1:06 pm, April 12, 2018
Greetings PS4 Trovians!
We know there have been a number of large issues on Trove PS4 and we wanted to spread the word on how we're planning to make this right. The plan is to start sending these item [..]
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1:06 pm, April 12, 2018
Quote:
Originally Posted by kytsu
Greetings PS4 Trovians! We know there have been a number of large issues on Trove PS4 and we wanted to spread the word on how we're pla [..]
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1:06 pm, April 5, 2018
Quote:
Originally Posted by Fasti
Hey folks,Sorry this post is coming in late. The team is investigating the current issues preventing players from accessing Trove on Xbo [..]
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3:06 am, March 30, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Summer Haas
Fasti, do you still plan to do the pre-announcements with a teaser [..]
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2:06 am, March 21, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Lunar
Hey since nothings on sale, can we change it to a class that has costume [..]
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2:06 am, March 13, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Dohep
I’m sorry fasti I don’t want to be confused does tha [..]
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2:06 am, March 9, 2018
Quote:
Originally Posted by Fasti
Hey there, Bisou. Good to see you back. Sorry to hear you're running into this issue with your club. The old Club system had many proble [..]
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2:06 am, March 3, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Mr0da0dragon
Hello, I would like to address a problem with the trove lore. In [..]
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2:06 am, February 7, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Fero_925
The Square Necessaities pack does not appear to be on the PlayStation [..]
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2:06 am, January 25, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Burn1ngR4g3
Heya, as you said "We will release the names of characters th [..]
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2:06 am, January 19, 2018
Quote:
Originally Posted by Phantasie
Hi MandiblesIronically, a club on XBox was reported as causing members to crash just recently. We spent a fair bit of time tracking [..]
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2:06 am, January 3, 2018
Quote:
Originally Posted by Fasti
Hi,Sorry to hear about your trouble jumping. Do you have any add-ons for Trove? If so, disable all of them, please. After they are disab [..]
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12:06 pm, January 1, 2018
Quote:
Originally Posted by Phantasie
Quote:
Originally Posted by bobthedank
I bought 50 dollars of credits accidently to xbox one instead o [..]
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12:06 pm, December 20, 2017
Update 3 - The restart seemed to resolve the issue. We're keeping an eye on things and will update here again if we see any additional issues.
Update 2 - Looks like we'll need to restart the PS4 EU s [..]
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2:06 am, December 16, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Summer Haas
Thanks so much for acknowledging this. It's nice to finally hear s [..]
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2:06 am, December 14, 2017
Quote:
Originally Posted by Fasti
Hey all,Late arriving question thread for this week. Sorry about that. :(Ask away and we'll answer as many as we can on the stream this [..]
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12:06 pm, November 28, 2017
Quote:
Originally Posted by PostCard
ClubsFixed an issue with some club UI screens displaying the rank setting list for members improperly.
Fixtures can no longer be plac [..]
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12:06 pm, November 28, 2017
Update: After reviewing the contents of this hotfix, we've concluded that it does not contain the removal of tethering. However, the change to remove tethering is still coming in a future hotfix, it j [..]
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2:06 am, November 23, 2017
Quote:
Originally Posted by Fasti
Hey there,It looks like this change did make it in for Adventures but we missed adding a patch note. I've gone back and added it as the [..]
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2:06 am, November 22, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Trovingnion
I've unlocked 2 golden chaos chests and a few reg CCs and got the [..]
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2:06 am, November 17, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Destinyboy51
I'm a player that is a beta player and someone who has spent hund [..]
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3:06 am, October 26, 2017
Quote:
Originally Posted by PostCard
Additional UpdatesA Club UI bug fix sampler pack has arrived.
The blue color for player names have been removed. They may return som [..]
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3:06 am, October 25, 2017
Update 4 - 12:20 PM PDT (7:20 PM GMT) - The PC and PS4 NA versions of Trove are online and ready to play. We're restarting the Xbox One and PS4 EU servers now to confirm the network issue is resolved [..]
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3:06 am, October 4, 2017
Update #5 - 1PM PDT (8PM GMT) - All versions of Trove are online now. Thanks so much for being awesome!Update #4 - 12:15 PM PDT (7:15 PM GMT) - Sorry for the delayed update, folks. Trove on PS4 North [..]
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3:06 am, September 23, 2017
Quote:
Originally Posted by Fasti
Hey there,Sorry for the confusion, but the items from most packs are not tradable, including Class Coins. The packs mostly work to give [..]
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3:06 am, September 14, 2017
Quote:
Originally Posted by Fasti
Hey there,Sorry for the delayed response. If you can answer a couple questions it may help us figure out the root cause.How long have yo [..]
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3:06 am, September 12, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by jtmal
The servers just went down a few minutes ago (4:30 pm Eastern/1:30pm Pac [..]
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1:06 pm, September 6, 2017
Quote:
Originally Posted by Fasti
Hey folks,Sorry this is coming late. Get your questions posted for the stream ASAP and we'll answer as many as we can here and on the li [..]
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3:06 am, September 2, 2017
Quote:
Originally Posted by Phantasie
Hi GameAwareSorry you are having issues.Could you please PM me:Your XBox Gamertag
Approximate time and timezone you tried logging in [..]
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3:06 am, September 1, 2017
Quote:
Originally Posted by PostCard
Stability Improvements Fixed a server crash that could cause queuing when trying to enter the game
Optimized various UI components to [..]
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3:06 am, August 26, 2017
Quote:
Originally Posted by Morticus
Quote:
Originally Posted by Bec
I'm sorry, but what does this mean? "ore that drops the rare ore&q [..]
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3:06 am, August 26, 2017
Quote:
Originally Posted by Phantasie
Hi StaraRajaThanks for the reply and sorry for the issue :( I know stuff like this is frustrating.In this case, if you don't mind, t [..]
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3:06 am, August 23, 2017
Quote:
Originally Posted by Fasti
Thanks for the feedback. We're sorry to see you go but we can understand your concerns.1. Bug fixes are handled based on priority. For t [..]
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3:06 am, August 8, 2017
Quote:
Originally Posted by ZamboniChaos
There's a current display bug that shows the incorrect amount of required materials in some cases. Sorry for the confusion; we're [..]
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3:06 am, August 1, 2017
Quote:
Originally Posted by Fasti
Sorry about that, folks. This was a lobby crash that required a restart. After the restart we were back up and running normally.We appre [..]
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3:06 am, July 26, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! If you submit a support ticket, our CS team will take a look at this and may be able to help.
Jump [..]
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3:06 am, July 21, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry to hear you're having trouble. If you submit a support ticket, our CS team would be happy to look into this!
[..]
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3:06 am, July 20, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Tralaxx
hi, sorry to bother. i won a dragon on the trove official stream about [..]
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3:06 am, July 1, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Rinaly
Thanks, Fasti :)
You should have the code in your Twitch in [..]
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3:06 am, June 30, 2017
Quote:
Originally Posted by Fasti
Hey there! This should be clearing up soon. There was an issue that prevented currency from displaying properly but nothing is lost. So [..]
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3:06 am, June 28, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having trouble. If you're still missing these items, submit a ticket so our CS team can take a look!
[..]
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3:06 am, June 14, 2017
Quote:
Originally Posted by Fasti
Hey all,The Ladybug Invasion was always planned to start today but due to an error it was not properly displayed as "coming soon.&q [..]
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3:06 am, June 14, 2017
Quote:
Originally Posted by Fasti
Hey all,The Ladybug Invasion was always planned to start today but due to an error it was not properly displayed as "coming soon.&q [..]
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3:06 am, June 8, 2017
Quote:
Originally Posted by Fasti
Hey there,I'm really sorry to hear you've run into this problem. While we don't have access to the PS4 billing system to refund purchase [..]
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3:06 am, June 7, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Chronozilla
Bulldog is probably sleeping on the job, just wait for him to noti [..]
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3:06 am, June 7, 2017
Quote:
Originally Posted by Din Othar
Quote:
Originally Posted by Fasti
Hey folks,Get your questions in for this week and we'll do our best [..]
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3:06 am, June 7, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by This is Veto
is this just for PC? Console doesn't seem to have this live yet.
[..]
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3:06 am, May 18, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! If you submit a support ticket, our CS team would be happy to look into this for you.
Jump to post [..]
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3:06 am, May 18, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having trouble! I'd take a look at these troubleshooting steps and see if they help you. If not, submit a ti [..]
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3:06 am, May 12, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by DylanM172
I had won a twitch giveaway on February 24th for a carpet mount (twi [..]
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3:06 am, May 12, 2017
Quote:
Originally Posted by Morgana
Hey there!It looks like we did send you a code back in February, but it seems the Twitch message system ate it! So sorry about that. I [..]
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3:06 am, April 27, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! If you submit a support ticket, our CS team will be happy to look into this for you.
Jump to post. [..]
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3:06 am, April 27, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Currently, there is no refer-a-friend program available on consoles and we don't have any updates on when/if this will [..]
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3:06 am, April 19, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by TotalBlank
So I received another reply from customer support and guess [..]
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3:06 am, April 15, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'm sorry for the frustration. I looked at your account, and it appears the issue here is related to a specific purcha [..]
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3:06 am, April 15, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry for the trouble. You should be able to work around this by joining on a friend who's already in-game. Hope this [..]
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1:06 pm, April 13, 2017
Quote:
Originally Posted by Phantasie
Hi BrayerThere is a post about the on-going EU connectivity issues here: http://forums.trovegame.com/showthre...l=1#post750858 ( tho [..]
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3:06 am, April 13, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was still moving up the queue, but I'm sorry you haven't received a reply yet. Our team is wor [..]
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3:06 am, April 13, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there, I'm sorry for the frustration. If you're having trouble submitting a ticket, you can simply send an email to support@t [..]
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3:06 am, April 13, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry for the trouble. Out of curiosity, have you tried editing your .cfg file to force your game to run in windowed m [..]
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3:06 am, April 11, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry you're having trouble logging in. Have you tried joining on a friend that was already in-game by any chance?
[..]
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3:06 am, April 11, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! You can't equip multiple gems with the same ability, so that's likely what's happening here. Sorry for the confusion!
[..]
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3:06 am, April 11, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry it's taken so long for you to receive a response. I confirmed your tickets are moving up the queue, so our CS te [..]
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3:06 am, April 8, 2017
Quote:
Originally Posted by Fasti
Hey there!Sorry for the long wait for a reply. Still having an issue? Submit a ticket for us and we'll work with you to get this sorted [..]
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3:06 am, April 7, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by SausageBlaster
So I realized that I have all my twinkling tomes missing.. Had [..]
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3:06 am, April 5, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Online_Hades
Hi there! today 4-4-2017 i got a trove update and when i w [..]
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3:06 am, April 2, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry for the wait! Our team will review your ticket as soon as they take care of the ones in front of yours.
Jump to [..]
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3:06 am, April 1, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry to hear your experience with Trove hasn't been a smooth one. Fortunately, we're releasing a patch next week that [..]
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3:06 am, March 30, 2017
Quote:
Originally Posted by Fasti
Hey all,We're locked in and ready to go on Friday for the first livestream from the new office! Sorry this thread is going up late in th [..]
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3:06 am, March 29, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Our team is aware of this issue and they're currently investigating. Sorry for the trouble!
Jump to post...
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2:06 am, March 25, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having trouble! Have you contacted our CS team? They may be able to help you with this!
Jump to p [..]
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2:06 am, March 24, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I'm sorry for the wait, but our CS team is working through a large amount of tickets at the moment. You'll receive a r [..]
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2:06 am, March 19, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! If you submit a support ticket, our CS team can look into this and grant you any rewards you may be missing.
[..]
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2:06 am, March 19, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry for the trouble! Our team is working a fix for this now so keep an eye on future patch notes for updates!
Jump t [..]
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2:06 am, March 17, 2017
Quote:
Originally Posted by Fasti
Hey there,Thanks for calling it out. We're following up to see why the beta text is still up and will get it removed ASAP. It is still c [..]
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2:06 am, March 16, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! The free boxes mentioned here can be located in the "Deals" tab now. Sorry for the confusion!
Jum [..]
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2:06 am, March 13, 2017
Quote:
Originally Posted by GM Talriel
Hey Vanquish! We are very sorry to hear that you are still having trouble. We would like for you to go ahead and create a support t [..]
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2:06 am, March 13, 2017
Quote:
Originally Posted by GM Talriel
Hey there, Silk. We are very sorry to hear about this issue. Have you tried the troubleshooting steps found here? If so, and you ar [..]
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2:06 am, March 5, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry for the trouble. I looked at your ticket and noticed you were running the Windows 10 Pro Insider Preview OS. Thi [..]
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2:06 am, March 3, 2017
Quote:
Originally Posted by Fasti
I suspect it can be tough to have insight into the daily routine of an Executive Producer. He's in the California HQ and I am in Austin [..]
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2:06 am, March 2, 2017
Quote:
Originally Posted by Fasti
Hey all!This thread is going up much later than usual. Sorry about that!Please get your questions in for the dev team. We have officiall [..]
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2:06 am, March 1, 2017
Quote:
Originally Posted by ZamboniChaos
I'm sorry for the delay Mooncloud. Our CS team is currently working through an incredibly large amount of tickets, which means ou [..]
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2:06 am, February 28, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by TreTurkey
When i asked somethign in the global chat this dude asked me if i wa [..]
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2:06 am, February 24, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! I noticed you already submitted a ticket, so our CS team will review it as soon as possible.
Jump [..]
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2:06 am, February 23, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I confirmed your ticket was still moving up the queue, and our team will reply as soon as they can. Sorry for the wait [..]
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2:06 am, February 20, 2017
Quote:
Originally Posted by GM Talriel
Good afternoon,We are very sorry to hear about the issue you are experiencing. We would like for you to go ahead and create a suppo [..]
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2:06 am, February 20, 2017
Quote:
Originally Posted by GM Talriel
Good afternoon,We are very sorry to hear about the issue you are experiencing. We would like for you to go ahead and create a suppo [..]
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2:06 am, February 20, 2017
Quote:
Originally Posted by GM Talriel
Good afternoon,We are very sorry to hear about the issue you are experiencing. We would like for you to go ahead and create a suppo [..]
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2:06 am, February 20, 2017
Quote:
Originally Posted by GM Talriel
Good afternoon,We are sorry to hear about this issue you are experiencing. We would like for you to go ahead and submit a support t [..]
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2:06 am, February 20, 2017
Quote:
Originally Posted by GM Talriel
Good afternoon,We are very sorry to hear about the issue you are experiencing. We would like for you to go ahead and create a suppo [..]
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2:06 am, February 18, 2017
Quote:
Originally Posted by Twixler
Thanks for the notes! Hope you enjoyed the goats. Sorry for the lack of game play at the end ... we had planned to show off some mini- [..]
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2:06 am, February 17, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having trouble with this! If you submit a ticket, our CS team would be happy to look into this for you.
[..]
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2:06 am, February 17, 2017
Quote:
Originally Posted by Fasti
Hey there,The confusion here was my fault. I try to be sure to be very clear in posts when something is PC only. In this case, I wasn't [..]
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2:06 am, February 16, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry for the trouble! This is actually a known issue our team is currently working on. You can find more info in this [..]
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2:06 am, February 15, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry for the trouble! This is a known issue our team is still working on. You can find more info in this thread!
Jump [..]
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2:06 am, February 8, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry for the trouble. If you submit a support ticket, our CS team would be happy to look into this for you!
[..]
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2:06 am, February 7, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by saulxd10
Im gonna says u all my latest experience with the game. Yesterday i w [..]
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2:06 am, February 1, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Our team is aware of this issue and they're currently investigating. Sorry for the trouble!
Jump to post...
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2:06 am, February 1, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry for the trouble! I'd take a look at these troubleshooting steps and give them a try. If those don't help, contac [..]
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2:06 am, February 1, 2017
Update 2 - 11:30 AM PST (7:30 PM GMT) - We're back folks! Thanks for being awesome. :)Update 1 - 10:40 AM PST (6:40 PM GMT) - Sorry for the wait on this update, folks. Our maintenance is running longe [..]
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