3:06 am, April 3, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Demisedulous
I got 5 despoiled divinity and 14 lunar souls from um dotm this w [..]
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12:06 pm, January 1, 2018
Quote:
Originally Posted by Phantasie
Quote:
Originally Posted by bobthedank
I bought 50 dollars of credits accidently to xbox one instead o [..]
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2:06 am, November 18, 2017
Quote:
Originally Posted by Fasti
Since the console account isn't linked we'll need you to email appeals@trionworlds.com and include your gamer tag name. We can't check t [..]
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2:06 am, October 31, 2017
Quote:
Originally Posted by Fasti
Hey there,Whenever you run into an in-game issue like not receiving a reward, go ahead and submit a ticket. The only people who can look [..]
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1:06 pm, August 22, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com so that our Customer Service team can investigate this with [..]
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1:06 pm, August 9, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com so that our Customer Service team can investigate and, if p [..]
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1:06 pm, August 1, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with missing rewards, please make sure to submit a support ticket at support.trionworlds.com so that our Customer S [..]
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1:06 pm, July 20, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com with the name and description of the item you included here, and our Cus [..]
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3:06 am, July 20, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Tralaxx
hi, sorry to bother. i won a dragon on the trove official stream about [..]
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1:06 pm, July 18, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket for this issue, so that Customer Service can investigate and, if they can confirm the [..]
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1:06 pm, July 6, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com as this will likely require direct Customer Service intervention to fix. [..]
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1:06 pm, July 6, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com, as this will require a Customer Service agent to investiga [..]
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1:06 pm, June 28, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure you've submitted a support ticket, so that our Customer Service team can investigate the issue for any possible r [..]
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1:06 pm, June 22, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with missing items or lost progress, please submit a support ticket at support.trionworlds.com so that our Customer [..]
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1:06 pm, June 21, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com so that our Customer Service team can investigate.
[..]
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1:06 pm, June 13, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with missing items, please make sure to submit a support ticket at support.trionworlds.com so that our Customer Ser [..]
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1:06 pm, June 13, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com if you believe you are missing any rewards, and our Custome [..]
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1:06 pm, June 13, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with missing items, please submit a support ticket at support.trionworlds.com so that our Customer Service team can [..]
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1:06 pm, May 23, 2017
Quote:
Originally Posted by Hesk
Hello! In addition to your bug report, I would recommend submitting a support ticket at support.trionworlds.com so that our Customer Serv [..]
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1:06 pm, May 17, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with malfunctioning or lost items, please submit a support ticket at support.trionworlds.com so that our Customer S [..]
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1:06 pm, May 9, 2017
Quote:
Originally Posted by TrionBrasse
Hey everyone, We held some lengthy discussions internally today, and wanted to give everyone an update on our policy regarding Cl [..]
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1:06 pm, April 26, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com so that our Customer Service team can investigate.
Jump to po [..]
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3:06 am, April 19, 2017
Quote:
Originally Posted by ZamboniChaos
Quote:
Originally Posted by TotalBlank
So I received another reply from customer support and guess [..]
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1:06 pm, April 18, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with lost or missing currency or items, please submit a support ticket at support.trionworlds.com so that our Custo [..]
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1:06 pm, April 13, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com, so that our Customer Service team can investigate.
[..]
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3:06 am, April 8, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Excell
Hello, Just now my game disconnected and I get "As: Conncecting&qu [..]
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1:06 pm, April 3, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com so that our Customer Service team can investigate and, if possible, rest [..]
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12:06 pm, March 21, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with missing items or currency, please submit a support ticket at support.trionworlds.com so that our Customer Serv [..]
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12:06 pm, March 21, 2017
Quote:
Originally Posted by Hesk
Hello! If this issue is persisting, please submit a support ticket at support.trionworlds.com so that our Customer Service team can inves [..]
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12:06 pm, March 21, 2017
Quote:
Originally Posted by Hesk
Please make sure to submit a support ticket at support.trionworlds.com, so that our Customer Service team can investigate.
Jum [..]
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12:06 pm, March 16, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with lost or missing progress (including class unlocks), please make sure to submit a support ticket at support.tri [..]
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12:06 pm, March 16, 2017
Quote:
Originally Posted by Hesk
Hello! If the issue is persisting, please submit a support ticket at support.trionworlds.com so that our Customer Service team can invest [..]
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12:06 pm, March 15, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with purchases, please make sure to submit a support ticket at support.trionworlds.com so that our Customer Service [..]
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12:06 pm, March 15, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with harassment or other chat violations, please make sure to submit a support ticket at support.trionworlds.com so [..]
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12:06 pm, March 15, 2017
Quote:
Originally Posted by Hesk
Hello! If this issue is persisting, please submit a support ticket at support.trionworlds.com so that our Customer Service team can inves [..]
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12:06 pm, March 15, 2017
Quote:
Originally Posted by Hesk
Hello! If this issue is persisting, please submit a support ticket at support.trionworlds.com so that our Customer Service team can inves [..]
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12:06 pm, March 9, 2017
Quote:
Originally Posted by Hesk
Hello! For any issue with missing rewards, please submit a support ticket at support.trionworlds.com so that our Customer Service team ca [..]
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2:06 am, March 3, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by rnsthn
Devs? GMs? Any ideas?
I followed up on this for you. The su [..]
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12:06 pm, March 2, 2017
Quote:
Originally Posted by Hesk
Hello! Please submit a support ticket at support.trionworlds.com so that our Customer Service team can investigate this issue.
[..]
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2:06 am, March 1, 2017
Quote:
Originally Posted by ZamboniChaos
I'm sorry for the delay Mooncloud. Our CS team is currently working through an incredibly large amount of tickets, which means ou [..]
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12:06 pm, February 28, 2017
Quote:
Originally Posted by Hesk
Hello! For any missing purchases, please make sure to submit a support ticket at support.trionworlds.com so that our Customer Service tea [..]
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12:06 pm, February 28, 2017
Quote:
Originally Posted by Hesk
The eligibility, per the thread quoted, is: If you have 50 Mastery (or more) and have played at all between 12/11 and 2/6.
Have played [..]
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2:06 am, February 26, 2017
Quote:
Originally Posted by ZamboniChaos
Due to the amount of tickets in our queue, it will likely take several days for our CS team to review your ticket. Thanks for you [..]
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12:06 pm, February 23, 2017
Quote:
Originally Posted by Hesk
Hello! Please describe the bug you are experiencing, so that we can investigate.For any issues with lost or missing items, please submit [..]
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12:06 pm, February 21, 2017
Quote:
Originally Posted by Hesk
Hello! For any of the issues you mentioned, please submit a support ticket at support.trionworlds.com so our Customer Service team can in [..]
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12:06 pm, February 21, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with lost items, please have your friend submit a support ticket at support.trionworlds.com so that our Customer Se [..]
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12:06 pm, February 16, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with missing club worlds, please submit a support ticket at support.trionworlds.com so that our Customer Service te [..]
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12:06 pm, February 16, 2017
Quote:
Originally Posted by Hesk
Hello! If you still have not received your expected rewards, please submit a ticket at support.trionworlds.com so that our Customer Servi [..]
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12:06 pm, February 15, 2017
Quote:
Originally Posted by Hesk
Hello! If you have installed mods which haven't been updated, I would recommend disabling them to ensure they aren't the cause of the iss [..]
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2:06 am, February 13, 2017
Quote:
Originally Posted by Carthax
If you don't remember the information on your linked Trion account, Customer Support can't give you that particular info, but can help [..]
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2:06 am, February 13, 2017
Quote:
Originally Posted by Carthax
If you were chat banned for a violation, you should have received an email notification about your ban. If you didn't receive any emai [..]
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2:06 am, February 8, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by TwistedFate
A buddy of mine is having trouble linking his Xbox to his Trion ac [..]
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2:06 am, February 6, 2017
Quote:
Originally Posted by Carthax
Teodorp99 is correct, there is a buyback feature on the loot collector if you accidentally collect items. If too much time has passed [..]
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2:06 am, January 31, 2017
Quote:
Originally Posted by Carthax
I would make sure you check your materials inventory, as the flux should be going there when you claim listings from the Marketplace ( [..]
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2:06 am, January 30, 2017
Quote:
Originally Posted by Carthax
If you haven't done so already, I would suggest submitting a ticket to our Customer Support team. Just keep in mind that you won't be [..]
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12:06 pm, January 27, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by matzOgz
There_s plenty of guys who duped on PS4 and are currently destroying t [..]
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12:06 pm, January 19, 2017
Quote:
Originally Posted by Hesk
Please include the details in the ticket, so that the Customer Service Agent who receives the ticket has all of the necessary information [..]
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12:06 pm, January 18, 2017
Quote:
Originally Posted by Hesk
Hello! For any issues with missing rewards, please make sure to submit a ticket at support.trionworlds.com so that our Customer Service t [..]
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12:06 pm, January 11, 2017
Quote:
Originally Posted by Hesk
For any issues with missing or lost items, please submit a support ticket at support.trionworlds.com so that our Customer Service team ca [..]
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2:06 am, January 9, 2017
Quote:
Originally Posted by Carthax
If the player was hacked in the process of removing these items, Customer Support may be able to assist in restoring the items. Howeve [..]
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12:06 pm, January 4, 2017
Quote:
Originally Posted by Hesk
Hello! To clarify, purchasing items to re-sell is not a violation; selling items for real-world money is. You are welcome to submit a sup [..]
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12:06 pm, January 3, 2017
Quote:
Originally Posted by Hesk
Please make sure to submit a support ticket at support.trionworlds.com so that our Customer Service team can investigate.
Jump [..]
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12:06 pm, December 29, 2016
Quote:
Originally Posted by Hesk
Hello! I've confirmed that your ticket is in the queue to be addressed. Unfortunately, high queues have increased the response time for o [..]
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12:06 pm, December 29, 2016
Quote:
Originally Posted by Hesk
Hello! For any issues with missing purchases or other content, please make sure to submit a support ticket at support.trionworlds.com so [..]
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12:06 pm, December 29, 2016
Quote:
Originally Posted by Hesk
Hello! For any issues with missing or lost items, please make sure to submit a support ticket at support.trionworlds.com so that our Cust [..]
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12:06 pm, December 29, 2016
Quote:
Originally Posted by Hesk
Hello! If you haven't received any purchases, please make sure to submit a support ticket at support.trionworlds.com so that our Customer [..]
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12:06 pm, December 28, 2016
Quote:
Originally Posted by Hesk
Hello! For any quests which have reached a state where they cannot be completed, please make sure to submit a support ticket at support.t [..]
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12:06 pm, December 28, 2016
Quote:
Originally Posted by Hesk
Hello! For any missing purchases, please make sure to submit a support ticket at support.trionworlds.com, so that our Customer Service te [..]
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12:06 pm, December 28, 2016
Quote:
Originally Posted by Hesk
Hello! Please make sure to check the new inventory area, and if you are still unable to locate your items, please submit a support ticket [..]
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12:06 pm, December 27, 2016
Quote:
Originally Posted by Hesk
Hello! I've submitted a bug report about the issue, so please keep an eye on upcoming patch notes for any potential fixes. To resolve the [..]
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12:06 pm, December 22, 2016
Quote:
Originally Posted by Hesk
If you have not already done so, please submit a support ticket at support.trionworlds.com so that our Customer Service team can investig [..]
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12:06 pm, December 21, 2016
Quote:
Originally Posted by Hesk
For any issues with missing rewards, please make sure to submit a support ticket at support.trionworlds.com so that our Customer Service [..]
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12:06 pm, December 21, 2016
Quote:
Originally Posted by Hesk
For any issues with lost or missing items, please make sure to submit a support ticket at support.trionworlds.com so that our Customer Se [..]
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12:06 pm, December 21, 2016
Quote:
Originally Posted by Hesk
For any issues with missing items, please make sure to submit a ticket at support.trionworlds.com so that our Customer Service team can i [..]
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12:06 pm, December 20, 2016
Quote:
Originally Posted by Hesk
For any issues with a damaged club world, please submit a support ticket at support.trionworlds.com so that our Customer Service team can [..]
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12:06 pm, December 20, 2016
Quote:
Originally Posted by Hesk
Thank you for the report! For any missing items, please make sure to submit a support ticket at support.trionworlds.com so that our Custo [..]
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2:06 am, December 17, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by AlexEtolle
I can't play trove on my ps4. It always either says failed to conne [..]
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12:06 pm, December 14, 2016
Quote:
Originally Posted by Hesk
Hello Meat! Please submit a support ticket at support.trionworlds.com so that our Customer Service team can investigate.
Jump [..]
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2:06 am, December 12, 2016
Quote:
Originally Posted by Carthax
Trove and Glyph accounts are one in the same; they wouldn't be associated with a separate username (email). If you don't remember your [..]
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12:06 pm, December 8, 2016
Quote:
Originally Posted by Hesk
Hello! For any missing rewards or bugged encounters, please submit a support ticket at support.trionworlds.com so that our Customer Servi [..]
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12:06 pm, November 30, 2016
Quote:
Originally Posted by Hesk
Hello! For any issues with missing items, please submit a support ticket at support.trionworlds.com so that our Customer Service team can [..]
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12:06 pm, November 30, 2016
Quote:
Originally Posted by Hesk
Hello! For any club world issues, please submit a support ticket via support.trionworlds.com, so that our Customer Service team can inves [..]
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12:06 pm, November 29, 2016
Quote:
Originally Posted by Hesk
Please submit a support ticket via the address provided above and our Customer Service team will be happy to investigate.
Jump [..]
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12:06 pm, November 24, 2016
Quote:
Originally Posted by Hesk
Hello! For any issues with incorrect or missing rewards, please submit a support ticket at support.trionworlds.com so that our Customer S [..]
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12:06 pm, November 17, 2016
Quote:
Originally Posted by Hesk
Hello! If this issue continues to occur, please contact Customer Service via support.trionworlds.com and make sure to include your curren [..]
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2:06 am, November 12, 2016
Update 7 - 4:30 PM PST (12:30 AM GMT) - With the network connection issues over the last few days we know many of you are concerned with your Patron status or just lost time playing Trove. We agree th [..]
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12:06 pm, November 3, 2016
Quote:
Originally Posted by Hesk
Hello! For any issues with cornerstones, please submit a support ticket at support.trionworlds.com so our Customer Service team can inves [..]
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1:06 pm, October 25, 2016
Quote:
Originally Posted by Hesk
Hello! For any issues with crafting stations not working, please submit a support ticket at support.trionworlds.com so that our Customer [..]
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3:06 am, October 12, 2016
Quote:
Originally Posted by Fasti
I'm working with the dev team and Customer Support so we can get this sorted out. We'll be working directly with you via your ticket, Vo [..]
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3:06 am, October 8, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by ChickenPhoenix
I havn't played trove in a while. A few months ago, a shadow lv [..]
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1:06 pm, October 6, 2016
Quote:
Originally Posted by Hesk
Hello! For any issues with lost, missing or unrewarded items, please make sure to submit a support ticket at support.trionworlds.com so t [..]
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3:06 am, September 29, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Saitama
For some weird reason i can't purchase anything from store.is this onl [..]
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3:06 am, September 9, 2016
Quote:
Originally Posted by GM Talriel
Quote:
Originally Posted by FrozenSaint
I have been playing trove for a week in the PH server. After [..]
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3:06 am, September 7, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by HyperPote
Thank you for the reply. And about the ticket, I didn't get one, nor [..]
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3:06 am, September 3, 2016
Quote:
Originally Posted by GM Talriel
Quote:
Originally Posted by thif
hello :) my game lag and i put the capacity of the game at low but i [..]
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1:06 pm, August 30, 2016
Quote:
Originally Posted by Hesk
Hello! For any issues with missing items, please submit a report at support.trionworlds.com, so that our Customer Service team can invest [..]
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3:06 am, August 29, 2016
Quote:
Originally Posted by Carthax
Quote:
Originally Posted by Kamikaze_Pug
I remember that in march there was a purge or something where i [..]
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3:06 am, July 28, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Skull_Lady
I have to be nice because my rage mode is on. Me, my friends who ar [..]
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3:06 am, July 26, 2016
Quote:
Originally Posted by Elucidator
I'm sorry to hear that! I can't make any guarantees, but please contact our Customer Support for additional assistance with this re [..]
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1:06 pm, July 19, 2016
Quote:
Originally Posted by Hesk
Hello! For any issues with recovering a club world, please submit a ticket to support.trionworlds.com so that Customer Service can invest [..]
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