanted to get the patch notes out to everyone early so you can see what [..]
View
12:06 pm, March 9, 2017
Greetings Trovians,With the launch patch coming on March 14th we wanted to get the patch notes out to everyone early so you can see what’s ahead for Trove.
For Xbox One players you&rsq [..]
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2:06 am, March 9, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Are you still having trouble with this? If so, please submit a ticket so our CS team can help you troubleshoot further [..]
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2:06 am, March 7, 2017
Quote:
Originally Posted by GM Talriel
Hey all! If you are experiencing network issues when playing Trove we would very highly suggest that you run through the troublesho [..]
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2:06 am, March 4, 2017
Quote:
Originally Posted by Fasti
We're investigating now. Xbox is reporting issues with some of their Live services so we're following up to see if it is related.
[..]
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2:06 am, February 23, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you've already tried all of the basic troubleshooting steps for this issue, please update your ticket and let our t [..]
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12:06 pm, February 14, 2017
Quote:
Originally Posted by PostCard
Valentine's Day An all-new objective chain that results in the fantastic new Amorous Archer costume for the Shadow Hunter, plus Diamo [..]
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12:06 pm, February 14, 2017
Valentine's Day An all-new objective chain that results in the fantastic new Amorous Archer costume for the Shadow Hunter, plus Diamond Dragonite and much more.
Get great rewards just by Logging in, [..]
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12:06 pm, February 4, 2017
Quote:
Originally Posted by PostCard
You can access a sneak peek of the new tutorial by using /tutorial. (Be warned: you will not be able to go back to the hub until you [..]
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12:06 pm, January 24, 2017
Quote:
Originally Posted by Fasti
"Failed to join session" is one of our known issues. We're working to address it but can always use more info.If you have PS4 [..]
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2:06 am, January 21, 2017
Hey Trovians,
We appreciate the support you’ve shown for the Trove open beta and want to thank all of you again for the ongoing, fantastic feedback.
Our next major patch for the beta is foc [..]
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2:06 am, January 21, 2017
Quote:
Originally Posted by Fasti
Hey Trovians,We appreciate the support you’ve shown for the Trove open beta and want to thank all of you again for the ongoing [..]
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2:06 am, January 5, 2017
Hello Trovians!
Now that we’re a few weeks in to the Trove console beta we wanted to update you all on our progress and plans.
First of all we wanted to say how much we appreciate all th [..]
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2:06 am, January 5, 2017
Quote:
Originally Posted by Fasti
Hello Trovians!Now that we’re a few weeks in to the Trove console beta we wanted to update you all on our progress and plans.F [..]
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2:06 am, January 2, 2017
Quote:
Originally Posted by Carthax
Swegger, it sounds like your connection has a better time trying to connect to our EU servers, so I'd start by making sure you're conn [..]
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2:06 am, December 19, 2016
Quote:
Originally Posted by Fasti
Patch Notes:All platformsBug Fix to reduce disconnections
PS4 specificBug fixes to reduce chances of crashing in Club Worlds, in the Loo [..]
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2:06 am, November 24, 2016
Update 3 - 11AM PST (7 PM GMT) - We're back online and stable (though you may see it take longer to change worlds). With the EU servers disconnected you may still experience the occasional disconnect [..]
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2:06 am, November 23, 2016
Hey everyone,
We experienced a series of network issues last week that caused disconnections and latency across all Trion Worlds games. We’ve worked hard on resolving the issues, and we& [..]
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2:06 am, November 23, 2016
Quote:
Originally Posted by Fasti
Hey everyone, We experienced a series of network issues last week that caused disconnections and latency across all Trion Worlds game [..]
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12:06 pm, November 22, 2016
12:56 AM PST Update: We are back online with the Turkeytopia patch! Enjoy your adventures!
We are bringing Trove (and all Trion Worlds games) offline for network hardware maintenance tonight. This do [..]
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2:06 am, November 22, 2016
Quote:
Originally Posted by Fasti
We are bringing Trove (and all Trion Worlds games) offline for network hardware maintenance tonight. This downtime is to address the har [..]
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2:06 am, November 22, 2016
We are bringing Trove (and all Trion Worlds games) offline for network hardware maintenance tonight. This downtime is to address the hardware component of the recent disconnections and lag.
Follow [..]
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2:06 am, November 20, 2016
Quote:
Originally Posted by ZamboniChaos
Hmm, you may want to have him try these troubleshooting steps and see if that helps at all. If not, have him submit a support tic [..]
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2:06 am, November 20, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! You may want to give these troubleshooting steps a try and see if that helps. If not, submit a ticket and provide our [..]
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12:06 pm, November 15, 2016
Quote:
Originally Posted by Hesk
Hello! Please review this thread for any updates on our current network issues: http://forums.trovegame.com/showthre...ctivity-issues
[..]
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2:06 am, November 15, 2016
Quote:
Originally Posted by Fasti
Last week we started running into network connectivity issues that were preventing the game from staying online. We did a lot of work to [..]
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2:06 am, November 12, 2016
Update 7 - 4:30 PM PST (12:30 AM GMT) - With the network connection issues over the last few days we know many of you are concerned with your Patron status or just lost time playing Trove. We agree th [..]
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2:06 am, November 11, 2016
Update 1 - We've performed another restart and you should be able to sign in. If the connection issue arises again our network team will work to address it as quickly as possible. After a disconnect l [..]
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12:06 pm, November 8, 2016
Quote:
Originally Posted by PostCard
Join the Party! The party is here! New piñata invaders drop party coins and a new pinata. These pinatas drop more coins an [..]
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12:06 pm, November 8, 2016
Join the Party! The party is here! New piñata invaders drop party coins and a new pinata. These pinatas drop more coins and a new mount!
Spend coins in the hub to earn a new mount. The pa [..]
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2:06 am, November 4, 2016
Quote:
Originally Posted by PostCard
Join the Party! The party is here! New invaders drop party coins and a new pinata. These pinatas drop more coins!
Spend coins in th [..]
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2:06 am, November 2, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having connection issues! I'd review this support article and try the steps listed there to see if it helps [..]
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3:06 am, October 7, 2016
Quote:
Originally Posted by ZamboniChaos
If you're still having connection issues, please submit a support ticket so our CS team can investigate this further! You may als [..]
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1:06 pm, September 13, 2016
Quote:
Originally Posted by Hesk
Hello! Please have your friend make sure any gamepad controllers are disconnected, and if he's still having issues, please have him submi [..]
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3:06 am, September 13, 2016
Quote:
Originally Posted by Mr. E
Jurassic JungleThe Jurassic Jungle biome is now live! It has new decoration recipes, styles, and enemies! It will start showing up rando [..]
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3:06 am, September 13, 2016
Jurassic JungleThe Jurassic Jungle biome is now live! It has new decoration recipes, styles, and enemies! It will start showing up randomly in Prime adventure worlds. Have fun! Includes a Dino Egg Tem [..]
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3:06 am, September 9, 2016
Quote:
Originally Posted by GM Talriel
Quote:
Originally Posted by FrozenSaint
I have been playing trove for a week in the PH server. After [..]
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3:06 am, September 1, 2016
Quote:
Originally Posted by Mr. E
Please excuse the belated patch notes, it's been a hectic week :)Jurassic JungleThe Jurassic Jungle biome is now live! It has new decora [..]
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3:06 am, August 28, 2016
Quote:
Originally Posted by ZamboniChaos
You may want to try a few additional troubleshooting steps and see if that works for you. If not, contact our CS team and provide [..]
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3:06 am, August 27, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having connection trouble! First, I'd review this support article and try the troubleshooting steps listed t [..]
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3:06 am, August 26, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! Here's some basic troubleshooting steps for crashing issues you may want to try. If you're on a Mac, you can try these [..]
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3:06 am, August 20, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! You may want to review these troubleshooting steps and give them a try. If those don't work for you, submit a support [..]
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3:06 am, August 11, 2016
Quote:
Originally Posted by ZamboniChaos
It's possible this was due to a hiccup with the authentication server. If you're still seeing this, I'd suggest trying some basic [..]
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3:06 am, August 11, 2016
Quote:
Originally Posted by ZamboniChaos
Hi Sentork! You may want to give these troubleshooting steps a try, but if they don't help go ahead and contact our CS team so th [..]
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1:06 pm, August 9, 2016
Quote:
Originally Posted by Hesk
Hello! If you've completed the support steps here, please submit a support ticket directly from support.trionworlds.com so that our Tech [..]
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3:06 am, August 5, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you contact our CS team and provide them with these results, they may be able to help you investigate further. I'd [..]
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3:06 am, August 1, 2016
Quote:
Originally Posted by Carthax
I'd try disabling any firewall or antivirus that you may have running, sometimes updates from these will try and force the game to clo [..]
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3:06 am, July 30, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Out of curiosity, have you already tried the basic network troubleshooting steps we have on our support page? If you h [..]
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1:06 pm, July 26, 2016
Quote:
Originally Posted by Elucidator
Sorry to hear that! You can try the steps here, or contact our Technical Support for additional assistance.
Jump to post [..]
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3:06 am, July 23, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! Are you still having problems? If so, these steps may help you. If those don't work, contact our CS team directly so th [..]
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3:06 am, July 16, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Treehugginsanta
There is something horrible going on here IMO. The disregard t [..]
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3:06 am, July 15, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry to hear you're having these crashing issues. You may want to review this support article and see if any of those [..]
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1:06 pm, July 6, 2016
Quote:
Originally Posted by Elucidator
Sorry to hear you're having trouble! Please try the steps here. If you are still having trouble, please contact our Technical Suppo [..]
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3:06 am, June 26, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! You may want to give these troubleshooting steps a try and see if that improves these connection problems at all. If no [..]
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3:06 am, June 25, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry to hear you're having connection issues. You can give these troubleshooting steps a try if you'd like, as some o [..]
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3:06 am, June 25, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that Bevox! If these troubleshooting steps don't help you at all, contact our CS team and provide them with your ne [..]
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3:06 am, June 24, 2016
Quote:
Originally Posted by ZamboniChaos
I'm glad to hear you're enjoying Trove! Regarding the lag issues you're experiencing, you may want to try these troubleshooting s [..]
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3:06 am, June 23, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry to hear you're having trouble. My first suggestion would be to try these troubleshooting steps and see if that i [..]
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3:06 am, June 22, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry you're having trouble Rainiie! My first suggestion would be to review this support article and see if there are any steps t [..]
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3:06 am, June 17, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry to hear you're having trouble. If none of these basic troubleshooting steps helped, please contact our CS team a [..]
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3:06 am, June 11, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! It's hard to say exactly what's causing this without more information. My first suggestion would be to review this sup [..]
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3:06 am, June 10, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Our servers are currently online, so if you're still having trouble connecting I'd give these troubleshooting steps a [..]
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3:06 am, June 8, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the trouble! You may want to try these troubleshooting steps and see if they help resolve the issue. If not, contact ou [..]
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3:06 am, June 4, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having lag issues! If none of these basic troubleshooting steps worked, contact our CS team and provide them [..]
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