3:06 am, April 7, 2018
Quote:
Originally Posted by Fasti
Hey folks, We're checking out reports of connection issues on the PS4 version of Trove. It appears to be mostly the EU region so please [..]
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3:06 am, April 7, 2018
Update 2 - We're back online and monitoring things closely (the missed challenge wasn't a Rampage, which is good).
While we were offline for the restart we added some back-end tech for tracking speci [..]
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3:06 am, April 6, 2018
Quote:
Originally Posted by Fasti
The servers were back online for console about 5 minutes before expected downtime and PC was up 5 minutes after. If you can't get logged [..]
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3:06 am, April 6, 2018
Update 5 - 4:15 PM PDT (11:15 PM GMT) - Hey folks! We're not making a promise on the EU issues being completely fixed forever, but things are looking much better. We made some adjustments that went up [..]
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3:06 am, April 5, 2018
Quote:
Originally Posted by Fasti
Hey folks,We just had an issue where our network connection to the EU was disrupted. We're looking into this now and expect to have an u [..]
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3:06 am, April 5, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by fruitie
Still down...
Players are online. What happens when you [..]
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2:06 am, January 29, 2018
Quote:
Originally Posted by Fasti
Hey all,We're aware of the currently reported connection issues. Please check here for updates from PS4 as they work to address them: ht [..]
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2:06 am, January 29, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Pieistasty
Sony’s website says that their services are all running p [..]
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2:06 am, January 29, 2018
Quote:
Originally Posted by Fasti
We're still watching things closely, but it looks like the issues persist. We can't say for sure when this be resolved but we have every [..]
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2:06 am, January 29, 2018
Update 2 - PS4 is experiencing some issues again and are working to address them now. Be sure to click the link in the main post below for the latest details direct from Sony. Thanks!
Update 1 - The [..]
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2:06 am, December 23, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Axa
The servers is basically unplayable, can't you guys just ignore all of us [..]
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12:06 pm, December 20, 2017
Update 3 - The restart seemed to resolve the issue. We're keeping an eye on things and will update here again if we see any additional issues.
Update 2 - Looks like we'll need to restart the PS4 EU s [..]
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2:06 am, December 20, 2017
Quote:
Originally Posted by Fasti
Hey all,Our team is working to resolve the connection issues to the EU as we speak. We'll post frequent updates until we're back online. [..]
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2:06 am, December 13, 2017
Update 10 - 10 AM PST (5 PM GMT) - The attacks on the Dallas hub have increased quite a bit which is causing connection issues on our NA servers (and other places). The team is still working with the [..]
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2:06 am, December 12, 2017
Update 9 - Dec. 11 - 11:20 AM PST (7:20 PM GMT) - Steps have been taken to further mitigate the DDoS attacks and they have helped a lot. The attacks are less consistent than they were but do still pop [..]
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2:06 am, November 29, 2017
Quote:
Originally Posted by Phantasie
Quote:
Originally Posted by tynamo921
Every time I try to log in the log in sequence gets stuck at &qu [..]
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12:06 pm, November 28, 2017
Update 8 - 6:45 PM PST (2:45 AM GMT) - 11/27 - While the DDoS has not yet abated, we do continue to work with the ISP to monitor and reduce the impact of these attacks.Update 7 - 5:30 AM PST (1:30 PM [..]
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2:06 am, November 27, 2017
Update 7 - 5:30 AM PST (1:30 PM GMT) - Unfortunately the DDoS has continued over the weekend with only a few brief breaks in between. We'll continue to work with the ISP to reduce the impact of these [..]
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2:06 am, November 24, 2017
Update 6 - 12:50 PM PST (8:50 PM GMT) - 11/23 - The DDoS has started up again over the last few hours, unfortunately. We're going to continue to do work to minimize the impact on your play experiences [..]
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2:06 am, November 23, 2017
Update 5 - 9:30 AM PST (5:30 PM GMT) - We are seeing periods of relative calm, a few hours at a time, on the DDoS front. We're still in regular communication with the data center and ISP as we work to [..]
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2:06 am, November 22, 2017
Quote:
Originally Posted by Fasti
If you can't login at all, be sure to submit a ticket right away. Our support team will work with you to get this resolved ASAP.While yo [..]
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2:06 am, November 22, 2017
Update 4 - Nov. 21 - 6:45 AM PST (2:45 PM GMT) - Hey again, folks. We had a pretty decent stretch where the DDoS seemed to subside for a while but it kicked up again yesterday. The team is still activ [..]
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2:06 am, November 16, 2017
Update 3 - 3:25 PM PST (11:25 PM GMT) - The ongoing DDoS attacks are not pointed directly at us but are hitting the route our traffic takes. We have adjusted the path we're using and working with the [..]
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12:06 pm, November 15, 2017
Update 2 - 10:20 PM PST (6:20 AM GMT) - We've released a couple small updates throughout the day to alleviate some of the lag happening in game, but there continue to be incoming DDoS attacks. If you' [..]
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2:06 am, November 15, 2017
Quote:
Originally Posted by Fasti
Greetings,We're investigating the current connection issues and will keep all of you up to speed with regular updates.Thanks!
[..]
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2:06 am, November 15, 2017
Update 1 - 11:40 AM PST (7:40 PM GMT) - The connectivity issues are the result of ongoing DDoS attacks. We made some adjustments and mitigated some of the issue but we're continuing to work to address [..]
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3:06 am, October 11, 2017
Quote:
Originally Posted by Fasti
Trove Twitter GiveawayOfficial Rules and Conditions NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND WILL NOT INCREASE YOU [..]
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3:06 am, September 14, 2017
Quote:
Originally Posted by Fasti
Hey there,Sorry for the delayed response. If you can answer a couple questions it may help us figure out the root cause.How long have yo [..]
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3:06 am, August 18, 2017
Quote:
Originally Posted by Fasti
Hi all, We're restarting the PS4 EU version of Trove to address a connection issue. Downtime should be very brief (approximately 20 min [..]
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3:06 am, August 18, 2017
Update - We're back! Thanks everyone. PS4 EU is ready to play.
Hi all,
We're restarting the PS4 EU version of Trove to address a connection issue. Downtime should be very brief (approximately 20 min [..]
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1:06 pm, July 19, 2017
Quote:
Originally Posted by Hesk
Hello! We did have a networking issue that caused temporary problems with connections, but this should no longer be an issue. If you cont [..]
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3:06 am, July 18, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by ExolonKnight
So new code, some changes to help with lag...Right...No differenc [..]
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1:06 pm, July 7, 2017
Quote:
Originally Posted by Fasti
Hey everyone,The Trove team is working to address the connection issues for the Xbox One and PC versions of Trove.We're restarting the X [..]
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1:06 pm, July 7, 2017
Update - We're back online and ready to play. Have a great Friday!
Hey everyone,
The Trove team is working to address the connection issues for the Xbox One and PC versions of Trove.
We're restarti [..]
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3:06 am, July 6, 2017
Quote:
Originally Posted by Fasti
Hey everyone,Our network team is aware of the current network issues that are causing increased lag and rubberbanding. In some cases the [..]
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3:06 am, July 6, 2017
Update 2 - 5 PM PDT (12 AM GMT) - We're back online after the restart and continue to watch performance. Update 1 - 3:40 PM PDT (10:40 PM GMT) - We're going to restart Trove on the PC and the EU PS4 s [..]
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3:06 am, June 28, 2017
Quote:
Originally Posted by Fasti
Hi there,Client crashes aren't related to the servers and there have been no server crashes today. When you do crash are you prompted to [..]
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3:06 am, May 27, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Hey Trovians!We're bringing Trove for the PC offline at 10:30AM PDT (5:30PM GMT) on May 26, 2017 for a quick restart. Our [..]
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3:06 am, May 27, 2017
Hey Trovians!
We're bringing Trove for the PC offline at 10:30AM PDT (5:30PM GMT) on May 26, 2017 for a quick restart. Our goal with this is to fix some connection issues that some players are having. [..]
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3:06 am, May 12, 2017
Quote:
Originally Posted by Fasti
Fixed memory leak with air blocks, plants and several other objects that could lead to a crash after extended periods of play.
Fixed sev [..]
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3:06 am, April 22, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I just spoke with a member of the team and he informed me these connection issues are being looked into. Thanks for th [..]
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1:06 pm, April 19, 2017
Quote:
Originally Posted by Hesk
Hello! For any connection issues which persist, please submit a support ticket at support.trionworlds.com so that it can be investigated. [..]
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3:06 am, April 19, 2017
Quote:
Originally Posted by Celestrata Bloodsong
11:27 PM UTC Update: After reviewing our network connections to the servers, we found an issue in the way players were be [..]
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3:06 am, April 18, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Hello Trovians!We will be performing a restart of the Xbox One servers at 12:30 PM PDT today. This restart will be to hel [..]
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3:06 am, April 18, 2017
Hello Trovians!
We will be performing a restart of the Xbox One servers at 12:30 PM PDT today. This restart will be to help combat crashing issues and connection issues being reported by the community [..]
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3:06 am, April 5, 2017
Update 1 - The restart has completed and it looks like everyone should be able to get in game normally now.
Hey all,
We're restarting Trove on PC to fix an issue preventing some players from logging [..]
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1:06 pm, April 4, 2017
Quote:
Originally Posted by Fasti
Update 1 - Due to the very low population of players online in the EU version of Trove at the moment we're doing a quick restart to reso [..]
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1:06 pm, April 4, 2017
Update 2 - After the restart of PS4 EU servers it appears the connection issues have been resolved and players are able to login once again. Thanks all!Update 1 - Due to the very low population of pla [..]
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2:06 am, March 24, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by ReleaseBIT
It was working fine for me today until a few hours earlier. Until I [..]
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12:06 pm, March 23, 2017
Quote:
Originally Posted by Hesk
Hello! If this issue persists, please submit a support ticket at support.trionworlds.com so that our Technical Support team can troublesh [..]
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2:06 am, March 22, 2017
Quote:
Originally Posted by Fasti
Did this just start today? Xbox Live services have been disrupted for several hours. Hopefully this trouble will clear up once the servi [..]
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2:06 am, March 18, 2017
Quote:
Originally Posted by Fasti
Hi all,We're going to restart the PC/Mac version of Trove to resolve a connection issue being experienced by some players.The downtime m [..]
View
2:06 am, March 18, 2017
Update 1 - The restart is complete and it appears everyone should be able to login normally. Thanks!
Hi all,
We're going to restart the PC/Mac version of Trove to resolve a connection issue being ex [..]
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2:06 am, March 16, 2017
Quote:
Originally Posted by Fasti
Trove® Launch Celebration Razer Controller Giveaway ContestOfficial Rules and Conditions NO PURCHASE NECESSARY TO ENTER OR WIN. [..]
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2:06 am, March 9, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Are you still having trouble with this? If so, please submit a ticket so our CS team can help you troubleshoot further [..]
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12:06 pm, March 4, 2017
Quote:
Originally Posted by Fasti
Keep an eye on this post for updates. Please post there if there are any follow up questions. We hope to have this resolved soon.
[..]
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12:06 pm, March 4, 2017
Update 3 - 10PM PST (6AM GMT) - We're back online! Please let us know if you're still having trouble changing worlds, accessing Shadow Towers, or leaving the Hub.Update 2 - 9:10 PM PST (5:10 PM GMT) - [..]
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12:06 pm, February 14, 2017
Quote:
Originally Posted by PostCard
Valentine's Day An all-new objective chain that results in the fantastic new Amorous Archer costume for the Shadow Hunter, plus Diamo [..]
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12:06 pm, February 14, 2017
Valentine's Day An all-new objective chain that results in the fantastic new Amorous Archer costume for the Shadow Hunter, plus Diamond Dragonite and much more.
Get great rewards just by Logging in, [..]
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12:06 pm, February 12, 2017
Quote:
Originally Posted by Fasti
Update 1 - 12 AM PST (8AM GMT) - We're restarting the EU servers to resolve the connection issue. This can take a little bit of time so [..]
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12:06 pm, February 4, 2017
Quote:
Originally Posted by PostCard
You can access a sneak peek of the new tutorial by using /tutorial. (Be warned: you will not be able to go back to the hub until you [..]
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2:06 am, February 2, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by xbaconghostx
I haven't been able to connect for hours now. I'm on PS4 it eithe [..]
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2:06 am, January 23, 2017
Quote:
Originally Posted by Carthax
If you're having framerate issues, it wouldn't be lag. Lag would be as a result of your connection trying to keep up with the game. Fr [..]
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2:06 am, January 2, 2017
Quote:
Originally Posted by Carthax
Swegger, it sounds like your connection has a better time trying to connect to our EU servers, so I'd start by making sure you're conn [..]
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2:06 am, December 19, 2016
Quote:
Originally Posted by Fasti
Patch Notes:All platformsBug Fix to reduce disconnections
PS4 specificBug fixes to reduce chances of crashing in Club Worlds, in the Loo [..]
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2:06 am, December 12, 2016
Quote:
Originally Posted by Carthax
While we can understand not having network issues, this sure doesn't sound like an FPS issue. FPS issues tend to be constant and passi [..]
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2:06 am, December 5, 2016
Quote:
Originally Posted by Carthax
Usually this is the result of the game attempting to continue loading the world while you're playing, and can't load it quick enough a [..]
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12:06 pm, November 30, 2016
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com if you continue having connection issues, so that our Tech Support team [..]
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2:06 am, November 24, 2016
Update 3 - 11AM PST (7 PM GMT) - We're back online and stable (though you may see it take longer to change worlds). With the EU servers disconnected you may still experience the occasional disconnect [..]
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2:06 am, November 23, 2016
Hey everyone,
We experienced a series of network issues last week that caused disconnections and latency across all Trion Worlds games. We’ve worked hard on resolving the issues, and we& [..]
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2:06 am, November 23, 2016
Quote:
Originally Posted by Fasti
Hey everyone, We experienced a series of network issues last week that caused disconnections and latency across all Trion Worlds game [..]
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12:06 pm, November 22, 2016
12:56 AM PST Update: We are back online with the Turkeytopia patch! Enjoy your adventures!
We are bringing Trove (and all Trion Worlds games) offline for network hardware maintenance tonight. This do [..]
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2:06 am, November 22, 2016
Quote:
Originally Posted by Fasti
We are bringing Trove (and all Trion Worlds games) offline for network hardware maintenance tonight. This downtime is to address the har [..]
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2:06 am, November 22, 2016
We are bringing Trove (and all Trion Worlds games) offline for network hardware maintenance tonight. This downtime is to address the hardware component of the recent disconnections and lag.
Follow [..]
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2:06 am, November 18, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! All EU players are currently being routed to NA while we continue to work on resolving the connection issues with the [..]
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12:06 pm, November 15, 2016
Quote:
Originally Posted by Hesk
Hello! Please review this thread for the most up to date information on our current network issues: http://forums.trovegame.com/showthre [..]
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2:06 am, November 15, 2016
Quote:
Originally Posted by Fasti
Last week we started running into network connectivity issues that were preventing the game from staying online. We did a lot of work to [..]
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2:06 am, November 12, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! This may be related to the recent connection issues, but I'd also suggest contacting our CS team so they can investiga [..]
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2:06 am, November 12, 2016
Update 7 - 4:30 PM PST (12:30 AM GMT) - With the network connection issues over the last few days we know many of you are concerned with your Patron status or just lost time playing Trove. We agree th [..]
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2:06 am, November 11, 2016
Update 1 - We've performed another restart and you should be able to sign in. If the connection issue arises again our network team will work to address it as quickly as possible. After a disconnect l [..]
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12:06 pm, November 10, 2016
Quote:
Originally Posted by Fasti
Update 1 - We're doing another restart to resolve the connection issues. Hang in there !Hey folks,We're aware of the current connectivit [..]
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12:06 pm, November 10, 2016
Update 2 - We're patched up and back online. Thanks everyone.
Update 1 - We're doing another restart to resolve the connection issues. With this unexpected downtime this evening we're going to roll o [..]
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2:06 am, November 10, 2016
Update 1 - We're doing another restart to resolve the connection issues. With this unexpected downtime this evening we're going to roll out the patch now. Once the patch is completed we'll come back o [..]
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2:06 am, November 2, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having connection issues! I'd review this support article and try the steps listed there to see if it helps [..]
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3:06 am, October 7, 2016
Quote:
Originally Posted by ZamboniChaos
If you're still having connection issues, please submit a support ticket so our CS team can investigate this further! You may als [..]
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3:06 am, September 19, 2016
Quote:
Originally Posted by Carthax
Quote:
Originally Posted by Xaohs
I still lag.
It would also help to differentiate between [..]
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3:06 am, September 9, 2016
Quote:
Originally Posted by GM Talriel
Quote:
Originally Posted by FrozenSaint
I have been playing trove for a week in the PH server. After [..]
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3:06 am, September 8, 2016
Quote:
Originally Posted by Fasti
Trove Twitter GiveawayOfficial Rules and Conditions NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND WILL NOT INCREASE YOU [..]
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3:06 am, August 28, 2016
Quote:
Originally Posted by ZamboniChaos
You may want to try a few additional troubleshooting steps and see if that works for you. If not, contact our CS team and provide [..]
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3:06 am, August 27, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having connection trouble! First, I'd review this support article and try the troubleshooting steps listed t [..]
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3:06 am, August 11, 2016
Quote:
Originally Posted by ZamboniChaos
Hi Sentork! You may want to give these troubleshooting steps a try, but if they don't help go ahead and contact our CS team so th [..]
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1:06 pm, August 9, 2016
Quote:
Originally Posted by Hesk
Hello! If you've completed the support steps here, please submit a support ticket directly from support.trionworlds.com so that our Tech [..]
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1:06 pm, August 8, 2016
Quote:
Originally Posted by Shiden
Quote:
Originally Posted by wilsonmints
hi guys i alwasy get dc like every 2 or 1 minute :( i dont know w [..]
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3:06 am, August 1, 2016
Quote:
Originally Posted by Carthax
While it sounds like you should have internet speeds that should be sufficient to run the game, keep in mind that speed won't matter i [..]
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3:06 am, July 23, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! Are you still having problems? If so, these steps may help you. If those don't work, contact our CS team directly so th [..]
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3:06 am, July 1, 2016
Quote:
Originally Posted by Fasti
Trove Twitter Giveaway Official Rules and Conditions NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND WILL NOT INCREASE [..]
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3:06 am, June 26, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! You may want to give these troubleshooting steps a try and see if that improves these connection problems at all. If no [..]
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3:06 am, June 25, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry to hear you're having connection issues. You can give these troubleshooting steps a try if you'd like, as some o [..]
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3:06 am, June 23, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry to hear you're having trouble. My first suggestion would be to try these troubleshooting steps and see if that i [..]
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1:06 pm, June 9, 2016
Quote:
Originally Posted by Hesk
Hello! To assist with connection issues, we will need to acquire some information from you. Please complete the following tests and submi [..]
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