3:06 am, April 6, 2018
Update 5 - 4:15 PM PDT (11:15 PM GMT) - Hey folks! We're not making a promise on the EU issues being completely fixed forever, but things are looking much better. We made some adjustments that went up [..]
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3:06 am, March 29, 2018
Quote:
Originally Posted by Fasti
Hey there! Please help us find the cause of issues so we can resolve them more quickly. To help with that we want to keep different iss [..]
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2:06 am, March 8, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by pipebender
Two days, no response here and no response in my ticket.
[..]
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2:06 am, February 21, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by CapnTropical
Its come to my attention that the devs do nothing to stay in touc [..]
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2:06 am, February 10, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by ijino
time : 2:00 PM 08 febuary 2018i start to re play of the game I have re [..]
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1:06 pm, September 9, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if the issue persists. https://support.trionworlds [..]
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3:06 am, September 1, 2017
Quote:
Originally Posted by PostCard
Stability Improvements Fixed a server crash that could cause queuing when trying to enter the game
Optimized various UI components to [..]
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1:06 pm, August 30, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if the issue persists.https://support.trionworlds.c [..]
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3:06 am, June 28, 2017
Quote:
Originally Posted by Fasti
Hi there,Client crashes aren't related to the servers and there have been no server crashes today. When you do crash are you prompted to [..]
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3:06 am, June 14, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you haven't already, I'd give these troubleshooting steps a try. If those don't help, submit a support ticket and p [..]
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1:06 pm, June 1, 2017
Quote:
Originally Posted by Hesk
Hello! Please review these steps and submit a support ticket at support.trionworlds.com if the issue persists.https://support.trionworlds [..]
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3:06 am, May 18, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having trouble! I'd take a look at these troubleshooting steps and see if they help you. If not, submit a ti [..]
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3:06 am, May 9, 2017
Quote:
Originally Posted by Fasti
Are you being prompted to send in a crash report? If so, be sure to send those in. Try our crashing troubleshooting steps and submit a t [..]
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3:06 am, May 2, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by EnzoBit
I love how this did absolutely nothing. nothing has been fixed for me [..]
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1:06 pm, April 27, 2017
Quote:
Originally Posted by Hesk
Hello! Please attempt these steps, and if the issue persists, please submit a support ticket at support.trionworlds.com so that our Tech [..]
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3:06 am, April 27, 2017
Quote:
Originally Posted by Fasti
Hey folks,We're working on addressing this issue as well as PS4 crashing. I'll check in on our progress and see where we stand at the mo [..]
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3:06 am, April 18, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Hello Trovians!We will be performing a restart of the Xbox One servers at 12:30 PM PDT today. This restart will be to hel [..]
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3:06 am, April 18, 2017
Quote:
Originally Posted by ZamboniChaos
If you've already attempted the steps listed in this support article, submit a support ticket and attach your DxDiag report so ou [..]
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3:06 am, April 18, 2017
Hello Trovians!
We will be performing a restart of the Xbox One servers at 12:30 PM PDT today. This restart will be to help combat crashing issues and connection issues being reported by the community [..]
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1:06 pm, April 14, 2017
Quote:
Originally Posted by PostCard
Update Addressed patching problem for the Mac client.
Fixed the Neon Swathcutter crashing the client.
Fixed a crash that could happen [..]
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3:06 am, April 14, 2017
UpdateAddressed patching problem for the Mac client.
Fixed the Neon Swathcutter crashing the client.
Fixed a crash that could happen on the loading screen.
Just restart the game to pick up this fix.
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3:06 am, April 13, 2017
Quote:
Originally Posted by Fasti
The crash reports being sent in have helped us a lot. Please keep sending those in. We have the team working to get these resolved ASAP. [..]
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3:06 am, April 13, 2017
Quote:
Originally Posted by PostCard
Hey folks - we're working on a fix for these as fast as we can! In the meantime, we think at least some of these issues are related [..]
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3:06 am, April 12, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Cashmoneyunicorn
I cant log in my trove every time i do i kicks me out and ask [..]
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3:06 am, April 12, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I wasn't able to reproduce this on my machine, so if you're still having trouble I'd give these troubleshooting steps [..]
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1:06 pm, April 5, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com so that our Technical Support team can troubleshoot this issue with you. [..]
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1:06 pm, April 4, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com so that this can be investigated.
Jump to post.. [..]
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3:06 am, April 2, 2017
Quote:
Originally Posted by ZamboniChaos
Have you tried these troubleshooting steps? If those don't help, submit a support ticket and provide our team with your DxDiag re [..]
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2:06 am, March 24, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by DakotaSpine
So I got a PM about the thread I posted, how my game is consistent [..]
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12:06 pm, March 21, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com for your crashing and audio issues. I would also recommend reviewing thi [..]
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2:06 am, March 13, 2017
Quote:
Originally Posted by GM Talriel
Hey there, Silk. We are very sorry to hear about this issue. Have you tried the troubleshooting steps found here? If so, and you ar [..]
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2:06 am, March 9, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Have you attempted all of the troubleshooting steps in this support article? If not, please give those a try. If you'r [..]
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12:06 pm, March 2, 2017
Quote:
Originally Posted by Hesk
Hello! As this issue has re-occurred for you, I would recommend submitting a support ticket at support.trionworlds.com so that our Techni [..]
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2:06 am, February 26, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Have you tried installing Trove via the Glyph client as opposed to Steam to see if there's any difference?
[..]
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12:06 pm, February 21, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if you're still experiencing problems. https://sup [..]
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2:06 am, February 20, 2017
Quote:
Originally Posted by GM Talriel
Hey guys,If you are still having issues logging into Trove on PC we would like for you to go ahead and try out the troubleshooting [..]
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2:06 am, February 20, 2017
Quote:
Originally Posted by GM Talriel
Hey guys,If you are still having issues logging into Trove on PC we would like for you to go ahead and try out the troubleshooting [..]
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2:06 am, February 18, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'd give these troubleshooting steps a try and see if they help. If not, submit a ticket and provide our CS team with [..]
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12:06 pm, February 15, 2017
Quote:
Originally Posted by Hesk
Hello! If this issue is persisting, please try these steps, and submit a support ticket at support.trionworlds.com if they do not help.ht [..]
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2:06 am, January 23, 2017
Quote:
Originally Posted by Carthax
If you're having framerate issues, it wouldn't be lag. Lag would be as a result of your connection trying to keep up with the game. Fr [..]
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2:06 am, January 20, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'd take a look at this support article and see if there are any troubleshooting steps you haven't tried yet. If that [..]
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12:06 pm, January 19, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if you continue to have issues.https://support.trio [..]
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2:06 am, January 19, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Have you tried updating DirectX by any chance? You can find instructions on how to do that in this thread.
[..]
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12:06 pm, January 17, 2017
Quote:
Originally Posted by Hesk
Hello! Thank you for the report. Unfortunately, our queue volume is higher than normal, so there may be delays in responding to your tick [..]
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2:06 am, January 16, 2017
Quote:
Originally Posted by Carthax
I'd suggest starting with these steps if you continue to have issues:https://support.trionworlds.com/hc/e...rashing-Issues
[..]
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2:06 am, January 12, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If the following troubleshooting steps don't help, submit a support ticket so our CS team can investigate this further [..]
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2:06 am, January 11, 2017
Quote:
Originally Posted by ZamboniChaos
It looks like our team is currently investigating this, and I've passed along your report so they can take a look. Appreciate it! [..]
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2:06 am, January 9, 2017
Quote:
Originally Posted by Carthax
You can try setting the processor priority to high for Trove:1. Run Trove like you would normally2. When you enter the game press Ctrl [..]
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2:06 am, January 5, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still experiencing these crashes, I'd take a look at this support article and see if those steps help. If no [..]
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2:06 am, December 19, 2016
Quote:
Originally Posted by Fasti
Patch Notes:All platformsBug Fix to reduce disconnections
PS4 specificBug fixes to reduce chances of crashing in Club Worlds, in the Loo [..]
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2:06 am, December 17, 2016
Quote:
Originally Posted by TimW
A hotfix for Mac was just released that should address the crash you're seeing and also the crashes others were seeing using the Shadow T [..]
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12:06 pm, December 15, 2016
Quote:
Originally Posted by Hesk
Hello! Thank you for the report. If you can recall any specific information on what you were doing at the time (manipulating certain item [..]
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12:06 pm, December 14, 2016
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and if they continue, please submit a support ticket at support.trionworlds.com so that our Tech Support t [..]
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12:06 pm, December 13, 2016
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and if you continue having problems, please submit or update a support ticket at support.trionworlds.com.h [..]
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2:06 am, December 13, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Shyne_7
*asks for st invites* *got invited* *accepts* *crashes on the way* *sp [..]
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2:06 am, December 12, 2016
Quote:
Originally Posted by Carthax
I'd suggest trying to repair Trove by right-clicking on Trove in your Glyph library, and selecting "Repair". If that doesn't [..]
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2:06 am, December 10, 2016
Quote:
Originally Posted by Fasti
Hey everyone, Please make sure if you send in your crash reports if you get one. That'll help us get to the bottom of this. For now, c [..]
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12:06 pm, December 7, 2016
Quote:
Originally Posted by Hesk
Hello! For any issues with crashing or missing items, please submit a support ticket at support.trionworlds.com. Please make sure to inc [..]
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12:06 pm, December 7, 2016
Quote:
Originally Posted by Hesk
Hello! For any issues with crashing or missing items, please submit a support ticket at support.trionworlds.com. Please make sure to incl [..]
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12:06 pm, December 6, 2016
Quote:
Originally Posted by Hesk
For crashing issues, please try these steps:https://support.trionworlds.com/hc/e...rashing-IssuesIf the issue persists, please submit a s [..]
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2:06 am, December 4, 2016
Quote:
Originally Posted by GM Talriel
Hey there! You may find a few additional steps in this support article that may help. If not, submit a ticket and our CS team will [..]
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12:06 pm, December 1, 2016
Quote:
Originally Posted by Hesk
Hello! Please try these steps: https://support.trionworlds.com/hc/e...rashing-Issues If you continue having problems, please submit a s [..]
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12:06 pm, December 1, 2016
Quote:
Originally Posted by Hesk
Hello! Please try these steps: https://support.trionworlds.com/hc/e...rashing-Issues If you continue having problems, please submit a s [..]
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2:06 am, November 10, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I'd take a look at these troubleshooting steps and give them a try. If those don't work, submit a ticket and provide o [..]
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2:06 am, November 9, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! You might find these support articles helpful: Resolving Crashing Issues Resolving Video And Graphics Issues If thos [..]
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2:06 am, November 5, 2016
Quote:
Originally Posted by ZamboniChaos
Thanks for the extra info! I'd check out this support article and see if any of those steps help you. If not, submit a ticket and [..]
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12:06 pm, November 3, 2016
Quote:
Originally Posted by Hesk
Hello! Unfortunately, we're unable to provide compensation for crashing issues, but to prevent the issue from occurring again, I would re [..]
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2:06 am, November 3, 2016
Quote:
Originally Posted by ZamboniChaos
Hmm, that's odd. If you have your friend submit a ticket, our CS team can take a look at this and they might be able to help!
[..]
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12:06 pm, November 1, 2016
Quote:
Originally Posted by Hesk
Hello! Please try these steps (specifically the DirectX steps) and, if you are still having a problem, please submit a support ticket at [..]
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2:06 am, October 30, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! I'd review this support article and make sure you've already tried all of the steps listed there. If those st [..]
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3:06 am, October 29, 2016
Quote:
Originally Posted by ZamboniChaos
Thanks for taking the time to provide this info! I sent this over to the team so they can take a look.
Jump to post...
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3:06 am, October 27, 2016
Quote:
Originally Posted by ZamboniChaos
If you're still having crashing problems after the latest hotfix, please let me know and continue to send in your crash reports s [..]
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1:06 pm, October 26, 2016
Quote:
Originally Posted by Hesk
If you've already tried these basic troubleshooting steps, go ahead and submit a support ticket with your DxDiag report attached so our C [..]
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3:06 am, October 26, 2016
Quote:
Originally Posted by ZamboniChaos
If you've already tried all of the troubleshooting steps located in this article, please submit a support ticket and provide our [..]
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3:06 am, October 26, 2016
Quote:
Originally Posted by ZamboniChaos
If you've already tried these basic troubleshooting steps, go ahead and submit a support ticket with your DxDiag report attached [..]
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3:06 am, October 17, 2016
Quote:
Originally Posted by Carthax
If you still have issues, you may need to submit a ticket to our support team. You can do so using the links in my signature.
[..]
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3:06 am, October 16, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! I'd give these troubleshooting steps a try and see if that fixes your issue. If not, submit a support ticket [..]
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3:06 am, October 13, 2016
Quote:
Originally Posted by Fasti
Make sure you send the crash report every time. We'll need those reports to pinpoint causes and to prioritize which are most common.
[..]
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3:06 am, October 12, 2016
Quote:
Originally Posted by ZamboniChaos
Hi Animanga! Please submit a support ticket so our CS team can investigate. They may be able to help you with this!
Quote:
[..]
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3:06 am, October 10, 2016
Quote:
Originally Posted by Carthax
Quote:
Originally Posted by pjuske05
hi, when i play trove there go 5 min and so it go out, and it do it [..]
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3:06 am, October 8, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by ChickenPhoenix
I havn't played trove in a while. A few months ago, a shadow lv [..]
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3:06 am, October 7, 2016
Quote:
Originally Posted by ZamboniChaos
I just looked into this, and it looks like our team is still trying to get to the bottom of this issue. Thanks for the heads up!
[..]
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3:06 am, October 2, 2016
Quote:
Originally Posted by ZamboniChaos
If you've already attempted all of these basic troubleshooting steps, go ahead and submit a support ticket so our CS team can inv [..]
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3:06 am, October 2, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I'd give these troubleshooting steps a try and see if any of those work for you. If not, submit a support ticket and p [..]
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3:06 am, September 29, 2016
Quote:
Originally Posted by ZamboniChaos
We have some general troubleshooting steps for crashing issues you may want to take a look at, but if those don't help I'd submit [..]
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1:06 pm, September 27, 2016
Quote:
Originally Posted by Hesk
Hello! I've been unable to duplicate the issue with the settings you've provided. If possible, please submit a support ticket at support. [..]
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3:06 am, September 23, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! You may want to check out this support article as well. It'll walk you through some basic troubleshooting steps that m [..]
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3:06 am, September 21, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Just to confirm, you're only crashing when around a mining laser? Or are there other situations where you're crashing [..]
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3:06 am, September 21, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! My first recommendation is to try these troubleshooting steps. If those don't work, submit a support ticket and attach [..]
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3:06 am, September 16, 2016
Quote:
Originally Posted by Doc_L
Hi Breagha,We just patched the game this afternoon to fix a crash related to mining. Feel free to log onto the game and see if this fix [..]
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3:06 am, September 15, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I'd suggest trying these troubleshooting steps and see if they help you. If not, submit a support ticket and provide o [..]
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1:06 pm, September 14, 2016
Quote:
Originally Posted by Hesk
Hello! It sounds like you've covered the basics. If you've completed all of these steps, I'd recommend submitting a support request at su [..]
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3:06 am, September 14, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! We're aware of the crashing issues caused by the multi-thread beta and we're working on a fix. Sorry for the trouble!
[..]
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3:06 am, September 14, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! We're aware of these crashing issues and they appear to be related to the recent multi-thread beta. Our team is workin [..]
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3:06 am, September 11, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry to hear you're having trouble. If you haven't already, I'd review this support article and try the troubleshooti [..]
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3:06 am, September 1, 2016
Quote:
Originally Posted by Fasti
There is still a lingering, common crash that we have engineers working exclusively on fixing. Once we have more info we'll definitely g [..]
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3:06 am, August 29, 2016
Quote:
Originally Posted by Carthax
A good place to start would be to try the steps in the support article below: https://support.trionworlds.com/hc/e...rashing-Issues
[..]
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3:06 am, August 26, 2016
Quote:
Originally Posted by ZamboniChaos
You may want to give these troubleshooting steps a try to see if they help! If not, our CS team would be happy to take a closer l [..]
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3:06 am, August 26, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! Here's some basic troubleshooting steps for crashing issues you may want to try. If you're on a Mac, you can try these [..]
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3:06 am, August 25, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you haven't already, give these troubleshooting steps a try and see if they work for you. If not, submit a support [..]
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