2:06 am, March 8, 2018
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Originally Posted by Fasti
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Originally Posted by pipebender
Two days, no response here and no response in my ticket.
[..]
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2:06 am, December 23, 2017
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Originally Posted by Fasti
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Originally Posted by Axa
The servers is basically unplayable, can't you guys just ignore all of us [..]
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3:06 am, September 22, 2017
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Originally Posted by Fasti
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Originally Posted by laethiem
I am asking you to PLEASE PLEASE PLEASE consider adding a reporting s [..]
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3:06 am, April 28, 2017
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Originally Posted by ZamboniChaos
Hey there! I just checked your account and I wasn't able to locate your ticket. Could you provide me with the ticket's reference [..]
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3:06 am, April 7, 2017
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Originally Posted by Fasti
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Originally Posted by IQYU
It has been over a week now since I submitted my ticket. I was wondering [..]
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3:06 am, April 1, 2017
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Originally Posted by ZamboniChaos
Hey there! You'll need to sign-in to submit a ticket. Alternatively, you can simply send an email to support@trionworlds.com.
[..]
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3:06 am, March 29, 2017
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Originally Posted by ZamboniChaos
Hey there! Our team is working through a large amount of tickets at the moment, so it may take a few days before we're able to re [..]
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2:06 am, February 28, 2017
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Originally Posted by Fasti
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Originally Posted by TreTurkey
When i asked somethign in the global chat this dude asked me if i wa [..]
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2:06 am, February 26, 2017
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Originally Posted by ZamboniChaos
Due to the amount of tickets in our queue, it will likely take several days for our CS team to review your ticket. Thanks for you [..]
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2:06 am, February 23, 2017
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Originally Posted by Fasti
Hey there,On our livestream last week we streamed from the Xbox One for a bit. During that stream the devs tossed out pinatas that are n [..]
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2:06 am, February 21, 2017
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Originally Posted by Fasti
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Originally Posted by SkyRider3217
I saw the response now, thank you for letting me know. Though I [..]
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2:06 am, February 12, 2017
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Originally Posted by ZamboniChaos
Hey there! I noticed you submitted your ticket today, and it may take a few days before our team is able to review your ticket. T [..]
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12:06 pm, January 13, 2017
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Originally Posted by Fasti
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Originally Posted by NecroNikka
I accidentally threw it in the trash thinking it was a DDE shard (d [..]
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2:06 am, January 2, 2017
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Originally Posted by Carthax
Swegger, it sounds like your connection has a better time trying to connect to our EU servers, so I'd start by making sure you're conn [..]
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2:06 am, December 8, 2016
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Originally Posted by ZamboniChaos
You'll need to click on the link I provided above and log into your account so you can submit a ticket. Once the ticket is submit [..]
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2:06 am, December 3, 2016
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Originally Posted by Fasti
The support team will address any questions you've submitted in your ticket. The forum community isn't able to delete accounts or offer [..]
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2:06 am, November 11, 2016
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Originally Posted by ZamboniChaos
Hi! It looks like one of our CS agents is already assisting you in your support ticket. They'll do what they can to help you reso [..]
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3:06 am, October 19, 2016
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Originally Posted by Fasti
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Originally Posted by therecanonlybeone
Hi... When hovered over it shows the usual 'used to add stat [..]
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3:06 am, October 4, 2016
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Originally Posted by Fasti
MostlyPanda, the support team is going to continue working with you directly in your open ticket. Please address your questions directly [..]
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3:06 am, September 30, 2016
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Originally Posted by Fasti
The forums are not the place for appealing account bans. Work with the appeals team via your support ticket. If you haven't created one, [..]
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3:06 am, August 15, 2016
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Originally Posted by Carthax
It would be more beneficial to see the entire DxDiag to provide any kind of specific troubleshooting. With that being said, you can al [..]
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3:06 am, August 14, 2016
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Originally Posted by Fasti
Update your ticket if you have additional questions or info. The support team will work with you directly. The forums aren't able to ass [..]
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3:06 am, July 29, 2016
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Originally Posted by Fasti
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Originally Posted by Suntukan
About a week ago, I posted a thread here about a potential Pinata dup [..]
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3:06 am, July 26, 2016
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Originally Posted by Fasti
Please submit ticket to support so we can track who is having the issue and get the dev team to follow up. If you haven't already poste [..]
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1:06 pm, May 30, 2016
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Originally Posted by Hesk
First and foremost, providing a fraudulent or already-claimed code is considered scamming, and if you are the victim of a scam of this na [..]
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1:06 pm, May 30, 2016
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Originally Posted by Hesk
Hello Aviarei! I see that you've submitted a helpdesk ticket. While are queues are heavier than normal, we will provide you with an updat [..]
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3:06 am, May 29, 2016
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Originally Posted by ZamboniChaos
Great! We're experiencing a higher ticket volume than usual, so it may take a little longer for one of our agents to review your [..]
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3:06 am, April 14, 2016
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Originally Posted by ZamboniChaos
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Originally Posted by XxXPAINKILLERXxX
I did as you said and I was send this ticket to suppor [..]
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2:06 am, March 19, 2016
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Originally Posted by ZamboniChaos
Hey everybody!One of the most common issues we see players having is the connection error #2025. I'm sure many of you are well aw [..]
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2:06 am, December 18, 2015
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Originally Posted by Fasti
The recent patch wasn't for this issue. However, we will be reverting that change in the future, so you'll be able to log into your Club [..]
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2:06 am, December 10, 2015
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Originally Posted by Fasti
Hey folks,For any in-game issue, like lost items, trouble completing a purchase, accidentally loot collected something valuable, or anyt [..]
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2:06 am, November 17, 2015
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Originally Posted by Fasti
If anyone runs into this problem, I recommend they submit a ticket immediately so we can follow up. In most cases we can help, but the o [..]
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2:06 am, October 30, 2015
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Originally Posted by Fasti
Hey there,Avoid posting just to bring a thread up on the page, in the future. Trove is online and playable now, so the issue is likely a [..]
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3:06 am, October 21, 2015
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Originally Posted by Fasti
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Originally Posted by Red_Panda_
Thanks man, didn't think of sending in a ticket. I'm in queue right [..]
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3:06 am, June 20, 2015
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Originally Posted by Fasti
Hey there,Make sure to email support@trovegame.com, or submit a ticket. When you do, attach the results of these network tests as well, [..]
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2:06 am, November 25, 2014
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Originally Posted by Ocho
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Originally Posted by Coralei
We need ingame reporting asap. I don't understand why it's like this he [..]
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