3:06 am, April 11, 2018
Quote:
Originally Posted by PostCard
Additional Updates(PS4 Only) Fixed some issues causing serious graphical corruption and client crashes.
Fixed a potential crash when [..]
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3:06 am, April 11, 2018
Additional Updates(PS4 Only) Fixed some issues causing serious graphical corruption and client crashes.
Fixed a potential crash when zoning and pressing a button.
Fixed bug where you could get stuck i [..]
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3:06 am, April 10, 2018
Quote:
Originally Posted by Fasti
Please check out this post on how to report bugs so we can address them as quickly as possible. A key elements are not creating new thre [..]
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3:06 am, April 6, 2018
Quote:
Originally Posted by Fasti
Hey folks,We're working to resolve the character loading issue and will likely need to do a restart to put it in place. I'lll post more [..]
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3:06 am, April 6, 2018
Quote:
Originally Posted by Fasti
Hey all, We're restarting all Trove environments at 2:30 PM PDT (9:30 PM GMT) today to release a hotfix that should reduce how often yo [..]
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3:06 am, April 3, 2018
Quote:
Originally Posted by Fasti
If you're still having issues please restart your PC, wait 5 minutes, and try launching Trove again. Let us know if it continues and whe [..]
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2:06 am, March 7, 2018
Quote:
Originally Posted by Fasti
We're just rolled out a hotfix to address this error. You should all be good to go now. Please let us know if you're still having an iss [..]
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2:06 am, March 3, 2018
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by PowerDj
Lag seems to be due to lots of players being set free in huge worlds. [..]
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12:06 pm, February 23, 2018
Quote:
Originally Posted by PostCard
Additional UpdatesFixed a crash that could occur loading the Vanguardian in Battle Arenas.
Fixed an issue that could prevent the Vang [..]
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2:06 am, January 21, 2018
Update 2 - 1:10 PM PST (9:10 PM GMT) - After the restart we've been able to confirm that worlds are loading up as normal again. We're keeping an eye on things but please let us know if you continue to [..]
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2:06 am, January 16, 2018
Quote:
Originally Posted by Fasti
Mondays do tend to have longer loading time when entering instanced Challenges or Shadow Towers. It's something we continue to work on [..]
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3:06 am, October 4, 2017
Quote:
Originally Posted by Fasti
Thanks for calling it out. We're checking on this now. Feel free to swap to NA to get in game while we investigate.
Jump to p [..]
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1:06 pm, August 18, 2017
Quote:
Originally Posted by Fasti
Patch NotesTrovian AtlasThe Portal Tower in the Hub World has been replaced with the Sun Goddess Statue!
The Sun Goddess Statue is surro [..]
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1:06 pm, August 18, 2017
Patch NotesGem Stat Augment and Reroll SystemImprove or change a stat on a gem using the new Gem Forge!
The recipe to craft a personal Gem Forge can be found in an Adventurer's Crafting Bench under th [..]
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3:06 am, July 28, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Siimon
I will only show part of the text since the majority doesn't concern th [..]
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3:06 am, July 25, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by CyanBear
Alright this is really starting to annoy me, ok so i joined today and [..]
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3:06 am, July 18, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by ExolonKnight
So new code, some changes to help with lag...Right...No differenc [..]
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3:06 am, July 1, 2017
Quote:
Originally Posted by PostCard
Trovian AtlasThe Portal Tower in the Hub World has been replaced with the Sun Goddess Statue!
The Sun Goddess Statue is surrounded by [..]
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3:06 am, July 1, 2017
Quote:
Originally Posted by Fasti
Looks like the team has a fix for this in place for a future update. We'll call it out in the patch notes for that build. Thanks again!
[..]
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3:06 am, June 22, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Dallywhacker15
Wednesday, June 21, at 9:23 AM GMT I tried to log in to trove o [..]
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3:06 am, May 16, 2017
Quote:
Originally Posted by Fasti
I've moved this thread to Bug Reports so we can have the QA team look at it. Can anyone who has experienced this issue, preferrably the [..]
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3:06 am, May 3, 2017
Quote:
Originally Posted by Din Othar
Quote:
Originally Posted by cerkaz
You've probably seen me been posting a few bugs here lately, &a [..]
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1:06 pm, April 14, 2017
Quote:
Originally Posted by PostCard
Update Addressed patching problem for the Mac client.
Fixed the Neon Swathcutter crashing the client.
Fixed a crash that could happen [..]
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3:06 am, April 14, 2017
UpdateAddressed patching problem for the Mac client.
Fixed the Neon Swathcutter crashing the client.
Fixed a crash that could happen on the loading screen.
Just restart the game to pick up this fix.
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12:06 pm, March 21, 2017
Quote:
Originally Posted by Hesk
Please make sure to submit a support ticket at support.trionworlds.com, so that our Customer Service team can investigate.
Jum [..]
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2:06 am, March 14, 2017
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by JDAggie06
Will we need to download an update on the client side or is the laun [..]
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12:06 pm, March 9, 2017
Quote:
Originally Posted by Fasti
Greetings Trovians,With the launch patch coming on March 14th we wanted to get the patch notes out to everyone early so you can see what [..]
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12:06 pm, March 9, 2017
Quote:
Originally Posted by Fasti
Greetings Trovians,With the launch patch coming on March 14th we wanted to get the patch notes out to everyone early so you can see what [..]
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12:06 pm, March 9, 2017
Greetings Trovians,With the launch patch coming on March 14th we wanted to get the patch notes out to everyone early so you can see what’s ahead for Trove.
For Xbox One players you&rsq [..]
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2:06 am, March 8, 2017
Quote:
Originally Posted by Fasti
Should be good to go now. Let me know if you're still having trouble after restarting and trying to login now.
Jump to post.. [..]
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2:06 am, March 4, 2017
Quote:
Originally Posted by Fasti
We're investigating now. Xbox is reporting issues with some of their Live services so we're following up to see if it is related.
[..]
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12:06 pm, January 24, 2017
Quote:
Originally Posted by Hesk
Hello! Please make sure to submit a support ticket at support.trionworlds.com, and make sure to include your current IP (http://ip4.me/). [..]
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2:06 am, January 21, 2017
Hey Trovians,
We appreciate the support you’ve shown for the Trove open beta and want to thank all of you again for the ongoing, fantastic feedback.
Our next major patch for the beta is foc [..]
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2:06 am, January 21, 2017
Quote:
Originally Posted by Fasti
Hey Trovians,We appreciate the support you’ve shown for the Trove open beta and want to thank all of you again for the ongoing [..]
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2:06 am, January 4, 2017
Quote:
Originally Posted by Fasti
Can you provide more detail? The more info the better.Does this just happen shortly after loading into the game fir the first time or is [..]
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2:06 am, December 30, 2016
Quote:
Originally Posted by ZamboniChaos
If you're having issues loading your cornerstone, submit a support ticket so our CS team can help you with this!
Jump [..]
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12:06 pm, December 26, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by CrownRoyal
Think we could put a message notifying server next time? Just about [..]
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12:06 pm, December 26, 2016
Quote:
Originally Posted by Fasti
Greetings everyone,The team is aware of the trouble you're running into when trying to change worlds (go through portals). We're taking [..]
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12:06 pm, December 26, 2016
Update 3 - 10:40 PM PST (6:40 AM GMT) - We've made some adjustments to allow things to run a bit more smoothly when lots of players are adventuring at the same time. This should keep things purring fo [..]
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2:06 am, December 5, 2016
Quote:
Originally Posted by Carthax
Usually this is the result of the game attempting to continue loading the world while you're playing, and can't load it quick enough a [..]
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12:06 pm, November 23, 2016
Quote:
Originally Posted by Hesk
Hello! We're currently looking into the issue, and hope to have it resolved shortly. Thank you for your patience.
Jump to post [..]
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2:06 am, November 17, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having trouble, I'd submit a support ticket and provide them with your DxDiag report so they can inves [..]
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2:06 am, November 13, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the trouble! This is likely due to the recent network issues that have been affecting Trove. You can keep up to date on [..]
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2:06 am, November 3, 2016
Quote:
Originally Posted by Fasti
Go ahead and keep an eye on the thread linked here so we can get the word out to everyone at once. Also, for tech issues it's especially [..]
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2:06 am, November 3, 2016
Quote:
Originally Posted by Fasti
Hey folks,Thanks for the reports of issues with getting in game or changing worlds. Our team is aware of the issue and is actively worki [..]
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2:06 am, November 3, 2016
Update 2 - The adjustments we made on the backend combined with the restart seem to have done the trick. We're up and running now. We'll keep a close eye on things, but you should be all set.Update 1 [..]
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3:06 am, October 26, 2016
Trove’s modding community is one of our greatest assets. The creativity and passion shown by so many players allows endless customization and limitless imagination! To better support you, a [..]
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3:06 am, October 25, 2016
Quote:
Originally Posted by PostCard
Loot Collector The revamped loot collector UI is now live!
It now represents all your loot collectable items at once in an easy to p [..]
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3:06 am, October 25, 2016
Loot Collector The revamped loot collector UI is now live!
It now represents all your loot collectable items at once in an easy to parse list view and has the following additional new features:
Lock [..]
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1:06 pm, October 19, 2016
Quote:
Originally Posted by Hesk
Hello! For any issues with connecting, please complete these steps then submit a support ticket at support.trionworlds.com. https://suppo [..]
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3:06 am, October 5, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! If you're still having trouble with this, please submit a support ticket so our CS team can investigate. When you do, [..]
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3:06 am, September 30, 2016
Quote:
Originally Posted by Avarem
Our friendly Mod engineer Joe has some fixes in the build up on PTS right now! Check it out and give us any feedback.
Quote:
[..]
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3:06 am, August 16, 2016
Quote:
Originally Posted by Morticus
Quote:
Originally Posted by Producer's Note
This week has a few big game changes. The first one is that [..]
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3:06 am, August 16, 2016
Quote:
Originally Posted by Producer's Note
This week has a few big game changes.
The first one is that we're making a big change to how Gems are unsocketed by effective [..]
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1:06 pm, August 9, 2016
Quote:
Originally Posted by Hesk
Hello! I see that you've successfully created a ticket regarding your lost staff. While we do answer tickets in the order they're receive [..]
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3:06 am, August 9, 2016
Quote:
Originally Posted by Morticus
Quote:
Originally Posted by Producer's Note
Atronos has been working hard to add more community content [..]
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3:06 am, August 9, 2016
Quote:
Originally Posted by Producer's Note
Atronos has been working hard to add more community content this week! Please enjoy the amazing creations made by our communit [..]
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3:06 am, July 30, 2016
Quote:
Originally Posted by ZamboniChaos
Glad you were able to figure this out! Closing down background programs is always a good first step when troubleshooting crashing [..]
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3:06 am, July 27, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Boldsen
Whenever i try to teleport to my club world or inside a ST it just say [..]
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3:06 am, July 26, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by sherringford
what about the "LS: Received user acknowledgement" stuc [..]
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3:06 am, July 25, 2016
Quote:
Originally Posted by Elucidator
I'm very sorry for any inconvenience this may have caused. An important thing to remember when looking at FPS in MMOs, is they are [..]
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3:06 am, July 20, 2016
Quote:
Originally Posted by Fasti
Hey there,Definitely sorry for the scare. The slow loading of the database after we came online today meant players were accessing their [..]
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3:06 am, July 16, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Treehugginsanta
There is something horrible going on here IMO. The disregard t [..]
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3:06 am, July 13, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there! We're currently experiencing server issues and we're working on a resolution. Keep an eye on this thread for updates!
[..]
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3:06 am, July 7, 2016
Quote:
Originally Posted by Carthax
I would suggest making sure your system's video drivers are up to date. You should be able to update them by visiting the video card m [..]
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3:06 am, July 7, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by pastamania
at 1st though was my computer's issue for not loading into the game [..]
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3:06 am, July 6, 2016
Quote:
Originally Posted by Mr. E
Weekly EventsChaos chest has been shuffled! This week's hotness is Squeakers, the flying sugar glider!
Running out of space? We got you! [..]
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3:06 am, July 6, 2016
Quote:
Originally Posted by Morticus
It's in the data and should be loading. :) If it helps, it has a 14.2% chance to appear in any Candoria biome where dungeons would [..]
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3:06 am, July 6, 2016
Weekly EventsChaos chest has been shuffled! This week's hotness is Squeakers, the flying sugar glider!
Running out of space? We got you! Extra rows of Inventory Space and extra tabs in the Personal Ch [..]
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3:06 am, July 2, 2016
Quote:
Originally Posted by Fasti
We're investigating the long world load times. In some cases with a world that hasn't been access in a while it can take a while to load [..]
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3:06 am, June 26, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! You may want to give these troubleshooting steps a try and see if that improves these connection problems at all. If no [..]
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3:06 am, June 25, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry to hear you're having connection issues. You can give these troubleshooting steps a try if you'd like, as some o [..]
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3:06 am, June 21, 2016
Quote:
Originally Posted by Mr. E
Producer's Note
Quote:
This week is our second week of changes focused around the new player experience. In addition, w [..]
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3:06 am, June 21, 2016
Producer's Note
Quote:
This week is our second week of changes focused around the new player experience. In addition, we have a very exciting revamp of the Collections Window and a ne [..]
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1:06 pm, June 14, 2016
Quote:
Originally Posted by Mr. E
Testing FocusCollections UIThis week please pay special attention to the new collections UI.
MetaforgeIf you are familiar with the Metaf [..]
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3:06 am, May 28, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there Genominus! I'd suggest reviewing this support article to confirm you've tried all of the steps listed there. If none of [..]
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1:06 pm, May 21, 2016
Quote:
Originally Posted by Shiden
Quote:
Originally Posted by Fatman
i have the exact same problem as u and idk why. Redownloaded trove mul [..]
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3:06 am, May 20, 2016
Quote:
Originally Posted by ZamboniChaos
Hey there, sorry for the trouble! My first suggestion would be to try these troubleshooting steps and see if that improves your s [..]
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3:06 am, May 8, 2016
Quote:
Originally Posted by ZamboniChaos
Sorry for the trouble Mausi! We have several troubleshooting steps for crashing issues on our support page, so take a look at tho [..]
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3:06 am, May 4, 2016
Update 4: The Leaderboards are working again. Thanks all!Update 3: We're back! Thanks everyone! The Leaderboards may not be loading up for you at the moment but we're continuing to work on that and it [..]
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3:06 am, April 29, 2016
Quote:
Originally Posted by ZamboniChaos
Hi there! We have some basic troubleshooting steps on our website that may help you. If not, get in touch with our CS team direct [..]
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3:06 am, April 26, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by DerpingReaper
The market loading time has been really slow since the update id [..]
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3:06 am, April 21, 2016
This patch will address the following issues:Fixed an issue where players could access the new Elemental Worlds without the Head Start access.
Fixed an issue preventing some leaderboards from properly [..]
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3:06 am, April 8, 2016
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by Dewe
What's the last thing you tried to do before getting the character loadin [..]
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2:06 am, March 22, 2016
Quote:
Originally Posted by Mr. E
Weekly EventsChaos Chest contents have been shuffled! Get your hands on the Revenant Costume: Magical Girl!
The Dragon Coin rewards from [..]
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2:06 am, March 22, 2016
Weekly EventsChaos Chest contents have been shuffled! Get your hands on the Revenant Costume: Magical Girl!
The Dragon Coin rewards from challenges has been doubled!
The following costumes are 50% o [..]
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2:06 am, March 15, 2016
EventsChaos Chest contents have been shuffled! Get your hands on the Regular Centaur mount!
AdditionsAdded a recipe to craft the Contestaur at the Adventurer's Crafting Bench (requires a Regular
Cent [..]
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2:06 am, March 10, 2016
Quote:
Originally Posted by ZamboniChaos
Hi Yaribo! We have a number of basic troubleshooting steps on our support site that might help you with this crashing issue. If n [..]
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2:06 am, March 8, 2016
Quote:
Originally Posted by Mr. E
Leaderboards are here!Check out the new leaderboards to see just how awesome you really are! See who has the highest mastery, most block [..]
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2:06 am, March 8, 2016
Leaderboards are here!
Check out the new leaderboards to see just how awesome you really are! See who has the highest mastery, most blocks destroyed, most enemies ******, and more! Press K (default) t [..]
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2:06 am, January 20, 2016
Quote:
Originally Posted by Fasti
Trove® Centaur Mount Fan Art ContestOfficial Rules and Conditions NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OF ANY KIND [..]
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2:06 am, December 19, 2015
Update 2: 11:20 AM PST - We've just performed a reset that should start to clear up some of the connection issues. The team continues to work on the underlying issue, but for now, you should be able t [..]
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2:06 am, December 4, 2015
Quote:
Originally Posted by Fasti
I just tested it out, and it looks like Cornerstones are loading normally. Try going back to the Hub (hold the H key) then go back to an [..]
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12:06 pm, November 30, 2015
Quote:
Originally Posted by Avarem
Quote:
Originally Posted by Dusty_Mustard
Just today it is like this, as I was building the last two days [..]
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2:06 am, November 19, 2015
Quote:
Originally Posted by Fasti
Does this happen every time you click Play on Trove? How long have you had this error pop up? Is it on the PTS or live version of the ga [..]
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2:06 am, October 29, 2015
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by TheDeadEye
The bug fix didn't work. I just lost a bone dragon soul this mornin [..]
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3:06 am, October 22, 2015
Quote:
Originally Posted by Avarem
We haven't seen an uptick of store sales, I have a hunch that everyone who gets their mastery one is offloading on the marketplace. Thi [..]
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3:06 am, August 25, 2015
Quote:
Originally Posted by Fasti
Hey folks,We're doing some upgrades to the Trove infrastructure that are causing issues with logging in, and loading new worlds.This sho [..]
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3:06 am, August 24, 2015
Quote:
Originally Posted by Mr. E
Howdy, Dusty_Mustard. First of all I wanted to apologize you've been hit with a string of these club bugs. While we fixed the initial is [..]
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3:06 am, August 20, 2015
Quote:
Originally Posted by Fasti
Quote:
Originally Posted by FruitReaper
Yesterday everything was alright, but today as I launched Trove it [..]
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