3:06 am, April 11, 2018
Update 2 - The issue with Patrons receiving non-Patron rewards should be resolved. All players should now have the correct compensation. If you see issues with your granted items please let us know.
[..]
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1:06 pm, April 7, 2018
Update 1 - It looks like some Patrons received non-Patron rewards so we're putting the rest of the grants on hold until we've corrected these errors. No one should miss out on the proper rewards but w [..]
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3:06 am, April 5, 2018
Greetings, folks!
On Monday, April 2, 2018 we ran into a few bugs that were very frustrating. The bonus day for Shadow Towers wasn't properly applied to Caches and Souls, plus there was general instab [..]
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3:06 am, April 5, 2018
Quote:
Originally Posted by Fasti
Greetings, folks!On Monday, April 2, 2018 we ran into a few bugs that were very frustrating. The bonus day for Shadow Towers wasn't prop [..]
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2:06 am, March 9, 2018
Quote:
Originally Posted by Fasti
Hey there, Bisou. Good to see you back. Sorry to hear you're running into this issue with your club. The old Club system had many proble [..]
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2:06 am, February 9, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Tortorion
Hello,The suggestion is to add guides, tips and informations where p [..]
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2:06 am, January 24, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by SavageSergal
Cannot get on with Xbox1. Not sure if update ruined my credentia [..]
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3:06 am, September 21, 2017
Quote:
Originally Posted by Fasti
Hey there,Go to Google on the same network you use for the game and type "IP address."Don't post that info here for any reason [..]
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3:06 am, August 3, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Polaris0n
What is going on with the devs and the community managers of this ga [..]
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3:06 am, July 28, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Siimon
I will only show part of the text since the majority doesn't concern th [..]
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1:06 pm, July 19, 2017
Quote:
Originally Posted by Hesk
Hello! We did have a networking issue that caused temporary problems with connections, but this should no longer be an issue. If you cont [..]
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3:06 am, May 27, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! You still having issues with this? There was some server weirdness earlier that was causing problems.
Jump [..]
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1:06 pm, May 17, 2017
Quote:
Originally Posted by Hesk
Hello! You can set your setting back to default with these steps: https://support.trionworlds.com/hc/e...fault-Settings If the issue pe [..]
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1:06 pm, May 9, 2017
Quote:
Originally Posted by Hesk
Hello! From the link above, click "sign in" and to the left you'll be presented with a ticket submission option. If you have an [..]
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3:06 am, April 27, 2017
Quote:
Originally Posted by Fasti
Hey folks,We're working on addressing this issue as well as PS4 crashing. I'll check in on our progress and see where we stand at the mo [..]
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3:06 am, April 15, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! This issue should have been resolved in yesterday's hotfix. Please let me know if you continue to notice problems!
[..]
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3:06 am, April 14, 2017
Quote:
Originally Posted by Atronos
A quick note on this: we noticed some of the geo issues with the costume and did some edits to it internally to address the most egreg [..]
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2:06 am, March 24, 2017
Quote:
Originally Posted by ZamboniChaos
I'm afraid I'm having trouble understand the issue you're encountering. I attempted to reproduce the bug based on the information [..]
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2:06 am, March 5, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry for the trouble. I looked at your ticket and noticed you were running the Windows 10 Pro Insider Preview OS. Thi [..]
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12:06 pm, February 23, 2017
Quote:
Originally Posted by Hesk
Hello! Please attempt to download this Microsoft file and install it:https://www.microsoft.com/en-us/down...s.aspx?id=5555If you continue [..]
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12:06 pm, February 21, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if you're still experiencing problems. https://sup [..]
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2:06 am, January 23, 2017
Quote:
Originally Posted by Carthax
Unfortunately, there's not much to be done for peripheral issues like your mouse or keyboard having problems. I'd make sure that you [..]
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12:06 pm, January 4, 2017
Quote:
Originally Posted by Hesk
Hello! If you are using Razer Synapse, I would recommend disabling stat tracking; if it continues, you may need to turn off Synapse all t [..]
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12:06 pm, December 13, 2016
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and if you continue having problems, please submit or update a support ticket at support.trionworlds.com.h [..]
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2:06 am, December 3, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there Volstay! Are you using the Razer Synapse application by any chance? If so, you may need to go into your settings and dis [..]
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12:06 pm, December 1, 2016
Quote:
Originally Posted by Hesk
Hello! Please try these steps: https://support.trionworlds.com/hc/e...rashing-Issues If you continue having problems, please submit a s [..]
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12:06 pm, December 1, 2016
Quote:
Originally Posted by Hesk
Hello! I would recommend using the Repair option in Trove (right click on the Trove sidebar in Glyph, then choose Repair and then Yes). I [..]
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12:06 pm, December 1, 2016
Quote:
Originally Posted by Hesk
Hello! Please try these steps: https://support.trionworlds.com/hc/e...rashing-Issues If you continue having problems, please submit a s [..]
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2:06 am, November 20, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the wait! Tickets are generally answered in the order they're received, so one of our CS agents will respond as soon as [..]
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2:06 am, November 13, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the trouble! This is likely due to the recent network issues that have been affecting Trove. You can keep up to date on [..]
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2:06 am, November 12, 2016
Quote:
Originally Posted by Twixler
Quote:
Originally Posted by ForsakenHero
By broken AI take ST as an example. You got 8 players and let s [..]
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2:06 am, November 11, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by ChesneyHawkes
They already know
Yep! We're aware of the r [..]
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12:06 pm, November 3, 2016
Quote:
Originally Posted by Hesk
Hello! I can confirm that glyphcrashhandler.exe is a valid file and, from the download site, contains no viruses, trojans or other malici [..]
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12:06 pm, November 3, 2016
Quote:
Originally Posted by Hesk
Hello! This sounds as if your anti-virus is identifying GlyphCrashHandler.exe as a malicious item. I've confirmed that, from the download [..]
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3:06 am, October 27, 2016
Quote:
Originally Posted by ZamboniChaos
If you're still having crashing problems after the latest hotfix, please let me know and continue to send in your crash reports s [..]
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3:06 am, October 22, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! There are currently widespread outages that are causing major problems for a number of services.
Jump to po [..]
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3:06 am, October 22, 2016
Quote:
Originally Posted by Fasti
I'll keep updates posted on this thread on our Server Status page so please post there if you have additional questions.I want to make s [..]
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3:06 am, October 19, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! One of our players posted a potential workaround for this issue a while back, so I'd take a look at that and see if it [..]
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1:06 pm, October 11, 2016
Quote:
Originally Posted by Hesk
Hello! Please make sure you have the latest Glyph launcher here: http://ow.ly/vytQ3053sTv Once installed, if you continue having proble [..]
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1:06 pm, October 4, 2016
Quote:
Originally Posted by Hesk
Hello! If you continue having problems with the UI, I would recommend contacting tech support directly by submitting a support ticket at [..]
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3:06 am, September 30, 2016
Quote:
Originally Posted by Avarem
Our friendly Mod engineer Joe has some fixes in the build up on PTS right now! Check it out and give us any feedback.
Quote:
[..]
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1:06 pm, September 13, 2016
Quote:
Originally Posted by Hesk
Hello! Please have your friend make sure any gamepad controllers are disconnected, and if he's still having issues, please have him submi [..]
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3:06 am, August 19, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having crashing issues! Our team is still working on fixing these problems, so please continue to send in yo [..]
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1:06 pm, August 18, 2016
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if you continue having problems.https://support.tri [..]
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3:06 am, August 13, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by MrExo
I think I can find one somewhere around the house, I'll give it a [..]
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3:06 am, August 12, 2016
Quote:
Originally Posted by ZamboniChaos
Out of curiosity, are you using Razer Synapse? That program has been known to cause problems similar to what you're reporting. If [..]
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3:06 am, August 6, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry to hear you're having problems with your purchase. If you submit a support ticket, our CS team would be happy to [..]
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3:06 am, August 5, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Our CS team would need to investigate this further, but they may be able to help you. Go ahead and submit a support ti [..]
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3:06 am, August 3, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! The packs are the same, so if you purchase the pack from Steam you'll receive the Tome that's listed on our website. I [..]
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1:06 pm, August 2, 2016
Quote:
Originally Posted by Hesk
Hello! Please try disabling any 3rd party mouse software (such as Synapse, Cortex, etc.) and, if you are still having problems, please su [..]
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3:06 am, July 31, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having problems, contact our CS team and they'll be happy to help you with this!
Jump to po [..]
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3:06 am, July 30, 2016
Quote:
Originally Posted by ZamboniChaos
Glad you were able to figure this out! Closing down background programs is always a good first step when troubleshooting crashing [..]
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3:06 am, July 28, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having problems, give these troubleshooting steps a try. You can also contact our CS team directly if [..]
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3:06 am, July 27, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Vestlore
How do i fix this
Hey there Vestlore! Our servers [..]
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3:06 am, July 23, 2016
Quote:
Originally Posted by ZamboniChaos
Thanks for the additional info! Go ahead and try these troubleshooting steps and see if those help at all. If not, contact our CS [..]
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3:06 am, July 23, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! Are you still having problems? If so, these steps may help you. If those don't work, contact our CS team directly so th [..]
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3:06 am, July 17, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Llewellyn_Lionheart
It's been more than 72 hours, and I have not receiv [..]
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3:06 am, July 16, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Treehugginsanta
There is something horrible going on here IMO. The disregard t [..]
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3:06 am, July 14, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Due to some server issues yesterday, there was a period of time where these rewards were disabled. We're working to pr [..]
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3:06 am, July 14, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Due to the server problems we had yesterday, we had to disable these rewards for a time. Our team is currently working [..]
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3:06 am, July 6, 2016
Update 2 - Let's get right to it: we believe we have the fix in place for the issue we're talking about here (this fix was put in place just a short while ago).
So we can be on the same page, what fe [..]
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3:06 am, July 6, 2016
Quote:
Originally Posted by Mr. E
Weekly EventsChaos chest has been shuffled! This week's hotness is Squeakers, the flying sugar glider!
Running out of space? We got you! [..]
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3:06 am, July 6, 2016
Weekly EventsChaos chest has been shuffled! This week's hotness is Squeakers, the flying sugar glider!
Running out of space? We got you! Extra rows of Inventory Space and extra tabs in the Personal Ch [..]
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3:06 am, July 4, 2016
Quote:
Originally Posted by Carthax
If you are using a Razer mouse with Razer Synapse, you may need to update Synapse. You can do so using the link below:http://www.razer [..]
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3:06 am, June 26, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! You may want to give these troubleshooting steps a try and see if that improves these connection problems at all. If no [..]
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3:06 am, June 25, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry to hear you're having connection issues. You can give these troubleshooting steps a try if you'd like, as some o [..]
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1:06 pm, June 14, 2016
Quote:
Originally Posted by Mr. E
Testing FocusCollections UIThis week please pay special attention to the new collections UI.
MetaforgeIf you are familiar with the Metaf [..]
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3:06 am, May 29, 2016
Quote:
Originally Posted by ZamboniChaos
A fairly common issue that can cause FPS problems is having outdated video card drivers, so I'd check and see if you have any pen [..]
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3:06 am, May 26, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Noltal, it sounds like this was caused by the platform issues that occurred yesterday. This should be resolved now, but [..]
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3:06 am, May 13, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry to hear you've been having these problems. The first thing I would recommend is trying some basic troubleshootin [..]
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3:06 am, May 12, 2016
Quote:
Originally Posted by ZamboniChaos
Have you manually installed any language packs on your machine? It's possible they might cause problems with Marketplace searches [..]
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3:06 am, May 12, 2016
Quote:
Originally Posted by ZamboniChaos
Additionally, I'm curious if you've manually installed any language packs on your machine. It's possible these packs are causing [..]
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3:06 am, May 8, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having problems with this, I suggest contacting our CS team so they can investigate further. When you [..]
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3:06 am, April 27, 2016
Quote:
Originally Posted by ZamboniChaos
I'm sorry to hear about the connection issues you've been having! It's definitely possible this issue is on our end, but I'd like [..]
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3:06 am, April 26, 2016
Quote:
Originally Posted by Avarem
First of all: thank you for writing this. I know that this post and every reply means that you both care and have (at least some) confi [..]
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3:06 am, April 23, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry to hear about the troubles you're having. I reviewed your account, but I didn't see any support tickets or conta [..]
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3:06 am, April 15, 2016
Quote:
Originally Posted by Phantasie
Hi PTSers The Mantle of Power expansion contains some quality of life improvements to the Market Place. It would be helpful if a fe [..]
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3:06 am, April 9, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Schadenfroh
Nope. Still not fixed. Wow, been playing this game for like 2 week [..]
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3:06 am, April 6, 2016
Quote:
Originally Posted by ZamboniChaos
There was an issue with our network this morning that was causing login problems, but it appears to have cleared up. If you're st [..]
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3:06 am, April 2, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! FPS issues can be difficult to diagnose, but we have some basic troubleshooting steps that might help increase your pe [..]
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3:06 am, April 1, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by SloWolfe
Got to agree with Tyr on this, these problems exist now and does not [..]
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2:06 am, March 25, 2016
Quote:
Originally Posted by ZamboniChaos
Based on the information I could find, it appears this bug is being looked into by our dev team. They're working on a fix, but I [..]
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2:06 am, March 19, 2016
Quote:
Originally Posted by ZamboniChaos
Hey everybody!One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aw [..]
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2:06 am, March 17, 2016
Quote:
Originally Posted by ZamboniChaos
We were having some issues early this morning, but they should be resolved now. If you're still having problems, contact our CS t [..]
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2:06 am, March 6, 2016
Quote:
Originally Posted by ZamboniChaos
Hi Zerthox! I'd recommend checking out our technical support page. You may find some troubleshooting steps there that are helpful [..]
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2:06 am, March 6, 2016
Quote:
Originally Posted by ZamboniChaos
Hmmm, that's odd. Have you tried using a different mouse by any chance? If not, I'd give that a shot and see if it helps. Also, y [..]
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2:06 am, March 3, 2016
Quote:
Originally Posted by ZamboniChaos
Hi everyone! I'd suggest checking out our support article on basic Glyph troubleshooting steps. You may find something that helps [..]
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2:06 am, March 1, 2016
Quote:
Originally Posted by Fasti
FeaturedWinter Piñatas are leaving soon and therefore on sale now! Get them for half off this week, and any rare loot from th [..]
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2:06 am, March 1, 2016
FeaturedWinter Piñatas are leaving soon and therefore on sale now! Get them for half off this week, and any rare loot from them is doubled!
Many-Legged Adventure Boxes now drop from fallen [..]
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2:06 am, February 25, 2016
Quote:
Originally Posted by ZamboniChaos
Hi everyone! If you're encountering connectivity issues or other performance related problems, we have several basic troubleshoot [..]
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2:06 am, February 14, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having problems with your club world. Fortunately, if you get in touch with our Customer Support team, they [..]
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2:06 am, February 11, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! Thanks for submitting your crash report. That information is super useful to our development team when they investiga [..]
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2:06 am, February 3, 2016
Quote:
Originally Posted by Fasti
I just tested out the Revenant Ultimate as well, and it cancelled normally. Close out the game, right click on Trove in Glyph and select [..]
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2:06 am, January 15, 2016
Quote:
Originally Posted by Fasti
What happens in situations like this is that the database ran into problems and crashed. Once back online, if a database you're connecte [..]
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2:06 am, January 14, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by xxx_dathreshgod_xxx
nice to see them do something about the problems.i was jus [..]
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2:06 am, January 9, 2016
Quote:
Originally Posted by Fasti
An error #5041 (most errors that aren't in the 1,000 or 2,000 range) usually indicates an error with Windows. If you recently did a rese [..]
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2:06 am, January 6, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Kuroi_Karasu
Every fire traps don't work in any dungeons.There's some problems [..]
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2:06 am, January 6, 2016
Quote:
Originally Posted by TimW
We did need to change the way that keyboard input is handled to make it possible to support non-QWERTY keyboard layouts on both Windows a [..]
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2:06 am, December 18, 2015
Quote:
Originally Posted by Fasti
We were just down for about 15 minutes this morning. If you still can't get online, reach out to our support team so we can work with yo [..]
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2:06 am, October 30, 2015
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by chaosspyder
Is anyone else having an issue with this? It worked yesterday wit [..]
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