3:06 am, April 6, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by tenchu12
Glyph support page broken?I have starteted a new thread but nobody an [..]
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12:06 pm, January 24, 2018
Update 4 - The remaining instances of players being unable to login to Trove appear to be resolved. If you haven't tried to login in the last 30 minutes or so please restart your console before trying [..]
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2:06 am, January 24, 2018
Update 4 - 4:50 PM PST (12:50 AM GMT) - We're seeing some new reports of the previous connectivity issues. PlayStation hasn't posted an "all clear" message to their social media, but the sta [..]
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2:06 am, December 25, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Raiderpb
Opened a ST from my club world - that only my wife and I have toons i [..]
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2:06 am, November 18, 2017
Quote:
Originally Posted by Fasti
Since the console account isn't linked we'll need you to email appeals@trionworlds.com and include your gamer tag name. We can't check t [..]
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2:06 am, November 16, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Shrexappeal
I was the leader in my club, so when my friend came, i made him th [..]
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3:06 am, October 4, 2017
Update #5 - 1PM PDT (8PM GMT) - All versions of Trove are online now. Thanks so much for being awesome!Update #4 - 12:15 PM PDT (7:15 PM GMT) - Sorry for the delayed update, folks. Trove on PS4 North [..]
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3:06 am, September 21, 2017
Quote:
Originally Posted by Fasti
Hey there,Go to Google on the same network you use for the game and type "IP address."Don't post that info here for any reason [..]
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1:06 pm, September 7, 2017
Quote:
Originally Posted by Hesk
Hell! Unfortunately, we're unable to discuss bans on the forums, but if you submit a support ticket at support.trionworlds.com, or email [..]
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1:06 pm, July 19, 2017
Quote:
Originally Posted by Hesk
Hello! We did have a networking issue that caused temporary problems with connections, but this should no longer be an issue. If you cont [..]
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1:06 pm, June 28, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure you've submitted a support ticket, so that our Customer Service team can investigate the issue for any possible r [..]
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1:06 pm, June 28, 2017
Quote:
Originally Posted by Hesk
Hello! This issue can often be circumvented by joining a friend, but if you are unable to, it should eventually clear on it's own.
[..]
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3:06 am, May 27, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you haven't already, please send an email to support@trionworlds.com so our CS team can help with this. They'll res [..]
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3:06 am, April 27, 2017
Quote:
Originally Posted by Fasti
Hey folks,We're working on addressing this issue as well as PS4 crashing. I'll check in on our progress and see where we stand at the mo [..]
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1:06 pm, April 26, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com so that our Customer Service team can investigate.
Jump to po [..]
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3:06 am, April 21, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! You may want to take a look at this support article as well and see if that helps. If not, submit a ticket so our CS t [..]
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3:06 am, April 20, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! This bug has been reported and investigated by our team in the past, but they've been unable to reproduce it so far. I [..]
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3:06 am, April 19, 2017
Quote:
Originally Posted by Celestrata Bloodsong
11:27 PM UTC Update: After reviewing our network connections to the servers, we found an issue in the way players were be [..]
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3:06 am, April 6, 2017
Quote:
Originally Posted by Fasti
I've merged several discussions about being unable to collect payment (specifically Chaos Chests) from the Marketplace so we can get wor [..]
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3:06 am, April 5, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Online_Hades
Hi there! today 4-4-2017 i got a trove update and when i w [..]
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3:06 am, March 31, 2017
Quote:
Originally Posted by Fasti
We were able to confirm that players are still unable to claim Chaos Chests from the Marketplace. We're investigating now. Please hang i [..]
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2:06 am, March 25, 2017
Update: We're back! Thanks all.
Hey all,
Some players are unable to login to Trove servers at the moment. We're able to resolve this issue for them but it will require a restart of the PC version of [..]
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2:06 am, March 25, 2017
Quote:
Originally Posted by Fasti
Hey all,Some players are unable to login to Trove servers at the moment. We're able to resolve this issue for them but it will require a [..]
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2:06 am, March 24, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by ReleaseBIT
It was working fine for me today until a few hours earlier. Until I [..]
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12:06 pm, March 15, 2017
Quote:
Originally Posted by Hesk
Hello! If this issue is persisting, please submit a support ticket at support.trionworlds.com so that our Customer Service team can inves [..]
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12:06 pm, March 15, 2017
Quote:
Originally Posted by Hesk
Hello! If this issue is persisting, please submit a support ticket at support.trionworlds.com so that our Customer Service team can inves [..]
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2:06 am, March 9, 2017
Quote:
Originally Posted by Fasti
Updated the OP. We're back online. If you're unable to login be sure to exit the application and launch again. You can also restart your [..]
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12:06 pm, March 4, 2017
Quote:
Originally Posted by Fasti
Keep an eye on this post for updates. Please post there if there are any follow up questions. We hope to have this resolved soon.
[..]
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12:06 pm, March 4, 2017
Update 3 - 10PM PST (6AM GMT) - We're back online! Please let us know if you're still having trouble changing worlds, accessing Shadow Towers, or leaving the Hub.Update 2 - 9:10 PM PST (5:10 PM GMT) - [..]
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12:06 pm, March 4, 2017
Quote:
Originally Posted by Fasti
Hey folks,We're investigating an issue that is preventing some players from changing worlds on the Xbox One. In many cases it appears th [..]
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2:06 am, February 25, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Mezz100
Its says trove exe missing compnent then the missing dll :mad:
[..]
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2:06 am, February 2, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by xbaconghostx
I haven't been able to connect for hours now. I'm on PS4 it eithe [..]
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2:06 am, February 2, 2017
Update 1 - 1:30 PM PST (9:30 PM GMT) - About 90 minutes ago we bypassed a problem spot in the network and it appears the issue has been resolved. We've been monitoring things on this side but it's loo [..]
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12:06 pm, January 27, 2017
Quote:
Originally Posted by Phantasie
Hi ArgotI'm sorry this is happening for you, and thanks for the report. Could you PM me your PSN Name (same as your in game player n [..]
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2:06 am, January 3, 2017
Update 2 - 6 AM PST (2 PM GMT) - The restart worked so you should be all set now. Thanks for your patience, folks!Update 1 - 5:30 AM PST (1:30 PM GMT) - We're doing a restart of the servers to bring e [..]
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2:06 am, January 3, 2017
Quote:
Originally Posted by Fasti
Hey folks,We're working to resolve the issue preventing new players from logging into Trove for the PC/Mac.No ETA just yet but I'll post [..]
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12:06 pm, December 29, 2016
Quote:
Originally Posted by Hesk
Hello! I've looked into your issue and I was unable to locate a recent purchase of credits on PS4. If you're certain you made the purchas [..]
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12:06 pm, December 28, 2016
Quote:
Originally Posted by Hesk
Hello! Please make sure to check the new inventory area, and if you are still unable to locate your items, please submit a support ticket [..]
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12:06 pm, December 25, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Renoue
Moving Items between my bag and my personal chest is making them disapp [..]
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2:06 am, December 23, 2016
Update 1 - Things have been stable for about 15 minutes so we should be good to go. Thanks all!
Hey folks,
We're aware of the current login issues for Trove and our other games. The team is working [..]
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2:06 am, December 23, 2016
Quote:
Originally Posted by Fasti
Hey folks,We're aware of the current login issues for Trove and our other games. The team is working to address it as quickly as possibl [..]
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12:06 pm, December 22, 2016
Quote:
Originally Posted by Hesk
If you have not already done so, please submit a support ticket at support.trionworlds.com so that our Customer Service team can investig [..]
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2:06 am, November 24, 2016
Quote:
Originally Posted by Fasti
Hey all, We're aware of the issue preventing players from logging in at the moment and are working to get it sorted out as quickly as [..]
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2:06 am, November 17, 2016
Quote:
Originally Posted by Fasti
Hey there,Our QA team tried to reproduce this bug just a short while ago and was unable to do so. Since this is an older thread, for tho [..]
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2:06 am, November 12, 2016
Update 7 - 4:30 PM PST (12:30 AM GMT) - With the network connection issues over the last few days we know many of you are concerned with your Patron status or just lost time playing Trove. We agree th [..]
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2:06 am, November 11, 2016
Update 1 - We've performed another restart and you should be able to sign in. If the connection issue arises again our network team will work to address it as quickly as possible. After a disconnect l [..]
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2:06 am, November 6, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I noticed you already had a ticket open and it looks like one of our agents recently sent you a response. Please check [..]
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12:06 pm, November 3, 2016
Quote:
Originally Posted by Hesk
Hello! Unfortunately, we're unable to provide compensation for crashing issues, but to prevent the issue from occurring again, I would re [..]
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3:06 am, October 22, 2016
Quote:
Originally Posted by Fasti
I've updated the original post with details on the status. Since it's not an issue on our side we're unable to give an ETA for a fix. It [..]
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3:06 am, October 22, 2016
Quote:
Originally Posted by Fasti
I'll keep updates posted on this thread on our Server Status page so please post there if you have additional questions.I want to make s [..]
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3:06 am, October 22, 2016
Quote:
Originally Posted by ZamboniChaos
UPDATE:These issues are likely related to the widespread outages affecting a number of services including our own.
Jum [..]
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3:06 am, October 11, 2016
Quote:
Originally Posted by Avarem
Shadow's Eve is Back and Even Better! Pumpkin Dungeons are sprouting in all biomes! Find a giant Jack-O-Lantern and defeat these spoo [..]
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3:06 am, October 11, 2016
Shadow's Eve is Back and Even Better! Pumpkin Dungeons are sprouting in all biomes! Find a giant Jack-O-Lantern and defeat these spooky intruders for candy corn.
The Hub is all Shadow’s Ev [..]
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3:06 am, October 4, 2016
Quote:
Originally Posted by Fasti
MostlyPanda, the support team is going to continue working with you directly in your open ticket. Please address your questions directly [..]
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1:06 pm, September 27, 2016
Quote:
Originally Posted by Hesk
Hello! I've been unable to duplicate the issue with the settings you've provided. If possible, please submit a support ticket at support. [..]
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1:06 pm, August 25, 2016
Quote:
Originally Posted by Hesk
Hello! Thank you for the report. I've submitted a bug report on this issue, so please keep an eye on upcoming patch notes for any potenti [..]
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3:06 am, August 12, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Ambro! Since you've already attempted several basic troubleshooting steps, I'd suggest submitting a support ticket and [..]
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1:06 pm, August 2, 2016
Quote:
Originally Posted by Fasti
Morning all,
We're aware of the issue preventing many of you from getting online and are working to get it resolved now.
I'll update thi [..]
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1:06 pm, August 2, 2016
Morning all,
We're aware of the issue preventing many of you from getting online and are working to get it resolved now.
I'll update this thread wit new info every hour until we're good to go.
Expe [..]
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1:06 pm, August 2, 2016
Quote:
Originally Posted by Fasti
Morning all,We're aware of the issue preventing many of you from getting online and are working to get it resolved now.I'll update this [..]
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1:06 pm, July 23, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by InSoMnIacK
Nice, we like it when you act quickly
It was 4:30 AM wh [..]
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3:06 am, July 23, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry you're having trouble with your purchase! If you're still unable to buy this pack, contact our CS team so they can take a c [..]
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1:06 pm, July 13, 2016
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com if you're still experiencing purchase errors, and our CS team will be ha [..]
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1:06 pm, July 12, 2016
Quote:
Originally Posted by Hesk
Hello! If you're still unable to locate your items, please submit a support ticket at support.trionworlds.com so that our CS team can inv [..]
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3:06 am, June 27, 2016
Quote:
Originally Posted by Celestrata Bloodsong
This issue should be resolved at this time. If you are still having issues logging into Trove from Steam after purchasing [..]
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3:06 am, June 27, 2016
Hello Trovians!
The team here at Trion Worlds is currently investigating an issue where a Steam player who has recently purchased a DLC pack (such as the Arcanium DLC pack) is unable to log into Trov [..]
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3:06 am, June 22, 2016
Quote:
Originally Posted by ZamboniChaos
If you already own the pack, you will likely be unable to apply another code if your account has already received the pack in que [..]
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3:06 am, June 16, 2016
Quote:
Originally Posted by ZamboniChaos
Hey everyone! I just received word that our team identified the issue that was causing this, so the problem should be resolved. S [..]
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1:06 pm, June 14, 2016
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com, as we're unable to address refund requests on the forums.
Ju [..]
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1:06 pm, June 9, 2016
Quote:
Originally Posted by Hesk
Hello! Unfortunately, Customer Service is unable to investigate scams involving 3rd party codes. We recommend that you avoid any trade fo [..]
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3:06 am, June 9, 2016
Quote:
Originally Posted by Fasti
Adding chat improvements is a thing that is happening. I don't have an estimate for when exactly but it's an important improvement and o [..]
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3:06 am, June 3, 2016
Quote:
Originally Posted by Mr. E
Howdy, this week on PTS we're testing our Class Trials system.What this means, for now, is every time you zone you will need to re-purch [..]
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3:06 am, May 18, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having crashing trouble! First, I'd take a look at these troubleshooting steps and see if any of them help a [..]
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1:06 pm, May 15, 2016
Quote:
Originally Posted by Hesk
Hello jellonomics! I've confirmed your successful purchase of Patron time. If you're still unable to see the patron benefits, please subm [..]
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3:06 am, May 2, 2016
Quote:
Originally Posted by Fasti
Hey all,We're experiencing server issues at the moment that are preventing players from using portals. If you're not in game now you are [..]
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3:06 am, May 2, 2016
Update 1: The team was able to resolve the issue and you should no longer run into trouble logging in or changing worlds. Thanks again!
Hey all,
We're experiencing server issues at the moment that a [..]
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3:06 am, May 1, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the confusion! I took at look at your ticket, and it appears multiple CS agents reviewed your account but were unable t [..]
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3:06 am, April 23, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry to hear about the troubles you're having. I reviewed your account, but I didn't see any support tickets or conta [..]
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1:06 pm, April 12, 2016
Quote:
Originally Posted by Mr. E
PTS will come up at some point on 4/12, exact time to be determined :)Original patch notes, edited, can be found here.This thread will h [..]
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3:06 am, April 9, 2016
Quote:
Originally Posted by Mr. E
Today's Patch Changes (14:30 Pacific Time / 21:30 UTC)FIxed an issue that prevented the Mac client from connecting to the game servers.
[..]
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3:06 am, April 3, 2016
Quote:
Originally Posted by ZamboniChaos
This error is usually caused by temporary platform issues, but if you're still unable to make purchases go ahead and contact our [..]
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2:06 am, March 26, 2016
Quote:
Originally Posted by Mr. E
Howdy!I wanted to run you through some of the changes we'll be bringing to PTS in the near future, and also go through the reasons for t [..]
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2:06 am, March 9, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Matthewmas
The new patch is a bully. I sold a Bone Throne on the market and I [..]
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2:06 am, March 6, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I just reviewed your recent ticket, and I'm afraid you may need to get in touch with your bank regarding this issue. B [..]
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2:06 am, March 3, 2016
Quote:
Originally Posted by Mr. E
Bug Fixes Fixed an issue where certain badges (like dragon badges) showed gibberish text
Fixed an issue where files saved from the Met [..]
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12:06 pm, March 1, 2016
Quote:
Originally Posted by Fasti
MoonMoon, as Morgana mentioned in her post, we've pulled a huge number of logs for the day in question. We've also run a series of tests [..]
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2:06 am, March 1, 2016
Quote:
Originally Posted by Fasti
FeaturedWinter Piñatas are leaving soon and therefore on sale now! Get them for half off this week, and any rare loot from th [..]
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2:06 am, March 1, 2016
FeaturedWinter Piñatas are leaving soon and therefore on sale now! Get them for half off this week, and any rare loot from them is doubled!
Many-Legged Adventure Boxes now drop from fallen [..]
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2:06 am, January 22, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Celestrata Bloodsong
It's currently just a display error that m [..]
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2:06 am, January 22, 2016
Quote:
Originally Posted by Celestrata Bloodsong
It's currently just a display error that means you're in the queue. We're looking into it, but the queue is working corre [..]
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2:06 am, January 22, 2016
Quote:
Originally Posted by Celestrata Bloodsong
Quote:
Originally Posted by Celestrata Bloodsong
It's currently just a display error that m [..]
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2:06 am, January 12, 2016
FeaturesStarlight dragon is now available!
New chaos chest loot! Top item this week is the new Kami of Forlorn Forests!
All previous Dragon Caches are back in the Trove Store at 25% off for a limited [..]
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2:06 am, December 21, 2015
Quote:
Originally Posted by Fasti
Get there,Go to Google and type in IP. Once it gives you your IP address, email support@trovegame.com that IP address, and the specific [..]
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2:06 am, December 10, 2015
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by ElloItsDunna
i know a lot of people that cant inv/join ppl an oneis me. any he [..]
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2:06 am, December 10, 2015
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by killerpirate02
as the title says, only two of the new packs are in the store. [..]
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12:06 pm, December 8, 2015
FeaturesIt’s double Chaos Factor week! Get two Chaos Chests for every Chaos Factor on your account
New chaos chest loot! Top loot this week is 2x Polar Caterkiller
3, 6, and 12 Month Patron [..]
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12:06 pm, December 8, 2015
Quote:
Originally Posted by Fasti
FeaturesIt’s double Chaos Factor week! Get two Chaos Chests for every Chaos Factor on your account
New chaos chest loot! Top l [..]
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2:06 am, October 28, 2015
Quote:
Originally Posted by Fasti
I've updated the original post as well, but we're doing some additional checks at the moment, and should have more news fairly soon.
[..]
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3:06 am, October 24, 2015
Quote:
Originally Posted by Fasti
Hey all,This thread doesn't look like it's going in a good direction, so I'm going to close it down.For anyone who has an issue with an [..]
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3:06 am, October 17, 2015
Quote:
Originally Posted by Fasti
Hey all,Are you still having these download issues? Have any of you been unable to patch at all? Are you running the game directly from [..]
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