3:06 am, April 6, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by tenchu12
Glyph support page broken?I have starteted a new thread but nobody an [..]
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3:06 am, April 5, 2018
Quote:
Originally Posted by PostCard
Hey folks, Trove is online, and you should be able to log in. Could you please try restarting Glyph if you're seeing it Offline?
[..]
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2:06 am, March 23, 2018
Quote:
Originally Posted by Fasti
Hey folks,We're digging into this. Just so we can get as much info as possible will you all provide us with some info? Basic stuff like [..]
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2:06 am, February 21, 2018
Quote:
Originally Posted by Fasti
If you can access your account email address there will be a confirmation email from us when you started your Glyph account. That may be [..]
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2:06 am, February 20, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Tali
Hi Postcard!Are players from console able to log on pts even if they don' [..]
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2:06 am, February 17, 2018
Quote:
Originally Posted by Fasti
Close the game, exit Glyph, restart your PC, and give it another shot. There was another update to it and we want to make sure you're pi [..]
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2:06 am, February 10, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by ijino
time : 2:00 PM 08 febuary 2018i start to re play of the game I have re [..]
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2:06 am, February 10, 2018
Quote:
Originally Posted by Fasti
Try to access the support site to submit a ticket. If it works, explain the situation in the ticket so they can work with you. Try setti [..]
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2:06 am, February 2, 2018
Quote:
Originally Posted by Fasti
Hey all,We're aware that some players are having trouble linking accounts or receiving their Twitch Prime bundle items, and we have some [..]
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2:06 am, January 3, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Ithiridiel
And now i started to get grandom CTDs without any error message, on [..]
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2:06 am, December 14, 2017
Quote:
Originally Posted by Fasti
Hey there,It sounds like you're logging into a different account. Try using another email address to sign into Glyph. If you're still ha [..]
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2:06 am, December 7, 2017
Quote:
Originally Posted by Fasti
We'll dig into this. Just to be sure, are you using any mods at all? If so, try disabling them and restart Glyph/Trove, please. If not, [..]
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2:06 am, November 17, 2017
Quote:
Originally Posted by Fasti
Hey there,In just about 100% of cases this means you're logging into Glyph with a different email address than the one with the classes [..]
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2:06 am, November 14, 2017
Quote:
Originally Posted by Fasti
It does sound like there's some sort of data issue there. If possible can you completely uninstall Trove and Glyph from your computer, r [..]
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2:06 am, November 9, 2017
Quote:
Originally Posted by Fasti
For anyone who was having issues connecting to Trove via Mac High Sierra, the issue should be resolved now. You'll need a Glyph update s [..]
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2:06 am, November 9, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by SausageBlaster
Why does the trove client and steam put the games in 2 differen [..]
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3:06 am, October 24, 2017
Quote:
Originally Posted by Fasti
We have a pinned post for technical issues. Try the Glyph troubleshooting listed there. If that doesn't resolve the issue, submit a tick [..]
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3:06 am, October 6, 2017
Quote:
Originally Posted by Fasti
Error codes in the 5000 range are generally related to Windows/OS issues. It means that something in the operating system is blocking in [..]
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1:06 pm, October 5, 2017
Quote:
Originally Posted by Hesk
Hello! I would recommend trying these steps; if the issue persists, please submit a support ticket at support.trionworlds.com.https://sup [..]
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3:06 am, October 4, 2017
Quote:
Originally Posted by Fasti
We are investigating the issue connecting to PC EU. For now, swap Glyph to NA to get in game and we'll post more once we've resolved the [..]
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3:06 am, October 4, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Tagger
Switching to NA in the client, changed nothing for me, sadly.Still can' [..]
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3:06 am, October 4, 2017
Quote:
Originally Posted by Fasti
If you're playing on PC-EU please exit Trove, swap Glyph back to EU and try logging in now. The issue appears to be resolved but would l [..]
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3:06 am, October 4, 2017
Update #5 - 1PM PDT (8PM GMT) - All versions of Trove are online now. Thanks so much for being awesome!Update #4 - 12:15 PM PDT (7:15 PM GMT) - Sorry for the delayed update, folks. Trove on PS4 North [..]
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3:06 am, September 28, 2017
Quote:
Originally Posted by Fasti
Hey everyone,We wanted to follow up on the issue that occurred yesterday (September 26th) when 1 year of Patron status briefly appeared [..]
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1:06 pm, September 3, 2017
Quote:
Originally Posted by Hesk
@Knowpain, your account is not banned. What sort of error/behavior are you seeing that lead you to that conclusion?
Jump to po [..]
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1:06 pm, August 30, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if the issue persists.https://support.trionworlds.c [..]
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1:06 pm, August 27, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and if the issue persists, please submit a support ticket at support.trionworlds.com.https://support.trion [..]
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1:06 pm, August 23, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com and we'll be happy to troubleshoot with you. In the meantime, I'd recomm [..]
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1:06 pm, August 23, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if the issue persists.https://support.trionworlds.c [..]
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3:06 am, August 23, 2017
Quote:
Originally Posted by Fasti
Hi there,Try these Glyph troubleshooting steps. There's likely an issue picking up the new update and that should help you do that.
[..]
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3:06 am, August 23, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by MarcoMaged
im trying to download trove from glyph.Post edited by Fasti.
[..]
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3:06 am, August 15, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Unknown_Y
You only say that cause Devs alert us on last live stream.If Devs di [..]
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3:06 am, August 11, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by LukasRure14
Hey guys, I was trying to log into glyph when suddenly, It says &q [..]
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3:06 am, July 28, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Newdestroy
Good to know the servers are back up, but you might want to quickly [..]
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3:06 am, July 25, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by ZeroX4
and now i manually need to select gameis there any way to make glyph re [..]
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3:06 am, July 21, 2017
Quote:
Originally Posted by Fasti
The support team will answer tickets in the order they arrive. Please hang in there, they will respond as soon as possible.
J [..]
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1:06 pm, July 18, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit that support ticket, but one additional step you should try is to right-click on Glyph (or Steam, if ru [..]
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1:06 pm, June 15, 2017
Quote:
Originally Posted by Hesk
Hello! Please attempt these steps (clearing appdata is most likely to resolve the issue), and submit a support ticket at support.trionwor [..]
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3:06 am, June 14, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by DarkPineapple
Fasti, on http://www.trionworlds.com/trove/2017/06/12/june-deals [..]
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1:06 pm, June 1, 2017
Quote:
Originally Posted by Hesk
Hello! Please review these steps and submit a support ticket at support.trionworlds.com if the issue persists.https://support.trionworlds [..]
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1:06 pm, May 30, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com so that our Tech Support team can investigate this issue.
[..]
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3:06 am, May 24, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Please give these troubleshooting steps a try and see if they help. If you're on Mac, try the steps listed in this sup [..]
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3:06 am, May 10, 2017
Quote:
Originally Posted by Fasti
Hey there,If you're having trouble please let us know as much info as possible when submitting a ticket to our support team. The more in [..]
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3:06 am, May 6, 2017
Building A Better Glyph!
We're always looking to improve your experience with our games, and more often than not, that experience begins with Glyph. We created Glyph as a way to facilitate all kinds [..]
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3:06 am, May 6, 2017
Quote:
Originally Posted by Fasti
Building A Better Glyph!We're always looking to improve your experience with our games, and more often than not, that experience begins [..]
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3:06 am, April 28, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by LaisMeister
It wont start it only shows up in task manager but wont start!Apra [..]
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3:06 am, April 21, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! The missing credits were likely due to a temporary server hiccup that occurred this morning. Those should show up agai [..]
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3:06 am, April 21, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! You may want to take a look at this support article as well and see if that helps. If not, submit a ticket so our CS t [..]
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3:06 am, April 19, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by TotalBlank
So I received another reply from customer support and guess [..]
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3:06 am, April 13, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry for the trouble. Out of curiosity, have you tried editing your .cfg file to force your game to run in windowed m [..]
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3:06 am, April 12, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Philipp94
with the win 10 creators update glyph wont start
Hey t [..]
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3:06 am, March 28, 2017
Quote:
Originally Posted by Fasti
We do our best to have sales align between Glyph and Steam, but it's not always possible. In this case Steam had an option for a 48 hou [..]
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2:06 am, March 16, 2017
Quote:
Originally Posted by Fasti
Trove® Launch Celebration Razer Controller Giveaway ContestOfficial Rules and Conditions NO PURCHASE NECESSARY TO ENTER OR WIN. [..]
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2:06 am, March 16, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Have you tried all of the steps listed in this support article? If so, please submit a ticket so our CS team can inves [..]
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2:06 am, March 13, 2017
Quote:
Originally Posted by GM Talriel
Hey Vanquish! We are very sorry to hear that you are still having trouble. We would like for you to go ahead and create a support t [..]
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12:06 pm, March 8, 2017
Quote:
Originally Posted by Hesk
Hello! Please right-click on Trove in Glyph and choose "repair." If this does not resolve the issue for you, please submit a su [..]
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2:06 am, March 5, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry for the trouble. I looked at your ticket and noticed you were running the Windows 10 Pro Insider Preview OS. Thi [..]
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2:06 am, February 26, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Have you tried installing Trove via the Glyph client as opposed to Steam to see if there's any difference?
[..]
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2:06 am, February 16, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'd take a look at this support article and try the steps listed there. If they don't help, please submit a ticket so [..]
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2:06 am, February 13, 2017
Quote:
Originally Posted by Carthax
If you don't remember the information on your linked Trion account, Customer Support can't give you that particular info, but can help [..]
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2:06 am, February 6, 2017
Quote:
Originally Posted by Carthax
I'd suggest reinstalling Glyph and clearing any folders for Glyph in your local appdata: 1. Click the 'Start' button and in the search [..]
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2:06 am, February 1, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry for the trouble! I'd take a look at these troubleshooting steps and give them a try. If those don't help, contac [..]
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2:06 am, February 1, 2017
Quote:
Originally Posted by ZamboniChaos
Hi there! I'd take a look at this support article and see if the steps listed there help. If not, submit a ticket so our CS team [..]
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2:06 am, January 26, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'd take a look at these troubleshooting steps and see if any of them help you. If not, submit a ticket so our CS team [..]
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2:06 am, January 23, 2017
Quote:
Originally Posted by Carthax
If you're playing on PC you should have a materials inventory that the majority of your materials will automatically go to. If you don [..]
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2:06 am, January 20, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I checked your account and I didn't see any reason why you would be blocked from logging in, so this may be an intermi [..]
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2:06 am, January 13, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'd take a look at this support article and see if any of those steps help. If not, you may want to submit a ticket so [..]
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2:06 am, January 12, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If the following troubleshooting steps don't help, submit a support ticket so our CS team can investigate this further [..]
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2:06 am, January 12, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry for the trouble! Go ahead and give these troubleshooting steps a try and see if that helps. If not, contact our CS team dir [..]
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2:06 am, January 12, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Have you tried repairing Trove via Glyph? You can do this by right-clicking on Trove on your Glyph library and selecti [..]
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2:06 am, January 8, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Have you already tried all of the troubleshooting steps listed in this support article? You may also want to try openi [..]
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2:06 am, January 3, 2017
Quote:
Originally Posted by Fasti
Hey there,Close out the game for us, please. Once it's closed go to Glyph and logout. After that, restart your PC completely.After the r [..]
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2:06 am, January 2, 2017
Quote:
Originally Posted by Carthax
I'd also suggest trying to clear your cache for your Steam Install:1. Please close your game and Steam completely2. Navigate to the St [..]
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2:06 am, December 31, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! I'd give these troubleshooting steps a try if you haven't already. If those don't help, submit a ticket so our CS team [..]
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2:06 am, December 27, 2016
Quote:
Originally Posted by GM Talriel
We are sorry to hear about your troubles here. The first thing we would ask is that you follow all the troubleshooting steps found [..]
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2:06 am, December 21, 2016
Quote:
Originally Posted by TimW
Could you try using Glyph to download today's update for the Mac client and let us know if that fixes the crashes at start you're seeing? [..]
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2:06 am, December 21, 2016
Quote:
Originally Posted by ZamboniChaos
Hey everyone, sorry for the trouble. I'd review this support article and make sure you've tried all of the steps listed there. If [..]
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2:06 am, December 13, 2016
Quote:
Originally Posted by Fasti
Greetings Trovians!Welcome to the Xbox One Bug Report Forum! We want to give you a place to go to report things that aren't working like [..]
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2:06 am, December 13, 2016
Quote:
Originally Posted by Fasti
Greetings Trovians!Welcome to the PS4 Bug Report Forum! We want to give you a place to go to report things that aren't working like they [..]
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2:06 am, December 12, 2016
Quote:
Originally Posted by Carthax
I'd suggest trying to repair Trove by right-clicking on Trove in your Glyph library, and selecting "Repair". If that doesn't [..]
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2:06 am, December 12, 2016
Quote:
Originally Posted by Carthax
Trove and Glyph accounts are one in the same; they wouldn't be associated with a separate username (email). If you don't remember your [..]
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2:06 am, December 6, 2016
Quote:
Originally Posted by Carthax
Quote:
Originally Posted by Dulge
zoomed up to the image of a ***** knight's face.
Hopefully [..]
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12:06 pm, December 1, 2016
Quote:
Originally Posted by Hesk
Hello! I would recommend using the Repair option in Trove (right click on the Trove sidebar in Glyph, then choose Repair and then Yes). I [..]
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12:06 pm, November 30, 2016
Quote:
Originally Posted by Hesk
Hello! A quick review of your account does show new IP access as of November 29th. If you are unsure why that IP has appeared, or you nee [..]
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2:06 am, November 30, 2016
Quote:
Originally Posted by Fasti
Hey there! We've just connected the EU servers back into the network. Go ahead and restart Glyph and you should be able to access them [..]
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12:06 pm, November 24, 2016
Quote:
Originally Posted by Hesk
Hello! For any players who continue to have issues logging in, please make sure you have completely closed and then re-opened Glyph, as w [..]
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12:06 pm, November 24, 2016
Quote:
Originally Posted by Hesk
As another update, if you have not done so recently, please completely close and then re-open Glyph. This may resolve the issues you are [..]
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2:06 am, November 23, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! My first suggestion would be to review this support article and try the troubleshooting steps listed there. If those d [..]
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2:06 am, November 23, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Have you tried editing the FoV in your Trove.cfg file by any chance? You should be able to find this file in C:\Progra [..]
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2:06 am, November 22, 2016
Quote:
Originally Posted by PostCard
Turkeytopia There is a special series of objectives granting 5 gem booster boxes, an Empowered Gem box, 2 Battle Boxes, 5 Re-gemerato [..]
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2:06 am, November 22, 2016
Turkeytopia There is a special series of objectives granting 5 gem booster boxes, an Empowered Gem box, 2 Battle Boxes, 5 Re-gemerators, a Ninth Life, and 25 Dragonite! But act quick; these only last [..]
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2:06 am, November 20, 2016
Quote:
Originally Posted by ZamboniChaos
Hmm, you may want to have him try these troubleshooting steps and see if that helps at all. If not, have him submit a support tic [..]
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2:06 am, November 19, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry you're having trouble with Glyph! Go ahead and give these troubleshooting steps a try and see if any of those work for you. [..]
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2:06 am, November 14, 2016
Quote:
Originally Posted by Carthax
We were experiencing a lot of network issues this weekend, specifically, when you submitted this response. They should be resolved now [..]
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2:06 am, November 11, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! Our CS team may be able to help you change your Glyph tag if you submit a support ticket. Hope this helps!
J [..]
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2:06 am, November 4, 2016
Quote:
Originally Posted by ZamboniChaos
Hi everyone! Sorry for the confusion. In order to resolve this, you'll need to set GlyphCrashHandler.exe and any other identified [..]
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2:06 am, November 4, 2016
Quote:
Originally Posted by TrionBrasse
Heya folks!We have our internal technical gnomes looking into this as well. They have contacted Kaspersky and are continuing to lo [..]
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2:06 am, November 4, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! As Saitokuno mentioned above, you'll need to set GlyphCrashHandler.exe as trusted in your anti-virus program and then [..]
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12:06 pm, November 3, 2016
Quote:
Originally Posted by Hesk
Hello! This sounds as if your anti-virus is identifying GlyphCrashHandler.exe as a malicious item. I've confirmed that, from the download [..]
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12:06 pm, November 3, 2016
Quote:
Originally Posted by Hesk
Hello! I can confirm that glyphcrashhandler.exe is a valid file and, from the download site, contains no viruses, trojans or other malici [..]
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