3:06 am, April 3, 2018
Quote:
Originally Posted by Fasti
Take a look at this thread on how to best report bugs so we can track them and get fixes applied.Here is a thread on the souls issue in [..]
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3:06 am, April 3, 2018
Quote:
Originally Posted by Fasti
Please read this post for steps on how to submit a bug report.A list of bugs isn't a good way to get word out to players on the status o [..]
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1:06 pm, July 26, 2017
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Originally Posted by Hesk
Hello! I would recommend completing these tests, then submitting a support ticket at support.trionworlds.com so that our Tech Support tea [..]
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1:06 pm, June 1, 2017
Quote:
Originally Posted by Hesk
Hello! Please review this article, and submit a support ticket at support.trionworlds.com.https://support.trionworlds.com/hc/e...-network [..]
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3:06 am, April 22, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you haven't already, I'd take a look at this support article and try the steps listed there. If those didn't help, [..]
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3:06 am, April 15, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Aldevitas
I am also experiencing freezing and after that my character g [..]
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2:06 am, February 25, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Mezz100
Its says trove exe missing compnent then the missing dll :mad:
[..]
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12:06 pm, January 17, 2017
Quote:
Originally Posted by Hesk
Hello! I would recommend completing these tests, and submitting a support ticket at support.trionworlds.com once you have the results:htt [..]
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2:06 am, January 2, 2017
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Originally Posted by Carthax
Swegger, it sounds like your connection has a better time trying to connect to our EU servers, so I'd start by making sure you're conn [..]
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12:06 pm, December 15, 2016
Quote:
Originally Posted by Hesk
Hello! If this issue is persisting, please make sure to submit a support ticket at support.trionworlds.com, and please include this infor [..]
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2:06 am, December 12, 2016
Quote:
Originally Posted by Carthax
While we can understand not having network issues, this sure doesn't sound like an FPS issue. FPS issues tend to be constant and passi [..]
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2:06 am, December 5, 2016
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Originally Posted by Carthax
Usually this is the result of the game attempting to continue loading the world while you're playing, and can't load it quick enough a [..]
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2:06 am, November 20, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! You may want to give these troubleshooting steps a try and see if that helps. If not, submit a ticket and provide our [..]
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2:06 am, November 2, 2016
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Originally Posted by ZamboniChaos
Sorry to hear you're having connection issues! I'd review this support article and try the steps listed there to see if it helps [..]
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1:06 pm, October 19, 2016
Quote:
Originally Posted by Hesk
Hello! For any issues with connecting, please complete these steps then submit a support ticket at support.trionworlds.com. https://suppo [..]
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3:06 am, September 30, 2016
Quote:
Originally Posted by Avarem
Our friendly Mod engineer Joe has some fixes in the build up on PTS right now! Check it out and give us any feedback.
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[..]
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1:06 pm, September 27, 2016
Quote:
Originally Posted by Hesk
Hello! If you're still having difficulty connecting, please try these steps, as well as providing your current IPv4 address (via http://i [..]
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1:06 pm, September 1, 2016
Quote:
Originally Posted by Hesk
Hello! Please complete these steps, and then submit a support ticket at support.trionworlds.com so that our CS team can investigate.https [..]
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3:06 am, August 28, 2016
Quote:
Originally Posted by ZamboniChaos
You may want to try a few additional troubleshooting steps and see if that works for you. If not, contact our CS team and provide [..]
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3:06 am, August 27, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having connection trouble! First, I'd review this support article and try the troubleshooting steps listed t [..]
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3:06 am, August 20, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! You may want to review these troubleshooting steps and give them a try. If those don't work for you, submit a support [..]
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1:06 pm, August 9, 2016
Quote:
Originally Posted by Hesk
Hello! If you've completed the support steps here, please submit a support ticket directly from support.trionworlds.com so that our Tech [..]
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3:06 am, August 1, 2016
Quote:
Originally Posted by Carthax
I'd try disabling any firewall or antivirus that you may have running, sometimes updates from these will try and force the game to clo [..]
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3:06 am, August 1, 2016
Quote:
Originally Posted by Carthax
While it sounds like you should have internet speeds that should be sufficient to run the game, keep in mind that speed won't matter i [..]
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3:06 am, July 30, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Out of curiosity, have you already tried the basic network troubleshooting steps we have on our support page? If you h [..]
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1:06 pm, June 30, 2016
Quote:
Originally Posted by Hesk
Hello! Please complete these steps and submit a support ticket at support.trionworlds.com with the results, so that our Tech Support team [..]
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3:06 am, June 26, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! You may want to give these troubleshooting steps a try and see if that improves these connection problems at all. If no [..]
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3:06 am, June 25, 2016
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Originally Posted by ZamboniChaos
Sorry to hear that Bevox! If these troubleshooting steps don't help you at all, contact our CS team and provide them with your ne [..]
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3:06 am, June 25, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry to hear you're having connection issues. You can give these troubleshooting steps a try if you'd like, as some o [..]
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3:06 am, June 24, 2016
Quote:
Originally Posted by ZamboniChaos
I'm glad to hear you're enjoying Trove! Regarding the lag issues you're experiencing, you may want to try these troubleshooting s [..]
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3:06 am, June 23, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry to hear you're having trouble. My first suggestion would be to try these troubleshooting steps and see if that i [..]
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1:06 pm, June 22, 2016
Quote:
Originally Posted by Hesk
Hello! Please attempt these tests and submit a support ticket from support.trionworlds.com with the results, if you're still having issue [..]
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3:06 am, June 22, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry you're having trouble Rainiie! My first suggestion would be to review this support article and see if there are any steps t [..]
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3:06 am, June 17, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry to hear you're having trouble. If none of these basic troubleshooting steps helped, please contact our CS team a [..]
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3:06 am, June 11, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! It's hard to say exactly what's causing this without more information. My first suggestion would be to review this sup [..]
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1:06 pm, June 9, 2016
Quote:
Originally Posted by Hesk
Hello! To assist with connection issues, we will need to acquire some information from you. Please complete the following tests and submi [..]
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3:06 am, June 4, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having lag issues! If none of these basic troubleshooting steps worked, contact our CS team and provide them [..]
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3:06 am, June 2, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! We have some troubleshooting steps on our support page that may be worth trying, so I'd recommend taking a look at tho [..]
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3:06 am, May 28, 2016
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Originally Posted by ZamboniChaos
Hey there Genominus! I'd suggest reviewing this support article to confirm you've tried all of the steps listed there. If none of [..]
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3:06 am, May 28, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry you're having connection trouble. My first suggestion is to try some basic network troubleshooting and see if th [..]
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3:06 am, May 7, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Naola! I'd have your friend try some basic troubleshooting steps first to see if that helps. If not, have them contact [..]
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3:06 am, May 7, 2016
Quote:
Originally Posted by Elucidator
I understand how frustrating issues like this can be. If the steps located here do not help, then I would say your best bet is to c [..]
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3:06 am, May 6, 2016
Quote:
Originally Posted by Elucidator
Sorry to hear you're having trouble with lag! Please try the steps located here. If that does not resolve your issue, please run a [..]
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1:06 pm, May 2, 2016
Quote:
Originally Posted by Elucidator
Unfortunately we aren't aware of anything in particular that would cause that at this time. You may want to try using a different m [..]
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3:06 am, May 1, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! You may want to take a look at the troubleshooting steps we have on a support page.If those don't help, get in touch w [..]
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3:06 am, April 29, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, could you provide some additional information on this bug? For more details on the kind of info we're looking for chec [..]
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3:06 am, April 29, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by PotatoRocket
This stuff is bull **** I turned off my spyware malyware a [..]
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3:06 am, April 29, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having connection trouble Volstock. In order to rule out any issues on your end, you may want to try some ba [..]
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3:06 am, April 27, 2016
Quote:
Originally Posted by ZamboniChaos
I'm sorry to hear about the connection issues you've been having! It's definitely possible this issue is on our end, but I'd like [..]
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3:06 am, April 10, 2016
Quote:
Originally Posted by ZamboniChaos
It appears this might be due to a network issue, so I'd try some basic troubleshooting and see it helps. If not, get in touch wi [..]
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3:06 am, April 10, 2016
Quote:
Originally Posted by ZamboniChaos
Network issues can be tricky, but we have a list of basic troubleshooting steps on our support page that may help you.If none of [..]
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2:06 am, March 26, 2016
Quote:
Originally Posted by ZamboniChaos
It definitely sounds like this is a network related issue, and I'd suggest reviewing our Resolving Lag And Disconnect Issues supp [..]
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2:06 am, March 23, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Check out our support article for connection issues and see if any of those steps help. If not, contact our CS team an [..]
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2:06 am, March 20, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! The first thing I would suggest is reviewing our basic troubleshooting steps for lag related issues.If none of those s [..]
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2:06 am, March 20, 2016
Quote:
Originally Posted by ZamboniChaos
It sounds like this is a network related issue, so I'd suggest taking a look at our basic connectivity troubleshooting article an [..]
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2:06 am, March 5, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Die! It sounds like this is a problem with your friend's network connection. I'd have him check out some of the basic t [..]
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2:06 am, March 3, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry to hear about the connection/latency issues you're experiencing. While this issue may be on our end, you may sti [..]
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2:06 am, February 26, 2016
Quote:
Originally Posted by ZamboniChaos
Hi Neekow! If you're having connectivity/latency issues, you might want to check out some of the basic troubleshooting steps we h [..]
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12:06 pm, December 9, 2015
Quote:
Originally Posted by Fasti
Check out my reply in this earlier thread on Battle Boxes, and post there if you have any other questions. Thanks!
Jump to po [..]
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3:06 am, June 6, 2015
Quote:
Originally Posted by Doc_L
FlabbyCat, Your computer is using your Intel HD 4600 GPU instead of the Nvidia GPU. You need to change your Optimus settings to make T [..]
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3:06 am, May 23, 2015
Quote:
Originally Posted by Fasti
Where do you have Glyph and Trove installed on your PC?Try restarting your PC with minimal background tasks running. Once it restarts, f [..]
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2:06 am, January 20, 2015
Quote:
Originally Posted by Doc_L
Quote:
Originally Posted by Atrish
Does it have to do the fact that I have 2 graphic cards being one the g [..]
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2:06 am, November 12, 2014
Quote:
Originally Posted by Doc_L
Hi Raxow, I assume you're running Windows Vista? You'll need to install service pack 2 via Windows Update: http://windows.microsoft.c [..]
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