3:06 am, April 12, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Lilchunka
Hopefully its for the credits and the graphical glitches
[..]
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3:06 am, April 3, 2018
Quote:
Originally Posted by Fasti
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Originally Posted by Jaisek
Same issue on my side.Will you retroactively give the missing items ?
[..]
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1:06 pm, March 29, 2018
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Originally Posted by PostCard
Hey folks, Good news! There was an issue keeping Level 3 of the Gem Fixture from dropping the bonus boxes. This has been fixed, so a [..]
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3:06 am, March 29, 2018
Quote:
Originally Posted by Fasti
Hey there! Please help us find the cause of issues so we can resolve them more quickly. To help with that we want to keep different iss [..]
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3:06 am, March 26, 2018
Quote:
Originally Posted by PostCard
Known Issues(PS4 and Xbox Only) The tutorial may crash immediately after the first **** two enemies step. This should only occur onc [..]
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3:06 am, March 26, 2018
Known Issues(PS4 and Xbox Only) The tutorial may crash immediately after the first **** two enemies step. This should only occur once per account, and should not occur again after a restart.
Attempti [..]
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2:06 am, November 17, 2017
Quote:
Originally Posted by Fasti
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Originally Posted by Destinyboy51
I'm a player that is a beta player and someone who has spent hund [..]
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3:06 am, August 26, 2017
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Originally Posted by Fasti
Sent this to the QA team for investigation. Thanks for the report. I removed the text from the post to avoid sharing how to possible exp [..]
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1:06 pm, June 28, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure you've submitted a support ticket, so that our Customer Service team can investigate the issue for any possible r [..]
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1:06 pm, June 27, 2017
Quote:
Originally Posted by Hesk
Hello! I'd recommend reviewing this thread for issues with your mouse in Trove. http://forums.trovegame.com/showthre...-180-mouse-bug
[..]
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1:06 pm, June 27, 2017
Quote:
Originally Posted by Hesk
Hello! I'd recommend reviewing this thread for issues with your mouse in Trove. http://forums.trovegame.com/showthre...-180-mouse-bug
[..]
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3:06 am, May 3, 2017
Quote:
Originally Posted by Din Othar
Quote:
Originally Posted by Altermaven
I've sent a ticket and I'm hoping they'd fix it by now, but I l [..]
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3:06 am, April 18, 2017
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Originally Posted by ZamboniChaos
Hey there! It looks like our CS team is reviewing your ticket, so we'll follow-up with you as soon as we can.
Jump to [..]
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3:06 am, April 18, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Hey all! The team has found the map which was tripping this glitch and we'll be removing that particular map from the Sha [..]
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3:06 am, April 18, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Hey all! The team has found the map which was tripping this glitch and we'll be removing that particular map from the Sha [..]
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3:06 am, April 18, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Hey all! The team has found the map which was tripping this glitch and we'll be removing that particular map from the Sha [..]
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1:06 pm, April 13, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com, so that our Customer Service team can investigate.
[..]
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2:06 am, March 23, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Your ticket is still moving up the queue, and our team will respond as soon as they take care of the tickets in front [..]
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2:06 am, February 28, 2017
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Originally Posted by GM Talriel
Good morning, Brinize. This sounds like an issue that you are going to have to discuss with your TV/ Monitor manufacturer. Its not [..]
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2:06 am, February 11, 2017
Quote:
Originally Posted by ZamboniChaos
Thanks for the report! I've notified our team and forwarded them this information. They'll look into this as soon as they get a c [..]
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12:06 pm, December 20, 2016
Quote:
Originally Posted by Hesk
Thank you for letting us know. I've already submitted a bug report on this issue, so please keep an eye on upcoming patch notes for any p [..]
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2:06 am, November 18, 2016
Quote:
Originally Posted by ZamboniChaos
Thanks for taking the time to document this! I've forwarded this info to the team so they can take a look.
Jump to pos [..]
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2:06 am, November 6, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I'd recommend submitting a support ticket so our CS team can take a look at your account. They may be able to help!
[..]
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2:06 am, October 30, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! This is a known issue, but I went ahead and forwarded your report to the team so they can continue to investigate.
[..]
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3:06 am, October 9, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! We're currently working on this bug, but in the meantime I'd submit a support ticket so our CS team can help you with [..]
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3:06 am, October 6, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Arion4K
I thought this visual glitch was removed :D ez to reproduce
[..]
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3:06 am, September 20, 2016
Quote:
Originally Posted by Fasti
Hey there,Can you write out the specific issue that's happening? The more specific you can be, the better. Here's a general guide for ho [..]
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3:06 am, August 12, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by BeastDestroyer
This glitch was really annoying, the camera kept glitching ever [..]
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3:06 am, August 12, 2016
Quote:
Originally Posted by ZamboniChaos
Out of curiosity, are you using Razer Synapse? That program has been known to cause problems similar to what you're reporting. If [..]
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3:06 am, August 6, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! I noticed you already submitted a support ticket, so one of our CS agents will respond as soon as they can.
[..]
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3:06 am, July 28, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're using Razer Synapse, you'll want to check your settings and make sure stat tracking is disabled. That's the [..]
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1:06 pm, July 26, 2016
Quote:
Originally Posted by Hesk
Hello! For any issues with missing items, please submit a support ticket at support.trionworlds.com, and we'll be happy to investigate.
[..]
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3:06 am, July 21, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear those steps didn't help! I'd suggest getting in touch with our CS team so they can investigate this further. When y [..]
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3:06 am, July 15, 2016
Quote:
Originally Posted by ZamboniChaos
Thanks for the video! I've gone ahead and logged a bug report for this issue, so our team will take a look as soon as they can.
[..]
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3:06 am, June 11, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear this happened to you! If you submit a support ticket, our CS team would be happy to look into this. Please keep in [..]
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1:06 pm, June 2, 2016
Quote:
Originally Posted by Hesk
Hello! Please try completely uninstalling Glyph, then reinstalling from the link on the account management page (https://trove.trionworld [..]
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3:06 am, June 2, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Alecter! I confirmed your support ticket was created successfully, but we're seeing an influx of tickets recently so ou [..]
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1:06 pm, June 1, 2016
Quote:
Originally Posted by Hesk
Hello! For missing items with a purchase, please submit a support ticket at support.trionworlds.com so that our account support team can [..]
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3:06 am, May 28, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! We've been having several issues with the Glyph launcher lately, and my first suggestion would be to try some basic tr [..]
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3:06 am, May 25, 2016
Quote:
Originally Posted by TrionBrasse
Yep, watch for us to announce when the fix is finished testing. We'll get it in asap, because no one wants folks to worry.As a sid [..]
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3:06 am, May 22, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! We have some basic troubleshooting steps on our support page, so I'd recommend giving those a try first. If none of th [..]
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3:06 am, May 21, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Here's a potential solution for this problem, submitted by one of our forum users SunnieD:
Quote:
App [..]
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3:06 am, May 21, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I wasn't able to reproduce this bug on my end, but I've gone ahead and forwarded it to our dev team so they can perfor [..]
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3:06 am, May 5, 2016
Quote:
Originally Posted by Avarem
Quote:
Originally Posted by Arion4K
Well, empowered gems have to have the same maximum power rank at leve [..]
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3:06 am, April 17, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there Swegdon! Regarding your crashing issue, we have several troubleshooting steps on our support site that you may want to t [..]
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3:06 am, April 10, 2016
Quote:
Originally Posted by ZamboniChaos
It appears this might be due to a network issue, so I'd try some basic troubleshooting and see it helps. If not, get in touch wi [..]
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2:06 am, February 27, 2016
Quote:
Originally Posted by ZamboniChaos
Solance is correct! If you get in touch with our Customer Support team, they may be able to help with this. Best of luck!
[..]
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2:06 am, February 17, 2016
Quote:
Originally Posted by Twixler
ALSO, if you "epicpose" with a pumpkin head on a warhorse... you'll be the spitting image of the headless horseman.
[..]
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2:06 am, February 3, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Kekuri
Did they say when are they going to push the fix to live servers? I cou [..]
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2:06 am, January 20, 2016
Quote:
Originally Posted by Mr. E
Can you go into more detail? Are you trying to drag from your inventory into another window? From inventory into another inventory slot? [..]
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12:06 pm, January 11, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by ProfRockhill
Thank you.
I've reached out to you as well. Please ch [..]
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2:06 am, November 16, 2015
Quote:
Originally Posted by Avarem
I'm going to post a few reminder notes here:* If you get us info that allows up to reproduce and fix a dupe bug we will give you 100,00 [..]
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2:06 am, October 31, 2015
Quote:
Originally Posted by Fasti
Try signing out of Glyph, then sign out of Steam, restart your PC, then sign in again. Let me know if it continues.
Jump to p [..]
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1:06 pm, October 19, 2015
Quote:
Originally Posted by Avarem
We have tried to replicate this or find logs where it is replicated and actually works. If you have gotten this to work please post her [..]
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3:06 am, October 9, 2015
Quote:
Originally Posted by Fasti
Hey there, If you'd like to report a glitch/exploit used in Trove send myself a DM, or submit the info via a support ticket so we can c [..]
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3:06 am, October 6, 2015
Quote:
Originally Posted by Avarem
Quick update on this, the fix is going in on Wednesday. This is a critical fix, but at the same time no fix goes out the door without [..]
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3:06 am, September 19, 2015
Quote:
Originally Posted by Fasti
If any of you run into a situation where you are confident that there is a glitch or exploit, please contact me directly via a forum DM [..]
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3:06 am, August 7, 2015
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by PonJon
I open Glyph on the U.S. region. I go in game and i do /region and I'm [..]
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1:06 pm, August 2, 2015
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by ThDungeonGod
I logged on and used my class coin and lost it and never got my s [..]
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3:06 am, June 2, 2015
Quote:
Originally Posted by Atronos
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Originally Posted by Ellark
What is this?I've seen these signs in the desert dungeonsIs it a puzz [..]
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3:06 am, May 28, 2015
Quote:
Originally Posted by Fasti
Hey everyone! I've gone through and removed a description of how this exploit works from this thread. It's very important for everyone [..]
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3:06 am, April 15, 2015
Quote:
Originally Posted by Avarem
Quote:
Originally Posted by Maledictam
Candy= ChocdileLava, Ice, Sky = Ancient ChocolurkerGuessing there [..]
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2:06 am, March 7, 2015
Quote:
Originally Posted by Srayer
Quote:
Originally Posted by Sol
What puzzles me more is why the Devs did not patch this bug together with [..]
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2:06 am, March 6, 2015
Quote:
Originally Posted by Doc_L
This is fixed in the next patch.In the meantime guys, don't place monorails in flowing water! Let us know if you still can't get into t [..]
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2:06 am, January 15, 2015
Quote:
Originally Posted by Doc_L
Have you tried restarting the game? Does the sound still happen?
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My thoughts on why this happened is because [..]
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2:06 am, December 17, 2014
Quote:
Originally Posted by Doc_L
Hmmm, it's difficult to tell what could be causing the issue. It's possible it could be a graphics issue, but unlikely with a GTX 770.H [..]
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12:06 pm, November 4, 2014
Quote:
Originally Posted by Avarem
The fastest way is to send them to alpha@trovegame.com - we don't respond to that but we do see those e-mails.
Jump to post. [..]
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