3:06 am, April 19, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by g1enCOCO
So Fasti just confirmed that PS4 never had a Spring Sale. I guess it& [..]
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3:06 am, April 14, 2018
Quote:
Originally Posted by Fasti
Hey there, folks.We appreciate all the feedback regarding the issue with some previous purchases being granted again to some players. On [..]
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3:06 am, April 11, 2018
Update 2 - The issue with Patrons receiving non-Patron rewards should be resolved. All players should now have the correct compensation. If you see issues with your granted items please let us know.
[..]
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3:06 am, April 11, 2018
Update 2 - We've confirmed we have the proper list of eligible players for these care packages and have started delivering them. It may still take time for the list to be complete so allow us a couple [..]
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3:06 am, April 11, 2018
Spring has sprung and it’s time to save up to 70% on some of your favorite Trove goodies*! This is your last chance to pick up the Infinium Chef Pack as it’s retiring when this sa [..]
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3:06 am, April 9, 2018
Update 1 - Hey there! Due to an issue with incorrect rewards being sent for the Shadow Tower issue we're delaying the Lustrous Gem Box care package until we've confirmed the recipients again. This mea [..]
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1:06 pm, April 7, 2018
Update 1 - It looks like some Patrons received non-Patron rewards so we're putting the rest of the grants on hold until we've corrected these errors. No one should miss out on the proper rewards but w [..]
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3:06 am, April 3, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Jaisek
Same issue on my side.Will you retroactively give the missing items ?
[..]
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2:06 am, February 21, 2018
Quote:
Originally Posted by Fasti
If you can access your account email address there will be a confirmation email from us when you started your Glyph account. That may be [..]
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2:06 am, February 14, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by dookie
Nobody I know with more than 15k pr has been able to collect thier rewa [..]
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2:06 am, January 27, 2018
Quote:
Originally Posted by Fasti
We want Luxion to be something exciting for players. You should really want to login to avoid missing out on something awesome so we're [..]
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2:06 am, January 24, 2018
Update 4 - 4:50 PM PST (12:50 AM GMT) - We're seeing some new reports of the previous connectivity issues. PlayStation hasn't posted an "all clear" message to their social media, but the sta [..]
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2:06 am, January 21, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Garpu
PC. Partner is hogging the PS4, so I can't try there atm. ;) Clubs I c [..]
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2:06 am, January 21, 2018
Update 2 - 1:10 PM PST (9:10 PM GMT) - After the restart we've been able to confirm that worlds are loading up as normal again. We're keeping an eye on things but please let us know if you continue to [..]
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2:06 am, January 20, 2018
Quote:
Originally Posted by Fasti
Just to confirm, it is not in game yet. We don't have a specific plan for releasing it yet but we will look into it and see if that may [..]
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2:06 am, November 29, 2017
Quote:
Originally Posted by Phantasie
Quote:
Originally Posted by tynamo921
Every time I try to log in the log in sequence gets stuck at &qu [..]
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3:06 am, October 25, 2017
Update 4 - 12:20 PM PDT (7:20 PM GMT) - The PC and PS4 NA versions of Trove are online and ready to play. We're restarting the Xbox One and PS4 EU servers now to confirm the network issue is resolved [..]
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3:06 am, October 6, 2017
Quote:
Originally Posted by Fasti
Error codes in the 5000 range are generally related to Windows/OS issues. It means that something in the operating system is blocking in [..]
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3:06 am, August 15, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by ChapallDhonn
Such as title
We've translated the game from English [..]
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1:06 pm, July 18, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket for this issue, so that Customer Service can investigate and, if they can confirm the [..]
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3:06 am, July 14, 2017
Quote:
Originally Posted by Din Othar
Quote:
Originally Posted by Unknown_Y
～U10, Max mastery, 2nd class gem and etc not in PTS&a [..]
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3:06 am, July 12, 2017
Quote:
Originally Posted by Fasti
Good call out, thanks! We've confirmed it and will get it fixed in a future update. Can't give an ETA just yet but we'll call it out in [..]
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3:06 am, July 12, 2017
Quote:
Originally Posted by Fasti
Hey folks,The QA team confirmed the issue. Roughly every twelve hours we're going through and granting the Floral Fantasy Aura to player [..]
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3:06 am, May 6, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Just to confirm, you're having trouble crafting the dragon itself? Could you provide a screenshot of the crafting menu [..]
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3:06 am, May 2, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by EnzoBit
I love how this did absolutely nothing. nothing has been fixed for me [..]
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3:06 am, April 26, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was moving up the queue, so our CS team will reply as soon as they can.
Jump to pos [..]
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3:06 am, April 15, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'm sorry for the frustration. I looked at your account, and it appears the issue here is related to a specific purcha [..]
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3:06 am, April 13, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was still moving up the queue, but I'm sorry you haven't received a reply yet. Our team is wor [..]
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3:06 am, April 12, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I noticed you submitted a support ticket, and I confirmed it's moving up the queue. Our CS team will be in touch as so [..]
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3:06 am, April 11, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry it's taken so long for you to receive a response. I confirmed your tickets are moving up the queue, so our CS te [..]
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3:06 am, March 31, 2017
Quote:
Originally Posted by Fasti
We were able to confirm that players are still unable to claim Chaos Chests from the Marketplace. We're investigating now. Please hang i [..]
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2:06 am, March 23, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was moving up the queue, and our team will reply as soon as possible.
Jump to post. [..]
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2:06 am, March 15, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I just confirmed our team is still investigating this bug. We'll implement a fix as soon as we have a solution!
[..]
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12:06 pm, March 9, 2017
Quote:
Originally Posted by Fasti
Greetings Trovians,With the launch patch coming on March 14th we wanted to get the patch notes out to everyone early so you can see what [..]
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12:06 pm, March 9, 2017
Quote:
Originally Posted by Fasti
Greetings Trovians,With the launch patch coming on March 14th we wanted to get the patch notes out to everyone early so you can see what [..]
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12:06 pm, March 9, 2017
Greetings Trovians,With the launch patch coming on March 14th we wanted to get the patch notes out to everyone early so you can see what’s ahead for Trove.
For Xbox One players you&rsq [..]
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2:06 am, March 4, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was moving up the queue, so the team will reply as soon as possible. I also went ahead and rem [..]
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2:06 am, March 4, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I just confirmed our team is working on this, so expect a fix to be implemented in a future patch!
Jump to [..]
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2:06 am, March 2, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was still moving up the queue, and one of our CS agents will reply as soon as possible.
[..]
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2:06 am, March 1, 2017
Quote:
Originally Posted by ZamboniChaos
I'm sorry for the delay Mooncloud. Our CS team is currently working through an incredibly large amount of tickets, which means ou [..]
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2:06 am, February 23, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was still moving up the queue, and our team will reply as soon as they can. Sorry for the wait [..]
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12:06 pm, February 21, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com, and include your current IP address, which you can confirm here: http: [..]
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2:06 am, February 15, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was still moving up the queue, and our CS team will reply as soon as possible.
Jump [..]
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2:06 am, February 15, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there, thanks for the report! I just confirmed our team is aware of this issue and they're looking into it.
Jump t [..]
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2:06 am, February 11, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I noticed you already submitted a support ticket and I confirmed it's moving up the queue. Our CS team will reply as s [..]
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2:06 am, February 5, 2017
Quote:
Originally Posted by ZamboniChaos
Hi! I confirmed your tickets were still moving up the queue, but there are still a large amount of tickets in front of yours that [..]
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2:06 am, February 5, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Randapi
happened to me and i cant log, i have sent a msg to support 2 d [..]
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2:06 am, January 26, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your tickets were still moving up the queue, and our CS team will respond as soon as they can.
[..]
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2:06 am, January 25, 2017
Quote:
Originally Posted by Fasti
The hotfix is live and we've confirmed that anyone hitting a new world will get the proper bonus XP.To be sure everyone is aware, here's [..]
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2:06 am, January 25, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was still moving up the queue, but it may take a few days before you receive a response due to [..]
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2:06 am, January 15, 2017
Quote:
Originally Posted by ZamboniChaos
I confirmed your ticket is still moving up the queue, and one of our CS agents will respond as soon as they can. I'm sorry for th [..]
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2:06 am, January 13, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I just confirmed that our team is aware of this issue, but I can't provide an exact ETA for a fix. Keep an eye on the [..]
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2:06 am, January 11, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I just confirmed we have a bug report submitted for this and the team is aware of the problem. Thanks for all of the i [..]
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12:06 pm, January 10, 2017
Quote:
Originally Posted by Hesk
Please make sure to submit a support ticket at support.trionworlds.com (or email support@trionworlds.com directly) and make sure to inclu [..]
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2:06 am, January 6, 2017
Quote:
Originally Posted by ZamboniChaos
I confirmed your ticket was moving up the queue, and once our CS team is able to review it they'll be in touch. Please keep in mi [..]
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2:06 am, January 4, 2017
Quote:
Originally Posted by Fasti
Thanks very much for the reports. We're checking this out now. My personal hope is that this will be resolved once we roll out the patch [..]
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12:06 pm, December 29, 2016
Quote:
Originally Posted by Hesk
Hello! I've confirmed your support ticket is in the queue for a response. Unfortunately, we do have higher than normal response times at [..]
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12:06 pm, December 29, 2016
Quote:
Originally Posted by Hesk
Hello! I've looked into your issue and I was unable to locate a recent purchase of credits on PS4. If you're certain you made the purchas [..]
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12:06 pm, December 29, 2016
Quote:
Originally Posted by Hesk
Hello! I've confirmed that your ticket is in the queue to be addressed. Unfortunately, high queues have increased the response time for o [..]
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12:06 pm, December 29, 2016
Quote:
Originally Posted by Hesk
Quote:
Originally Posted by KillerDJ
oh ill wait, ive played bata one PC and ill have this account on it, b [..]
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12:06 pm, December 29, 2016
Quote:
Originally Posted by Hesk
Hello! I've confirmed that we have an active bug report in for this issue, so please keep an eye on upcoming patch notes for any updates. [..]
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12:06 pm, December 29, 2016
Quote:
Originally Posted by Hesk
Hello! Unfortunately, our queue volume is higher than normal, so ticket responses will be delayed. I have confirmed your ticket is in the [..]
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12:06 pm, December 28, 2016
Quote:
Originally Posted by Hesk
Thank you for the report! I've confirmed we have an active bug report in for this issue, so please keep an eye on upcoming patch notes fo [..]
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2:06 am, December 24, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was still moving up the queue, and one of our CS agents will review it as soon as possible. Th [..]
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12:06 pm, December 21, 2016
Quote:
Originally Posted by Hesk
Thank you for the reports. I've confirmed we have active bug reports in for these issues, so please keep an eye on upcoming patch notes f [..]
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12:06 pm, December 14, 2016
Quote:
Originally Posted by Hesk
Hello! I've confirmed we have a bug report in for this issue; please keep an eye on the patch notes for any potential fixes.
J [..]
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12:06 pm, December 13, 2016
Quote:
Originally Posted by Hesk
Hello! I can confirm that the use of any device or program to automate gameplay is a violation of the Terms of Use. Please avoid using th [..]
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2:06 am, November 30, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by ZMauro
Hello, I created a request on the site you mentioned, now how do [..]
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2:06 am, November 12, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by HolyMacaronissss
I bought me yesterday the starterpack but i dont have receiv [..]
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12:06 pm, November 6, 2016
Quote:
Originally Posted by Fasti
Buying a code from someone is generally a bad idea because the code can't be confirmed by the buyer until the trade is done. If anyone i [..]
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12:06 pm, November 3, 2016
Quote:
Originally Posted by Hesk
Hello! I can confirm that glyphcrashhandler.exe is a valid file and, from the download site, contains no viruses, trojans or other malici [..]
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12:06 pm, November 3, 2016
Quote:
Originally Posted by Hesk
Hello! This sounds as if your anti-virus is identifying GlyphCrashHandler.exe as a malicious item. I've confirmed that, from the download [..]
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3:06 am, October 21, 2016
Quote:
Originally Posted by ZamboniChaos
Hi Telum! I just confirmed your ticket was created successfully, so one of our CS agents will review it as soon as possible.
[..]
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3:06 am, October 16, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I just confirmed our team is aware of this bug and they're working on a fix. Thanks for the report!
Jump to [..]
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3:06 am, October 12, 2016
Quote:
Originally Posted by ZamboniChaos
The team just confirmed that this file designation is correct. “.tmod” is the file type that is used for Trov [..]
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3:06 am, October 2, 2016
Quote:
Originally Posted by ZamboniChaos
Thanks for the screenshots! I confirmed that our team is aware of this bug and they're currently investigating.
Jump t [..]
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3:06 am, September 30, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by SkyRider3217
As for the bug for Candy Barbarian, this has been reported [..]
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3:06 am, September 29, 2016
Quote:
Originally Posted by ZamboniChaos
Thanks a lot for the screenshots! I did some more digging and confirmed that our team is currently working on a fix for this issu [..]
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1:06 pm, September 22, 2016
Quote:
Originally Posted by Hesk
Hello! I can confirm that there is an active bug report for this, so please keep an eye on upcoming patch notes for any changes.
[..]
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3:06 am, September 21, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Just to confirm, you're only crashing when around a mining laser? Or are there other situations where you're crashing [..]
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3:06 am, September 7, 2016
Quote:
Originally Posted by Fasti
Patrons receive a 50% XP boost over non-Patrons as one of the Patron perks. This week (and I just had a few people login on live to conf [..]
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1:06 pm, September 6, 2016
Quote:
Originally Posted by Hesk
Hello! I can confirm that scamming is a violation, and if confirmed the items will be returned. However, I've investigated your account a [..]
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3:06 am, August 31, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Bobfishkins23
You will recieve 30 days.
Confirmed. The XP Coin is [..]
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3:06 am, August 31, 2016
Quote:
Originally Posted by Junebug
Quote:
Originally Posted by Alaskan
When can we expect Moonsilver Costumes to be in game?
[..]
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3:06 am, August 28, 2016
Quote:
Originally Posted by ZamboniChaos
I confirmed your ticket had been submitted correctly, so it'll be reviewed by one of our CS agents as soon as possible! They'll d [..]
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3:06 am, August 19, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by fruitie
Fasti seemed to shutdown the idea of earth gems. After burning all of [..]
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1:06 pm, August 17, 2016
Quote:
Originally Posted by Hesk
Hello! Just to confirm, scamming is a violation, and if an agreement was made and wasn't fulfilled, please submit a support ticket as pre [..]
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3:06 am, August 11, 2016
Quote:
Originally Posted by Fasti
Glyph has added some very cool new features! Creating a new account has never been easier with our streamlined registration and new opti [..]
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3:06 am, August 11, 2016
Glyph has added some very cool new features! Creating a new account has never been easier with our streamlined registration and new options for swapping between accounts. Patch NotesGlyph Registratio [..]
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3:06 am, August 10, 2016
Just a hotfix so you'll need to restart the game to download the latest client version (no downtime needed). It's a small update. Thanks everyone!Bug FixesFixed a particle collision issue that lead to [..]
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3:06 am, August 10, 2016
Quote:
Originally Posted by Fasti
Bug FixesFixed a particle collision issue that lead to an increased number of game crashes.
Fixed bug where a tooltip appeared after cli [..]
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3:06 am, August 4, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there Dismantler! I confirmed your ticket was still awaiting review, but our CS team will respond as soon as they can. Thanks [..]
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1:06 pm, August 3, 2016
Quote:
Originally Posted by Hesk
Hello! I've confirmed that your ticket is in the queue to be answered, but tickets are answered in the order that they are received. No w [..]
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3:06 am, August 3, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry for the trouble! I confirmed your ticket had been submitted successfully, and one of our CS agents will review i [..]
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3:06 am, July 30, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Vorezard! I confirmed your ticket was submitted correctly, our CS team is just a little backed up at the moment due to [..]
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3:06 am, July 27, 2016
Quote:
Originally Posted by ZamboniChaos
Hi everyone! I just confirmed our team is still working on a solution for this problem and they'll implement a fix as soon as the [..]
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3:06 am, July 22, 2016
Quote:
Originally Posted by ZamboniChaos
I just confirmed this bug is being investigated by our dev team, so keep an eye on future patch notes for updates. Thanks for the [..]
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3:06 am, July 22, 2016
Update 1: We're back ahead of schedule, folks! We're going to be keeping a close eye on things to confirm stability has improved, but so far things are looking very good.
Hey folks,
We're coming off [..]
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3:06 am, July 16, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! Just to confirm, you've already tried reinstalling Trove correct? If so, go ahead and contact our CS team so they can t [..]
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3:06 am, July 16, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! I just confirmed this bug is currently being investigated by the dev team. Keep an eye on future patch notes for potent [..]
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