2:06 am, February 27, 2017
Quote:
Originally Posted by Carthax
In the future, keep in mind that there is a buyback feature on the loot collector that allows you to regain any recent items you would [..]
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2:06 am, February 27, 2017
Quote:
Originally Posted by Carthax
I would suggest making sure that your video card's drivers are up to date. You should be able to check on AMD's website to update thes [..]
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2:06 am, February 21, 2017
Quote:
Originally Posted by Carthax
Unfortunately, submitting multiple tickets doesn't speed up anyone replying to you. If anything, all it does is clog up our queue, and [..]
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2:06 am, February 13, 2017
Quote:
Originally Posted by Carthax
The chaos forge is used to change the last two stats (provided there are 4 stats) on an item. However, since re-rolling those stats is [..]
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2:06 am, February 13, 2017
Quote:
Originally Posted by Carthax
If you were chat banned for a violation, you should have received an email notification about your ban. If you didn't receive any emai [..]
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2:06 am, February 13, 2017
Quote:
Originally Posted by Carthax
If you're just referring to normal Golden Keys, not the Golden Gem Keys, you can use them to get a guaranteed rare drop from an Advent [..]
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2:06 am, February 13, 2017
Quote:
Originally Posted by Carthax
If you don't remember the information on your linked Trion account, Customer Support can't give you that particular info, but can help [..]
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2:06 am, February 13, 2017
Quote:
Originally Posted by Carthax
Can you be more specific about what's happening when you try and log in, and where you last were when you logged out?
Jump [..]
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2:06 am, February 6, 2017
Quote:
Originally Posted by Carthax
I'd suggest reinstalling Glyph and clearing any folders for Glyph in your local appdata: 1. Click the 'Start' button and in the search [..]
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2:06 am, February 6, 2017
Quote:
Originally Posted by Carthax
Again, you're welcome to contact support to see if they would compensate you for the inconvenience. I was merely letting you know this [..]
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2:06 am, February 6, 2017
Quote:
Originally Posted by Carthax
Teodorp99 is correct, there is a buyback feature on the loot collector if you accidentally collect items. If too much time has passed [..]
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2:06 am, January 31, 2017
Quote:
Originally Posted by Carthax
I would make sure you check your materials inventory, as the flux should be going there when you claim listings from the Marketplace ( [..]
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2:06 am, January 30, 2017
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Originally Posted by Carthax
If you haven't done so already, I would suggest submitting a ticket to our Customer Support team. Just keep in mind that you won't be [..]
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2:06 am, January 30, 2017
Quote:
Originally Posted by Carthax
Reasons for this not existing in the Playstation Store could be region-based, depending on where you are playing. Just keep in mind th [..]
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2:06 am, January 23, 2017
Quote:
Originally Posted by Carthax
Unfortunately, there's not much to be done for peripheral issues like your mouse or keyboard having problems. I'd make sure that you [..]
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2:06 am, January 23, 2017
Quote:
Originally Posted by Carthax
If you're having framerate issues, it wouldn't be lag. Lag would be as a result of your connection trying to keep up with the game. Fr [..]
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2:06 am, January 23, 2017
Quote:
Originally Posted by Carthax
If you're playing on PC you should have a materials inventory that the majority of your materials will automatically go to. If you don [..]
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2:06 am, January 16, 2017
Quote:
Originally Posted by Carthax
Unfortunately, the Refer a Friend isn't up and running for consoles yet. At the moment, you wouldn't be able to refer a friend that is [..]
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2:06 am, January 16, 2017
Quote:
Originally Posted by Carthax
I'd suggest starting with these steps if you continue to have issues:https://support.trionworlds.com/hc/e...rashing-Issues
[..]
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2:06 am, January 9, 2017
Quote:
Originally Posted by Carthax
If the player was hacked in the process of removing these items, Customer Support may be able to assist in restoring the items. Howeve [..]
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2:06 am, January 9, 2017
Quote:
Originally Posted by Carthax
You can try setting the processor priority to high for Trove:1. Run Trove like you would normally2. When you enter the game press Ctrl [..]
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2:06 am, January 2, 2017
Quote:
Originally Posted by Carthax
I'd also suggest trying to clear your cache for your Steam Install:1. Please close your game and Steam completely2. Navigate to the St [..]
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2:06 am, January 2, 2017
Quote:
Originally Posted by Carthax
Swegger, it sounds like your connection has a better time trying to connect to our EU servers, so I'd start by making sure you're conn [..]
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2:06 am, January 1, 2017
Quote:
Originally Posted by Carthax
To clarify, keep in mind that PTS characters are separate from Live characters. With that said, it's also entirely possible you are me [..]
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2:06 am, December 19, 2016
Quote:
Originally Posted by Carthax
I'm sorry to hear you've yet to get an answer. We answer tickets in the order that we receive them. With that said, submitting more ti [..]
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2:06 am, December 19, 2016
Quote:
Originally Posted by Carthax
I would suggest submitting a ticket to our support team if you have yet to receive this bonus item with your credit pack purchase.
[..]
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2:06 am, December 12, 2016
Quote:
Originally Posted by Carthax
If you can't recover your account, you can submit a ticket to our support team. After we are able to verify ownership of the account, [..]
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2:06 am, December 12, 2016
Quote:
Originally Posted by Carthax
While we can understand not having network issues, this sure doesn't sound like an FPS issue. FPS issues tend to be constant and passi [..]
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2:06 am, December 12, 2016
Quote:
Originally Posted by Carthax
I'd suggest trying to repair Trove by right-clicking on Trove in your Glyph library, and selecting "Repair". If that doesn't [..]
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2:06 am, December 12, 2016
Quote:
Originally Posted by Carthax
Trove and Glyph accounts are one in the same; they wouldn't be associated with a separate username (email). If you don't remember your [..]
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2:06 am, December 6, 2016
Quote:
Originally Posted by Carthax
Quote:
Originally Posted by Dulge
zoomed up to the image of a ***** knight's face.
Hopefully [..]
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2:06 am, December 5, 2016
Quote:
Originally Posted by Carthax
Usually this is the result of the game attempting to continue loading the world while you're playing, and can't load it quick enough a [..]
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2:06 am, November 29, 2016
Quote:
Originally Posted by Carthax
I'd start by trying to update DirectX, which you can do using these links:https://www.microsoft.com/en-us/down...ylang=en&id=3 [..]
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2:06 am, November 28, 2016
Quote:
Originally Posted by Carthax
We were experiencing a lot of network issues across the board from the constant DDoS attacks last week. If you are still having issues [..]
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2:06 am, November 14, 2016
Quote:
Originally Posted by Carthax
We were experiencing a lot of network issues this weekend, specifically, when you submitted this response. They should be resolved now [..]
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2:06 am, November 14, 2016
Quote:
Originally Posted by Carthax
When you submitted this information, we were undergoing issues with our servers, which should now be resolved. I would try logging in [..]
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2:06 am, November 14, 2016
Quote:
Originally Posted by Carthax
You can send an email to support@trionworlds.com or submit a support ticket from support.trionworlds.com. You may also notice the sign [..]
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2:06 am, November 7, 2016
Quote:
Originally Posted by Carthax
There could be several things causing this kind of issue. It could be that one particular system doesn't have the correct DirectX file [..]
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2:06 am, November 7, 2016
Quote:
Originally Posted by Carthax
Thanks for submitting a ticket, Ariakai. We answer them in the order they are received, and will get back to you as soon as possible.
[..]
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2:06 am, October 31, 2016
Quote:
Originally Posted by Carthax
If you are also having the issue Heronious, I would suggest submitting a support ticket if you still have issues.
Jump to p [..]
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3:06 am, October 24, 2016
Quote:
Originally Posted by Carthax
There were DNS issues we were experiencing, that should now be resolved. If you still have issues, I would suggest submitting a ticket [..]
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3:06 am, October 17, 2016
Quote:
Originally Posted by Carthax
If you still have issues, you may need to submit a ticket to our support team. You can do so using the links in my signature.
[..]
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3:06 am, October 17, 2016
Quote:
Originally Posted by Carthax
It may be worth trying to play in Windowed Mode if you aren't already, or make sure that your video card's drivers are up to date. I' [..]
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3:06 am, October 10, 2016
Quote:
Originally Posted by Carthax
Quote:
Originally Posted by pjuske05
hi, when i play trove there go 5 min and so it go out, and it do it [..]
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3:06 am, October 3, 2016
Quote:
Originally Posted by Carthax
It may be worth attempting to update DirectX on your system. You can do so using the links below:https://www.microsoft.com/en-us/down. [..]
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3:06 am, September 26, 2016
Quote:
Originally Posted by Carthax
You may also try using an entirely different mouse, to make sure that the issue isn't localized to the mouse itself. It may also be wo [..]
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3:06 am, September 19, 2016
Quote:
Originally Posted by Carthax
Quote:
Originally Posted by Xaohs
I still lag.
It would also help to differentiate between [..]
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3:06 am, September 19, 2016
Quote:
Originally Posted by Carthax
On Thursday, when you originally submitted this request, we were having a lot of purchasing issues related to Steam that were being wo [..]
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3:06 am, September 12, 2016
Quote:
Originally Posted by Carthax
If you're using a gaming mouse, specifically Razer, you may need to disable or even completely uninstall Razer Synapse. I'd also make [..]
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3:06 am, August 29, 2016
Quote:
Originally Posted by Carthax
A good place to start would be to try the steps in the support article below: https://support.trionworlds.com/hc/e...rashing-Issues
[..]
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3:06 am, August 29, 2016
Quote:
Originally Posted by Carthax
There are some more steps that you can try in the support article below: https://support.trionworlds.com/hc/e...roubleshooting If yo [..]
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3:06 am, August 29, 2016
Quote:
Originally Posted by Carthax
Quote:
Originally Posted by Kamikaze_Pug
I remember that in march there was a purge or something where i [..]
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3:06 am, August 15, 2016
Quote:
Originally Posted by Carthax
Unfortunately, we only offer support in English, French, and German. However, if you are crashing with an Error Handler message in Tro [..]
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3:06 am, August 15, 2016
Quote:
Originally Posted by Carthax
Sorry to hear about that! I'd suggest staring with these steps:https://support.trionworlds.com/hc/e...rashing-Issues
Jump t [..]
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3:06 am, August 15, 2016
Quote:
Originally Posted by Carthax
It would be more beneficial to see the entire DxDiag to provide any kind of specific troubleshooting. With that being said, you can al [..]
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3:06 am, August 15, 2016
Quote:
Originally Posted by Carthax
I'd suggest trying the steps to delete Glyph from your local appdata folder in the article below:https://support.trionworlds.com/hc/e. [..]
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3:06 am, August 8, 2016
Quote:
Originally Posted by Carthax
It might be worth changing your DNS settings to see if you can resolve your login issues. You can do so using the steps in the article [..]
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3:06 am, August 8, 2016
Quote:
Originally Posted by Carthax
The way that the pack works, it is only meant to unlock the Bull Dozer mount. If you already have one, it will not provide you a trade [..]
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3:06 am, August 1, 2016
Quote:
Originally Posted by Carthax
Trophies shouldn't completely disappear if you remove them from your cornerstone, they should go back into your build inventory. I wou [..]
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3:06 am, August 1, 2016
Quote:
Originally Posted by Carthax
I would suggest submitting a support ticket with the description of the error, as well as your system's DxDiag report. You can get you [..]
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3:06 am, August 1, 2016
Quote:
Originally Posted by Carthax
I'd try disabling any firewall or antivirus that you may have running, sometimes updates from these will try and force the game to clo [..]
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3:06 am, August 1, 2016
Quote:
Originally Posted by Carthax
While it sounds like you should have internet speeds that should be sufficient to run the game, keep in mind that speed won't matter i [..]
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3:06 am, August 1, 2016
Quote:
Originally Posted by Carthax
Unfortunately, anything lost as a result of terraforming would not be able to be recovered. This is the reason there are so many warni [..]
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3:06 am, July 18, 2016
Quote:
Originally Posted by Carthax
Izuill has the right idea! Submit a ticket through our support site or by emailing support@trionworlds.com and we will assist you as b [..]
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3:06 am, July 18, 2016
Quote:
Originally Posted by Carthax
I can't give an exact time frame, as this relies on multiple variables. I can say that we assist on a first come, first serve basis. [..]
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3:06 am, July 18, 2016
Quote:
Originally Posted by Carthax
If you feel that you may have destroyed your weapon on accident I'd suggest submitting a ticket to our support team as soon as possibl [..]
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3:06 am, July 11, 2016
Quote:
Originally Posted by Carthax
I would start by trying to clear the Glyph folder from your local app data. You can do so using the steps in the support article below [..]
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3:06 am, July 11, 2016
Quote:
Originally Posted by Carthax
Sorry to hear that! I'd suggest trying some of the steps in our support article below:https://support.trionworlds.com/hc/e...rashing-I [..]
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3:06 am, July 11, 2016
Quote:
Originally Posted by Carthax
Sorry to hear about your purchase! I would suggest submitting a ticket, either through our support site our by emailing support@trionw [..]
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3:06 am, July 8, 2016
Quote:
Originally Posted by Carthax
I'd make sure any drivers that you have for your mouse are fully up to date by visiting the manufacturer's web site, as sometimes thes [..]
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3:06 am, July 8, 2016
Quote:
Originally Posted by Carthax
I would start with the steps listed in the support article below for crashing issues. I would also reference the article for minimum s [..]
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3:06 am, July 7, 2016
Quote:
Originally Posted by Carthax
I would suggest deleting the cache for your Steam install of Trove using these steps:1. Please close your game and Steam completely2. [..]
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3:06 am, July 7, 2016
Quote:
Originally Posted by Carthax
When you make a purchase through Steam, you should receive a confirmation email from Steam that includes a code. You should be able to [..]
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3:06 am, July 7, 2016
Quote:
Originally Posted by Carthax
I would suggest making sure your system's video drivers are up to date. You should be able to update them by visiting the video card m [..]
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3:06 am, July 6, 2016
Quote:
Originally Posted by Carthax
Display Memory: 1696 MB Dedicated Memory: 64 MB Shared Memory: 1632 MBIt appears that your video card doesn't meet minimum spec [..]
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3:06 am, July 5, 2016
Quote:
Originally Posted by Carthax
It's possible to purchase the packs again, but if there are any duplicate items that you would get from both packs, you may not get th [..]
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3:06 am, July 4, 2016
Quote:
Originally Posted by Carthax
If you are using a Razer mouse with Razer Synapse, you may need to update Synapse. You can do so using the link below:http://www.razer [..]
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3:06 am, June 27, 2016
Quote:
Originally Posted by Carthax
I would suggest trying to clear the cache for your Steam install using the steps below:1. Please close your game and Steam completely2 [..]
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3:06 am, June 20, 2016
Quote:
Originally Posted by Carthax
Sorry to hear that! It looks like you have already submitted a ticket to our support site. We appreciate your patience while we get ba [..]
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3:06 am, June 13, 2016
Quote:
Originally Posted by Carthax
You could start by trying to delete the cached data from your Steam install using the steps below: 1. Please close your game and Stea [..]
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3:06 am, June 13, 2016
Quote:
Originally Posted by Carthax
I'm sorry to hear about your crashing issues! I would suggest starting with the steps in the article below: https://support.trionworl [..]
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3:06 am, June 7, 2016
Quote:
Originally Posted by Carthax
I would suggest deleting the Glyph folder from your app data. You can do this using the steps on the article below:https://support.tri [..]
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3:06 am, May 30, 2016
Quote:
Originally Posted by Carthax
I'm sorry to hear that! I would suggest submitting a support ticket to support.trionworlds.com so that our support team can assist you [..]
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3:06 am, May 30, 2016
Quote:
Originally Posted by Carthax
I'm sorry to hear about your issues launching Trove through Steam! I would suggest deleting the cache for your Steam install. I believ [..]
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3:06 am, May 23, 2016
Quote:
Originally Posted by Carthax
Sorry to hear about your purchase issues. If you try relogging and you are still missing the credits as well as the Patron Pass, I wou [..]
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