2:06 am, March 23, 2018
Quote:
Originally Posted by Fasti
Hey folks,We're digging into this. Just so we can get as much info as possible will you all provide us with some info? Basic stuff like [..]
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2:06 am, January 17, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by sdfg
fixed it, just reinstalled trove twice, thanks for help
Very [..]
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2:06 am, December 12, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Ssj782
Is it just me, or did I get penalized for giving Trion money?And I'm ta [..]
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2:06 am, November 14, 2017
Quote:
Originally Posted by Fasti
It does sound like there's some sort of data issue there. If possible can you completely uninstall Trove and Glyph from your computer, r [..]
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2:06 am, November 9, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by SausageBlaster
Why does the trove client and steam put the games in 2 differen [..]
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2:06 am, November 9, 2017
Quote:
Originally Posted by Fasti
For anyone who was having issues connecting to Trove via Mac High Sierra, the issue should be resolved now. You'll need a Glyph update s [..]
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3:06 am, October 24, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by KoBeWi
I have the same problem after Windows Fall Creators Update. When game s [..]
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3:06 am, October 6, 2017
Quote:
Originally Posted by Fasti
Error codes in the 5000 range are generally related to Windows/OS issues. It means that something in the operating system is blocking in [..]
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3:06 am, August 23, 2017
Update 5 - 1:25 PM PDT (8:25 PM GMT) - We're unlocked and letting players in on the Xbox One version of Trove. Thanks for your patience! If you're not getting the Trove patch be sure to exit the Trove [..]
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3:06 am, June 28, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by DJPatrik
Hi, why I dont have new event? I tried reinstall, restart computer, b [..]
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3:06 am, April 28, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by LaisMeister
It wont start it only shows up in task manager but wont start!Apra [..]
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3:06 am, April 12, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Philipp94
with the win 10 creators update glyph wont start
Hey t [..]
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1:06 pm, March 28, 2017
Quote:
Originally Posted by Hesk
Hello! A reinstall may help resolve the issue, but if it persists, please submit a ticket at support.trionworlds.com so that our Technica [..]
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2:06 am, February 26, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Have you tried installing Trove via the Glyph client as opposed to Steam to see if there's any difference?
[..]
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2:06 am, February 25, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by Mezz100
Its says trove exe missing compnent then the missing dll :mad:
[..]
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12:06 pm, February 23, 2017
Quote:
Originally Posted by Hesk
Hello! Please download and install this Microsoft file, and submit a support ticket at support.trionworlds.com if you continue having iss [..]
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12:06 pm, February 23, 2017
Quote:
Originally Posted by Hesk
Hello! Please attempt to download this Microsoft file and install it:https://www.microsoft.com/en-us/down...s.aspx?id=5555If you continue [..]
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12:06 pm, February 15, 2017
Quote:
Originally Posted by Hesk
Hello! If you have installed mods which haven't been updated, I would recommend disabling them to ensure they aren't the cause of the iss [..]
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12:06 pm, February 12, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by rrtallar
So, we all know trove in ps4 is in ut's beta version, so i was thinki [..]
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2:06 am, February 6, 2017
Quote:
Originally Posted by Carthax
I'd suggest reinstalling Glyph and clearing any folders for Glyph in your local appdata: 1. Click the 'Start' button and in the search [..]
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2:06 am, February 1, 2017
Update 5 - 1:15 PM PST (9:15 PM GMT) - We're online and things are running smoothly. Thanks for your patience, folks!Update 4 - 12:20 PM PST (8:20 PM GMT) - We're down to the last server getting the l [..]
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2:06 am, January 31, 2017
Hi, Xbox One beta testers!
We're bringing the Xbox One version of Trove offline on Tuesday for maintenance and to install Windows updates on the server hardware.
Downtime will begin at 7AM PST (3PM GM [..]
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2:06 am, January 31, 2017
Quote:
Originally Posted by Fasti
Hi, Xbox One beta testers!We're bringing the Xbox One version of Trove offline on Tuesday for maintenance and to install Windows updates [..]
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12:06 pm, January 27, 2017
Quote:
Originally Posted by Phantasie
Quote:
Originally Posted by Suri
Hi all,I wanted to make you all aware, if you weren't already, that e [..]
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2:06 am, January 20, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! I checked your account and I didn't see any reason why you would be blocked from logging in, so this may be an intermi [..]
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2:06 am, January 12, 2017
Quote:
Originally Posted by ZamboniChaos
Hey there! Have you tried repairing Trove via Glyph? You can do this by right-clicking on Trove on your Glyph library and selecti [..]
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2:06 am, January 2, 2017
Quote:
Originally Posted by Carthax
I'd also suggest trying to clear your cache for your Steam Install:1. Please close your game and Steam completely2. Navigate to the St [..]
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2:06 am, December 7, 2016
Quote:
Originally Posted by Fasti
Hey there,First off, your account is safe. Nothing you can do in the game files will put your game at risk. Secondly, welcome to the for [..]
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2:06 am, November 29, 2016
Quote:
Originally Posted by Carthax
I'd start by trying to update DirectX, which you can do using these links:https://www.microsoft.com/en-us/down...ylang=en&id=3 [..]
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12:06 pm, November 23, 2016
Quote:
Originally Posted by Hesk
Hello! If the steps provided above don't help, please submit a support ticket at support.trionworlds.com so that our Tech Support team ca [..]
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2:06 am, November 23, 2016
Hey everyone,
We experienced a series of network issues last week that caused disconnections and latency across all Trion Worlds games. We’ve worked hard on resolving the issues, and we& [..]
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2:06 am, November 23, 2016
Quote:
Originally Posted by Fasti
Hey everyone, We experienced a series of network issues last week that caused disconnections and latency across all Trion Worlds game [..]
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2:06 am, November 4, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! As Saitokuno mentioned above, you'll need to set GlyphCrashHandler.exe as trusted in your anti-virus program and then [..]
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2:06 am, November 4, 2016
Quote:
Originally Posted by ZamboniChaos
Hi everyone! Sorry for the confusion. In order to resolve this, you'll need to set GlyphCrashHandler.exe and any other identified [..]
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12:06 pm, November 3, 2016
Quote:
Originally Posted by Hesk
Hello! I can confirm that glyphcrashhandler.exe is a valid file and, from the download site, contains no viruses, trojans or other malici [..]
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12:06 pm, November 3, 2016
Quote:
Originally Posted by Hesk
Hello! This sounds as if your anti-virus is identifying GlyphCrashHandler.exe as a malicious item. I've confirmed that, from the download [..]
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2:06 am, October 30, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! It looks like one of our agents already walked you through this step, but I wanted to have you try again just in case: [..]
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3:06 am, October 26, 2016
Trove’s modding community is one of our greatest assets. The creativity and passion shown by so many players allows endless customization and limitless imagination! To better support you, a [..]
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3:06 am, October 25, 2016
Quote:
Originally Posted by PostCard
Loot Collector The revamped loot collector UI is now live!
It now represents all your loot collectable items at once in an easy to p [..]
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3:06 am, October 25, 2016
Loot Collector The revamped loot collector UI is now live!
It now represents all your loot collectable items at once in an easy to parse list view and has the following additional new features:
Lock [..]
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1:06 pm, October 11, 2016
Quote:
Originally Posted by Hesk
Hello! Please make sure you have the latest Glyph launcher here: http://ow.ly/vytQ3053sTv Once installed, if you continue having proble [..]
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3:06 am, October 11, 2016
Quote:
Originally Posted by Avarem
Shadow's Eve is Back and Even Better! Pumpkin Dungeons are sprouting in all biomes! Find a giant Jack-O-Lantern and defeat these spoo [..]
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3:06 am, October 11, 2016
Shadow's Eve is Back and Even Better! Pumpkin Dungeons are sprouting in all biomes! Find a giant Jack-O-Lantern and defeat these spooky intruders for candy corn.
The Hub is all Shadow’s Ev [..]
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1:06 pm, October 10, 2016
Quote:
Originally Posted by Fasti
It's 12:35 AM on early Monday, but I'll try to be concise.Install Atlas Reactor.
Get in game and feel free to try the tutorial section a [..]
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3:06 am, October 8, 2016
Quote:
Originally Posted by Fasti
Don’t be a square! Join us to celebrate Atlas Reactor’s launch!Log in to Atlas Reactor from Friday, Oct. 7 at 5:00pm [..]
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3:06 am, October 8, 2016
Don’t be a square! Join us to celebrate Atlas Reactor’s launch!
Log in to Atlas Reactor from Friday, Oct. 7 at 5:00pm (PT) to Sunday, Oct. 9 at 11:59pm (PT) and you can power up [..]
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3:06 am, October 7, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by TalhaLunat
Doc, My Glyph Is Broken So ThereFore I Am Forced To Use Steam, Whic [..]
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3:06 am, October 5, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you send an email to support@trionworlds.com, our CS team may be able to help you with this.
Jump to pos [..]
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3:06 am, October 3, 2016
Quote:
Originally Posted by Carthax
It may be worth attempting to update DirectX on your system. You can do so using the links below:https://www.microsoft.com/en-us/down. [..]
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3:06 am, September 26, 2016
Quote:
Originally Posted by Carthax
You may also try using an entirely different mouse, to make sure that the issue isn't localized to the mouse itself. It may also be wo [..]
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3:06 am, September 20, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Fraten
would one have to pay to have access to different characters?(I'm just [..]
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3:06 am, September 12, 2016
Quote:
Originally Posted by Carthax
If you're using a gaming mouse, specifically Razer, you may need to disable or even completely uninstall Razer Synapse. I'd also make [..]
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1:06 pm, August 16, 2016
Quote:
Originally Posted by Hesk
Hello! Please make sure that, when you enter the accounts into Glyph, that you've chosen "remember me" for all of the accounts [..]
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3:06 am, August 13, 2016
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by MrExo
I think I can find one somewhere around the house, I'll give it a [..]
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3:06 am, August 11, 2016
Quote:
Originally Posted by Fasti
Glyph has added some very cool new features! Creating a new account has never been easier with our streamlined registration and new opti [..]
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3:06 am, August 11, 2016
Glyph has added some very cool new features! Creating a new account has never been easier with our streamlined registration and new options for swapping between accounts. Patch NotesGlyph Registratio [..]
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3:06 am, August 7, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! You may want to try reinstalling Glyph as well if you haven't already. Directions on how to do this can be found in th [..]
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1:06 pm, August 3, 2016
Quote:
Originally Posted by Hesk
Hello! I would recommend first repairing your Trove installation (right-click on Trove in Glyph and choose repair). If that doesn't resol [..]
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3:06 am, July 16, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! Just to confirm, you've already tried reinstalling Trove correct? If so, go ahead and contact our CS team so they can t [..]
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3:06 am, July 12, 2016
Quote:
Originally Posted by Fasti
Hey there, can you try something for me? If you're using the standard Glyph installation of the game (rather than Steam) right-click on [..]
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3:06 am, July 11, 2016
Quote:
Originally Posted by Carthax
I would start by trying to clear the Glyph folder from your local app data. You can do so using the steps in the support article below [..]
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3:06 am, July 7, 2016
Quote:
Originally Posted by Carthax
I would suggest deleting the cache for your Steam install of Trove using these steps:1. Please close your game and Steam completely2. [..]
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3:06 am, July 4, 2016
Quote:
Originally Posted by Carthax
If you are using a Razer mouse with Razer Synapse, you may need to update Synapse. You can do so using the link below:http://www.razer [..]
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3:06 am, June 27, 2016
Quote:
Originally Posted by Carthax
I would suggest trying to clear the cache for your Steam install using the steps below:1. Please close your game and Steam completely2 [..]
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1:06 pm, June 23, 2016
Quote:
Originally Posted by Hesk
Hello! I would recommend first repairing your Trove installation (right-click on Trove in Glyph and choose repair). If that doesn't resol [..]
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3:06 am, June 19, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're using Razer Synapse, please make sure it's updated and you have the latest drivers installed. If that doesn' [..]
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3:06 am, June 17, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! My first suggestion would be to make sure Razer Synapse is updated if you have it installed. I'd also make sure your d [..]
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3:06 am, June 15, 2016
Glyph Beta has added some very cool new stuff so be sure to opt in to be a Beta tester! UpdatesChanged look and feel of Sign-In dialogues.
Streamlined new account creation.Can quickly create a brand [..]
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3:06 am, June 15, 2016
Quote:
Originally Posted by Fasti
Glyph Beta has added some very cool new stuff so be sure to opt in to be a Beta tester! UpdatesChanged look and feel of Sign-In dialogue [..]
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3:06 am, June 13, 2016
Quote:
Originally Posted by Carthax
You could start by trying to delete the cached data from your Steam install using the steps below: 1. Please close your game and Stea [..]
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3:06 am, June 9, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Lexor! Out of curiosity, do you have a program called "Speccy" installed? I'm seeing reports that this progra [..]
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1:06 pm, June 2, 2016
Quote:
Originally Posted by Hesk
Hello! Please try completely uninstalling Glyph, then reinstalling from the link on the account management page (https://trove.trionworld [..]
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3:06 am, May 30, 2016
Quote:
Originally Posted by Carthax
I'm sorry to hear about your issues launching Trove through Steam! I would suggest deleting the cache for your Steam install. I believ [..]
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1:06 pm, May 27, 2016
Quote:
Originally Posted by Shiden
Quote:
Originally Posted by NightOwl
Can some one please help me out? In game a few of my items have disa [..]
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1:06 pm, May 15, 2016
Quote:
Originally Posted by Hesk
Hello MajerPlay! I can confirm that the Steelseries Rival does work with Trove (it's the mouse I use myself in-game). Please ensure you h [..]
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3:06 am, May 12, 2016
Quote:
Originally Posted by ZamboniChaos
Alright, thanks! I have a few more steps for everyone to try:Attempt another search and note how long it takes for the "Sorr [..]
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3:06 am, May 12, 2016
Quote:
Originally Posted by ZamboniChaos
Have you manually installed any language packs on your machine? It's possible they might cause problems with Marketplace searches [..]
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3:06 am, May 12, 2016
Quote:
Originally Posted by ZamboniChaos
Additionally, I'm curious if you've manually installed any language packs on your machine. It's possible these packs are causing [..]
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1:06 pm, April 30, 2016
Quote:
Originally Posted by Elucidator
You may want to try re-installing. If that does not work, please try the steps on this page. If you still need assistance, please c [..]
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3:06 am, April 22, 2016
Quote:
Originally Posted by ZamboniChaos
If you're getting caught in an update loop you'll need to uninstall Glyph completely, log into our our website and then reinstall [..]
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3:06 am, April 9, 2016
Quote:
Originally Posted by ZamboniChaos
Hey everyone! If you're still having this problem, try completely uninstalling the Glyph client and then reinstall it from your a [..]
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3:06 am, April 7, 2016
Quote:
Originally Posted by Fasti
Hey folks,The Glyph team is working to get this resolved now. Something that should go quickly will either get into a state where it tak [..]
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3:06 am, April 1, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Kyva! In order to buy the Collector's Pack via Steam, you need to have Trove installed on Steam itself. I hope this hel [..]
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12:06 pm, January 22, 2016
Quote:
Originally Posted by Fasti
For anyone with this issue, I have a couple follow up questions that will help us track it down.Do you use any mods (specifically langua [..]
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2:06 am, January 9, 2016
Quote:
Originally Posted by Fasti
An error #5041 (most errors that aren't in the 1,000 or 2,000 range) usually indicates an error with Windows. If you recently did a rese [..]
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2:06 am, January 5, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by surlywolverine
Hey so my character wont stop moving forward. None of the wasd [..]
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2:06 am, December 19, 2015
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by baalaya
so is this trion wide? as in all games? id a bit upset about my patro [..]
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2:06 am, December 2, 2015
Quote:
Originally Posted by Fasti
You can submit a ticket here. When you submit it, provide some additional info like what operating system you're using, where you have [..]
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3:06 am, October 23, 2015
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by realaryankapoor
thx for the info
We're pushing out the Mac crashin [..]
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3:06 am, October 8, 2015
Quote:
Originally Posted by Fasti
Hey again,Restart your computer for me. Once it restarts, follow the steps on this article for Glyph troubleshooting to completely remov [..]
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3:06 am, October 7, 2015
Quote:
Originally Posted by Fasti
Hey there!Can we get some logs from you so we can check this out?If you've already submitted a ticket, you can edit it to add an attachm [..]
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3:06 am, September 10, 2015
Quote:
Originally Posted by Fasti
Try restarting your computer. Once it restarts, go into any security software you are using and add the full Glyph folder as an exceptio [..]
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3:06 am, September 9, 2015
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by NightMarePvP
Lets hope, because nothing has worked, :( deleted all files and r [..]
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3:06 am, August 20, 2015
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by FruitReaper
Yesterday everything was alright, but today as I launched Trove it [..]
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1:06 pm, August 2, 2015
Quote:
Originally Posted by Fasti
Hi! Just to make sure I understand, did you already have the game installed directly from Glyph, then install again via Steam? If so, [..]
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3:06 am, August 1, 2015
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by DCha0tiC
Nobody to help me? Seriously DEVS? *bumps up*
Hey there,S [..]
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1:06 pm, July 22, 2015
Quote:
Originally Posted by Avarem
Quote:
Originally Posted by Ravin
Yeah, I felt like it was too long. Im running another verify cache of m [..]
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3:06 am, July 8, 2015
Quote:
Originally Posted by Fasti
Hey folks,We definitely want to make sure to pinpoint the cause of any trouble people are having with launching the game. It's possible [..]
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3:06 am, July 4, 2015
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by BornThisWay
I reinstaled glyph twice and that didnt help :( i tryed to reinsta [..]
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3:06 am, June 26, 2015
Quote:
Originally Posted by Fasti
Try any steps that you haven't already done from this article.Also, what antivirus programs are you using? Try adding the full Glyph fol [..]
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