3:06 am, April 11, 2018
Update 2 - The issue with Patrons receiving non-Patron rewards should be resolved. All players should now have the correct compensation. If you see issues with your granted items please let us know.
[..]
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1:06 pm, April 7, 2018
Update 1 - It looks like some Patrons received non-Patron rewards so we're putting the rest of the grants on hold until we've corrected these errors. No one should miss out on the proper rewards but w [..]
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3:06 am, April 6, 2018
Quote:
Originally Posted by Fasti
Hey all, We're restarting all Trove environments at 2:30 PM PDT (9:30 PM GMT) today to release a hotfix that should reduce how often yo [..]
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3:06 am, April 6, 2018
Quote:
Originally Posted by Fasti
Hey folks,We're working to resolve the character loading issue and will likely need to do a restart to put it in place. I'lll post more [..]
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3:06 am, April 3, 2018
Quote:
Originally Posted by Fasti
If you're still having issues please restart your PC, wait 5 minutes, and try launching Trove again. Let us know if it continues and whe [..]
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3:06 am, March 26, 2018
Known Issues(PS4 and Xbox Only) The tutorial may crash immediately after the first **** two enemies step. This should only occur once per account, and should not occur again after a restart.
Attempti [..]
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3:06 am, March 26, 2018
Quote:
Originally Posted by PostCard
Known Issues(PS4 and Xbox Only) The tutorial may crash immediately after the first **** two enemies step. This should only occur onc [..]
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2:06 am, March 23, 2018
Quote:
Originally Posted by Fasti
Hey folks,We're digging into this. Just so we can get as much info as possible will you all provide us with some info? Basic stuff like [..]
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2:06 am, March 7, 2018
Quote:
Originally Posted by Fasti
We're just rolled out a hotfix to address this error. You should all be good to go now. Please let us know if you're still having an iss [..]
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2:06 am, February 10, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by ijino
time : 2:00 PM 08 febuary 2018i start to re play of the game I have re [..]
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2:06 am, February 10, 2018
Quote:
Originally Posted by Fasti
Try to access the support site to submit a ticket. If it works, explain the situation in the ticket so they can work with you. Try setti [..]
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2:06 am, February 2, 2018
Quote:
Originally Posted by Fasti
Hey all,We're aware that some players are having trouble linking accounts or receiving their Twitch Prime bundle items, and we have some [..]
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2:06 am, January 3, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Ithiridiel
And now i started to get grandom CTDs without any error message, on [..]
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2:06 am, November 29, 2017
Quote:
Originally Posted by Phantasie
Quote:
Originally Posted by tynamo921
Every time I try to log in the log in sequence gets stuck at &qu [..]
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2:06 am, November 17, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Destinyboy51
I'm a player that is a beta player and someone who has spent hund [..]
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2:06 am, November 9, 2017
Quote:
Originally Posted by Fasti
For anyone who was having issues connecting to Trove via Mac High Sierra, the issue should be resolved now. You'll need a Glyph update s [..]
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3:06 am, October 28, 2017
Trove – Adventures will be here before you know it, so every week we’re going to take a look at some of the new hotness each week leading up to launch on November 14th. This week [..]
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3:06 am, October 28, 2017
Quote:
Originally Posted by Fasti
Trove – Adventures will be here before you know it, so every week we’re going to take a look at some of the new hotn [..]
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3:06 am, October 24, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by KoBeWi
I have the same problem after Windows Fall Creators Update. When game s [..]
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3:06 am, October 11, 2017
Quote:
Originally Posted by Fasti
Trove Twitter GiveawayOfficial Rules and Conditions NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND WILL NOT INCREASE YOU [..]
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3:06 am, October 6, 2017
Quote:
Originally Posted by Fasti
The last update should have eliminated this error. If you receive it once, exit the game and try again. It should let you right in. If n [..]
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3:06 am, October 6, 2017
Quote:
Originally Posted by Fasti
Error codes in the 5000 range are generally related to Windows/OS issues. It means that something in the operating system is blocking in [..]
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1:06 pm, October 5, 2017
Quote:
Originally Posted by Hesk
Hello! I would recommend trying these steps; if the issue persists, please submit a support ticket at support.trionworlds.com.https://sup [..]
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3:06 am, October 4, 2017
Update #5 - 1PM PDT (8PM GMT) - All versions of Trove are online now. Thanks so much for being awesome!Update #4 - 12:15 PM PDT (7:15 PM GMT) - Sorry for the delayed update, folks. Trove on PS4 North [..]
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1:06 pm, October 3, 2017
Quote:
Originally Posted by Hesk
Hello! If you've recently updated to High Sierra on a MAC, this is a known issue, and our engineering team is working on a resolution. If [..]
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3:06 am, October 3, 2017
Quote:
Originally Posted by PostCard
UpdatesFixed an issue where players could get stuck on log in with repeated “Failed to Join Session” errors
Fixed [..]
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3:06 am, October 3, 2017
UpdatesFixed an issue where players could get stuck on log in with repeated “Failed to Join Session” errors
Fixed issues with various sound effects failing to play
The drop rate of [..]
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3:06 am, September 28, 2017
Quote:
Originally Posted by Fasti
Hey there,Thanks for calling that out. I've updated the blog and forums. That was a mistake directly on my part. The documentation I got [..]
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3:06 am, September 27, 2017
A traveler on the temporal seas has come back in time to prevent unfathomable anguish… and some really badly executed sequels. Blocky Bonus
Before we dive into the mind-bending reality of [..]
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3:06 am, September 27, 2017
Quote:
Originally Posted by Fasti
A traveler on the temporal seas has come back in time to prevent unfathomable anguish… and some really badly executed sequels [..]
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3:06 am, September 21, 2017
Quote:
Originally Posted by Fasti
Hey there,Go to Google on the same network you use for the game and type "IP address."Don't post that info here for any reason [..]
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3:06 am, September 20, 2017
Quote:
Originally Posted by Fasti
Are you still having this issue? Try restarting the console if you don't mind. I want to make sure you have the latest version of the ga [..]
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3:06 am, September 15, 2017
Quote:
Originally Posted by Fasti
What happens when you try to login? Give the specific error, please. If you can't join on a PSN friend either, why not? What happens wh [..]
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1:06 pm, September 3, 2017
Quote:
Originally Posted by Hesk
@Knowpain, your account is not banned. What sort of error/behavior are you seeing that lead you to that conclusion?
Jump to po [..]
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3:06 am, September 2, 2017
Quote:
Originally Posted by Phantasie
Hi GameAwareSorry you are having issues.Could you please PM me:Your XBox Gamertag
Approximate time and timezone you tried logging in [..]
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1:06 pm, August 30, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if the issue persists.https://support.trionworlds.c [..]
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1:06 pm, August 30, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if the issue persists.https://support.trionworlds.c [..]
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1:06 pm, August 27, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and if the issue persists, please submit a support ticket at support.trionworlds.com.https://support.trion [..]
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1:06 pm, August 18, 2017
Quote:
Originally Posted by Fasti
Patch NotesTrovian AtlasThe Portal Tower in the Hub World has been replaced with the Sun Goddess Statue!
The Sun Goddess Statue is surro [..]
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1:06 pm, August 18, 2017
Patch NotesGem Stat Augment and Reroll SystemImprove or change a stat on a gem using the new Gem Forge!
The recipe to craft a personal Gem Forge can be found in an Adventurer's Crafting Bench under th [..]
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3:06 am, July 28, 2017
Quote:
Originally Posted by Fasti
Are you able to submit a ticket? If you include your code in the ticket as well we can look into the cause of the error.
Jump [..]
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3:06 am, July 28, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Newdestroy
Good to know the servers are back up, but you might want to quickly [..]
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3:06 am, July 12, 2017
Quote:
Originally Posted by PostCard
Fae Trickster Updates Correction: Ego Blast's critical damage multiplier is unchanged from Live. This was erroneously reported as ch [..]
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3:06 am, July 12, 2017
Quote:
Originally Posted by Hawk
The Ego Blast critical multiplier was actually an error in the Patch Notes, where some of our internal-only notes made it live. Ego Blas [..]
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3:06 am, July 1, 2017
Quote:
Originally Posted by PostCard
Trovian AtlasThe Portal Tower in the Hub World has been replaced with the Sun Goddess Statue!
The Sun Goddess Statue is surrounded by [..]
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3:06 am, June 22, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Dallywhacker15
Wednesday, June 21, at 9:23 AM GMT I tried to log in to trove o [..]
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3:06 am, June 15, 2017
Quote:
Originally Posted by Fasti
Hi there!If you can create a CrowdIn account to help with the translation you can actually submit a fix directly (or report the bug ther [..]
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3:06 am, June 14, 2017
Quote:
Originally Posted by Fasti
Hey all,The Ladybug Invasion was always planned to start today but due to an error it was not properly displayed as "coming soon.&q [..]
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3:06 am, June 14, 2017
Quote:
Originally Posted by Fasti
Hey all,The Ladybug Invasion was always planned to start today but due to an error it was not properly displayed as "coming soon.&q [..]
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3:06 am, June 8, 2017
Quote:
Originally Posted by Fasti
Hey there,I'm really sorry to hear you've run into this problem. While we don't have access to the PS4 billing system to refund purchase [..]
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3:06 am, May 27, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you haven't already, please send an email to support@trionworlds.com so our CS team can help with this. They'll res [..]
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3:06 am, May 24, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Please give these troubleshooting steps a try and see if they help. If you're on Mac, try the steps listed in this sup [..]
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3:06 am, May 23, 2017
Quote:
Originally Posted by PostCard
UpdatesFixed several crashes related to particles.
Items that have been removed from the game no longer contribute to mastery totals. [..]
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3:06 am, May 23, 2017
UpdatesFixed several crashes related to particles.
Items that have been removed from the game no longer contribute to mastery totals. Currently, any players that collected those items have a higher t [..]
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1:06 pm, May 17, 2017
Quote:
Originally Posted by Hesk
Hello! If this issue is persisting, please submit a support ticket at support.trionworlds.com so that our Tech Support team can troublesh [..]
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1:06 pm, April 13, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Hey morning all! We're noticing a network issue that's preventing many players from logging into the EU servers at this t [..]
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1:06 pm, April 13, 2017
8:10 AM UTC Update: The restart has been completed and players are now able to log in. Thanks again for your patience!1:44 PDT Update: Thank you for your patience everyone! We've got the network issue [..]
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1:06 pm, April 13, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Trovians, we noticed some players on a few platforms are still having trouble logging into the servers, so we're giving t [..]
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1:06 pm, April 13, 2017
Quote:
Originally Posted by Phantasie
Hi BrayerThere is a post about the on-going EU connectivity issues here: http://forums.trovegame.com/showthre...l=1#post750858 ( tho [..]
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1:06 pm, April 13, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Good morning Trovians!We're aware of an issue that is blocking players from logging into our European Servers, and we are [..]
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3:06 am, April 12, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Cashmoneyunicorn
I cant log in my trove every time i do i kicks me out and ask [..]
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3:06 am, April 12, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I wasn't able to reproduce this on my machine, so if you're still having trouble I'd give these troubleshooting steps [..]
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3:06 am, April 11, 2017
Quote:
Originally Posted by PostCard
Depth ChargeMysterious Mining robots are suddenly everywhere underground, and it's up to you to uncover their plans and liberate a pl [..]
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3:06 am, April 11, 2017
Depth ChargeMysterious Mining robots are suddenly everywhere underground, and it's up to you to uncover their plans and liberate a plucky little companion: the Minerbot Qubesley!
This event will run f [..]
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3:06 am, April 5, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Online_Hades
Hi there! today 4-4-2017 i got a trove update and when i w [..]
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3:06 am, April 2, 2017
Quote:
Originally Posted by ZamboniChaos
Have you tried these troubleshooting steps? If those don't help, submit a support ticket and provide our team with your DxDiag re [..]
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1:06 pm, March 30, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com with your current IP address (http://ip4.me/) and our Technical Support [..]
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2:06 am, March 24, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by ReleaseBIT
It was working fine for me today until a few hours earlier. Until I [..]
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2:06 am, March 16, 2017
Quote:
Originally Posted by Fasti
Trove® Launch Celebration Razer Controller Giveaway ContestOfficial Rules and Conditions NO PURCHASE NECESSARY TO ENTER OR WIN. [..]
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2:06 am, March 15, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by CrmsnMyst
Wow did it take time just to get to this point. Anyway, I used the m [..]
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12:06 pm, March 9, 2017
Quote:
Originally Posted by Fasti
Greetings Trovians,With the launch patch coming on March 14th we wanted to get the patch notes out to everyone early so you can see what [..]
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12:06 pm, March 9, 2017
Greetings Trovians,With the launch patch coming on March 14th we wanted to get the patch notes out to everyone early so you can see what’s ahead for Trove.
For Xbox One players you&rsq [..]
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12:06 pm, March 9, 2017
Quote:
Originally Posted by Fasti
Greetings Trovians,With the launch patch coming on March 14th we wanted to get the patch notes out to everyone early so you can see what [..]
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12:06 pm, February 23, 2017
Quote:
Originally Posted by Hesk
Hello! Please download and install this Microsoft file, and submit a support ticket at support.trionworlds.com if you continue having iss [..]
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12:06 pm, February 23, 2017
Quote:
Originally Posted by Hesk
Hello! Please attempt to download this Microsoft file and install it:https://www.microsoft.com/en-us/down...s.aspx?id=5555If you continue [..]
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12:06 pm, February 22, 2017
Quote:
Originally Posted by Hesk
Hello! Please have your friend try these steps, and if the issue persists, please have him submit a support ticket at support.trionworlds [..]
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2:06 am, February 16, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry for the trouble! This is actually a known issue our team is currently working on. You can find more info in this [..]
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12:06 pm, February 15, 2017
Quote:
Originally Posted by Hesk
Hello! for more information on the "failed to join session" error, please review this post:http://forums.trovegame.com/showthre [..]
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2:06 am, February 5, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I noticed you already submitted your appeals. We can't assist with account bans on the forums, but one of our CS agent [..]
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12:06 pm, February 2, 2017
Quote:
Originally Posted by Hesk
Unfortunately, it is not possible to discuss account bans in the forums. Please email appeals@trionworlds.com if you have any questions a [..]
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2:06 am, February 2, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by xbaconghostx
I haven't been able to connect for hours now. I'm on PS4 it eithe [..]
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2:06 am, February 2, 2017
Update 1 - 1:30 PM PST (9:30 PM GMT) - About 90 minutes ago we bypassed a problem spot in the network and it appears the issue has been resolved. We've been monitoring things on this side but it's loo [..]
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2:06 am, February 1, 2017
Quote:
Originally Posted by ZamboniChaos
Hi there! I'd take a look at this support article and see if the steps listed there help. If not, submit a ticket so our CS team [..]
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12:06 pm, January 27, 2017
Quote:
Originally Posted by Phantasie
Quote:
Originally Posted by Suri
Hi all,I wanted to make you all aware, if you weren't already, that e [..]
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12:06 pm, January 27, 2017
Quote:
Originally Posted by Phantasie
Hi ArgotI'm sorry this is happening for you, and thanks for the report. Could you PM me your PSN Name (same as your in game player n [..]
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12:06 pm, January 24, 2017
Quote:
Originally Posted by Fasti
"Failed to join session" is one of our known issues. We're working to address it but can always use more info.If you have PS4 [..]
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2:06 am, January 19, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you've already tried all of the troubleshooting steps listed in this support article, go ahead and submit a support [..]
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2:06 am, January 12, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry for the trouble! Go ahead and give these troubleshooting steps a try and see if that helps. If not, contact our CS team dir [..]
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12:06 pm, January 4, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com so that our Tech Support team can investigate.
Jump to post.. [..]
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12:06 pm, January 3, 2017
Quote:
Originally Posted by Hesk
Hello! You can review this PSN article for information on enabling or disabling user-generated media:http://ow.ly/Z09s307DeCN
[..]
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2:06 am, December 24, 2016
Quote:
Originally Posted by Fasti
If it didn't take any money the purchase likely ran into an error. Go ahead and submit a ticket to have the support team clear any purch [..]
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12:06 pm, December 22, 2016
Quote:
Originally Posted by Hesk
Hello! If you are experiencing this error, please make sure to submit a support ticket at support.trionworlds.com so that our CS team can [..]
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2:06 am, December 22, 2016
Quote:
Originally Posted by Fasti
Looks like a lobby crash. You should be able to get back online in just a couple minute. If the issue extends beyond that I'll get a pos [..]
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12:06 pm, December 21, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by FuzzyDrago89
Today i tried to log in but the launcher wouldn't let me so i cha [..]
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2:06 am, December 21, 2016
Quote:
Originally Posted by ZamboniChaos
Hey everyone, sorry for the trouble. I'd review this support article and make sure you've tried all of the steps listed there. If [..]
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2:06 am, December 21, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Wussie
Can't log in now. Was playing for the last hour and then got kicked and [..]
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2:06 am, December 14, 2016
Quote:
Originally Posted by PostCard
Additional Updates Fixed bug where mastery wasn't awarded until changing worlds after using an XP coin.
Revenant Costume - Super Magi [..]
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12:06 pm, December 8, 2016
Quote:
Originally Posted by Avarem
There are a few Marketplace bugs with the change to the crafting inventory that we've identified on PTS. We'll be patching out fixes in [..]
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2:06 am, December 8, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Pennry
More lies. Either lying now or before.
Please keep feedback [..]
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2:06 am, December 4, 2016
Quote:
Originally Posted by GM Talriel
Hey there! You may find a few additional steps in this support article that may help. If not, submit a ticket and our CS team will [..]
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