3:06 am, April 11, 2018
Update 2 - The issue with Patrons receiving non-Patron rewards should be resolved. All players should now have the correct compensation. If you see issues with your granted items please let us know.
[..]
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1:06 pm, April 7, 2018
Update 1 - It looks like some Patrons received non-Patron rewards so we're putting the rest of the grants on hold until we've corrected these errors. No one should miss out on the proper rewards but w [..]
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3:06 am, April 5, 2018
Greetings, folks!
On Monday, April 2, 2018 we ran into a few bugs that were very frustrating. The bonus day for Shadow Towers wasn't properly applied to Caches and Souls, plus there was general instab [..]
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3:06 am, April 5, 2018
Quote:
Originally Posted by Fasti
Greeting Trovians,We're going to be doing some network maintenance on our EU data center at 4PM PDT (11PM GMT) today. This should last a [..]
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3:06 am, April 5, 2018
Quote:
Originally Posted by Fasti
Greetings, folks!On Monday, April 2, 2018 we ran into a few bugs that were very frustrating. The bonus day for Shadow Towers wasn't prop [..]
View
3:06 am, April 5, 2018
Greeting Trovians,
We're going to be doing some network maintenance on our EU data center at 4PM PDT (11PM GMT) today. This should last approximately 30 minutes.
During this maintenance there is a goo [..]
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3:06 am, March 30, 2018
Quote:
Originally Posted by Fasti
Hey there!I moved your thread to the Tech Support forums as "bugs" generally impact most players in the same way and this is l [..]
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2:06 am, March 17, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Hazani2
Haha ty novuhz, bit new to the forums, difficult for me to navigate at [..]
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2:06 am, March 8, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by pipebender
Two days, no response here and no response in my ticket.
[..]
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2:06 am, March 2, 2018
Quote:
Originally Posted by Fasti
Hey there!Most players aren't experiencing this issue so we'll want to troubleshoot things first. Usually this would be caused by an add [..]
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2:06 am, February 10, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by ijino
time : 2:00 PM 08 febuary 2018i start to re play of the game I have re [..]
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2:06 am, February 2, 2018
Quote:
Originally Posted by Fasti
Hey all,We're aware that some players are having trouble linking accounts or receiving their Twitch Prime bundle items, and we have some [..]
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12:06 pm, January 24, 2018
Update 4 - The remaining instances of players being unable to login to Trove appear to be resolved. If you haven't tried to login in the last 30 minutes or so please restart your console before trying [..]
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2:06 am, January 13, 2018
Quote:
Originally Posted by Fasti
Hey there, If you're having trouble making a purchase please submit a ticket. The support team will follow up with you directly.
[..]
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2:06 am, January 3, 2018
Quote:
Originally Posted by Fasti
Hi,Sorry to hear about your trouble jumping. Do you have any add-ons for Trove? If so, disable all of them, please. After they are disab [..]
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2:06 am, December 23, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Axa
The servers is basically unplayable, can't you guys just ignore all of us [..]
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2:06 am, December 14, 2017
Quote:
Originally Posted by Fasti
Hey there,It sounds like you're logging into a different account. Try using another email address to sign into Glyph. If you're still ha [..]
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3:06 am, October 24, 2017
Quote:
Originally Posted by Fasti
We have a pinned post for technical issues. Try the Glyph troubleshooting listed there. If that doesn't resolve the issue, submit a tick [..]
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3:06 am, October 18, 2017
Update 1 - Trove for the Xbox One is back online! If you have any trouble logging in, power off and unplug you Xbox One for 30 seconds then try again.
Hey all,
We're bringing the Xbox One version o [..]
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1:06 pm, October 5, 2017
Quote:
Originally Posted by Hesk
Hello! I would recommend trying these steps; if the issue persists, please submit a support ticket at support.trionworlds.com.https://sup [..]
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3:06 am, September 30, 2017
Quote:
Originally Posted by Fasti
Is this on Windows or Mac? Do you have Trove set to full screen when playing? If so, can you restart your computer, launch Trove, go int [..]
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1:06 pm, August 30, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if the issue persists.https://support.trionworlds.c [..]
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1:06 pm, August 27, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and if the issue persists, please submit a support ticket at support.trionworlds.com.https://support.trion [..]
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1:06 pm, August 23, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com and we'll be happy to troubleshoot with you. In the meantime, I'd recomm [..]
View
1:06 pm, August 23, 2017
Quote:
Originally Posted by Hesk
Hello! Please try these steps, and submit a support ticket at support.trionworlds.com if the issue persists.https://support.trionworlds.c [..]
View
1:06 pm, August 23, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com and we will be happy to help troubleshoot this issue with you.
[..]
View
3:06 am, August 23, 2017
Quote:
Originally Posted by Fasti
Hi there,Try these Glyph troubleshooting steps. There's likely an issue picking up the new update and that should help you do that.
[..]
View
3:06 am, August 23, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by MarcoMaged
im trying to download trove from glyph.Post edited by Fasti.
[..]
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3:06 am, August 17, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having trouble, I'd contact our CS team and provide them with your DxDiag report so they can investiga [..]
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1:06 pm, August 2, 2017
Quote:
Originally Posted by Hesk
Hello! If this issue is persisting, please submit a support ticket at support.trionworlds.com so that we can troubleshoot with you.
[..]
View
1:06 pm, August 2, 2017
Quote:
Originally Posted by Hesk
Hello! If this issue is persisting, please submit a support ticket at support.trionworlds.com and we'll be happy to troubleshoot with you [..]
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1:06 pm, July 26, 2017
Quote:
Originally Posted by Hesk
Hello! I would recommend completing these tests, then submitting a support ticket at support.trionworlds.com so that our Tech Support tea [..]
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3:06 am, July 21, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry to hear you're having trouble. If you submit a support ticket, our CS team would be happy to look into this!
[..]
View
3:06 am, July 20, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having trouble, please send an email to support@trionworlds.com and provide our CS tean with your IP a [..]
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3:06 am, July 7, 2017
Update 3 - 12:30 PM PDT (7:30 PM GMT) - The queue has been cleared up and players on the EU servers for PS4 should be able to sign in normally now. Thanks for your patience!Update 2 - 11:20 AM PDT (6: [..]
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3:06 am, July 6, 2017
Quote:
Originally Posted by Fasti
Hey everyone,Our network team is aware of the current network issues that are causing increased lag and rubberbanding. In some cases the [..]
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3:06 am, July 6, 2017
Update 2 - 5 PM PDT (12 AM GMT) - We're back online after the restart and continue to watch performance. Update 1 - 3:40 PM PDT (10:40 PM GMT) - We're going to restart Trove on the PC and the EU PS4 s [..]
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1:06 pm, July 5, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com so that our tech support team can troubleshoot these issues with you.
[..]
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3:06 am, June 28, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having trouble. If you're still missing these items, submit a ticket so our CS team can take a look!
[..]
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3:06 am, June 28, 2017
Quote:
Originally Posted by Fasti
Hi there,Client crashes aren't related to the servers and there have been no server crashes today. When you do crash are you prompted to [..]
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1:06 pm, June 20, 2017
Quote:
Originally Posted by Hesk
Hello! I would recommend these steps:https://support.trionworlds.com/hc/e...raphics-IssuesIf the issue persists, please submit a support [..]
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1:06 pm, June 16, 2017
Update - The restart appears to have resolved the login issue. Please let us know if you're still having trouble staying connected.
Hey all,
We're investigating the issue preventing players from sta [..]
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1:06 pm, June 15, 2017
Quote:
Originally Posted by Hesk
Hello! Please attempt these steps (clearing appdata is most likely to resolve the issue), and submit a support ticket at support.trionwor [..]
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3:06 am, June 14, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you haven't already, I'd give these troubleshooting steps a try. If those don't help, submit a support ticket and p [..]
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3:06 am, June 7, 2017
Quote:
Originally Posted by Fasti
Hi there!Submit a ticket for us and explain the situation there. Feel free to link this post or copy and paste your info from here to th [..]
View
3:06 am, June 7, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having trouble logging in, I'd try joining on a friend that's already in-game. Hope this helps, and st [..]
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3:06 am, May 24, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Please give these troubleshooting steps a try and see if they help. If you're on Mac, try the steps listed in this sup [..]
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3:06 am, May 21, 2017
Quote:
Originally Posted by Fasti
Hi there! I just tested it out and it seems to be showing deals as expected. Still having trouble? Try restarting the game then changin [..]
View
3:06 am, May 18, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having trouble! I'd take a look at these troubleshooting steps and see if they help you. If not, submit a ti [..]
View
1:06 pm, May 17, 2017
Quote:
Originally Posted by Hesk
Hello! If this issue is persisting, please submit a support ticket at support.trionworlds.com so that our Tech Support team can troublesh [..]
View
3:06 am, May 10, 2017
Quote:
Originally Posted by Fasti
Hey there,If you're having trouble please let us know as much info as possible when submitting a ticket to our support team. The more in [..]
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3:06 am, May 9, 2017
Quote:
Originally Posted by Fasti
Are you being prompted to send in a crash report? If so, be sure to send those in. Try our crashing troubleshooting steps and submit a t [..]
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3:06 am, May 6, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Just to confirm, you're having trouble crafting the dragon itself? Could you provide a screenshot of the crafting menu [..]
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3:06 am, May 5, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by apostle20080
I have been too, and I had a really good consecutive days [..]
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3:06 am, May 2, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by EnzoBit
I love how this did absolutely nothing. nothing has been fixed for me [..]
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3:06 am, April 28, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by LaisMeister
It wont start it only shows up in task manager but wont start!Apra [..]
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1:06 pm, April 27, 2017
Quote:
Originally Posted by Hesk
Hello! Please attempt these steps, and if the issue persists, please submit a support ticket at support.trionworlds.com so that our Tech [..]
View
3:06 am, April 21, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! You may want to take a look at this support article as well and see if that helps. If not, submit a ticket so our CS t [..]
View
1:06 pm, April 18, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com so that our Tech Support team can troubleshoot this issue with you.
[..]
View
3:06 am, April 15, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry for the trouble. You should be able to work around this by joining on a friend who's already in-game. Hope this [..]
View
3:06 am, April 15, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Aldevitas
I am also experiencing freezing and after that my character g [..]
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3:06 am, April 14, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! The first thing I would suggest is to review this support article and try the troubleshooting steps listed there. If t [..]
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3:06 am, April 14, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by TGPapyrus
I could login before the refresh but now i cant anymore what [..]
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1:06 pm, April 13, 2017
Quote:
Originally Posted by Celestrata Bloodsong
Trovians, we noticed some players on a few platforms are still having trouble logging into the servers, so we're giving t [..]
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3:06 am, April 13, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry for the trouble. Out of curiosity, have you tried editing your .cfg file to force your game to run in windowed m [..]
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3:06 am, April 13, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there, I'm sorry for the frustration. If you're having trouble submitting a ticket, you can simply send an email to support@t [..]
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3:06 am, April 12, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Philipp94
with the win 10 creators update glyph wont start
Hey t [..]
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3:06 am, April 12, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Cashmoneyunicorn
I cant log in my trove every time i do i kicks me out and ask [..]
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3:06 am, April 12, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I wasn't able to reproduce this on my machine, so if you're still having trouble I'd give these troubleshooting steps [..]
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3:06 am, April 11, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry you're having trouble logging in. Have you tried joining on a friend that was already in-game by any chance?
[..]
View
1:06 pm, April 5, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com so that our Technical Support team can troubleshoot this issue with you. [..]
View
3:06 am, April 2, 2017
Quote:
Originally Posted by ZamboniChaos
Have you tried these troubleshooting steps? If those don't help, submit a support ticket and provide our team with your DxDiag re [..]
View
3:06 am, March 31, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Have you already tried basic video and graphics troubleshooting? If so, submit a ticket and attach your DxDiag report [..]
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3:06 am, March 31, 2017
Update 2 - It appears there is still an issue preventing players from claiming Chaos Chests from the Marketplace. We're investigating now, so please bear with us.Update 1 - We're online. If anyone sti [..]
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3:06 am, March 29, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Our team is aware of this issue and they're currently investigating. Sorry for the trouble!
Jump to post...
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1:06 pm, March 28, 2017
Quote:
Originally Posted by Hesk
Hello! A reinstall may help resolve the issue, but if it persists, please submit a ticket at support.trionworlds.com so that our Technica [..]
View
2:06 am, March 25, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry to hear you're having trouble! Have you contacted our CS team? They may be able to help you with this!
Jump to p [..]
View
2:06 am, March 24, 2017
Quote:
Originally Posted by ZamboniChaos
I'm afraid I'm having trouble understand the issue you're encountering. I attempted to reproduce the bug based on the information [..]
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12:06 pm, March 23, 2017
Quote:
Originally Posted by Hesk
Hello! If this issue persists, please submit a support ticket at support.trionworlds.com so that our Technical Support team can troublesh [..]
View
2:06 am, March 22, 2017
Quote:
Originally Posted by Fasti
Did this just start today? Xbox Live services have been disrupted for several hours. Hopefully this trouble will clear up once the servi [..]
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2:06 am, March 19, 2017
Quote:
Originally Posted by ZamboniChaos
Sorry for the trouble! Our team is working a fix for this now so keep an eye on future patch notes for updates!
Jump t [..]
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12:06 pm, March 16, 2017
Quote:
Originally Posted by Hesk
Hello! I would recommend reviewing this previous post about the issue:http://forums.trovegame.com/showthre...-Twitching-FixIf the suggest [..]
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12:06 pm, March 16, 2017
Quote:
Originally Posted by Hesk
Hello! I would recommend trying these steps:https://support.trionworlds.com/hc/e...fault-SettingsIf that doesn't resolve your friend's is [..]
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12:06 pm, March 16, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com so that our Technical Support team can troubleshoot the issue with you.
[..]
View
2:06 am, March 16, 2017
Quote:
Originally Posted by Srayer
I'm looking into this but I'm having some trouble reproducing the two issues. I see an problem in the code that could explain the firs [..]
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2:06 am, March 16, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Have you tried all of the steps listed in this support article? If so, please submit a ticket so our CS team can inves [..]
View
12:06 pm, March 15, 2017
Quote:
Originally Posted by Hesk
Hello! If this issue is persisting, please submit a support ticket at support.trionworlds.com so that our Technical Support team can trou [..]
View
2:06 am, March 13, 2017
Quote:
Originally Posted by GM Talriel
Hey Vanquish! We are very sorry to hear that you are still having trouble. We would like for you to go ahead and create a support t [..]
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2:06 am, March 13, 2017
Quote:
Originally Posted by GM Talriel
Hey there, Silk. We are very sorry to hear about this issue. Have you tried the troubleshooting steps found here? If so, and you ar [..]
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2:06 am, March 9, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Are you still having trouble with this? If so, please submit a ticket so our CS team can help you troubleshoot further [..]
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2:06 am, March 9, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Have you attempted all of the troubleshooting steps in this support article? If not, please give those a try. If you'r [..]
View
2:06 am, March 8, 2017
Quote:
Originally Posted by Fasti
Should be good to go now. Let me know if you're still having trouble after restarting and trying to login now.
Jump to post.. [..]
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2:06 am, March 7, 2017
Quote:
Originally Posted by GM Talriel
Hey all! If you are experiencing network issues when playing Trove we would very highly suggest that you run through the troublesho [..]
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12:06 pm, March 6, 2017
Quote:
Originally Posted by Hesk
Hello! Please have your friend submit a support ticket at support.trionworlds.com so that our Technical Support team can troubleshoot wit [..]
View
12:06 pm, March 6, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with game crashes, please make sure to submit a support ticket at support.trionworlds.com so that our Technical Sup [..]
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2:06 am, March 5, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Sorry for the trouble. I looked at your ticket and noticed you were running the Windows 10 Pro Insider Preview OS. Thi [..]
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12:06 pm, March 4, 2017
Update 3 - 10PM PST (6AM GMT) - We're back online! Please let us know if you're still having trouble changing worlds, accessing Shadow Towers, or leaving the Hub.Update 2 - 9:10 PM PST (5:10 PM GMT) - [..]
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12:06 pm, March 2, 2017
Quote:
Originally Posted by Hesk
Hello! As this issue has re-occurred for you, I would recommend submitting a support ticket at support.trionworlds.com so that our Techni [..]
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12:06 pm, March 1, 2017
Quote:
Originally Posted by Hesk
Hello, and thank you for your report. Please make sure to submit a support ticket at support.trionworlds.com so that our Technical Suppor [..]
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12:06 pm, February 28, 2017
Quote:
Originally Posted by Hesk
Hello! If this issue is persisting, please submit a support ticket at support.trionworlds.com so that our Technical Support team can trou [..]
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