3:06 am, April 17, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by littlenacre
Hi I am on PS4 and was logged in and experienced the frustrating l [..]
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1:06 pm, April 12, 2018
Quote:
Originally Posted by Hesk
Please make sure to submit a support ticket at support.trionworlds.com for any issues with missing credits or items.
Jump to p [..]
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3:06 am, April 3, 2018
Quote:
Originally Posted by Fasti
Please read this post for steps on how to submit a bug report.A list of bugs isn't a good way to get word out to players on the status o [..]
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3:06 am, March 31, 2018
Quote:
Originally Posted by Fasti
Follow these steps for reporting bugs, including adding comments to existing bug reports rather than creating new threads for commonly r [..]
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3:06 am, March 30, 2018
Quote:
Originally Posted by Fasti
Hey there!I moved your thread to the Tech Support forums as "bugs" generally impact most players in the same way and this is l [..]
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3:06 am, March 29, 2018
Quote:
Originally Posted by Fasti
Hey there! Please help us find the cause of issues so we can resolve them more quickly. To help with that we want to keep different iss [..]
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2:06 am, March 8, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by pipebender
Two days, no response here and no response in my ticket.
[..]
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2:06 am, March 8, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Apofeoz
It happened 30 minutes ago and it happens a second time, but this time [..]
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2:06 am, March 2, 2018
Quote:
Originally Posted by Fasti
Hey there!Most players aren't experiencing this issue so we'll want to troubleshoot things first. Usually this would be caused by an add [..]
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12:06 pm, February 10, 2018
Quote:
Originally Posted by Junebug
Call for Costumes and Dragons!Hello, modders!It's that time again! I am opening up the mod submissions thread, this time for costumes [..]
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2:06 am, February 10, 2018
Quote:
Originally Posted by Fasti
Try to access the support site to submit a ticket. If it works, explain the situation in the ticket so they can work with you. Try setti [..]
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2:06 am, February 1, 2018
Quote:
Originally Posted by Fasti
Hey there,It's difficult to say what happened specifically without doing some digging into the gem before and after augmentation so plea [..]
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2:06 am, January 31, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by LegitSting
I had bought something on the deals tab but had not recieved the fr [..]
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2:06 am, January 18, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by dsadsa
I followed every step but i cant see any option for quitting the abo. p [..]
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2:06 am, January 17, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by SadDeath
I planted 500 mushroom trees under a hole in my club world, i left th [..]
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2:06 am, January 13, 2018
Quote:
Originally Posted by Fasti
Hey there, If you're having trouble making a purchase please submit a ticket. The support team will follow up with you directly.
[..]
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12:06 pm, January 11, 2018
Quote:
Originally Posted by Hesk
For any issues with lost or missing loot, please submit a support ticket at support.trionworlds.com, or email support@trionworlds.com dir [..]
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2:06 am, January 3, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Ithiridiel
And now i started to get grandom CTDs without any error message, on [..]
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2:06 am, December 30, 2017
Quote:
Originally Posted by Fasti
I am seeing reports from other players about issues with purchases earlier today, so following up here to see if they have come through [..]
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2:06 am, December 30, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by SiNisterTrauma
Thank you for your help. How will i know if the problem is reso [..]
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2:06 am, December 23, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Axa
The servers is basically unplayable, can't you guys just ignore all of us [..]
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2:06 am, December 14, 2017
Quote:
Originally Posted by Fasti
Hey there,It sounds like you're logging into a different account. Try using another email address to sign into Glyph. If you're still ha [..]
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2:06 am, December 14, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Brayer
Thanks Trion for including the details of the Fragments in your blog AF [..]
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2:06 am, November 22, 2017
Quote:
Originally Posted by Fasti
If you can't login at all, be sure to submit a ticket right away. Our support team will work with you to get this resolved ASAP.While yo [..]
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2:06 am, November 17, 2017
Quote:
Originally Posted by Fasti
Hey there,In just about 100% of cases this means you're logging into Glyph with a different email address than the one with the classes [..]
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2:06 am, November 16, 2017
Quote:
Originally Posted by Fasti
Can you provide as much info as possible so we can learn more? If you prefer, submit a ticket so the support team can work with you one [..]
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2:06 am, November 14, 2017
Quote:
Originally Posted by Fasti
It does sound like there's some sort of data issue there. If possible can you completely uninstall Trove and Glyph from your computer, r [..]
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2:06 am, October 31, 2017
Quote:
Originally Posted by Fasti
Hey there,Whenever you run into an in-game issue like not receiving a reward, go ahead and submit a ticket. The only people who can look [..]
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3:06 am, October 24, 2017
Quote:
Originally Posted by Fasti
We have a pinned post for technical issues. Try the Glyph troubleshooting listed there. If that doesn't resolve the issue, submit a tick [..]
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3:06 am, October 19, 2017
Quote:
Originally Posted by Fasti
For every in-game issue, like not getting a thing, definitely submit a ticket so our support team can investigate for you.
Ju [..]
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3:06 am, October 11, 2017
Quote:
Originally Posted by Fasti
Hey there,We want to keep the forum thread visible so players can see the info, but we need to make sure it avoids "naming and sham [..]
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3:06 am, October 11, 2017
Quote:
Originally Posted by Fasti
Trove Twitter GiveawayOfficial Rules and Conditions NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND WILL NOT INCREASE YOU [..]
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3:06 am, October 6, 2017
Quote:
Originally Posted by Fasti
Hi there! The Loot Collector has a Buyback option that lets you get your items back if used within 24 hours. If you miss that window yo [..]
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3:06 am, October 6, 2017
Quote:
Originally Posted by Fasti
Error codes in the 5000 range are generally related to Windows/OS issues. It means that something in the operating system is blocking in [..]
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1:06 pm, October 5, 2017
Quote:
Originally Posted by Hesk
Hello! I would recommend trying these steps; if the issue persists, please submit a support ticket at support.trionworlds.com.https://sup [..]
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1:06 pm, October 3, 2017
Quote:
Originally Posted by Hesk
Hello! If you've recently updated to High Sierra on a MAC, this is a known issue, and our engineering team is working on a resolution. If [..]
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3:06 am, September 29, 2017
Quote:
Originally Posted by Fasti
Just to make sure everyone who wants to have more context for the discussion sees our previous response to this issue I'm linking it in [..]
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1:06 pm, September 28, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com with the name of your item and the last time you know you had it, and we [..]
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1:06 pm, September 22, 2017
Quote:
Originally Posted by Fasti
The Meteor Chase event ended on Tuesday, so those quests will be gone now. If you go to any adventure world and approach a dungeon it sh [..]
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3:06 am, September 22, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by laethiem
I am asking you to PLEASE PLEASE PLEASE consider adding a reporting s [..]
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1:06 pm, September 9, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if the issue persists. https://support.trionworlds [..]
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3:06 am, September 9, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by jejaz
today logged on and did some fliping and sunligh tbulb farming i had got [..]
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1:06 pm, September 7, 2017
Quote:
Originally Posted by Hesk
Hell! Unfortunately, we're unable to discuss bans on the forums, but if you submit a support ticket at support.trionworlds.com, or email [..]
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3:06 am, September 7, 2017
Quote:
Originally Posted by Fasti
Hey there,If anyone is on the last quest of Meteor Chase but has already collected the Scout Saucer mount please submit a ticket.The sup [..]
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3:06 am, September 6, 2017
Quote:
Originally Posted by Fasti
I removed the images from the post as our forum rules prohibit calling out players on the forums for their in game activities. However, [..]
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1:06 pm, August 30, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if the issue persists.https://support.trionworlds.c [..]
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1:06 pm, August 30, 2017
Quote:
Originally Posted by Hesk
Hello! This issue can often be resolved by changing your sound properties to "2 channel, 16 bit, 48000 Hz (DVD Quality)." How e [..]
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1:06 pm, August 30, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if the issue persists.https://support.trionworlds.c [..]
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1:06 pm, August 27, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with lost or missing items or currency, please make sure to submit a support ticket at support.trionworlds.com.
[..]
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1:06 pm, August 27, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and if the issue persists, please submit a support ticket at support.trionworlds.com.https://support.trion [..]
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1:06 pm, August 24, 2017
Quote:
Originally Posted by Hesk
Hello! I would recommend restarting your MAC entirely, and purging any temporary internet files. If you continue having issues, please su [..]
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1:06 pm, August 24, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com, so that we can investigate this person for any potential v [..]
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1:06 pm, August 23, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com and we'll be happy to troubleshoot with you. In the meantime, I'd recomm [..]
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1:06 pm, August 23, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if the issue persists.https://support.trionworlds.c [..]
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1:06 pm, August 23, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com and we will be happy to help troubleshoot this issue with you.
[..]
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1:06 pm, August 23, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com and we'll be happy to look into this for you.
Ju [..]
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1:06 pm, August 23, 2017
Quote:
Originally Posted by Hesk
Hello! I've submitted a bug report on this issue, so please keep an eye on upcoming patch notes for any potential fixes.
Jump [..]
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1:06 pm, August 23, 2017
Quote:
Originally Posted by Hesk
Hello! Thank you for the reports. I've submitted a bug report on this issue, so please keep an eye on upcoming patch notes for any potent [..]
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1:06 pm, August 22, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com so that our Customer Service team can investigate this with [..]
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3:06 am, August 15, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there, we're still working on permanent fix for this issue. In the meantime, were performing periodic grants to players who c [..]
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1:06 pm, August 9, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com so that our Customer Service team can investigate and, if p [..]
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1:06 pm, August 9, 2017
Quote:
Originally Posted by Hesk
Hello! Thank you for your report. I've submitted a bug report on this issue, so please keep an eye on upcoming patch notes for any potent [..]
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3:06 am, August 8, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! This is known bug, and if you submit a support ticket our CS team can help you recover the missing items!
J [..]
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1:06 pm, August 3, 2017
Quote:
Originally Posted by Hesk
Hello! What specific issue are you having changing the resolution from the appdata? From %appdata%/Trove/Trove.cfg you should see the fol [..]
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1:06 pm, August 2, 2017
Quote:
Originally Posted by Hesk
Hello! If this issue is persisting, please submit a support ticket at support.trionworlds.com so that we can troubleshoot with you.
[..]
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1:06 pm, August 2, 2017
Quote:
Originally Posted by Hesk
Hello! Please provide more details on your issue, or submit a support ticket at support.trionworlds.com and we'll be happy to investigate [..]
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1:06 pm, August 2, 2017
Quote:
Originally Posted by Hesk
Hello! If this issue is persisting, please submit a support ticket at support.trionworlds.com and we'll be happy to troubleshoot with you [..]
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3:06 am, August 2, 2017
Quote:
Originally Posted by Fasti
Closing up the thread for two primary reasons.Our forums aren't a place to complain about other players. Posting with a broad brush to d [..]
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1:06 pm, August 1, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with missing rewards, please make sure to submit a support ticket at support.trionworlds.com so that our Customer S [..]
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3:06 am, July 28, 2017
Quote:
Originally Posted by Fasti
Are you able to submit a ticket? If you include your code in the ticket as well we can look into the cause of the error.
Jump [..]
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1:06 pm, July 26, 2017
Quote:
Originally Posted by Hesk
Hello! I would recommend completing these tests, then submitting a support ticket at support.trionworlds.com so that our Tech Support tea [..]
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3:06 am, July 26, 2017
Calling all Trovians,
My name is Ricky “Din Othar” White, and I’m the Senior Producer for Trove. The last few months have flown by faster than Scintilla in a hurry! I& [..]
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3:06 am, July 26, 2017
Quote:
Originally Posted by Fasti
Calling all Trovians, My name is Ricky “Din Othar” White, and I’m the Senior Producer for Trove. The la [..]
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3:06 am, July 26, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry to hear that! If you submit a support ticket, our CS team will take a look at this and may be able to help.
Jump [..]
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3:06 am, July 25, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by monsteradam8
I wantet to change my gem. It will be deleted ok . The gem delete [..]
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3:06 am, July 21, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry to hear you're having trouble. If you submit a support ticket, our CS team would be happy to look into this!
[..]
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1:06 pm, July 20, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com with the name and description of the item you included here, and our Cus [..]
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1:06 pm, July 19, 2017
Quote:
Originally Posted by Hesk
Hello! We did have a networking issue that caused temporary problems with connections, but this should no longer be an issue. If you cont [..]
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3:06 am, July 19, 2017
Quote:
Originally Posted by Fasti
Hi there!Submit a ticket so our support team can check this out for you. Make sure to include any info you think is relevant so we can f [..]
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1:06 pm, July 18, 2017
Quote:
Originally Posted by Hesk
Hello! If this issue is persisting, please try these steps, and submit a support ticket at support.trionworlds.com if it continues. http [..]
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1:06 pm, July 18, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit that support ticket, but one additional step you should try is to right-click on Glyph (or Steam, if ru [..]
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1:06 pm, July 18, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket for this issue, so that Customer Service can investigate and, if they can confirm the [..]
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3:06 am, July 18, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by ZgOrangePanda
I bought some pearls for a good price earlier. I was going to us [..]
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3:06 am, July 18, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by DizzyPhysics
Hello there im the Leader of club that was terraformed, club know [..]
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3:06 am, July 12, 2017
Quote:
Originally Posted by Fasti
Hey folks,The QA team confirmed the issue. Roughly every twelve hours we're going through and granting the Floral Fantasy Aura to player [..]
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3:06 am, July 7, 2017
Quote:
Originally Posted by Junebug
Greetings, modders!It's that wonderful time again! I am accepting 10 costumes for an upcoming update. If you would like your mods to b [..]
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1:06 pm, July 6, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com as this will likely require direct Customer Service intervention to fix. [..]
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1:06 pm, July 6, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com, as this will require a Customer Service agent to investiga [..]
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1:06 pm, July 6, 2017
Quote:
Originally Posted by Hesk
Thank you for the report! I've submitted a bug report on this issue, so please keep an eye on upcoming patch notes for any potential fixe [..]
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3:06 am, July 6, 2017
Quote:
Originally Posted by Fasti
Thanks for calling this out. I've reported it to the dev and QA team. Submit a ticket about the regemerators and the support team will i [..]
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1:06 pm, July 5, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com so that our tech support team can troubleshoot these issues with you.
[..]
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1:06 pm, July 5, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com and we will be happy to investigate this issue.
Jump to post. [..]
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1:06 pm, June 28, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure you've submitted a support ticket, so that our Customer Service team can investigate the issue for any possible r [..]
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3:06 am, June 28, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having trouble. If you're still missing these items, submit a ticket so our CS team can take a look!
[..]
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3:06 am, June 28, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Our team is aware of this issue and they're working on a fix. In the meantime, I'd submit a ticket so our CS team can [..]
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3:06 am, June 28, 2017
Quote:
Originally Posted by Fasti
Hi there,Client crashes aren't related to the servers and there have been no server crashes today. When you do crash are you prompted to [..]
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1:06 pm, June 22, 2017
Quote:
Originally Posted by Hesk
Hello! If the player is offering in-game currency (such as flux or items) that is legitimate and does not need to be reported. If they ar [..]
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1:06 pm, June 22, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with missing items or lost progress, please submit a support ticket at support.trionworlds.com so that our Customer [..]
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1:06 pm, June 21, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com so that our Customer Service team can investigate.
[..]
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1:06 pm, June 20, 2017
Quote:
Originally Posted by Hesk
Hello! I would recommend these steps:https://support.trionworlds.com/hc/e...raphics-IssuesIf the issue persists, please submit a support [..]
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