3:06 am, April 19, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by N3tRunn3r
This "World:Login" issue is still persistent inside the Sh [..]
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3:06 am, April 19, 2018
Update 2 - Trove for PS4 is back online and ready to play!
Update 1 - Trove for PC and Xbox One are back online. Thanks, all!
Hey folks!
We're bringing all versions of Trove offline on Wednesday, A [..]
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3:06 am, April 18, 2018
Quote:
Originally Posted by PostCard
Additional Updates(PS4 Only) Fixed an issue causing invitations to sometimes fail.
Fixed a crash that could occur when changing world [..]
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3:06 am, April 18, 2018
Hey folks!
We're bringing all versions of Trove offline on Wednesday, April 18 at 8AM PDT (3PM GMT) for a patch to resolve PS4 invite issues and further reduce game crashes on all platforms. Get the [..]
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3:06 am, April 18, 2018
Additional Updates(PS4 Only) Fixed an issue causing invitations to sometimes fail.
Fixed a crash that could occur when changing worlds.
Various optimizations to reduce memory usage, which should avoid [..]
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3:06 am, April 17, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by littlenacre
Hi I am on PS4 and was logged in and experienced the frustrating l [..]
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3:06 am, April 14, 2018
Quote:
Originally Posted by Fasti
Hey there, folks.We appreciate all the feedback regarding the issue with some previous purchases being granted again to some players. On [..]
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3:06 am, April 14, 2018
Quote:
Originally Posted by Darkmoon
Greetings, Trovians! I've been reading through the feedback on this planned change since it was announced and it's clear this is an [..]
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1:06 pm, April 12, 2018
Greetings PS4 Trovians!
We know there have been a number of large issues on Trove PS4 and we wanted to spread the word on how we're planning to make this right. The plan is to start sending these item [..]
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1:06 pm, April 12, 2018
Quote:
Originally Posted by kytsu
Greetings PS4 Trovians! We know there have been a number of large issues on Trove PS4 and we wanted to spread the word on how we're pla [..]
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1:06 pm, April 12, 2018
Quote:
Originally Posted by Hesk
Please make sure to submit a support ticket at support.trionworlds.com for any issues with missing credits or items.
Jump to p [..]
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3:06 am, April 12, 2018
Quote:
Originally Posted by Fasti
Hi all, We've temporarily brought the PlayStation 4 servers offline while we investigate an issue. We apologize for the short notice, a [..]
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3:06 am, April 12, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Two_Pinky_Ringz
R we being compensated for lustrous boxes since we can't play
[..]
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3:06 am, April 12, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Lilchunka
Hopefully its for the credits and the graphical glitches
[..]
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3:06 am, April 12, 2018
Quote:
Originally Posted by Fasti
Hey all,We're bringing Trove for PC and PS4 offline at 5:30 PM PDT (12:30 AM GMT) for a quick hotfix to resolve the issue with the Vangu [..]
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3:06 am, April 12, 2018
Update 7 - 6:37 PM PDT (1:37 AM GMT) - We're back online and have more info on recent issues on the PS4 version of Trove here.Update 6 - 6:30 PM PDT (1:30 AM GMT) - We're finalizing things now and wil [..]
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3:06 am, April 12, 2018
Update 2 - Looks like we only needed a couple extra minutes and are back online. Thanks, folks!
Update 1 - The update resolved the Vanguardian damage issue but we're checking on a few last minute thi [..]
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3:06 am, April 11, 2018
Update 2 - The issue with Patrons receiving non-Patron rewards should be resolved. All players should now have the correct compensation. If you see issues with your granted items please let us know.
[..]
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3:06 am, April 11, 2018
Update 2 - We've confirmed we have the proper list of eligible players for these care packages and have started delivering them. It may still take time for the list to be complete so allow us a couple [..]
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3:06 am, April 11, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by DylanM172
Any hints to what the compensation will be? Please don’t i [..]
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3:06 am, April 11, 2018
Quote:
Originally Posted by PostCard
Additional Updates(PS4 Only) Fixed some issues causing serious graphical corruption and client crashes.
Fixed a potential crash when [..]
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3:06 am, April 11, 2018
Additional Updates(PS4 Only) Fixed some issues causing serious graphical corruption and client crashes.
Fixed a potential crash when zoning and pressing a button.
Fixed bug where you could get stuck i [..]
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3:06 am, April 10, 2018
Quote:
Originally Posted by Fasti
Please check out this post on how to report bugs so we can address them as quickly as possible. A key elements are not creating new thre [..]
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3:06 am, April 10, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by ClumsyBee
I thought the bug was fixed and i can finally set my primary club ag [..]
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3:06 am, April 10, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by ThePrettyOne
The same QA that put this version in the game?
The gr [..]
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3:06 am, April 10, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Tolerant
Does everyone get a "free" reset to their primary club?
[..]
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3:06 am, April 9, 2018
Update 1 - Hey there! Due to an issue with incorrect rewards being sent for the Shadow Tower issue we're delaying the Lustrous Gem Box care package until we've confirmed the recipients again. This mea [..]
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1:06 pm, April 7, 2018
Update 1 - It looks like some Patrons received non-Patron rewards so we're putting the rest of the grants on hold until we've corrected these errors. No one should miss out on the proper rewards but w [..]
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1:06 pm, April 7, 2018
Quote:
Originally Posted by Fasti
Yup, CS spotted issues so they are working on getting it sorted out, You won't need to post to get the right care package. They'll get t [..]
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3:06 am, April 7, 2018
Quote:
Originally Posted by Fasti
Hey folks, We're checking out reports of connection issues on the PS4 version of Trove. It appears to be mostly the EU region so please [..]
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3:06 am, April 7, 2018
Update 2 - We're back online and monitoring things closely (the missed challenge wasn't a Rampage, which is good).
While we were offline for the restart we added some back-end tech for tracking speci [..]
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3:06 am, April 6, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Pascal85fr
i can't login PS4 server EUno lustrous gem bow for me today :mad:PS [..]
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3:06 am, April 6, 2018
Quote:
Originally Posted by Fasti
Please post in an existing thread for a specific issue. Don't create new threads to ask for compensation regarding issues being discusse [..]
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3:06 am, April 6, 2018
Quote:
Originally Posted by Fasti
Hey folks,We're working to resolve the character loading issue and will likely need to do a restart to put it in place. I'lll post more [..]
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3:06 am, April 6, 2018
Quote:
Originally Posted by Fasti
Hey all, We're restarting all Trove environments at 2:30 PM PDT (9:30 PM GMT) today to release a hotfix that should reduce how often yo [..]
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3:06 am, April 6, 2018
Quote:
Originally Posted by Fasti
The servers were back online for console about 5 minutes before expected downtime and PC was up 5 minutes after. If you can't get logged [..]
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3:06 am, April 6, 2018
Quote:
Originally Posted by Fasti
Hey folks,We're doing a restart of Trove on the PC, Xbox One, and PS4 NA at 3AM PDT (10AM GMT) on April 6. There will be no download wit [..]
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3:06 am, April 6, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by tenchu12
Glyph support page broken?I have starteted a new thread but nobody an [..]
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3:06 am, April 6, 2018
Update 5 - 4:15 PM PDT (11:15 PM GMT) - Hey folks! We're not making a promise on the EU issues being completely fixed forever, but things are looking much better. We made some adjustments that went up [..]
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3:06 am, April 6, 2018
Hey folks,
We're doing a restart of Trove on the PC, Xbox One, and PS4 NA at 3AM PDT (10AM GMT) on April 6. There will be no download with this restart, it's just adding some tech to help us better i [..]
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1:06 pm, April 5, 2018
Quote:
Originally Posted by Fasti
Hey folks,Sorry this post is coming in late. The team is investigating the current issues preventing players from accessing Trove on Xbo [..]
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1:06 pm, April 5, 2018
Quote:
Originally Posted by Fasti
Hey all,We're working to get the Trove login issue resolved as quickly as possible. Check back here for regular updates.Thank you
[..]
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1:06 pm, April 5, 2018
Update 1 - 4AM PDT (11AM GMT) - The team is still focused on getting to the bottom of these login issues. Please bear with us.
Hey all,
We're working to get the Trove login issue resolved as quickly [..]
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3:06 am, April 5, 2018
Greetings, folks!
On Monday, April 2, 2018 we ran into a few bugs that were very frustrating. The bonus day for Shadow Towers wasn't properly applied to Caches and Souls, plus there was general instab [..]
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3:06 am, April 5, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by This is Veto
Tomorrow? Tomorrow we no longer get those boxes. That doesn't mak [..]
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3:06 am, April 5, 2018
Quote:
Originally Posted by Fasti
Hey folks,We just had an issue where our network connection to the EU was disrupted. We're looking into this now and expect to have an u [..]
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3:06 am, April 5, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by fruitie
Still down...
Players are online. What happens when you [..]
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3:06 am, April 5, 2018
Quote:
Originally Posted by PostCard
UpdatesFixed an issue that could prevent players who acquired the maximum number of Lustrous Gem Boxes last Wednesday from acquiring [..]
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3:06 am, April 5, 2018
Quote:
Originally Posted by Fasti
Greetings, folks!On Monday, April 2, 2018 we ran into a few bugs that were very frustrating. The bonus day for Shadow Towers wasn't prop [..]
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3:06 am, April 4, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by TJ13
No word on any progress. Also no update on the "internal" talks [..]
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3:06 am, April 4, 2018
Quote:
Originally Posted by Fasti
Hey folks,We're working to address an issue that recently dropped players connected via our EU servers. We'll keep this post updated reg [..]
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3:06 am, April 4, 2018
1:30 PM PDT (8:30 PM GMT) - The EU connectivity issue appears to be resolved now. We've been keeping an eye on it for a while now. While players are online and playing at the moment we may still need [..]
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3:06 am, April 3, 2018
Quote:
Originally Posted by Fasti
If you're still having issues please restart your PC, wait 5 minutes, and try launching Trove again. Let us know if it continues and whe [..]
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3:06 am, April 3, 2018
Quote:
Originally Posted by Fasti
We can't track multiple issues effectively in one forum thread. Please look for posts on any individual issue you're seeing and comment [..]
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3:06 am, April 3, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Jaisek
Same issue on my side.Will you retroactively give the missing items ?
[..]
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3:06 am, April 3, 2018
Quote:
Originally Posted by Fasti
Please be sure to go to the bug report forums and look for reports of each individual issue you're facing. Add comments there so we can [..]
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3:06 am, April 3, 2018
Quote:
Originally Posted by Fasti
Take a look at this thread on how to best report bugs so we can track them and get fixes applied.Here is a thread on the souls issue in [..]
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3:06 am, April 3, 2018
Quote:
Originally Posted by Fasti
The team is working to resolve the underlying issue and is working on granting the proper number of souls to players who earned them. We [..]
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3:06 am, April 3, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Demisedulous
I got 5 despoiled divinity and 14 lunar souls from um dotm this w [..]
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3:06 am, April 3, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by xeko92
I'm having a problem. Im the leader of my club and can't set it as my p [..]
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3:06 am, April 3, 2018
Quote:
Originally Posted by PostCard
Hey everyone,We're doing a restart to address the Daily Bonus for Shadow Tower Souls not applying properly for Patrons issue. Downtim [..]
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3:06 am, April 3, 2018
Hey everyone,
We're doing a restart to address the Daily Bonus for Shadow Tower Souls not applying properly for Patrons issue. This will fix the issue for players who run Shadow Towers after the hotfi [..]
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3:06 am, March 31, 2018
Quote:
Originally Posted by Fasti
Follow these steps for reporting bugs, including adding comments to existing bug reports rather than creating new threads for commonly r [..]
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3:06 am, March 30, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by kanamit
Today i started getting these issues with my map and marketplace, it's [..]
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3:06 am, March 30, 2018
Quote:
Originally Posted by Fasti
Hey there!I moved your thread to the Tech Support forums as "bugs" generally impact most players in the same way and this is l [..]
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1:06 pm, March 29, 2018
Quote:
Originally Posted by PostCard
Hey folks, Good news! There was an issue keeping Level 3 of the Gem Fixture from dropping the bonus boxes. This has been fixed, so a [..]
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3:06 am, March 29, 2018
Quote:
Originally Posted by Fasti
We're digging into this. Please make sure to ask others to report the issue here as well. Specifically if it is just this one fixture or [..]
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3:06 am, March 29, 2018
Quote:
Originally Posted by Fasti
Hey there! Please help us find the cause of issues so we can resolve them more quickly. To help with that we want to keep different iss [..]
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3:06 am, March 29, 2018
Quote:
Originally Posted by Fasti
Thanks for all the info, folks! This is extremely helpful and we have engineers looking into the thread now. We appreciate any future re [..]
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3:06 am, March 26, 2018
Quote:
Originally Posted by PostCard
Known Issues(PS4 and Xbox Only) The tutorial may crash immediately after the first **** two enemies step. This should only occur onc [..]
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3:06 am, March 26, 2018
Known Issues(PS4 and Xbox Only) The tutorial may crash immediately after the first **** two enemies step. This should only occur once per account, and should not occur again after a restart.
Attempti [..]
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1:06 pm, March 25, 2018
Quote:
Originally Posted by PostCard
Hey folks,To alleviate some server issues, we're doing a quick server restart at 9:30 PM PDT (4:30 AM GMT).The downtime is very likel [..]
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1:06 pm, March 25, 2018
Hey folks,
To alleviate some server issues being observed on PC, we're doing a quick server restart at 9:30 PM PDT (4:30 AM GMT).
The downtime is very likely to be under 30 minutes as it's a simple [..]
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2:06 am, March 15, 2018
Quote:
Originally Posted by Fasti
Can you give us more info on what was happening when you tried to make a purchase? It may help us figure out the cause. Just to be clear [..]
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2:06 am, March 9, 2018
Quote:
Originally Posted by Fasti
Hey there, Bisou. Good to see you back. Sorry to hear you're running into this issue with your club. The old Club system had many proble [..]
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2:06 am, March 8, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by pipebender
Two days, no response here and no response in my ticket.
[..]
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2:06 am, March 8, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Apofeoz
It happened 30 minutes ago and it happens a second time, but this time [..]
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2:06 am, March 7, 2018
Quote:
Originally Posted by Fasti
We're just rolled out a hotfix to address this error. You should all be good to go now. Please let us know if you're still having an iss [..]
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2:06 am, March 3, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by PowerDj
Lag seems to be due to lots of players being set free in huge worlds. [..]
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2:06 am, March 2, 2018
Quote:
Originally Posted by Fasti
Hey there!Most players aren't experiencing this issue so we'll want to troubleshoot things first. Usually this would be caused by an add [..]
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2:06 am, February 24, 2018
Quote:
Originally Posted by PostCard
Additional Updates Fixed an issue that could cause the Vanguardian to stop using abilities.
Fixed Vanguardian's Ult ability icon from [..]
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12:06 pm, February 23, 2018
Quote:
Originally Posted by PostCard
Additional UpdatesFixed a crash that could occur loading the Vanguardian in Battle Arenas.
Fixed an issue that could prevent the Vang [..]
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2:06 am, February 23, 2018
Quote:
Originally Posted by PostCard
Additional UpdatesVanguardian's ranged stance transition no longer knocks back enemies.
Vanguardian's flask consumption animation has [..]
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2:06 am, February 22, 2018
Quote:
Originally Posted by PostCard
Additional UpdatesVanguardian Fired Up and Force Flash will no longer stack.
Vanguardian's ranged combo count is now 4 shots instead [..]
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2:06 am, February 21, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by CapnTropical
Its come to my attention that the devs do nothing to stay in touc [..]
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12:06 pm, February 20, 2018
Quote:
Originally Posted by PostCard
Additional UpdatesTweaked Rampage Challenge tier completion objectives to require 1/2/3 Gigastormer kills for 1st, 2nd, and 3rd tiers [..]
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2:06 am, February 17, 2018
Quote:
Originally Posted by PostCard
New Class - VanguardianSwooping in to the spotlight, the Vanguardian’s here to save the day!
The Vanguardian packs a punch [..]
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2:06 am, February 14, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Earl_Ebi
LMAO - a 3h-downtime at 5pm GMT ????? why dont u do this patches at [..]
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2:06 am, February 10, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by ijino
time : 2:00 PM 08 febuary 2018i start to re play of the game I have re [..]
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2:06 am, February 8, 2018
Quote:
Originally Posted by Fasti
We've removed New Player Rewards from the patch before it went live (Known Issues at top). They'll return soon but we needed to fix a bu [..]
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2:06 am, February 7, 2018
Greetings, Trovians!
Earlier today we had an unexpected issue arise with the Levantis WV-4 Hoverboard mount appearing in the Trove Store as the Blocky Bonus (BB) item. The BB item was intended to be [..]
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2:06 am, February 7, 2018
Quote:
Originally Posted by Fasti
Greetings, Trovians! Earlier today we had an unexpected issue arise with the Levantis WV-4 Hoverboard mount appearing in the Trove Stor [..]
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2:06 am, February 7, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Fero_925
The Square Necessaities pack does not appear to be on the PlayStation [..]
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2:06 am, February 7, 2018
Update 2 - 10:35 AM PST (6:35 PM GMT) - We're back online. Thanks, all!
Update 1 - 10AM PST (6PM GMT) - Trove on both consoles is up and running. We're clearing up an issue on the PC version and will [..]
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2:06 am, February 6, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Summer Haas
This has been posted so many times now it should be a pinned topic [..]
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2:06 am, February 6, 2018
Quote:
Originally Posted by Fasti
In many cases this is related to a program called Razer Synapse. In those cases you can do these steps to resolve this: Open Razer Synap [..]
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2:06 am, February 3, 2018
Quote:
Originally Posted by Fasti
Hey all!So, this is not going live with this update. We caught a last minute issue and need to fix it before it hits prime time. We're e [..]
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12:06 pm, February 2, 2018
Quote:
Originally Posted by PostCard
Known Issue A change in this patch will prevent purchasing more than one of any item that unlocks a collection, even if that item is [..]
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12:06 pm, February 2, 2018
Known IssueA change in this patch will prevent purchasing more than one of any item that unlocks a collection, even if that item is tradable. This will affect the Treasure Isles merchants along with [..]
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2:06 am, January 31, 2018
Quote:
Originally Posted by PostCard
We've just released a new download that will fix one issue for PC. This will arrive for console in February.Dragons in claims will no [..]
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