3:06 am, April 14, 2018
Quote:
Originally Posted by Fasti
Hey there, folks.We appreciate all the feedback regarding the issue with some previous purchases being granted again to some players. On [..]
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3:06 am, April 10, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by ClumsyBee
I thought the bug was fixed and i can finally set my primary club ag [..]
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3:06 am, April 4, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by TJ13
No word on any progress. Also no update on the "internal" talks [..]
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3:06 am, April 3, 2018
Quote:
Originally Posted by Fasti
Please read this post for steps on how to submit a bug report.A list of bugs isn't a good way to get word out to players on the status o [..]
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2:06 am, March 9, 2018
Quote:
Originally Posted by Fasti
Hey there, Bisou. Good to see you back. Sorry to hear you're running into this issue with your club. The old Club system had many proble [..]
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2:06 am, March 8, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by pipebender
Two days, no response here and no response in my ticket.
[..]
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2:06 am, February 7, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Bladedwaves
its been three hours
Hey there,We came offline 2 hours [..]
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12:06 pm, February 2, 2018
Quote:
Originally Posted by PostCard
Known Issue A change in this patch will prevent purchasing more than one of any item that unlocks a collection, even if that item is [..]
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12:06 pm, February 2, 2018
Known IssueA change in this patch will prevent purchasing more than one of any item that unlocks a collection, even if that item is tradable. This will affect the Treasure Isles merchants along with [..]
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2:06 am, February 1, 2018
Quote:
Originally Posted by Fasti
Hey there,It's difficult to say what happened specifically without doing some digging into the gem before and after augmentation so plea [..]
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2:06 am, January 16, 2018
Quote:
Originally Posted by Fasti
Hey there,We are working to address lag and rubberbanding issues. Steps we've taken in the past have helped some, but there is more work [..]
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2:06 am, January 13, 2018
Quote:
Originally Posted by Fasti
Hey there, If you're having trouble making a purchase please submit a ticket. The support team will follow up with you directly.
[..]
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2:06 am, January 3, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Ithiridiel
And now i started to get grandom CTDs without any error message, on [..]
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2:06 am, December 29, 2017
Quote:
Originally Posted by Fasti
Hey there,Unfortunately, there is no way to transfer class progress between accounts. In Trove it's the account makes progress and Class [..]
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2:06 am, December 22, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by ThunderD1kZ
Hi, I dont usually post here, but I was playing this game since th [..]
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2:06 am, December 14, 2017
Quote:
Originally Posted by Fasti
Hey there,It sounds like you're logging into a different account. Try using another email address to sign into Glyph. If you're still ha [..]
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2:06 am, December 12, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Ssj782
Is it just me, or did I get penalized for giving Trion money?And I'm ta [..]
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2:06 am, November 28, 2017
Quote:
Originally Posted by Morgana
Hey there,We thought about it, and decided hey, you're right! Why NOT keep the sale going till the end of the 27th? The following pack [..]
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12:06 pm, November 27, 2017
Quote:
Originally Posted by Fasti
Hey folks, This is the spot to ask questions of the dev team for this week. We'll do our best to answer as many as possible either here [..]
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2:06 am, November 23, 2017
Quote:
Originally Posted by Fasti
Hey there,It looks like this change did make it in for Adventures but we missed adding a patch note. I've gone back and added it as the [..]
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2:06 am, November 17, 2017
Quote:
Originally Posted by Fasti
Hey there,In just about 100% of cases this means you're logging into Glyph with a different email address than the one with the classes [..]
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2:06 am, November 17, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Destinyboy51
I'm a player that is a beta player and someone who has spent hund [..]
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12:06 pm, November 14, 2017
Quote:
Originally Posted by PostCard
Clubs 2.0The entire club UI has been renovated to support Adventures, Fixtures, and all the new Club Permissions. – open th [..]
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12:06 pm, November 14, 2017
Clubs 2.0The entire club UI has been renovated to support Adventures, Fixtures, and all the new Club Permissions. – open the club UI and use the Gear button to see all the specifics for that [..]
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2:06 am, November 8, 2017
Quote:
Originally Posted by Fasti
As mentioned above, this comes up pretty frequently. My response will always be the same, so let's dive right into it:Using anything tha [..]
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2:06 am, October 31, 2017
Quote:
Originally Posted by Fasti
Hey there,Whenever you run into an in-game issue like not receiving a reward, go ahead and submit a ticket. The only people who can look [..]
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3:06 am, October 27, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Evilagician
I've already noticed the /wadd placeable/block/natural/forbiddengr [..]
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3:06 am, October 24, 2017
Quote:
Originally Posted by Fasti
Hey everyone! Now that we've let the cat out of the bag with Trove - Adventures, we suspect you may have some questions for us. Post y [..]
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3:06 am, October 11, 2017
Quote:
Originally Posted by Fasti
Hey there,We want to keep the forum thread visible so players can see the info, but we need to make sure it avoids "naming and sham [..]
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3:06 am, October 5, 2017
Quote:
Originally Posted by Fasti
Hi there,Thanks for the suggestion! Trove isn't like most MMOs in that we don't have a handful of large servers that house everyone. We [..]
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3:06 am, September 29, 2017
Quote:
Originally Posted by Fasti
We mentioned this on last week's livestream as well, but just to be sure to get the word out here, plasma fishing was planned for the Cl [..]
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3:06 am, September 28, 2017
Quote:
Originally Posted by Fasti
Hey there,Thanks for calling that out. I've updated the blog and forums. That was a mistake directly on my part. The documentation I got [..]
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3:06 am, September 23, 2017
Quote:
Originally Posted by Fasti
Hey there,Sorry for the confusion, but the items from most packs are not tradable, including Class Coins. The packs mostly work to give [..]
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3:06 am, September 21, 2017
Quote:
Originally Posted by Fasti
Hey there,Go to Google on the same network you use for the game and type "IP address."Don't post that info here for any reason [..]
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3:06 am, September 14, 2017
Quote:
Originally Posted by Fasti
Hey there,Sorry for the delayed response. If you can answer a couple questions it may help us figure out the root cause.How long have yo [..]
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3:06 am, September 12, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by jtmal
The servers just went down a few minutes ago (4:30 pm Eastern/1:30pm Pac [..]
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3:06 am, September 9, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by jejaz
today logged on and did some fliping and sunligh tbulb farming i had got [..]
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3:06 am, September 7, 2017
Quote:
Originally Posted by Fasti
Hey there,If anyone is on the last quest of Meteor Chase but has already collected the Scout Saucer mount please submit a ticket.The sup [..]
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3:06 am, September 6, 2017
Quote:
Originally Posted by Fasti
Hey there,We're an MMO with players in many parts of the world. We're not likely to allow separate, 3rd parties to create separate versi [..]
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3:06 am, August 23, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Dussel
Seems you guys have changed the LL subclass to PD instead of AS. Is thi [..]
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3:06 am, August 23, 2017
Quote:
Originally Posted by Fasti
Hi there,Try these Glyph troubleshooting steps. There's likely an issue picking up the new update and that should help you do that.
[..]
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3:06 am, August 15, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Unknown_Y
You only say that cause Devs alert us on last live stream.If Devs di [..]
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3:06 am, August 15, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there, we're still working on permanent fix for this issue. In the meantime, were performing periodic grants to players who c [..]
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3:06 am, August 12, 2017
Quote:
Originally Posted by Din Othar
Quote:
Originally Posted by Unknown_Y
Trove Monday Blue...1: Most ppl are on monday for contest reward [..]
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3:06 am, August 10, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by xDivisionz
Hey,Here we go again. Its monday, people are mass alt farming once [..]
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3:06 am, August 3, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Polaris0n
What is going on with the devs and the community managers of this ga [..]
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3:06 am, July 21, 2017
Quote:
Originally Posted by Fasti
The support team will answer tickets in the order they arrive. Please hang in there, they will respond as soon as possible.
J [..]
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1:06 pm, July 20, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com with the name and description of the item you included here, and our Cus [..]
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3:06 am, July 12, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by AlexanderAelwyd
I was really looking forward to this event with the hope that [..]
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3:06 am, July 6, 2017
Quote:
Originally Posted by Fasti
Hey there, We're working on these PS4 crashes. It's a very high priority for us. I'll post more info on our progress when I have it. Pl [..]
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3:06 am, June 30, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Zombieslayer72m
What about the chaos flash deal fasti? Where did it go? I purc [..]
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3:06 am, June 28, 2017
Quote:
Originally Posted by Fasti
Hi there,Client crashes aren't related to the servers and there have been no server crashes today. When you do crash are you prompted to [..]
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3:06 am, June 27, 2017
Quote:
Originally Posted by Fasti
Hey there,Can you provide a bit more info? I'm not really understanding what the specific bug is. Use this format to help us determine t [..]
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3:06 am, June 16, 2017
Quote:
Originally Posted by Fasti
Hey there!Are you a returning player after a break? Can you provide the name of one or two specific items you had this issue with?It's [..]
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3:06 am, June 14, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by DarkPineapple
Fasti, on http://www.trionworlds.com/trove/2017/06/12/june-deals [..]
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3:06 am, June 8, 2017
Quote:
Originally Posted by Fasti
Hey there,I'm really sorry to hear you've run into this problem. While we don't have access to the PS4 billing system to refund purchase [..]
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3:06 am, June 3, 2017
Quote:
Originally Posted by Fasti
Hey there,We have a sticky thread on in game issues here in this subforum. Please check it out.Also, be sure to read the forum rules in [..]
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3:06 am, May 12, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by DylanM172
I had won a twitch giveaway on February 24th for a carpet mount (twi [..]
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3:06 am, May 11, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Alerion
Not sure if many people play this game anymore. I haven't played in aw [..]
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3:06 am, May 10, 2017
Quote:
Originally Posted by Fasti
Hey there,If you're having trouble please let us know as much info as possible when submitting a ticket to our support team. The more in [..]
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3:06 am, May 2, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by EnzoBit
I love how this did absolutely nothing. nothing has been fixed for me [..]
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3:06 am, April 29, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you upload your video to YouTube and provide the link here, I'd be happy to pass it along to the team so they can i [..]
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3:06 am, April 20, 2017
Quote:
Originally Posted by Twixler
Noticing that many of the questions brought up here, were addressed in last week's livestream. We many not re-answer the same questio [..]
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3:06 am, April 14, 2017
Quote:
Originally Posted by Avarem
I can't hope to reply to everyone here, as my time grows short and my green name fades, but I do want to say how much I appreciate how [..]
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3:06 am, April 13, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there, I'm sorry for the frustration. If you're having trouble submitting a ticket, you can simply send an email to support@t [..]
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3:06 am, April 12, 2017
Hey all,
Today I have some bittersweet news to share with all of you: this will be my last week at Trion Worlds. I’ve taken a job at a small game studio and I’m excited to get bac [..]
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3:06 am, April 12, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Philipp94
with the win 10 creators update glyph wont start
Hey t [..]
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3:06 am, April 12, 2017
Quote:
Originally Posted by Fasti
Hey all, Today I have some bittersweet news to share with all of you: this will be my last week at Trion Worlds. I’ve taken [..]
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3:06 am, April 11, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry it's taken so long for you to receive a response. I confirmed your tickets are moving up the queue, so our CS te [..]
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3:06 am, April 7, 2017
Quote:
Originally Posted by Fasti
Hey there,It has definitely been a while since we've discussed changes coming to Clubs. In the early days of planning there was a goal o [..]
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3:06 am, April 7, 2017
Quote:
Originally Posted by Fasti
Hey there,Can you take a look at this post and provide individual bug reports for the issues you're experiencing? Reporting multiple bug [..]
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3:06 am, April 6, 2017
Quote:
Originally Posted by Fasti
Hey there,We have a post that explains how to submit a bug report. If you're experiencing a bug that has already been reported please ad [..]
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3:06 am, April 6, 2017
Quote:
Originally Posted by Fasti
Hey there, We weren't allowed to implement trophies while still in beta, so they were delayed initially. Now that we're live the team i [..]
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3:06 am, April 5, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Xzelian
I've read this happens to P.C. players, but my Revenants spirit spears [..]
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3:06 am, April 4, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by ZnoobX SoLo
Never has trove ever been hit with a day like this. This must be t [..]
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3:06 am, March 29, 2017
Quote:
Originally Posted by Fasti
Hey there,Looks like an issue with a host in a bad state. We're working to get it fixed ASAP. This may require a quick restart of the PC [..]
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3:06 am, March 29, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by EnzoBit
First off, I'm in shock. You've been banned for speaking the truth abo [..]
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2:06 am, March 24, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by ReleaseBIT
It was working fine for me today until a few hours earlier. Until I [..]
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2:06 am, March 17, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by sliver__bullet
i cant buy pack have message box " you do not have defa [..]
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2:06 am, March 17, 2017
Quote:
Originally Posted by Fasti
Hey there,It's not possible to delete a character. As you play you can unlock additional classes. Also, when we release the patch to bri [..]
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2:06 am, March 17, 2017
Quote:
Originally Posted by Fasti
Hey there,Thanks for calling it out. We're following up to see why the beta text is still up and will get it removed ASAP. It is still c [..]
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2:06 am, March 16, 2017
How would you like to put your bare hands around a Wildcat*? Or maybe you’d like a shockingly close encounter with a Raiju? Sound dangerous enough for you? Well it shouldn’t becau [..]
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2:06 am, March 16, 2017
Quote:
Originally Posted by Fasti
How would you like to put your bare hands around a Wildcat*? Or maybe you’d like a shockingly close encounter with a Raiju? So [..]
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2:06 am, March 13, 2017
Quote:
Originally Posted by GM Talriel
Hey there, Silk. We are very sorry to hear about this issue. Have you tried the troubleshooting steps found here? If so, and you ar [..]
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2:06 am, March 1, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by cerkaz
3 hours for a few fixes?..
The maintenance portion of the d [..]
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12:06 pm, February 27, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Ynz
So as I was doing my forum name, my keyboard decided to just die and bug t [..]
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2:06 am, February 23, 2017
Quote:
Originally Posted by Fasti
Hey there,On our livestream last week we streamed from the Xbox One for a bit. During that stream the devs tossed out pinatas that are n [..]
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2:06 am, February 23, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Meloji
Trove Community, Tonight I noticed that there is a serious lack of hum [..]
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2:06 am, February 17, 2017
Quote:
Originally Posted by Fasti
Hey there,The confusion here was my fault. I try to be sure to be very clear in posts when something is PC only. In this case, I wasn't [..]
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2:06 am, February 16, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry for the trouble! This is actually a known issue our team is currently working on. You can find more info in this [..]
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2:06 am, February 15, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there, thanks for the report! I just confirmed our team is aware of this issue and they're looking into it.
Jump t [..]
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2:06 am, February 9, 2017
Quote:
Originally Posted by Fasti
Hey there,Would you mind testing something out for us?Go in game and use this command: /club leave CLUBNAMEIf you know what clubs you [..]
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2:06 am, February 8, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry for the trouble. If you submit a support ticket, our CS team would be happy to look into this for you!
[..]
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2:06 am, February 7, 2017
Quote:
Originally Posted by Fasti
Hey there, Have you submitted a ticket? Our support team will be able to investigate for you. I've not seen this issue before myself so [..]
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2:06 am, February 1, 2017
Quote:
Originally Posted by Fasti
Hey there,Here is a post on how to create bug reports we can use to make improvements. Please check that out and provide additional info [..]
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2:06 am, February 1, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry for the trouble! I'd take a look at these troubleshooting steps and give them a try. If those don't help, contac [..]
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2:06 am, January 29, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there, do you have any additional information on this issue? I'm not entirely clear on what you're reporting.
Jump [..]
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2:06 am, January 25, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there, it looks like your Patron status is currently set to expire on 01/25. This is because you appear to have redeemed a 1- [..]
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2:06 am, January 3, 2017
Quote:
Originally Posted by Fasti
Hey there,Close out the game for us, please. Once it's closed go to Glyph and logout. After that, restart your PC completely.After the r [..]
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2:06 am, December 21, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by ForsakenHero
Also if any mod/dev see this thread dont move it to bug reports. [..]
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